Very Nice Homes Birmingham reviews

Thank you for your kind words about Rosie and your 5* review Lily - really appreciated.

Thank you for sharing your experience! We’re delighted to hear that Sana made such a positive impression during your property inspection. Her professionalism, politeness, and friendly demeanor are qualities we truly value, and it’s wonderful to know she provided you with great service.

Thank you for your amazing review

Hi Natasha Very Nice Homes (VNH) pride ourselves on providing quality services to our clients and are transparent with our communications to the VNH family, which extends to our tenants, contractors and third party organisations we work with, so expectations can be managed appropriately. We take each matter seriously and Very Nice Homes have trails of all communications and requests from the houses we manage where we can evidence our levels of professionalism and response rates to requests from the house. We have responded to you to clarify the points you have raised in your communications to us. Regards, Very Nice Homes

Thank you for your review - This is really disappointing to read as LV Property pride themselves on customer service and communications. My name is Corrine and I am the Branch Manager at LV Property and I would like the opportunity to discuss this with you further, please could you call me in the office on 0121 285 7575.

Hi Thanks for sharing your great experience and recommendation. It’s great to hear from you. We wish you the best for the future. Best wishes Very Nice Homes

Hi Kelly Unless your review is under a different name, it doesn't appear that we have someone with the name of Kelly Ololo as a previous tenant with us. Your accusations of forging a document and charging exorbitant fees are baseless and false. When a tenant gives notice to leave a property, we confirm acceptance of their notice in writing and include detailed instructions on leaving the room so as to avoid any deductions to the deposit. When the room is returned, we conduct a comprehensive move out inventory which is compared with the move in inventory. Any damages and cleaning required will of course be chargeable and we will communicate this with the tenant. Photographic and video evidence are provided as proof of the charges when requested and should a dispute be raised, it will be dealt with in due process. Regards Very Nice Homes

Hi Aakash Prospective tenants are made aware of any tenancy fees and the standard process from the onset of all communications. All information regarding rent and deposit is also listed clearly on our application page www.verynicehomes.co.uk/apply and applicants can then decide whether to continue to use our services. By proceeding to submit the application form, the applicant agrees that they've read all the terms and conditions before proceeding. As stated on the application terms, if the application is unsuccessful, the holding deposit will be returned. If the applicant decides to withdraw from the process, the holding deposit will not be refunded. We work very hard to make sure the process goes smoothly from the viewing throughout the application stage and have maintained professionalism and clarified the above to you several times in our communication. Kind regards Very Nice Homes

Hi Neha Prospective tenants are made aware of any tenancy fees and the standard process from the onset of all communications. All information regarding rent and deposit is also listed clearly on our application page www.verynicehomes.co.uk/apply and applicants can then decide whether to continue to use our services. By proceeding to submit the application form, the applicant agrees that they've read all the terms and conditions before proceeding. As stated on the application terms, if the application is unsuccessful, the holding deposit will be returned. If the applicant decides to withdraw from the process, the holding deposit will not be refunded. We work very hard to make sure the process goes smoothly from the viewing throughout the application stage and have maintained professionalism and clarified the above to you several times in our communication. Kind regards Very Nice Homes

Thank you so much for your amazing review and such kind words about Jackson

Hi Shardel Thank you for sharing your great experience! It was a pleasure to have helped … More

Hi Den Thank you for sharing your great experience and giving us a recommendation! It was a pleasure to have helped you, welcome and we wish you all the best.

Appreciate your review Paulian, was a pleasure to have helped you. Best wishes Very Nice Homes

Hi Olu Many thanks for your review. We work very hard to provide a homely feel to the … More

Thank you Sandra, we're pleased to hear that your move in was pleasant and went smoothly. We hope you enjoy your stay with us.

Hi Zain Thank you for sharing your great experience and giving us a recommendation! It was a pleasure to have helped you and we wish you all the best. Best wishes Very Nice Home

Thank you for your review

Thank you so much for your kind words! We’re thrilled to hear that your property inspection with Sana went so well. It’s great to know that she was not only professional but also friendly and attentive, taking the time to answer all of your questions and ensure the process was clear and smooth. We are proud of the high standards of service we provide, and it's fantastic to hear that Sana maintained excellent communication throughout the entire process. Your feedback is incredibly valuable to us as it helps us continue to improve and deliver the best possible experience to all our clients.

Hi Maria Sorry to receive your feedback. First of all, we take pride as a team to be friendly and approachable whilst maintaining a professional conduct to all our customers. Any communication that you’ve raised with a member of staff have been replied in a timely manner, we have evidence of this. We treat all our customers with respect and without prejudiced. There was one incident with the front door locks that didn’t work and it was after office hours, however a member of maintenance attended within the hour to sort it out. We try our best to see to maintenance and repairs promptly and there are no outstanding issues at this property. Regarding Covid-19 and housemates affected by it, we communicate promptly to housemates when we are informed - again we have evidence of this. The broadband was recently upgraded and the service provider has confirmed that there are no connectivity issues. No viewings have been conducted in your room. You have only asked us to start carrying out viewings on your room today. Besides, all room doors are coded which means when you close the door, you need to enter a code to access the room. This is the same with the front door, you will need a code to enter when the door closes. This is a security measure and will make it impossible for doors to be unlocked. Regards Very Nice Homes

Hi Alex In response to your feedback: 1. The Landlord is planning to carry our refurbishment works to the property and due to the extent of the works and the inconvenience it would cause, we advised tenants that it would not be suitable for tenants to be residing at the property. 2. Unfortunately bathroom requires extensive works and it would not be feasible to carry out intermediary remedial works, therefore we advised the remaining tenants of this. There is still one functional bathroom to share with 3 other housemates. 3. The communal clean to the property has not stopped and we did inform you that the cleaner continues to attend the property. 4. At the end of your tenancy, the room should be returned in ‘as good’ condition as when you received it, apart to general wear and tear. We have a comprehensive move-in and move-out inventory that is compared and assessed in detailed. The fact that the property is being refurbished does not diminish your responsibility to return the room in a worst condition to when you received it. You were provided with photographic evidence for all the charges to your deposit which you can contest, however you have decided to pay this in full. 5. You have not been ignored, we have responded to your communications and have evidence of this. We are sorry and disappointed to receive your negative review, nevertheless, we wish you well. Kind regards Very Nice Homes

Hi Nonye Thank you for sharing your great experience and giving us a recommendation! It … More