Trusted Agent profile

Very Nice Homes reviews

4.1

★★★★★ Great

138 reviews across 2 platforms

1B Station Road, Birmingham, B14 7SR, Birmingham B14 7SR

Very Nice Homes's Birmingham office at 1B Station Road is rated 4.1 out of 5 across 138 reviews on two platforms, including 97 Google reviews rated 4.0. The 41 Trustpilot count is for the whole business. Checked 9 October 2026.

Google logo

4.0 / 5

97

Reviews on Google

This office

Trustpilot logo

41

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Birmingham office, from every platform, shown as written. First names only.

5/5

Trustpilot

Can’t thank Stacey at LV Property…

Can’t thank Stacey at LV Property enough for all her help! From the moment I spoke to her, she was so friendly, genuine, and easy to get along with. Nothing ever felt like too much trouble, she kept everything clear and stress-free the whole way through. It’s rare to find someone who actually cares about what they do, but Stacey really does. An absolute pleasure to deal with and someone who truly makes the experience a positive one.

Steve · 9 October 2025

Agent replied · 22 October 2025

Your review about Stacey is so refreshing to read - Thank you so much

5/5

Trustpilot

I had a fantastic experience with LV…

I had a fantastic experience with LV Property, thanks to Sana! From start to finish, she was incredibly helpful, professional, and attentive to every detail. She made the entire process smooth and stress-free, always going the extra mile to answer my questions and keep me updated. It’s rare to find someone so genuinely dedicated to helping clients. Thank you, Sana, for your outstanding service, I highly recommend LV Property to anyone looking for a reliable and supportive

Khadeejah · 22 June 2025

Agent replied · 23 May 2026

Really kind words - thank you

1/5

Trustpilot

Extremely Disappointed, Worst Experience with LV Property

I’ve had the worst experience dealing with LV Property. There is absolutely no transparency in how they operate, and communication is terrible. They don’t reply to emails or follow up on important issues, leaving you completely in the dark. I’ve tried multiple times to get updates, but their lack of response and professionalism has been shocking.

Thomas · 8 October 2025

Agent replied · 22 October 2025

Thank you for your review - This is really disappointing to read as LV Property pride themselves on customer service and communications. My name is Corrine and I am the Branch Manager at LV Property and I would like the opportunity to discuss this with you further, please could you call me in the office on 0121 285 7575.

5/5

Google

I have nothing but great things to say about the lovely ladies that work here, especially Clare and Sherah! They have both made the process of finding a new home very smooth and comfortable and have been extremely forthcoming and supportive, and they communicate very well with each step of the process. It was a delight to meet them and help me find such a beautiful flat. Thank you :)

Alejandro · 17 January 2026

5/5

Trustpilot

Thank you Kate!

I just wanted to take a moment to thank Kate for all her help with finding and moving into my new flat. Kate’s support throughout the process made everything so much easier, from arranging viewings to handling the paperwork and keeping me updated at every stage.

Maryam · 9 October 2025

Agent replied · 22 October 2025

Thank you so much for your kind review about Kate - She really is an asset to the team

5/5

Google

Hi there, I currently rent a room which is fabulous. Throughout the whole process of starting my tenancy agreement everything went as planned and the team at Very Nice Homes were very supportive and helpful. I cannot thank Claire & Zahra enough! The facilities are clean and tidy. The room is ideal for what I require too! I highly recommend this agency. I have most recently had an issue with my bed which was instantly replaced after being seen to as it was damaged. Everything just works for me and I love my first home of my own. Thank You guys you have been amazing! Thanks, Jack

Jack · 25 October 2023

Agent replied · 24 October 2024

Hello Jack Thank you for taking the time to give your recommendation. We're pleased to hear that your move was pleasant and went smoothly. We hope you enjoy your stay with us. Best wishes Very Nice Homes

5/5

Google

After looking around for a while and struggling to find something suitable, I came across a room with Very Nice Homes. From the second I requested a viewing the guys involved genuinely couldn’t have been more helpful! Clare was an absolute God send from the start and managed to fit in the viewing around me. There was a room I liked that was unfortunately let, however, as soon as something similar (which actually turned out to be better) came up, she was straight on the phone to let me know and see if i would like to view! From the viewing, to the payments, to the receiving of the keys, i cannot fault anything they did! Any questions or concerns I had were answered no problems! From Clare doing the viewing and arranging the key drop to Sherah in the office sorting all of the paperwork and payments etc. it was an absolute breeze! I would highly recommend to anybody!☺️

Kiera-Marie · 25 October 2023

Agent replied · 24 October 2024

Hello Kiera Thank you for taking the time to give your recommendation. We're pleased to hear that your move was pleasant and went smoothly. We hope you enjoy your stay with us. Best wishes Very Nice Homes

5/5

Google

I recently rented an ensuite bedroom through the lettings agent Ms.Clare, and I must say, the experience was very good. The property was clean and tidy, and all the amenities were in excellent working condition. Despite being abroad, I had no issues with communication as all our interactions were online, Clare was extremely helpful with online viewing and always prompt in her responses. Ms. Sherah made the documentation work extremely easy for me, and I was able to move into the property without any hassle. Overall, I am very satisfied with my experience renting a house share through Very Nice Homes, and I would highly recommend it to anyone looking for a clean and comfortable living space.

Richu · 25 October 2023

Agent replied · 24 October 2024

Hi Richu Many thanks for your review. We work very hard to provide good quality homes and try our best to keep open and good communication throughout the process. We hope you continue to enjoy your stay with us. Best wishes Very Nice Homes

5/5

Google

I recently viewed a property managed by this company. Less than a week later I was moved in and made to feel very welcomed. The process is very easy and quick, with help from two extremely lovely ladies Claire and Sherah who made it a dream to move house rather than hassle like it can be sometimes. Property is exactly what you would want your home to be and extremely well maintained. Thanks again very nice homes.

Joshua · 25 October 2023

Agent replied · 24 October 2024

Hi Joshua Thank you for sharing your great experience and giving us a 5 stars! It was a pleasure to help you and we wish to take this opportunity to say; 'Welcome to Very Nice Homes' and hope you enjoy your home. Best wishes Very Nice Home

5/5

Trustpilot

Finding a home

Great service from the team. Rosie was very helpful and arranged a viewing for me within hours. Would definitely use again.

Dave · 22 December 2025

Agent replied · 22 February 2026

Thank you Dave for your 5* review and your kind words about Rosie - she is an asset to the LV Property team.

5/5

Google

Clare and Sheerah were so kind and helpful. I’d recommend this company time and time again - the process was so smooth with regular updates. Thank you to the entire team.

Lauren · 17 July 2025

Agent replied · 17 April 2026

Thank you Lauren, as always, a pleasure to help you and we wish to take this opportunity to say; 'Welcome to Very Nice Homes' and hope you enjoy your stay with us.

5/5

Trustpilot

Excellent Experience

Recently started renting again and my experience with LV can only be said to be excellent. Since moving in Corrine has been easy to communicate with, attentive, and has sorted out all the issues I raised upon moving in.

Steve · 8 April 2025

Agent replied · 23 May 2026

Thank you for taking the time to share your experience, we're so pleased to hear it's been a smooth start! Corrine is a valued member of the team and takes great pride in making sure our tenants feel supported from day one. We're glad her attentiveness has made a difference for you. If there's anything more we can do as you settle in, don't hesitate to reach out.

5/5

Trustpilot

First time renting and spoke to Sana in…

First time renting and spoke to Sana in Lettings, she was incredibly helpful, patient, and gave me clear advice every step of the way. Highly recommend!"

Maya · 13 August 2025

Agent replied · 22 October 2025

Thank you for your kind review

5/5

Trustpilot

This was an incredibly smooth process

This was an incredibly smooth process. No speed bumps and Sana was extremely helpful and transparent. Kept in contact throughout the entire process and met every date she said she’d deliver.

Kwaku · 20 June 2025

Agent replied · 23 May 2026

Thank you for your review

5/5

Google

I can’t recommend this agency enough! Clare is truly a Godsend, she made the entire process so easy and stress-free. Sherah was also wonderful and very helpful with all the documentation. I honestly give it up for Clare, I wish I could tell the world just how amazing and awesome she is!

Grace · 15 September 2025

5/5

Trustpilot

Sana was very professional and helpful

Sana was very professional and helpful. Kept me in the loop with everything i needed to know and answered all my concerns and questions i had . 5 stars all around 🫶🏻

Yasmeena · 27 May 2025

Agent replied · 23 May 2026

Thank you for your review

5/5

Trustpilot

Been using Lv property for rental and…

Been using Lv property for rental and Stacey Wallace has been fantastic, any queries or minor problems with tenants and she’s got straight on the case, couldn’t thank her enough or recommend the company more, best company I’ve used

Charlie · 28 February 2025

Agent replied · 23 May 2026

Wow! Thank you so much for your kind words! We’re thrilled to hear that Stacey Wallace has been such a valuable asset to you. At LV Property, we pride ourselves on providing proactive and dedicated service, and it’s fantastic to know that Stacey has consistently addressed any queries and tenant issues promptly. Your recommendation means a lot to us, and we’re so grateful for your continued trust in our services

1/5

Google

I rented a room from this agency starting 5th March 2024 on a six-month contract. It was a soundproof, fully furnished room, and I paid £895 per month, the most expensive room in the property. I had no complaints and never caused any issues during my stay. In late August, my wife joined me, and I informed the agency. Instead of being accommodating, they increased the rent to £945 and put me on a new six-month contract. Even then, I continued to keep to myself, never used any shared facilities, and only experienced minor heating issues which I didn’t make a fuss about. In March 2025, I decided to give my notice to end the tenancy by either 30th March or at the latest 5th April. I expected a fair balance of rent to be calculated and my deposit to be returned. Instead, I was told by a staff member named Sherah that I must pay for the full month of April and only if they managed to re-rent the room would I get any money back. Despite my efforts to contact them, they ignored my calls. The contract they use is written in a very vague and one-sided way, stating rent is due from the first of the month regardless of notice. I even offered to settle the balance fairly, but they refused and left the room empty while keeping my full payment. I left the room in excellent condition. Still, this agency showed no fairness or professionalism. They are more interested in taking your money than providing a fair service. I lost £945 due to their unethical practices and dodgy contracts , Do yourself a favor, avoid this agency at all costs. If you don’t want to be conned or treated unfairly, look elsewhere.

Fredj · 22 April 2025

Agent replied · 17 April 2026

Dear Fredj Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you are dissatisfied with your experience, and we appreciate the opportunity to respond and provide clarification. Firstly, we would like to acknowledge that during your tenancy, you maintained the room well, and we appreciate your respectful conduct throughout your stay, hence your deposit was refunded in full on the 8th of April. The initial £895 monthly rent offered in March 2024 was an introductory rate for a newly refurbished, single-occupancy room. When a second occupant was added in August, the tenancy was updated, and the rent adjusted to £945 to reflect market value for a dual-occupancy, fully furnished ensuite studio. Regarding notice, the tenancy agreement clearly states that one full calendar month’s notice must be given from the 1st of the month, aligning with the rent due date. As such, notice given in March would take effect from 1st April, with the tenancy ending on 30th April, standard practice within the industry. We understand your request for a pro-rata refund; however, the terms of your agreement remain binding. As explained, refunds for early re-letting are assessed case by case and are not guaranteed. Despite our efforts to market the room, it was not re-let before the end of April. We strive to treat all tenants fairly and uphold clear and transparent agreements. We're sorry you feel your experience fell short of expectations. Your feedback will be reviewed internally to ensure our communication and customer service continue to improve. If you would like to discuss this matter further or have any unresolved concerns, please feel free to contact us directly.

5/5

Google

I have previously rent from very nice homes and I had to return to them recently my experience has always been a good one Claire and Sherah was amazing this time so professional and patient with me the move has been fast efficient and smooth I am happier in my new house the best thing I did was to return to very nice homes

Helen · 25 October 2023

Agent replied · 24 October 2024

Hi Helen We're glad to hear that your move in process went smoothly, it is our aim to facilitate this as best as we can. It has been a pleasure helping you and wonderful to have you back with us. Best wishes Very Nice Homes

5/5

Google

I had an excellent experience with very nice homes. Since I was in a different city at the time, I was unable to come for a physical viewing, but Clare was gracious enough to arrange an internet showing and provided me the room and location of my choice. I would heartily suggest this agency to anyone.

Akintaju · 22 March 2024

Agent replied · 24 October 2024

Hi Justinah Thank you for sharing your great experience and giving us a recommendation! It … More

5/5

Trustpilot

Brilliant experience today at LV…

Brilliant experience today at LV Property - Sana and Stacey were amazing and extremely helpful. We are really looking forward to looking at the properties.

Izzy · 20 June 2025

Agent replied · 23 May 2026

Thank you - really kind words about our team

5/5

Trustpilot

Landlord experience

As a landlord with LV, working with Corinne has been a pleasure. She picked something up that had been languishing with my previous contact and sorted it out quickly with no drama or fuss. Great service

Mrs · 4 February 2025

Agent replied · 23 May 2026

Thank you so much for sharing your positive experience with us! We’re delighted to hear that working with Corrine has been a pleasure and that she was able to resolve an issue that had been lingering with your previous contact. Her ability to tackle challenges efficiently and without fuss is exactly what we aim for at LV Property, and it’s fantastic to know that she provided you with the level of service you deserve. We truly appreciate your feedback, and we’re grateful for the opportunity to continue working with you.

5/5

Trustpilot

Great service

Been renting from LV for a while and always had quite a positive experience. Sana has been looking after us and is easy to contact, professional and friendly.

Customer · 9 May 2025

Agent replied · 23 May 2026

Thank you so much

1/5

Trustpilot

Worst experience

Worst experience I’ve had with any estate agent ever! Very hard to get hold of, and don’t reply to emails promptly. Been dealing with both sales and letting and they’ve always either been out on appointments or annual leave, never returning any calls. Hamad (sales manager) has been rude and difficult to work with. They refuse to share the tenants contact details with me even though I am the landlord! If you’re looking to rent or sell your property, stay far from LV property, they will make the whole process very difficult for you.

Anam · 18 March 2025

Agent replied · 23 May 2026

Thank you for your feedback, we’re genuinely sorry to hear that your experience didn’t meet expectations. We strive to offer a responsive and professional service to all our clients, and it’s clear that, in this case, we fell short of the mark. That said, we’d like to clarify that our team balances a high volume of appointments and viewings, which can sometimes affect response times, though we’re continuously working to improve this. In regard to tenant contact details, we're required to follow GDPR regulations, and we always aim to handle such matters in a compliant yet supportive manner. We truly regret that you feel this way and would welcome the opportunity to speak directly and resolve any outstanding concerns. Your feedback is important to us, and we hope to be able to restore your trust in our team.

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Read Very Nice Homes's Google reviews

Questions about Very Nice Homes

How many reviews does Very Nice Homes have?

Very Nice Homes's Birmingham office has 138 reviews across two platforms: 97 on Google, 41 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Very Nice Homes's rating?

Very Nice Homes is rated 4.1 out of 5 across all 138 reviews, and 4.0 out of 5 on Google from 97 reviews, checked 9 October 2026.

Where is Very Nice Homes's Birmingham office?

Very Nice Homes, 1B Station Road, Birmingham, B14 7SR, Birmingham B14 7SR.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.