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Very Nice Homes reviews

4.1

★★★★★ Great

138 reviews across 2 platforms

1B Station Road, Birmingham, B14 7SR, Birmingham B14 7SR

Very Nice Homes's Birmingham office at 1B Station Road is rated 4.1 out of 5 across 138 reviews on two platforms, including 97 Google reviews rated 4.0. The 41 Trustpilot count is for the whole business. Checked 9 October 2026.

4.0 / 5

Reviews on Google

This office

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Birmingham office, from every platform, shown as written. First names only.

5/5

Trustpilot

I had a wonderful experience working…

I had a wonderful experience working with LV. Although my move-in date in July is a bit early, Shanique was incredibly helpful in recommending suitable properties that matched my requirements.

Aj · 8 April 2025

Agent replied · 23 May 2026

Thank you for your kind words, we're so glad to hear that your experience with LV and Shanique was a positive one! Even with an early move-in date, Shanique’s proactive and thoughtful approach is exactly what we aim for, and it's great to know it made a difference. We truly appreciate your recommendation and are here if you need anything else as your move approaches.

1/5

Google

Don’t go near these people. I paid deposit etc but had to go to hospital for a couple of months. There was damp on the wall when I moved in ,and they charged me 150 pound knowing it was there already . I cleaned the place before I left and left a cd case which they charged 50 pound to clean up. There just out to rip you off don’t expect to get your deposit back because they will try everything and lie not too disgraceful company.

Mark · 25 October 2021

Agent replied · 24 October 2024

Dear Mark You left a similar review 32 weeks ago, to which we responded and have copied the response as follows. Very Nice Homes pride ourselves on providing quality services to our clients. Prospective tenants are made aware of any tenancy fees and the standard process from the onset of all communications and they can then decide whether to continue to use our services. Our move-in and move-out inventory is a comprehensive process and before your deposit is returned to you, a comparison is made to assess any damage to the room which includes clearing rubbish left behind. Best wishes Very Nice Homes

1/5

Google

Avoid at all cost! at the end of the tenancy the agency charged me for fixing a "broken" door closer that was just not hooked in. Tried to email and call them and their team member called Zahra was very dismissive, and insisting that they had to "repair" those parts that were not broken. Tried to discuss and explaim the situation but felt like you're talking to a record player. Also the company didn't provide and Energy Certificate beforehand moving in and your deposit is not protected. So yeah avoid if you can.

Szakács · 25 October 2021

Agent replied · 24 October 2024

Hi Jozsef We are sorry that you are upset about the cost of repair. It's a standard move out process that we check the condition of the room with the initial move-in inventory. Unfortunately there were items that needed seeing to therefore you are liable for the cost of the works and this was explained to you. Your allegation about the deposit and EPC certificate is untrue. It is a legal requirement that your deposit is protected. The deposit protection information and certificate were provided to you as part of your Tenancy Pack in addition to the EPC certificate, which you have signed to confirm receipt. We are disappointed to see that for this reason, you have left us a bad review, however we wish you well. Kind regards Very Nice Homes

5/5

Google

I came across very nice homes whilst looking for a new room whilst I'm at my final year at university. I found the right location for the right price and the team ensured to make the process of viewing, securing the property and moving in very quick in less than a week. There was one issue with my door key but this was sorted and communication is very quick also. I can say I feel quite secure that should anything occur I can get help very quickly and easily and that the team is there to support.PositiveResponsiveness, Quality, Professionalism, Value

Kyle · 25 October 2021

Agent replied · 24 October 2024

Hi Kyle Thanks for your review! We really appreciate you taking the time to provide feedback and we're very happy to have been of service to you. We sincerely hope you continue to enjoy your stay with us.

1/5

Google

During the pandemic I rented a room with them for 6 months. They sent me a room inventory video and I signed the lease after viewing that video. When I finally got the keys the room looked nothing like the video, it was absolutely filthy. There were dozens of dead flies all over the bathroom, the toilet was filthy, and the entire room was dusty. The shower also had a massive gap down the side and was unusable. I sent them a video and pictures of the issue (see attached), they had the shower fixed after a few days but completely ignored any mention of the dead flies and dirty toilet. Once they get you to sign they completely change their tone and only do what is absolutely compulsory by them. Someone had clearly used the room before they gave me my keys and they had failed to clean it thereafter, this was during the pandemic lockdown! At the end of my tenancy I cleaned the entire room, including mopping the floors and dusting every surface, and they still had the nerve to charge me a cleaning fee. Threatening a negative impact on my, and my guarantor's credit history if I don't. They ignored both emails I sent when asking for clarification on why the cleaning fee was applicable. I have paid the cleaning fee to avoid this and will be raising a formal complaint through the Property Redress Scheme to get my money back. Edit: As you can see in the reply from the 'owner' the delusion flows from the top down in this 'business'. Despite the video and photo evidence he refuses to acknowledge any of the issues with the room, before contradicting himself and stating that the issues were not sorted because they were directed to the wrong team. I should've taken their low star rating as my first indicator to look elsewhere. Learn from my mistakes :)NegativeResponsiveness, Quality, Professionalism

Ibrahim · 25 October 2021

Agent replied · 24 October 2024

Dear Ibrahim As you are aware a detailed video inventory was carried out before you moved in. You collected your keys a week later to the actual start of tenancy, in the interim nobody has been or had access to your room since we visited for the video inventory. Whilst you did have the opportunity to notify the move-in team of any discrepancies, your concerns were not sent to the appropriate team. When you did eventually report a concern we responded to arrange additional cleaning and you advised you had already cleaned your room so no further action was required on this part. When you moved out a move-out video inspection was conducted and it was determined that the ensuite required a clean and charged accordingly for it. We are sorry to hear of your experience and wish you all the best. Very Nice Homes

4/5

Trustpilot

Found my first home with LV and thanks to Sana …

It’s been a quick process to find the best apartment in Birmingham with the LV Property. I was assisted by Sana since day one and she has been in touch for all sort of queries I had and made sure to fix them even been working from abroad at the moment. Kudos to her, Also accommodated my requests with the landlord which she got approved and I’m satisfied with that. Must say she helpful and responsive.

Shalaka · 18 April 2025

Agent replied · 23 May 2026

Really awesome review - thank you

5/5

Trustpilot

Good company

Good company - Corrine has been a big help to me since joining the company & I'm grateful for everything she & the company have done for me in recent times.

Marc · 4 February 2025

Agent replied · 22 September 2026

Thank you so much for your kind words! We’re delighted to hear that Corrine has been such a great help to you since joining the company. We’re incredibly proud of our team, and it’s fantastic to know that both Corrine and the company have been able to support you effectively. Your feedback means a lot to us, and we truly appreciate your trust in our service

5/5

Trustpilot

Mid tenancy checkup

Sana was absolutely fantastic. She was professional and so easy to talk to! Sana communicated any issues to the landlord and was so lovely. Thank you :)

Molly · 15 March 2025

Agent replied · 23 May 2026

Thank you so much for your kind words! We're delighted to hear that Sana made such a great impression, she’s a true professional and always goes the extra mile to ensure clear, friendly communication between tenants and landlords. We’ll be sure to pass on your lovely feedback to her. Thanks again for taking the time to share your experience!

3/5

Google

Property was reasonably priced, and communication was decent. They didn't really provide any "onboarding," or introduce me to my housemates, but that's fair enough. When Covid hit, I was in third month of a 6 month tenancy. The pandemic forced me to move back home, away from Birmingham. Under the circumstances, I hoped Very Nice homes would end my tenancy early. They refused. I paid for 4 months rent, during which time I only visited the property once: to collect my possessions. After the tenancy end date, they attempted to charge me £30 for a broken blind slat, and another £30 to hoover my room. Would generally avoid.

Adam · 25 October 2020

Agent replied · 24 October 2024

Hi Adam Thank you for your review and if we may clarify as follows. We provide a Document Pack before you move-in and this includes your Tenancy Agreement as well as a Getting In Touch With Us page that includes details on who to contact for repairs and out of office hours. We try and make the move-in process as seamless as possible, in the sense that once paperwork are signed, tenants can go home and start settling in. The WiFi passwords are located in a communicably area by the router which is easily accessible to all housemates. Additionally, all housemates are notified when a new tenant moves in so they can take it upon themselves to introduce each other as we are mindful of everyone’s varying schedule. Also part of the Document Pack, a move-in video inventory is provided, showing a comprehensive overview condition of the room and furniture, when the tenancy begins. When a tenancy ends, we conduct a move-out inventory and this is compared with the move-in inventory video, to review the condition of the room. At this stage, the tenant will be notified of any issues and as in your case, the room clean and a damaged blind clip which needs to be replaced. Unfortunately the Covid-19 situation has negatively impacted many people, tenants and landlords alike. The tenancy term is for a minimum of 6 months and whilst we sympathise with those affected by Covid-19, the rent liability remains for the duration of the stipulated term. We hope things have improved for you and wish you all the best. Kind regards Very Nice Homes

1/5

Google

Very Nice Homes are professional to deal with. However apart from the illegally placed permanent advertising sign that is on the front of the building, the property is in very bad disrepair. There was a hole in the roof for several years. Work has just been done but it was done so badly and on the cheap that the flashings are already coming away after a couple of months! Worse still is there is a crumbling wall out the back of the house and asbestos tiles are broken and in danger of coming off their back roof I'm informed that the council are in the process of writing to them about this. They should remedy the situation and ensure their signs are legally placed.

Duck · 25 October 2020

Agent replied · 24 October 2024

Dear Sir/Madam Thank you, we pride ourselves on providing quality services to our clients and am glad to hear that we’ve been professional to deal with. We would like to have a conversation with you to find out more about the issues you’ve mentioned as we are unable to find your name allocated against a property we manage nor see from the picture, which property your concern relates to. If you email hello@verynicehomes.co.uk the pictures and the property you currently are residing in, we will get in touch. We are concerned with the other points you’ve raised and would like to clarify as follows. 1. We ensure that our ‘To Let’ boards are fitted safely and securely at our properties. 2. We encourage our tenants to speak to us and report any property and maintenance issues through our repair form so we can assess them and assign to the maintenance team to further investigate. 3. A hole in a roof would be deemed an emergency and urgent repair because of the hazard it poses and the subsequent risk of long-term damage to the property which would result in several detrimental impact to the tenants and Landlord, which we want to avoid. 4. Our maintenance team and contractors used are skilled and experienced and when we’ve completed reparative works, will ensure they are done to a high-standard and are confident to say we have an unblemished record. Kind regards Very Nice Homes

5/5

Trustpilot

New LV Property Manager excels

My experiences with LV in the past have been far from satisfactory but more recently they have been exemplary in dealing with my (Landlord) queries. This is down solely to their new Property Manager who has proven to be honest, factual and very professional, executing next steps and all necessary follow ups concisely and timely. Based on my dealings with her over the last few months I am happy to give a 5 start rating. Excellent.

Barry · 5 February 2025

Agent replied · 23 May 2026

Thank you for taking the time to share your experience with us! We’re so pleased to hear that your recent interactions with LV Property have been much more positive, and we’re especially glad to know that our new Property Manager has been able to address your queries in such a professional and efficient manner. Your feedback means a lot to us, and it’s wonderful to hear that her honesty, professionalism, and timely follow-ups have made a significant difference. We are committed to continuously improving our service and ensuring that every landlord and tenant receives the best experience possible.

5/5

Google

I recently moved into one of their properties. Clare and Sherah were very patient and friendly right from viewing till I got the keys for my room. They were flexible enough to offer online viewings as well. The rooms were clean and tidy. Overall had a very good experience. Would highly recommend this agency!

Gowshni · 25 October 2023

Agent replied · 24 October 2024

Hi Gowshni What lovely feedback, thank you so much and it was a pleasure to have helped you. I hope you enjoy your stay with us. Best wishes Very Nice Homes

5/5

Trustpilot

Amazing letting agency

Sana helped us throughout the move in process, there were slight delays in processing the move in monies but everything was sorted effectively on the move in day and we had a hassle-free move in. Sana handled the entire move in process from viewings to actual move in and made sure we had a hassle free move in experience, highly recommended

Shup · 19 July 2025

Agent replied · 23 May 2026

Thank you

5/5

Google

Sherah was very helpful during my stay.

Muhannad · 1 September 2025

Agent replied · 22 September 2025

Thanks for the 5 stars! It was a pleasure to have you stay with us and we wish you the best for the future.

5/5

Trustpilot

I am a first time renter in my early…

I am a first time renter in my early twenties who recently moved to Birmingham and they, especially the letting agent Stacey, made me feel so comfortable and helped me answer all my questions. They helped me find a place that ticked all my requirements and tailored to the the things I needed. I am so grateful and had wonderful experience and will forever recommend them!!!

Mikun · 30 April 2025

Agent replied · 23 May 2026

Thank you for your kind words

5/5

Google

I had the best experience while processing everything with Clare and Sherah. They are so friendly,patient and exclusively amazing 🥰 and to be honest I’m enjoying my new space. Everything is on check 🤭Thank you Very Nice Homes🙏🙏 …

Kidungri · 27 May 2024

Agent replied · 24 October 2024

Hi Noella Thanks for your review! We really appreciate you taking the time to provide … More

5/5

Trustpilot

Helpful and Efficient Staff in LV

Thanks to Sana for her timely and efficient remedial actions to ensure my property is in good condition to my tenants.

Thomas · 27 February 2025

Agent replied · 23 May 2026

Thank you so much for your thoughtful feedback! We’re delighted to hear that Sana’s timely and efficient actions helped ensure your property was in great condition for your tenants. It's always our goal to provide swift and effective solutions. We’re also thrilled that Stacey’s return to the team has been such a positive experience for you. Her helpful and informative responses are exactly what we strive for, and we’re glad she was able to assist you. Your satisfaction is incredibly important to us, and we truly appreciate your continued trust

5/5

Google

Such an easy process, always people available to talk to and respond really quickly, special thanks to Sherah and Clare who made my time with the agency ten times better!

Amberly · 24 October 2024

Agent replied · 24 October 2024

Hi Amberly Appreciate your lovely feedback and it's been a pleasure having you as a tenant. … More

5/5

Google

Coming all the way from Africa, amazing experience I must say. Clare was friendly and super helpful, every step of the way. She always kept in touch and kept to her words. Sherah also guided us through the application process efficiently. Beautiful home as well 🤗

Chimdinma · 25 October 2023

Agent replied · 24 October 2024

Hi Chimdinma Thank you for sharing your great experience, it was a pleasure to help you and we wish to take this opportunity to say; 'Welcome to Very Nice Homes'. Best wishes Very Nice Home

5/5

Google

For 6 very enjoyable years I rented with Very Nice homes in a lovely property they managed. Any repairs issues were always swiftly addressed / repaired. All Communication was friendly and open with any suggestions / information shared and acted upon, so I always felt heard. The price I paid for my rent and bills was fair and any increases ( which were few) were balanced and in line with market rates . Aside from some very slight negotiation in my last 6 months of renting. Had I not moved to purchase a property I would have happily continued to rent . I can with out question recommend this well run business and all its staff to anyone considering renting with them or even having them manage a property.

Chris · 15 September 2025

5/5

Google

This property offers everything needed for comfortable accommodation. It is clean, well maintained, and places strong emphasis on the security of its tenants. The supportive and friendly staff create a homely and safe environment, which makes living here very pleasant. Since the rent includes all bills, tenants are free from the hassle of managing monthly utility payments. The equipment, furniture, and facilities are all new and well looked after. The property is also in a convenient location, within easy reach of everything you need. I have been highly impressed by the trustworthiness, maintenance standards, supportive staff, cleanliness, and security provided here.

Anuradha · 15 September 2025

5/5

Trustpilot

Sana is very helpful!!!!!!

Sana is very helpful!!!!!!! Service provided by her is exellent

SARA · 27 May 2025

Agent replied · 23 May 2026

Thank you

5/5

Trustpilot

thank you Connie for your kind help ,I…

thank you Connie for your kind help ,I look forwards to continuing to work with you Elaine Green

Mrs · 5 February 2025

Agent replied · 23 May 2026

Thank you so much for your kind words! We are so pleased to hear that Corrine has been able to assist you effectively. She is truly an asset to the team, and it’s wonderful to know that you’re happy with the service provided.

5/5

Google

I recently move in a property manage by this company, the overall process are very efficient. Clare and Sherah were very nice and helpful. Helping me with my application and explanations to move in.

Yin · 27 May 2024

Agent replied · 24 October 2024

Hi Thank you for sharing your great experience and giving us a recommendation! It … More

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Very Nice Homes's Google reviews

Questions about Very Nice Homes

How many reviews does Very Nice Homes have?

Very Nice Homes's Birmingham office has 138 reviews across two platforms: 97 on Google, 41 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Very Nice Homes's rating?

Very Nice Homes is rated 4.1 out of 5 across all 138 reviews, and 4.0 out of 5 on Google from 97 reviews, checked 9 October 2026.

Where is Very Nice Homes's Birmingham office?

Very Nice Homes, 1B Station Road, Birmingham, B14 7SR, Birmingham B14 7SR.

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.