Very Nice Homes Birmingham reviews

Thank you for your review - This is really disappointing to read as LV Property pride themselves on customer service and communications. My name is Corrine and I am the Branch Manager at LV Property and I would like the opportunity to discuss this with you further, please could you call me in the office on 0121 285 7575.

Hi Emma, I’m really sorry to read your review, it’s genuinely upsetting to hear that you’ve had this experience. From speaking with the team, I understand that my colleague Stacey has already reached out to you to address your concerns, and I hope she was able to provide some clarity and reassurance. Please know that this is not a reflection of how LV Property operates or how we treat our clients. I would really appreciate the opportunity to speak with you directly to discuss your experience further and see how we can make things right. If you’d be open to a conversation, you’re very welcome to contact me at the office on 0121 285 7575. My name is Corrine, and I’m the Branch Manager. Warm regards, Corrine Branch Manager, LV Property

Thank you Pranav, for sharing your experience and giving us 5 stars! It was a pleasure to have helped you and we wish you all the best.

Hi Chenice Thank you for your feedback which we duly note. Up until April 2020, when returned the management of the property to the Landlord, whenever you’ve reported an issue to Very Nice Homes, our team have gotten back in touch with you almost immediately and at the most, we endeavour to respond to you within one-working day. Unfortunately, some things are beyond our control whilst we wait for the necessary to be arranged for example, approval for remedial works to be scheduled and for this, we apologise for any inconvenience caused. As with new properties there are often snagging issues and we thank our housemates for their patience as we work through this. Kind regards Very Nice Homes

Hi Elle Thank you for taking the time to write this review and we've taken on board your feedback. Very Nice Homes pride ourselves on providing quality services to our clients and we are sorry for being late for the appointments. We try our best to see to repairs promptly and as you know, have a new shower mixer on order for your ensuite. We wish to clarify, the issue with this particular shower is a common problem we’ve experienced and the only way to remedy is to replace with a new mixer. It is not a repeat occurrence in your ensuite. The Document Pack that you’ve signed with your Tenancy Agreement includes on the 2nd page, Getting In Touch With Us page with information on who to contact for repairs and out of office hours. WiFi passwords are located in a communicably accessed area near the router. We appreciate in this instance, having ran through a few diagnostics with yourself, realised that you required a separate booster password which was provided to you on the day you contacted us. The heating settings have been explained to you and you are able to use to boost button on the thermostat, should you require to boost heat to your room. These settings will also be adjusted for winter-temperature to ensure that the comfort heating is maintained in the house. We hope that you will enjoy your stay with us and if there any further issues, you now know the proper channels to reach us. Kind regards Very Nice Homes

Thank you

Hi George We're glad to hear this as we strive to work on repairs promptly, thanks for your patience as we complete the necessary works. We appreciate your review and will pass on your thanks to Andy. Hope you continue to enjoy your stay with us. Best wishes Very Nice Homes

Thank you for your fantastic feedback. We’re thrilled to hear that Sana made your property inspection a smooth and positive experience. It’s great to know that she was able to assist with the maintenance issue and ensure everything was handled promptly. At LV Property, we pride ourselves on providing top-notch service, and your feedback reinforces our commitment to supporting our tenants in every way possible. If you need any further assistance or have any questions, please don’t hesitate to reach out. We're here to help!

Hi Daniel We’re quite surprised to hear of this situation as according to our records, the viewing you booked in early July for the room (which is on the ground floor) was cancelled. We have not taken any monies from you nor would we insist on taking a holding deposit from a prospective tenant prior to a room viewing. It sounds like you have us confused with another agent as this is not our protocol and additionally, the holding deposit for this room would have been £92 not £150. Our position on refunding holding deposits are made clear to prospective applicants throughout the process and on our website www.verynicehomes.co.uk/apply We would be grateful if you could redact your review as am sure you understand that a 1-star rating has a negative impact on our services, especially in the case of a company mix up, as in this case. Kind regards Very Nice Homes

Hi Harminder Thanks for your review! We really appreciate you taking the time to provide feedback and we're very happy to have been of service to you. We sincerely hope you continue to enjoy your stay with us. Best wishes Very Nice Homes

Hi Angela Many thanks for your review. We work very hard to provide high-quality customer service and happy to hear that you've found us helpful with the move-in process. We wish you a pleasant stay with us. Best wishes Very Nice Homes

Thank you for your review

Thank you for sharing your experience with us! We’re so glad to hear that Corrine Cook has been helpful and responsive in managing your property. Her positive attitude and commitment to excellent service are qualities we truly value, and it's wonderful to know that she's been able to assist you effectively.

Hi Ali Thanks for your review! We really appreciate you taking the time to provide feedback and we're very happy to have been of service to you. We sincerely hope you continue to enjoy your stay with us. Best wishes Very Nice Homes

Hi Nora Many thanks for your review, we work very hard to provide a homely feel to our properties. It's important to us that we deal with any repairs promptly too as we want our tenants to be comfortable at home and minimise any inconvenience. We are glad to have a tenant like you who looks after your home and hope you continue to enjoy your stay with us. Best wishes Very Nice Homes

Unless you've applied under a different name Vivek, we don't have any records of you as an applicant or tenant with Very Nice Homes. … More

Hi Frankie Thanks for your review! We really appreciate you taking the time to provide feedback and we're very happy to have been of service to you. We sincerely hope you continue to enjoy your stay with us. Best wishes Very Nice Homes

Hello Benjamin Thank you for taking the time to give your recommendation. We hope you enjoy your stay with us. Best wishes Very Nice Homes

hank you so much for your thoughtful and glowing feedback! We are absolutely thrilled to hear about your positive experience with Sana. It’s clear from your comments that she made a significant impact, not just with her professionalism and knowledge, but also with her friendly and approachable attitude. We are so pleased to know that she was able to guide you through the process with clarity and reassurance, making what could have been a stressful experience enjoyable instead. At LV Property, we are committed to providing exceptional service, and it’s fantastic to hear that Sana’s enthusiasm and willingness to help truly stood out. Her dedication to understanding your needs and offering thoughtful advice is exactly what we strive for, and we’re so grateful for your kind words. We’re also excited that you’re looking forward to continuing to work with us in the future.