Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBailee and Alice sold our House in Grays, Essex
Bailee and Alice of The Avenue estate agents truly went above and beyond to support us during the recent sale of our house. They were always available, honest and transparent and we'd have no hesitation recommending Bailee and Alice if you are looking to buy or sell in the Thurrock / Havering area.
Stephen · 9 May 2026
Agent replied · 7 June 2026
Stephen, thank you for taking the time to leave such a fantastic review. It’s wonderful to hear that Bailee and Alice were able to support you throughout your sale with honesty, transparency and always being available when needed. Your recommendation for the Thurrock and Havering area really means a lot to the team.
Thanks Again
James Humphries-Stone
★★★★★ 5/5
TrustpilotAn Estate agent who get's it and goes the extra mile!
The Avenue have been a pleasure to deal with from start to finish on the sale of our property. Jack, Laura & Holly kept us well informed throughout and took the hassle away by giving us regular updates and conducting all viewings. The media work and presentation of the house by Ben was superb. The house was presented online immaculately (so good I wanted to re-buy it myself!!) and definitely drove the timely sale of the property. I would highly recommend the Avenue Estate Agents to others looking to sell there home in Sutton Coldfield. Friendly, professional and competent throughout ⭐️⭐️⭐️⭐️⭐️
George · 7 August 2023
Agent replied · 29 October 2023
George thank you so much for taking the time to leave us a review, it means a lot. We are pleased to hear that you are happy with the service you received from Jack, Laura & Holly. Thanks again James
★★★★★ 5/5
TrustpilotGreat service
Emily was fantastic, went the extra mile. Always contactable, even outside of normal hours. Simply the best. Would recommend
Ian · 9 January 2026
Agent replied · 25 January 2026
Ian, thank you so much for taking the time to leave such a wonderful review! We’re thrilled to hear Emily went the extra mile and was always contactable, even outside normal hours. Your recommendation means a great deal to us and we truly appreciate your kind words.
Thank you again.
James Humphries-Stone
★★★★★ 5/5
TrustpilotEmily at The Avenue
Emily made things super easy for us when we were looking to buy in the Midlands from London. We really enjoyed going to her viewings; she was such a lovely person, knowledgable and able to answer any question we put forward to her. We would recommend her to anyone and would use her again and again if we look to move in the Midlands.
Francesca · 8 July 2024
Agent replied · 28 August 2024
Francesca we really appreciate you sharing your service experience you received from Emily at The Avenue and would like to thank you for taking to the time to leave a review. Thanks again James
★★★★★ 5/5
TrustpilotI can not say enough about my…
I can not say enough about my experience with this company Chris is an amazing estate agent went above and beyond to sell my property, no day was out of bounds even Sunday (who does that) kept me up to date with everything . I would soulfully recommend 100% well done the avenue and my main man Chris.
Julie · 12 October 2024
Agent replied · 22 October 2024
Thank you so much Julie, for taking the time to leave a review, it means a lot to us. We are pleased to hear that you are happy with the service which Chris provided you with. Thanks again James.
★★★★★ 5/5
TrustpilotWe used Lee Holman at The Avenue Estate and we couldn't be happier with the results.
We used Lee Holman at The Avenue Estate Agents to sell our house in Harlow after having shocking customer service with another agency. From start to finish Lee was professional and understanding of our situation. Videos and images were taken of our house which looked amazing. An offer was accepted within days and Lee set out to make the whole process as stress free as possible. There were some hic ups along the way from our buyers and sellers but Lee reassured us at every point explaining the process and making sure we were happy. Lee went above and beyond to make sure our house sold as quickly as possible and we were over the moon with the whole experience. Lee is an asset to the company and we couldn't recommend him enough.
Nichola · 5 July 2023
Agent replied · 29 October 2023
Thank you Nichola for leaving us a review, Thank you for taking the time to leave us a review. It really does mean a lot that you are happy with the service Lee Holman provided to you & that you would recommend our services. Thanks again, James
★★★★★ 5/5
TrustpilotMy House was sold within a day!
My House was sold within a day of these estate agents putting it on the market. i am more than pleased with how The Avenue Estate Agents have handled and helped me with the sale from the beginning. And always keep in touch with you every step of the way. they do an excellent job of how they best put your property on the market showing the best side of everything and the photo's are superb. thank you. i can't recommend this estate agents enough to anyone that wants a quick sale. i even got the price i asked for it. i highly recommend this company to anyone thinking of selling or buying a home. 10/10.
BS · 1 July 2023
Agent replied · 29 October 2023
Thank you for leaving us a review. It really does mean a lot and we are pleased to hear that you would recommend our company and that you are happy with service we provided you. Thanks again, James
★★★★★ 5/5
TrustpilotJames and Hayley of the Avenue estate…
James and Hayley of the Avenue estate agency sold our cottage in Fritchley.From start to finish they were both very professional and both know exactly what they are talking about regarding the housing market.The video’s and the property portfolio that these guys deliver are just fantastic and so different from other run of the mill estate agents.A sale was very quickly secured on our property. James and Hayley kept us informed every step of the way from sale to completion.I can’t recommend them enough for their friendly customer service and professionalism I would highly recommend The Avenue Estate agency.
Sharon · 27 June 2023
Agent replied · 29 October 2023
Thank you Sharon, It really does mean a lot and we are pleased to hear that you were happy with the service that you were provided by us & that you would recommend our services & that you took the time to leave us a review Thanks again, James
★★★★★ 5/5
TrustpilotI will forever be grateful to Bailee & Alice
Bailee and Alice are a dream team & I will forever be greatful to them. Not only did they sell my home of 18 years, they found me, what I hope will be, my forever home. I was very specific on what I was looking for, from the type of house, to location, to it being ‘the one’ Bailee really took the time to understand why each factor was so important to me and didn’t fail to deliver.
Natalie · 7 September 2025
Agent replied · 26 September 2025
Thank you for such a heartfelt review, Natalie. It’s wonderful to hear how Bailee and Alice not only sold your home of 18 years but also found you what you hope will be your forever home. We’re delighted they made such a meaningful impact.
Thanks Again
James Humphries-Stone
★★★★★ 5/5
TrustpilotWe bought our new house through Ben at the Avenue
We bought oir new house through Ben. The whole experience was fantastic. The videos and photos truly reflected the property and Ben went out of his way to allow us to view the property. He was friendly and contacted us daily with updates throughout the process. Overall a 5* service and would recommend and use Ben at the Avenue again.
Steve · 9 August 2024
Agent replied · 28 August 2024
Steve thank you for sharing your experience of your the service you received from Ben and for taking the time to leave a review, it means a lot to us. thanks again James
★★★★★ 5/5
TrustpilotWe recently bought an investment…
We recently bought an investment property from Martin Kent, and the whole process was fantastic. From the initial viewing to presenting our offer to the vendor and ultimately ensuring a smooth speedy process to completion. Martin was available whenever needed.I wouldn't hesitate to purchase another property with Martin, and if we do sell any of our portfolio in the local area I'd absolutely trust him to market and achieve the best price possible.
Ahmed · 27 October 2023
Agent replied · 31 December 2023
Thank you so much Ahmed for taking the time to leave us a review, it means a lot. We are pleased to hear that you are happy for the service you received from Martin. Thanks again James
★★★★★ 5/5
TrustpilotAnita is the benchmark.
Anita is the benchmark all estate agents should aspire to emulate.Professional, proactive, experienced and a great communicator. Not to mention a strong network of all the best people needed.Her advice is golden.If she will accept your commission she will own delivery of the best result as quickly as possible. Time wasters will not trouble you.
Carl · 20 September 2024
Agent replied · 22 October 2024
Carl we feel honoured to have received your experience of the service you have received from Anita and would also like to thank you for taking the time to leave a review, it means a lot. Thanks again James
★★★★★ 5/5
TrustpilotI cannot recommend these enough
I cannot recommend these enough. Ella Hogan was by far the politest and most professional estate agent I have ever had dealings with. Open honest helpful with the perfect amount of help/advice you need. She was not pushy or opinionated like the majority of estate agents we have had dealings with recently. Ella is worth every penny she is paid and deserves a bonus/pay rise.
Executor/S · 11 March 2024
Agent replied · 28 August 2024
Thank you so much for taking the time to leave a review, it means a lot to us. It is good to hear that you are happy with the service you received from Ella. Thanks again James.
★★★★★ 5/5
TrustpilotPurchase and Sale through Avenue Estate Agent
The purchase of my property was through Avenue that was when I met Jack. Jack and his team helped me Purchase my new property and sell my existing property when my buyer pulled out a week before exchange and completion. After putting my property on the market with Avenue Estate Agent without putting up a for sale board my property was sold within 3 days which followed a successful completion for the whole chain. A big Thankyou to Jack and team.
Parminder · 4 February 2023
Agent replied · 29 October 2023
Thank you so much for taking the time to share your experience, Parminder. It sounds like you had a difficult time but it’s great to hear that Jack and the team got you moved. Good luck in your new home 😊
★★★★★ 5/5
TrustpilotWhere to start
Where to start? David has been an absolute pleasure to deal with from start to finish. He was instrumental in helping us secure our dream home, and his professional yet down-to-earth advice guided us through all the ups and downs of the process.
Natashaj · 24 January 2026
★★★★★ 5/5
TrustpilotSeamless experience
Martin Kent is a credit to The Avenue Estate Agents. Made our experience as first-time buyers a smooth ride - no question went un-answered or was too much trouble, and he was not afraid to help our purchase along at every stage of the process. We would definitely consider if we ever need an Estate Agent in the future - huge thanks!
Emma · 15 April 2024
Agent replied · 28 August 2024
We are humbled to receive your review and would like to thank you for taking the time to leave this and for sharing your journey with The Avenue EA UK. It is good to hear that Martin provided you with a service that you are satisfied with. Thanks again James.
★★★★★ 5/5
TrustpilotHighly recommend
Highly recommend. Went above and beyond and introduced us to all the locals at the village fete, made us feel very welcome in the area.
Eleanor · 25 September 2026
Agent replied · 28 August 2024
Eleanor, thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear that we went above and beyond to make you feel welcome in the area. Introducing you to the locals at the village fete sounds like a lovely way to help you settle in!
Thank you again
James Humphries-Stone
★★★★★ 5/5
TrustpilotThe Avenue Experience.
I’ve found selling our home to be stressful and intrusive until we got the Avenue involved in the process. James has been great from the get go. The support, honesty and communication has been second to none. The marketing strategy is innovative and makes the whole process almost enjoyable! When we approached the Avenue we’d, through no fault of our own, experienced stress and disappointment. But, so far, so good and fingers crossed with the Avenue’s support and guidance we shall progress to completion. I would highly recommend the Avenue, their approach is refreshing.
Madeleine · 30 November 2022
Agent replied · 29 October 2023
What a wonderful review, thank you so much for taking the time. We are really pleased to hear that you have found the process of working with James an enjoyable one.
★★★★★ 5/5
TrustpilotPurchase of Hollybush Cottage
Anita was extremely helpful and attentive throughout the whole process of purchasing our new home. She helped us manage expectations and guided us through what was unfortunately for us a difficult and stressful process. We are so grateful she believed in us and are so happy in our new forever home.
A · 1 October 2024
Agent replied · 22 October 2024
Thank you so much for taking the time to leave us a review, it really means a lot to us. It is good to hear that you are happy with the service you received from Anita. Many Thanks James
★★★★★ 5/5
TrustpilotOne of the best
I have worked with many estate agents and I can say Martin is one of the best! From start to finish Martin was there, he couldn't do enough to help through the process. Always friendly and accommodating. He was always completely honest throughout the process and very quick with communication.
Penny · 14 October 2024
Agent replied · 22 October 2024
Thank you so much Penny for taking the time to leave us a review, it means a lot. We are pleased to hear that you are happy with the service which Martin provided to you. Thanks again James.
★★★★★ 5/5
TrustpilotCurrently purchasing our first property…
Currently purchasing our first property via The Avenue and all has been brilliant, I have been contacted throughout the process and all staff especially Ella and Hayley whom I have spoken to have been very helpful and knowledgeable explaining everything in depth, although I’m still in the progress of purchasing I am very happy with the support I have received so far.
Megan · 29 February 2024
Agent replied · 28 August 2024
Thank you Megan for taking the time to leave us a review, it means a lot. It is good to hear that you are happy with the service you are receiving from Ella and Hayley. Thanks again James.
★★★★★ 5/5
TrustpilotExcellent Experience
Emily was very helpful, friendly and professional. She kept us updated throughout the whole process of buying our first home and was able to efficiently chase up queries/answer any questions we had. We were always able to contact Emily via whatsapp which made things a lot easier and more convenient for us.
Charu · 20 August 2024
Agent replied · 28 August 2024
Charu we are pleased to hear that you are happy with the service that you received from Emily and also would like to thank you for taking the time to leave a review for us, it means a lot to us. Thanks again James
★★★★★ 5/5
TrustpilotFantastic Estate Agent
From our very first introduction, Henry Teal came across as professional, kind and incredibly determined, and he absolutely lived up to that impression. From the outset he worked tirelessly to ensure our property was presented at its very best, and the marketing was the strongest and most effective we had seen.
Jeff · 18 February 2026
Agent replied · 25 February 2026
Thank you so much for your kind words and for taking the time to share such a wonderful review Jeff. We’re thrilled Henry’s professionalism, responsiveness and exceptional communication made your experience smoother and exceeded your expectations. Your feedback means a lot, and we truly appreciate your support.
Thank you again.
James Humphries-Stone
★★★★★ 5/5
TrustpilotGreat support
I just bought my new house from them, really glad with the experience starting from booking a viewing to move in the property, very good communication all through the process, friendly and supportive team mainly Ben and Victoria from Derby branch.
Ola · 7 May 2026
Agent replied · 7 June 2026
Thank you for taking the time to leave such a lovely review Ola We’re so pleased to hear that Ben and Victoria made your purchase experience a positive one from the initial viewing right through to moving day. Keeping communication flowing during a complicated chain is so important, so we’re delighted the WhatsApp updates helped ease the stress along the way.
Thanks Again
James Humphries-Stone
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