Trusted Agent profile · Birmingham

The Avenue Covering National reviews in Birmingham

5.0

★★★★★ Excellent

409 reviews across 1 platform

The Counting House Charlotte Street, Birmingham, B3 1PX

The Avenue's office in Birmingham, at The Counting House Charlotte Street, is rated 5.0 out of 5 across 409 reviews on 1 platform.

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409

Reviews on Trustpilot

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Reviews may appear on more than one platform.

Reviews

Every review we hold for the Birmingham office, from every platform, shown as written. First names only.

5/5

Trustpilot

Thank you, Emily C-E!

Emily was a breath of fresh air to work with on the purchase of our house, constant communication - never had to ask for updates as she was in regular contact. Personable, professional and clearly loves what she does! :)

Willem · 24 April 2026

Agent replied · 7 June 2026

Willem, Thank you so much for your kind words. We’re thrilled Emily’s constant communication, professionalism, and personable approach made your home-buying journey such a positive experience. Her passion for what she does truly shines, and we’re so grateful for your trust. Thanks Again James Humphries-Stone

5/5

Trustpilot

Martin has been fantastic from start to…

Martin has been fantastic from start to finish. We’ve had experience selling with other agents and there is a stark difference between the efforts of Martin in comparison bigger high street estate agencies. Martin genuinely seems to care about the sale and achieving the best results.

Consumer · 22 February 2026

Agent replied · 28 August 2024

Thanks so much for taking the time to leave such a wonderful review! We’re delighted Martin’s communication, dedication, and personal touch stood out, especially compared to your past experiences. It means a lot that you’d recommend him and that he could support you all the way through. Thank you again James Humphries-Stone

5/5

Trustpilot

Great estate agent!

Natalie is a great sales person- very friendly and great to work with. She has been excellent throughout- proactive, clear communication, feedback and advice and always prompt in replying to messages. She did all the viewings and went out of her way to fit them in even when she was busy. She took every opportunity to source and follow up buyers and to answer queries- a very solution focused approach. The marketing was excellent and attracted a lot more viewings than other agents. Overall, 5 stars!

Carolyn · 25 January 2026

5/5

Trustpilot

Anita Adams was wonderful to deal with

Anita Adams was wonderful to deal with. She made the whole process easy and stress free. Anita was very efficient, organised meetings, calls and replies very quickly and acted promptly to and hurdles we encountered.

Katherine · 6 May 2026

Agent replied · 7 June 2026

Katherine, thank you for taking the time to leave such a lovely review. We’re delighted to hear Anita made the process feel easy and stress-free, and that her efficiency and quick communication helped navigate any hurdles along the way. Congratulations on your forever home, and thank you for your recommendation. Thanks again James Humphries-Stone

5/5

Trustpilot

A Five-Star Agent in a Five-Month Struggle

We cannot thank Emily enough for her incredible support throughout our recent move. What should have been a straightforward process became incredibly drawn-out due to some very difficult legal teams, but Emily was our absolute rock throughout.

Ash · 17 April 2026

Agent replied · 7 June 2026

Ash, thank you for taking the time to leave such a thoughtful review. We’re delighted to hear how Emily’s empathy, positivity, and proactive communication supported you through a challenging five-month process and helped keep everything on track. Your kind recommendation means a great deal. Thanks Again James Humphries-Stone

5/5

Trustpilot

Fantastic experience with Emily

We had a fantastic experience with Emily Cuthbert-Edkins throughout the whole process of selling our home. Emily provided an excellent service from start to finish! She was very professional, organised, reliable, and always quick to respond to any questions or concerns we had. Her communication was excellent from start to finish, always keeping us updated and making sure everything moved smoothly and on time. Even while my husband was in Dubai, Emily handled everything so efficiently and kept us both informed throughout the process. She truly went above and beyond, chasing solicitors and everyone involved whenever needed and making what could have been a stressful experience feel much easier. We’re so grateful for all of her hard work and support. Thank you again, Emily! You are literally the best!!

Mona · 12 May 2026

Agent replied · 7 June 2026

Mona, thank you so much for taking the time to leave such a fantastic review. We’re delighted to hear Emily made the process feel smooth and stress-free, especially while coordinating everything with your husband overseas. Her proactive communication and determination to keep things moving truly make a difference. We really appreciate your kind words and support. Thanks again James Humphries-Stone

5/5

Trustpilot

Henry was an incredible agent…

Henry was an incredible agent throughout a long & tough process. Always remained positive, went above & beyond to ensure the sale completed, offering suggestions & explanations to the buyer, putting everyone at ease.

Ross · 19 April 2026

Agent replied · 7 June 2026

Ross, thank you for taking the time to leave such a thoughtful review. We’re so pleased to hear Henry’s positivity, care, and willingness to go above and beyond helped guide you through a long and challenging process while keeping everyone reassured. Your recommendation means a great deal. Thanks Again James Humphries-Stone

5/5

Trustpilot

Modern Estate agent who meet customer needs

From the start they offer a modern selling experience with in-depth knowledge of pricing current market. the use of video drones and social media really helped to produce a quality video and pictures. as well as honest advice on little things to improve to sell the house. really worked we sold our house after a month having been on the market with previous agent for over 6 months with no viewings . the whole team worked hard and setup WhatsApp chat where we could communicate and get quick responses. would highly recommend them.

Tim · 28 April 2026

Agent replied · 7 June 2026

Tim, Thank you for such a fantastic review. We’re delighted our modern approach, from drone videography and social media marketing to honest advice and quick WhatsApp communication, helped achieve in one month what had previously taken six. Your recommendation means so much. Thanks Again James Humphries-Stone

5/5

Trustpilot

The Avenue Estate Agents

Working with Lianne at The Avenue Estate Agents was a great experience. She was professional, friendly, and paid attention to every detail.

Wesley · 8 July 2026

Agent replied · 25 September 2026

Thank you so much for your wonderful review! We’re delighted to hear that Lianne made the whole process smooth, simple and stress-free. Her professionalism, attention to detail and friendly approach are exactly what we pride ourselves on at The Avenue, so it’s fantastic to know this came across throughout your experience. We’ll be sure to pass your lovely feedback on to Lianne. Thank you again for your recommendation!

5/5

Trustpilot

Invaluable to us during our purchase

My partner and I had Henry as our estate agent on the sellers side, even though our solicitors made a bit of a mess of the purchase process, Henry made everything easy, clear, and understandable whenever we needed information or clarification.Henry's replies were swift and when we had issues, he would chase up solicitors on both sides to find out what stage we were at, and what needed to be done to move it forward.Henry has been invaluable to us during our purchase. I couldn't recommend him enough.

Cody · 11 December 2024

Agent replied · 24 December 2024

Cody thank you so much for taking the time to leave a review, it means a lot to us. We feel humbled to have received this review and are pleased to hear that you are happy with the service you received from Henry. Thanks again James

5/5

Trustpilot

I recently had the pleasure of working…

I recently had the pleasure of working with Jack and Laura from 'The Avenue Estate Agents' while purchasing my new home #Trustworthy and I can't recommend them highly enough! From the very beginning, they provided exceptional service and made the entire journey smooth and enjoyable.Their constant communication kept me informed and reassured at every step of the process, which made a potentially stressful experience so much easier, especially with all their recommendations for good surveyor, solicitors (ConveyUs) and more. Jack and Laura were always available to answer my questions and offered valuable insights that guided me in making the right decisions.If you're looking to buy a house in Sutton Coldfield, I highly recommend reaching out to them.Thank you, Jack and Laura, for your dedication and professionalism!

Kunal · 10 December 2024

Agent replied · 24 December 2024

Kunal thank you for taking the time to leave a review, it means a lot to us. We feel humbled to have received this and are pleased to hear that you are happy with the service you received from Jack and Laura. Thanks again James.

5/5

Trustpilot

Impeccable service throughout.

Not sure where to start. From start to finish we received the most exceptional service from Henry and his team. Our house was on the market for 7 months with two big high street estate agents and we only had 2 viewings in that time. When we chose Henry from the moment the ball started rolling within 6 weeks we had viewings and offer to which one was accepted, and this is all down to Henry and his team. From the marketing skills, the photography, and the incredible effort Henry put in throughout. Henry was the most wonderful support system through out and nothing was ever too much. The market is difficult at the moment with the current living crisis, but Henry made it that little bit easier and we will forever be grateful. Incredible service 10/10 and I would recommend anyone else for the job!

Amy · 10 December 2024

Agent replied · 24 December 2024

We are so pleased to hear that you are happy with the service which Henry provided you with Amy and would also like to thank you for taking the time to leave us a review, it means a lot to us. Thanks again James

5/5

Trustpilot

Martin was great

Martin was great. Very communicative and approachable with any questions.

Lewis · 18 September 2026

Agent replied · 25 September 2026

Lewis, thank you so much for taking the time to leave such a wonderful review. It’s fantastic to hear that Martin was so communicative and approachable throughout your experience with us. We’re delighted he was always on hand to answer your questions and make the process as smooth as possible. Thank you again James Humphries-Stone

5/5

Trustpilot

Best Estate Agent Ever!

Moving house is never a stress free situation, but we’re beyond grateful to have had Ben help us throughout the process! From the day he first spoke to us about getting our old home onto the market, to the day we finally moved into our new home, he was an absolute god send. He was in constant communication with us throughout the process, he understood our needs as a family and as two professionals working full time and he went over and above to ensure the process went as smoothly as possible (even when we faced a few challenges right at the end). He somehow even managed to get us the perfect house (one we initially believed was never possible) because he really is THAT good! We’d recommend him any day, to anyone who is looking to sell their home, because we couldn’t imagine having gone through this process without him! (Shout out to Byron the photographer too, who took some incredible pictures of our old home!). Thank you again Ben, we appreciate all your support, more than you will ever know! Love Mel, Paul & Amaia xx

Melita · 3 December 2024

Agent replied · 24 December 2024

Melita thank you so much for taking the time to leave a review for us, it means a lot. We feel honoured to have received your comments in relation to the service which Ben at The Avenue provided you with. Thanks again James.

5/5

Trustpilot

An agent that exceeds expectations

I have been on the look out for an agent for a while that matched our expectations when selling our properties. I can say working with Emily over the last 12 months has been a breath of fresh air when we had come to the conclusion that nobody would meet let alone exceed our expectations. Emily is hard working, tenacious with a entrepreneurial mindset which sets her ahead of any other high street agents we have worked with in the past.Going the extra mile throughout the process with sales and marketing means we are able to achieve asking price for our properties. I wouldn’t hesitate to recommend Emily and The Avenue for anyone looking to sell their property.

Adam · 3 December 2024

Agent replied · 24 December 2024

Adam we are pleased to hear that you are happy with the service you received from Emily at The Avenue and would also like to thank you for taking the time to leave us a review, it means a lot. Thanks again James.

5/5

Trustpilot

Highly recommend!!

Thank you for all your hard work in helping us find our new home! Your professionalism and attention to detail made the entire process smooth and stress-free. We couldn't have done it without your support and guidance. We're really excited to start this new adventure, and we appreciate everything you've done for us! It took 3 months from offer being accepted to exchanging contracts (despite it being in a chain). You were always at hand to chase our solicitors and worked over your working hours to ensure we were able to move on time as swiftly as possible. Can’t wait to (hopefully) collect the keys on Saturday 🙈. Thank you so much Ben x

Mehrun · 29 November 2024

Agent replied · 24 December 2024

We are pleased to hear that you are happy with the service you received from Ben at The Avenue. Mehrun thank you for taking the time to leave a review, it mean a lot to us. Thanks again James.

5/5

Trustpilot

Thank You The Avenue! Thank You Emily!

We honestly couldn’t have asked for a better experience with The Avenue Estate Agency, and especially Emily Cuthbert-Edkins.

Tehseen · 23 July 2026

Agent replied · 25 September 2026

Tahseen, thank you so much for taking the time to leave such a fantastic review. We're delighted to hear that Emily's communication, dedication and honest advice helped make what can be a daunting process feel so much more reassuring and stress-free. Your recommendation means a great deal to us. Wishing you every happiness in your new home! Thanks Again James Humphries-Stone

5/5

Trustpilot

Ben, going the extra mile above other agents!!

Ben made every effort throughout the whole selling and buying experience. Communication was fantastic, definitely offered a more rounded offering than your high street agent. Even on moving day, Ben took time to visit and even helped with a few Ikea items plus snacks to keep us all going. You might say ‘Going the extra mile’. I can highly recommend Ben and have passed on Bens details to those we know are on or coming to market.

Leigh · 16 December 2024

Agent replied · 24 December 2024

Leigh we are pleased to hear that you are happy with the service you received from Ben at The Avenue and would also like to thank you for taking the time to leave us a review, it means a lot to us. Thanks again James.

5/5

Trustpilot

Exceptional professionalism from a brilliant estate agency

After a fruitless couple of months with a couple of local volume estate agents and having read so many sparkling reviews of The Avenue we took the plunge and engaged Emma, James and Helen to market our house. What a difference. Nothing left to chance, the house properly assessed, every room staged to enhance it's appeal. Superb professional photography with drone footage of the garden. Marketing was done on a drip feed basis to maximise interest. Within 10 days we had an offer and were in a position to move ourselves. Then throughout the whole process Emma and Helen were on hand to keep us calm and ensure all parties were happy. Look - The Avenue aren't the cheapest out there but from our experience we'd say they were the best we've ever used and worth every penny.

David · 30 October 2024

Agent replied · 24 December 2024

David we are so pleased to hear that you are happy with the service you received from Emma & Helen at The Avenue and would like to thank you for taking the time to leave a review, it means a lot to us. Thanks again James

5/5

Trustpilot

Abosultely would recommend

Anita was fantastic with our house sale from the start. She understood exactly what was needed, both to sell the property according to the market needs, demands and expectations at the time, and with absolute respect and understanding of what I wanted and needed. She considered my circumstances and situation at every turn, and met our needs with great care and attention.I would highly recommend this estate agent, and especially Anita, to deal with your sale or purchase. With great tenacity, attention to detail and a personal touch, house selling and buying doesn’t need to be stressful!Thank you to a great team.

Sabrina · 29 October 2024

Agent replied · 24 December 2024

Sabrina thank you so much for taking the time to leave us a review, it means a lot to us. We are please to hear that you are happy with the service you received from Anita. Thanks again James.

5/5

Trustpilot

Anita is proffesional and friendly

We met Anita when she was holding an open day at a local property. From the outset her passion and knowledge was something we had never experienced! We have purchased our new home with her guidance and also we have asked her to market and sell our current home. We have bought and sold a lot of properties over the years and Anita is by far the most friendly hard working agent we have come across. She gives great advice and is honest in her suggestions on how to ensure our house is attractive and welcoming for prospective buyers. Rosie and Bradd

Rosie · 27 October 2024

Agent replied · 24 December 2024

Rosie thank you for sharing your service experience you received from Anita and for taking the time to leave a review for us, it means a lot. Thanks again. James

5/5

Trustpilot

Anita at The Avenue Estate Agents was…

Anita at The Avenue Estate Agents was fantastic! We couldn’t be happier with the service we received. From start to finish, Anita was professional, approachable, and genuinely attentive to our needs. She kept us updated throughout the process, explained everything clearly, and made what could have been a stressful experience feel smooth and straightforward.

Ed · 8 September 2025

Agent replied · 26 September 2025

Ed, thank you so much for your wonderful review! I’m thrilled to hear that you found the service you received from Anita, professional, approachable, and genuinely attentive, and that the clear communication helped make what could have been stressful process to feel smooth and straightforward. Your kind words mean a lot. Thanks Again James Humphries-Stone

5/5

Trustpilot

If only we had found Martin sooner!

We appointed Martin to sell our property in April 2024 after traditional high street estate agents had let us down.Martin was a breath of fresh air - down to earth, friendly, and honest.We went from no viewings in months to multiple viewings week in week out. This was no doubt thanks to the excellent methods he uses to market properties - using a professional photographer and the use of drones to really capture the landscape and showcase our property. He attended every single viewing himself - traditional estate agents either made us do the viewings, or sending someone with no knowledge of the area or property.Without a doubt I would have no hesitations in recommending Martin if you’re considering selling. Thank you for everything Martin and hope to work with you again soon!

Mr · 11 October 2024

Agent replied · 22 October 2024

Mr Reid that you for sharing your service experience your received from Martin at The Avenue. It is good to hear that you are happy with the service you received from Martin and we would also like to thank you for taking the time to leave us a review. Thanks again James.

5/5

Trustpilot

Emma was absolutely brilliant

Emma was absolutely brilliant. She answered questions out of hours and kept us sane! Thank you.

Pamela · 16 July 2026

Agent replied · 25 September 2026

Thank you so much for your lovely review. We are delighted to hear that Emma was there to support you throughout the process and helped keep everything feeling manageable. Her dedication and willingness to go the extra mile are exactly what make her such a valued part of The Avenue. We will be sure to pass on your kind words!

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Questions about The Avenue Covering National

How many reviews does The Avenue Covering National have?

The Avenue's Birmingham office has 409 reviews across 1 platform: 409 on Trustpilot (across the whole business).

What is The Avenue Covering National's rating?

The Avenue Covering National is rated 5.0 out of 5 across all 409 reviews.

Where is The Avenue's Birmingham office?

The Avenue Covering National, The Counting House Charlotte Street, Birmingham, B3 1PX.

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