Trusted Agent profile · Birmingham

The Avenue Covering National reviews in Birmingham

5.0

★★★★★ Excellent

409 reviews across 1 platform

The Counting House Charlotte Street, Birmingham, B3 1PX

The Avenue's office in Birmingham, at The Counting House Charlotte Street, is rated 5.0 out of 5 across 409 reviews on 1 platform.

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409

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Reviews

Every review we hold for the Birmingham office, from every platform, shown as written. First names only.

5/5

Trustpilot

Wish we'd used Martin Kent from The…

Wish we'd used Martin Kent from The Avenue in the first place. You get an extremely personal and very professional service, you will continually be kept up to date, even outside office hours, Martin goes above and beyond to get your property sold!! Marketing is first class and we had more viewing via The Avenue than previous estate agents. Photos are fabulous, including the aerial views. Martins knowledge and advice is extremely valuable and Martin has also helped with the purchase of our next property. I can't recommend Martin Kent from The Avenue Estate Agent enough!! You will not regret it!!!

Sue · 7 October 2024

Agent replied · 22 October 2024

Sue thank you for taking the time to leave a review, it means a lot to us. It is good to hear that you are happy with the service with Martin provided you with and thank you for sharing this. Thanks again James.

5/5

Trustpilot

Martin was absolutely amazing in every…

Martin was absolutely amazing in every single way . I run my own business and to see someone who works so hard and actually put himself out for his clients Is truly amazing. He advised me in every single way and not only gave me fantastic advice he sold my property and achieved a good price. To be honest I was absolutely worried because I didn’t live close by to the property I sold but he put him self out in every way . The property is now sold and I’m so delighted with the service he provided

Stephen · 7 October 2024

Agent replied · 22 October 2024

Stephen we are pleased that you are happy which the service you received from Martin and would like to thank you for sharing this with us and for taking the take to leave the review, it means a lot. Thanks again James.

5/5

Trustpilot

Highly recommended!

We met Martin when he hosted a mornings viewings on a property we were interested in. We were impressed that late on the Saturday afternoon he had called us and arranged a viewing on the coming bank holiday morning. Our agents were closed from the Saturday to the Tuesday after the bank holiday! Missed opportunities. We soon changed agents, Martin was friendly, helpful and had contacts to help every element of the selling and moving process. He dealt with viewings, which is far better than doing them yourself! And he was happy to be there, he knows how to sell! He sold our home within 2 weeks of it going on the market with him, 4 months after the initial agency listed it. If we do move again, we will go to Martin again. Highly recommended!

Debbie · 4 October 2024

Agent replied · 29 October 2023

Debbie we are truly humbled to have received your review and thank you for taking the time to leave it. We are pleased to hear that you are happy with the service you received from Martin. Thanks again James

5/5

Trustpilot

203 Queen street.

Henry has been nothing short of amazing throughout the whole process of selling our home. Showing professionalism and adaptability at every turn. He has also been easily contactable everyday and made us aware of any times he might not be as available. From our very first meeting with Henry he showed his professionalism as he came prepared with history of the house and houses of a similar size that have sold or on the market in the area. He spent over an hour getting to know us both and what drew us to the house in the first place. He was also very detailed when giving us a valuation and he displayed confidence in his pricing of the home and the suggested £220k asking price. We eventually sold for £215k and this was £25k more than other estate agents suggested we could get for the house. Henry has made the whole process run so smoothly and even spoke to solicitors on our behalf to get updates and chase up status of all the checks. Without any doubt we recommend Henry to be the go to guy and will be suggesting him to all friends and family that maybe looking to sell their homes.

Matthew · 30 September 2024

Agent replied · 22 October 2024

Matthew thank you for sharing you journey with The Avenue. We are pleased to hear that you are happy with the service you received from Henry and would also like to thank you for taking the time to leave us a review, it means a lot to us. Thanks again James.

5/5

Trustpilot

Ben Dunn is the one to trust

We recently had the pleasure of working with Ben and we cannot recommend him highly enough. From the beginning the process was seamless (even with some small hiccups!) thanks to Ben's fantastic communication, organisation, and modern approach. Viewings were arranged efficiently, and everything ran like clockwork. Ben was always one step ahead, making sure nothing was overlooked and it was reassuring to always be in the loop and never left wondering about the next steps.Ben’s modern approach sets him apart and his marketing strategies ensure your property gets the attention it deserves. From photography and social media to online listings, everything was professional and up-to-date, which really helped to attract prospective buyers quickly.If you're looking for a friendly and forward-thinking estate agent, Ben Dunn is the one to trust. He made what could be a stressful process feel straightforward, and we couldn't be happier with the result!

Olivia · 24 September 2024

Agent replied · 22 October 2024

Olivia thank you so much for taking the time to leave us a review, it means a lot to us. We feel humbled that you have shared your service experience from Ben and are pleased to hear that you are happy with the service you received from Ben. Thanks again James.

5/5

Trustpilot

We honestly can't thank Lianne enough…

We honestly can't thank Lianne enough for everything she did to help us sell our home.

Natasha · 4 July 2026

Agent replied · 25 September 2026

Thank you so much for taking the time to leave such a thoughtful and detailed review. We’re absolutely delighted to hear how supported and reassured you felt throughout your sale. Lianne puts so much care, time and effort into every property she represents, so it’s wonderful to know that her honesty, communication and personal approach gave you complete confidence along the way. We’re especially pleased that her property videos and attention to detail stood out, as showcasing each home beautifully and giving buyers a genuine feel for the property is something she is incredibly passionate about. Thank you again for your kind words and recommendation. We’ll be sure to pass this on to Lianne.

4/5

Trustpilot

House Sold

Emily is so lovely very professional, helpful and kind. She helped me every step of the way with my sale . She went above and beyond. I highly recommend The Avenue. My house was on the market for a matter of weeks and I had offers coming in which I think having the right people dealing with your estate really helps. Within 3 months I sold and next week I’m moving into my new home . I’d like to say a big thank you to Emily for guidance and her professionalism. Also Jack has been amazing too . My son’s property had been on the market for quite a while and Jack got a sale . Amazing. Thank you guys . You’re the best and I wish you the best in your future moving on . Amanda xx

Amanda · 6 September 2024

Agent replied · 22 October 2024

Thank you so much for taking the time to leave a review Amanda, it means a lot. It is good to hear that you are happy with the service provided by Emily. Thanks again James.

5/5

Trustpilot

It was a complete joy to work with…

It was a complete joy to work with Chris and the team at The Avenue. Chris thought of everything we needed to prepare for the sale, had great contacts for other services we required and the communication was straightforward and excellent throughout. Expert marketing and great project management to keep everything moving as the sale progressed. Sound advice and we are grateful for such a safe pair of hands to guide us through a successful sale.

M · 1 November 2024

Agent replied · 24 December 2024

Thank you so much for taking the time to leave a review, it means a lot to us. We are pleased to hear that you are happy with the service which Chris provided you with. Thanks again James.

5/5

Trustpilot

Emily was amazing

Emily was amazing. I felt very welcomed and felt instantly comfortable when I walked into the house. I was shown every aspect of the house then was left to have a look around and see it for myself. She answered all my questions perfectly and she made me feel like I was taken good care of. She also suggested a mortgage adviser and solicitor for me which both have done a great job so far. Very happy and thank you to Emily.

Josh · 30 August 2024

Agent replied · 22 October 2024

Josh thank you so much for sharing your experience of the service you received from Emily it is much appreciate. We would also like to thank you for taking the time to leave a review for us, it means a lot. Thanks again James

5/5

Trustpilot

Highly recommended agent for Lichfield and surrounding areas

I would highly recommend Henry @theavenue for anyone looking to sell their property in Lichfield and surrounding areas. Following a successful launch of our property Henry secured a sale to a first time buyer within the first weekend of listing. In spite of a tricky legal process Henry remained proactive pushing both solicitors to ensure the sale continued to move forward and keeping both us as the seller and the buyer informed throughout.

Adam · 11 December 2024

Agent replied · 24 December 2024

We feel honoured to receive this review and would like to thank you for taking the time to leave this for us. It is great to hear that you are happy with the service which Henry provided to you. Thanks again James

5/5

Trustpilot

The Avenue were exceptional from start to finish

The Avenue were exceptional from start to finish regardless of the time of day or indeed night. Everything explained to us perfectly in clear understandable format along with humour. A new and diverse way of marketing a property being made to feel very personal not just as a seller but also for the buyers. Our buyer even said they felt that The Avenue were selling their own property not ours. We felt valued every step of the way and fully informed very efficiently at every moment.The photography and videos created of our home were very professional making our property outshine others in our market place without resorting to camera and filter tricks as many do.The work The Avenue does in the background to facilitate a smooth selling process and secure the best price for your property cannot be underestimated. They sold our property in 3 weeks and attracted a higher price than we expected.We would highly recommend James, Hayley, Ella & Nicole , who oversees the progression, to all of our friends and family. We would like to thank the team for making a difficult process a lot less stressful and achieving our goals.

Anonymous · 12 August 2024

Agent replied · 28 August 2024

Thank you so much for sharing your journey with the Avenue and for taking the time to leave a review. We are honoured to received this and are pleased that you are happy with the service you received. Thanks again James

5/5

Trustpilot

The Best Estate Agents In The Midlands

Outstanding service from Liam Bent and the team at The Avenue. 5 stars is not enough! From start to finish, Liam was extremely friendly, professional and communicative. There was no hard sell and Liam’s experience of the property market was invaluable during the initial viewing period. From professional videography, rendered listing photos and open house events, Liam and the team ensured the listing was to the highest standard (and trust me it was). We had so much interest, it was incredible. Once the offer was accepted, the team worked tirelessly behind the scenes. Liam kept us informed throughout the whole process, communicating with what turned out to be quite a complicated chain. Without their investigative determination we would not have known what was happening. Thanks to their knowledge and guidance, we have completed successfully. Highly recommended! Thank you all at The Avenue - you have been an absolute pleasure to deal with and I’ll definitely be using your services on our next property adventure :)

Janraj · 7 August 2024

Agent replied · 28 August 2024

Janraj we feel humbled to receive your review. Thank you for taking the time to leave the review and for sharing your service experience. It is good to hear that you are happy with the service which Liam provided you with. Thanks again James.

5/5

Trustpilot

You will not regret using The Avenue!

After being on the market with another estate agent for a year, Ben managed to sell our property within 2 weeks. The photography, marketing and communication are a cut above the rest! Ben always kept us informed every step of the way and went above and beyond. I would not hesitate in recommending Ben to others and if you are considering using The Avenue, and in particular Ben, go for it. You will not regret it!

Michelle · 24 September 2024

Agent replied · 22 October 2024

Michelle it is good to hear that you are happy with the service you received from Ben and we would like to thank you for sharing your journey with The Avenue. We would also like to thank you for taking the time to leave a review, it really means a lot to us. Thanks Again James

5/5

Trustpilot

Emily - Wow!!

My flat in Solihull had been on the market with another agent for some time with no luck, then a friend suggested I try The Avenue estate agents, most specifically with Emily. Wow, am I glad I did! Emily is professional, friendly and probably the most positive person I've ever met. On first meeting Emily, I knew if anyone could sell my flat, Emily could. And she didn't disappoint as within a couple of weeks, Emily had sold it! We completed today and Emily has been fantastic throughout the process, with keeping me (and the purchasers) up to date every step of the way.So, thank you The Avenue, and most specifically Emily....what a star!!

Sharon · 12 July 2024

Agent replied · 28 August 2024

Thank you Sharon for sharing your journey. We are pleased to hear that you are happy with the service you received from Emily and would like to thank you for taking the time to leave a review, it means a lot to us. Thanks again James

5/5

Trustpilot

Henry was excellent throughout the…

Henry was excellent throughout the transaction. Despite having to deal with very difficult clients, Henry was helpful, supportive, persistent and totally professional.

Mr · 22 April 2026

Agent replied · 7 June 2026

Thank you for taking the time to leave such a kind review Robert. We’re delighted to hear how Henry remained helpful, supportive and professional throughout, especially when navigating a challenging transaction, something we pride ourselves on. It’s fantastic to know you’d choose us again in the future. Thank you again James Humphries-Stone

5/5

Trustpilot

Fantastic Experience. An absolute gem.

Having dealt with Emily and The Avenue from start to finish, I was absolutely blown away by her and her passion, enthusiasm and the marketing that she prepared for us. Nothing was ever too difficult for her and she always went above and beyond for us. Even after the transaction completed, she still assists us to this day, with helping us create our dream home. I will never use anyone else and would happily have no hesitation recommending Emily to family and friends.

Nathan · 3 July 2024

Agent replied · 28 August 2024

Nathan were are delighted to hear that you are happy with the service that you received from Emily and would like to thank you for taking the time to leave a review to share your experience of working with The Avenue. Thanks again James.

5/5

Trustpilot

5 stars!

I recently sold my house with the help of Emily and the experience was fantastic. From the outset, her expertise and market knowledge stood out. She set a competitive price and used outstanding marketing strategies, including professional photos, social media content and engaging open houses.Communication was seamless, and Emily was always available to answer questions and provide updates. Her dedication and professional advice made the entire process stress-free (as stress free as selling a house can be).Thanks to her expert negotiation and attention to detail, my house sold quickly and at a great price. I highly recommend Emily for her exceptional service and genuine care for her clients. Thank you, Emily!

G&M · 3 July 2024

Agent replied · 28 August 2024

We feel honoured to have received your review and thank you for taking the time to leave a review sharing your experience of the service you received form Emily, it means a lot to us. Thanks again James

5/5

Trustpilot

Friendly, experienced and Knowledgeable

From the first point of contact through to moving day, Emma managed the whole process efficiently and was very helpful and proactive when any issues arose. Marketing was superb, Emma went the extra mile to understand what our property could offer future buyers and we had plenty of viewings. Advertising on social media gained extra interest, with lots of sneak peeks before launch to entice potential buyers. Emma is definitely the best of the best and I wouldn't hesitate to recommend her.

Helen · 17 June 2024

Agent replied · 28 August 2024

Thank you Helen for taking the time to leave a review, it means a lot to us. It is good to hear that you are happy with the service you received from Emma and we appreciate you sharing your journey experience with The Avenue Estate Agents. Thanks again James.

5/5

Trustpilot

Emma and Ella pulled out all the stops…

Emma and Ella pulled out all the stops to secure our house sale. They kept us informed every step of the way, making the whole process smooth and stress free. We couldn’t be happier with their dedication and professionalism. We would highly recommend The Avenue to anyone looking to sell their property.

Lisa · 14 August 2026

Agent replied · 25 September 2026

Lisa, thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear that Emma and Ella pulled out all the stops and kept you informed every step of the way. Making your sale smooth and stress-free is exactly what we aim for. Thanks again James Humphries-Stone

5/5

Trustpilot

Emma & Helen were exceptionally…

Emma & Helen were exceptionally professional, friendly & informative throughout our whole experience. We were very nervous about selling our property as we had been in it for 38 years & were relocating to the South West. Emma sat down & explained the whole process. They were both available to answer or deal with any questions or problems we faced. I have no hesitation in recommending The Avenue to deal with the sale of your property.

Lucy · 10 August 2024

Agent replied · 28 August 2024

Thank you for taking the time to leave a review Lucy, it means a lot to us. It is great to hear that you are happy with the service which Emma and Helen provided to you. Thanks again James

5/5

Trustpilot

Amazing service every step of the way!

Being the first time we had sold a house, we wanted to be sure that we worked with estate agents that we could trust and that would help guide us through the sometimes complicated process of selling. From the moment that we started talking with the Avenue and from looking at the quality of listings we knew that they were the estate agents for us.From beginning to end the service was amazing and the whole team constantly went above and beyond in the process of selling. The effort that James and the team put into the listings is a step above everyone else, with amazing photos, guided walkthroughs and bespoke videos - We were blown away by how professional the content was and how good they’d made our house look! Once the listing was live Hayley would give us regular updates on how our property was performing in terms of interest and enquires. All updates were shared in a WhatsApp group and the team were always so prompt whenever we asked a question. Ella ran most of our viewings and was amazing, she’d give us regular updates on how the viewings had gone and any feedback that came through.We can’t speak highly enough of the whole team that we dealt with at the Avenue and would 100% recommend them to anyone looking to sell their property. We will certainly be using them again should we come to sell our next property.

Luke · 30 May 2024

Agent replied · 28 August 2024

Luke we truly feel honoured that you have shared your experience and journey with The Avenue and that you are happy with the service you have received. We would like to thank you for taking the time to leave this review, it means a lot to us. Thanks again James.

5/5

Trustpilot

The Best Around!!!!

I'd like to say a massive thank you to Emma and Helen from the Avenue for taking care of the sale of my mom's house. They were not only professional, but efficient and innovative from beginning to end. I had 4 estate agents in to value her house and The Avenue were head and shoulders above the "usual suspects" as in the time and effort that goes into a valuation let alone when they start advertising it. They have a clientele base which they understand fully and know who is looking for what kind of property and tailor this information to offer them the house they require. The advertising is second to none for me, from the house video being posted on various media platforms and all different estate agent sites to drone footage of the property from above.I would and already have recomended these to everyone who I come into contact with who's selling a house. We'll done ladies you are a breath of fresh air, keep up the good work!!!

Ian · 30 May 2024

Agent replied · 28 August 2024

Ian thank you so much for taking the time to leave a review, it means a lot to us. We are pleased to hear that you are happy with the service you have received from Emma & Helen and would like to thank you for sharing your experience of your journey. Thanks again James

1/5

Trustpilot

Abdul Mumin is the person who has taken…

Abdul Mumin is the person who has taken my £250 deposit and did not returned. He is a scammer and stay away from them. He will even show his son to get your trust.

Gazi · 25 August 2026

5/5

Trustpilot

The perfect partner for selling your home

The Avenue were the perfect partner to us, working with us and guiding us through the process of selling our home and purchasing our next home.From the outset we appreciated the personal nature of the service offered. Communication channels were set up to enable pretty much around the clock communication for questions and updates.We absolutely loved the photography and videos created of our home, which positioned our property professionally in the market, giving us an edge over similar properties marketed in the surrounding area.The Avenue did a fantastic job of managing every viewing, selling our home, providing instant feedback to us and keeping us up to date with every prospective buyer. The work The Avenue does in the background to facilitate a smooth buying process and secure the best price for your property cannot be underestimated.An area where the Avenue added exceptional value was the communication and negotiation with the estate agent of the property we were buying. We made a significant saving from the asking price thanks to their guidance, advice and approach - which paid their fee multiple times over.We would highly recommend James, Hayley and Ella to all of our friends and family and would definitely use again in the future. A big thank you from us for making the process so simple, straightforward and stress free. Every step of the way you feel as though you are part of a team, all with a shared outcome - our definition of the perfect partner for selling your home (and buying your next one).

John · 23 May 2024

Agent replied · 28 August 2024

We feel privileged to have received this review from you John and thank you for taking the time to leave it for us. We are pleased to hear that you are happy with the service you have received. Thanks again James.

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Questions about The Avenue Covering National

How many reviews does The Avenue Covering National have?

The Avenue's Birmingham office has 409 reviews across 1 platform: 409 on Trustpilot (across the whole business).

What is The Avenue Covering National's rating?

The Avenue Covering National is rated 5.0 out of 5 across all 409 reviews.

Where is The Avenue's Birmingham office?

The Avenue Covering National, The Counting House Charlotte Street, Birmingham, B3 1PX.

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