Trusted Agent profile · Birmingham

The Avenue Covering National reviews in Birmingham

5.0

★★★★★ Excellent

425 reviews across 1 platform

The Counting House Charlotte Street, Birmingham, B3 1PX

The Avenue's office in Birmingham, at The Counting House Charlotte Street, is rated 5.0 out of 5 across 425 reviews on 1 platform.

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Reviews

Every review we hold for the Birmingham office, from every platform, shown as written. First names only.

5/5

Trustpilot

Fantastic team!

The team at The Avenue are fantastic! Everyone has been so helpful, friendly & so easy to communicate with. They've kept us updated throughout & really feel like they go above & beyond with helping to sell our house. Would absolutely recommend! Special thanks to Jack, Laura & Holly 😊

Anna · 3 August 2023

Agent replied · 29 October 2023

Thank you so much for taking the time to leave us a review Anna, it means a lot. We are pleased to hear that you are happy with the service you received from us. Thanks again James.

5/5

Trustpilot

The Avenue Estate Agents were…

The Avenue Estate Agents were consummate professionals. Communication was faultless, the staff were friendly and knowledgeable. The house sold on the first day it went live wholly owing to Martin and his team. I would'nt hesitate to recommend them

Jan · 11 April 2024

Agent replied · 28 August 2024

Thank you for taking the time to leave us a review Jan, it means so much to us. We are pleased to hear that you are happy with the service you have received from Martin - Thanks again James

5/5

Trustpilot

Henry was great to work with during our…

Henry was great to work with during our first home purchase, he was very supportive and kept us up to date regularly. Highly recommended

Chloe · 12 December 2024

Agent replied · 24 December 2024

Chloe we are pleased to hear that you are happy with the service you received from Henry and would like to thank you for taking the time to leave a review, it means a lot to us. Thanks again James

5/5

Trustpilot

I recommend The Avenue Estate Agent

I recommend The Avenue Estate Agent, Emma and Helen was both brilliant with the sale of my property and securing my next home. Maintaining regular contact and updating me throughout. I highly recommend them to anyone looking to move home!

Rachel · 12 March 2024

Agent replied · 28 August 2024

Rachel thank you so much for taking the time to leave a review, it means a lot to us. We are pleased to hear that you are happy with the service provided by Emma & Helen. Thanks again James.

5/5

Trustpilot

Fantastic service

We honestly can’t recommend your services enough. As buyers, we know that experiences with estate agents can sometimes be negative, but that has certainly not been the case with Bailee and Alice. From start to finish, you have both been amazing, and we couldn’t have asked for more.

Paige · 24 September 2025

Agent replied · 26 September 2025

Thank you so much for leaving such a fantastic review Paige. I’m thrilled that Bailee and Alice were able to make your experience smooth and stress-free, and that you felt updated every step of the way. Your kind words mean a lot. Thanks Again James Humphries-Stone

5/5

Trustpilot

Excellent professional service

Martin was very informative and extremely helpful he advised us on different areas where we were considering, once we had found a property he negotiated the price with the sellers, Martin was professional, and went over and above to help us thank you

Liz · 2 January 2024

Agent replied · 28 August 2024

Thank you for taking the time to leave us a review Liz, it means a lot to us. It is good to hear that you are happy with the service which you received from Martin. Thanks again James.

5/5

Trustpilot

The most professional agent I have ever…

The most professional agent I have ever used. Anita never gives up. The market was very difficult but she steered it through in the end.

G · 13 April 2026

Agent replied · 7 June 2026

Thank you for taking the time to share such fantastic feedback. We’re delighted to hear Anita’s professionalism and determination stood out, especially in a challenging market. Her commitment to seeing things through is something we’re very proud of, and your kind words mean a great deal to us. Thank you again James Humphries-Stone

5/5

Trustpilot

Very professional and efficient

Bailee was very professional, friendly and always on the other end of the phone ready to help with any aspect of the process. Both Bailee and Alice were very efficient and kept things moving smoothly and quickly.

Mark · 25 July 2025

5/5

Trustpilot

The staff at the Avenue were helpful

The staff at the Avenue were helpful, proactive and kept us informed throughout the process. Their approach to marketing assisted in finding buyers quickly and maintaining progress on our sale.

JH · 20 February 2026

Agent replied · 25 February 2026

Thank you so much for taking the time to leave such a wonderful review! We’re delighted our helpful, proactive team kept you informed and that our marketing approach helped find buyers quickly and keep your sale moving. Your feedback truly means a lot. Thank you again James Humphries-Stone

5/5

Trustpilot

First-class professional service

We have been really impressed with the professional service provided by ‘The Avenue’. Both Hayley and Ella went beyond the call of duty to assist and provide regular updates in a friendly manner throughout the process, which we really appreciated. First class!

Charlotte · 18 December 2023

Agent replied · 31 December 2023

Thank you Charlotte for taking the time to leave us a review, it really does mean a lot to us. It is good to hear that you are happy with the services provided to you by Hayley & Ella. Thanks again James.

5/5

Trustpilot

Cannot recommend Emily enough!

We sold our first home through Emily at the Avenue. We used Emily to sell our first home this year as we were due a baby and wanted to find our forever family home. Emily came highly recommended so I knew I wanted her advice. Emily knew so much about the area and similar properties she had sold surrounding. We felt so comfortable and at ease she was happy to answer any questions we had and just took the stress away from us. She was never pushy like some other agents we had out. It was like talking to a friend! We soon then went on the market with Emily, she sold our home for asking… less than 14 days after marketing. She kept us updated throughout the viewing process all the way to exchange. We really couldn’t have done it without Emily I cannot recommend her enough.

Ellie · 3 July 2024

Agent replied · 28 August 2024

Thank you so much Ellie for taking the time to leave a review for us, it means a lot. We feel honoured with you comments on the service you received from Emily and would like to thank you for sharing this. Thanks again James.

5/5

Trustpilot

ABSOLUTELY FAULTLESS SERVICE

The Avenue isn’t the cheapest estate agent on the high street…. BUT, then again we got £25K more for our property than the highest price estimated by their competitors….

Neil · 24 February 2026

Agent replied · 25 February 2026

Neil & Bev, thank you so much for taking the time to leave such an amazing review! We’re thrilled our team delivered faultless service, exceptional marketing and helped you achieve an outstanding result, and we’ll pass your kind words on to Emma and Ella. Wishing you all the best in your new home. Thanks again James Humphries-Stone

5/5

Trustpilot

Emma and Helen are a fabulous team

Emma and Helen are a fabulous team. Initially they helped get the property ready to market. Made lots of recommendations about presentation. They created great video footage really showcasing our home along with all the great pictures.Their communication was outstanding. Very detailed, clear and relevant. Sharing market trends and statistics.The viewings were all credible and credit worthy saving any time with time wasting.We couldn't have asked for a more professional organisation that kept our property out there and relevant all the time.I would highly recommend The Avenue led by Emma Nugent to anyone looking to sell their property. Not just advertise but actually sell, there is a big difference here!Thanks ladies for a first class service!

Judith · 22 May 2024

Agent replied · 28 August 2024

Judith we are honoured to receive this review from you and would like to thank you for taking the time to leave this for us and share your experience of the service you have received. Thanks again James

5/5

Trustpilot

Incredible service with helpful staff

The Avenue helped sell my home with ease. From start to finish, Jack and his team were friendly and professional. The thought and attention to detail with the marketing ensured my property listing stood out from other listings. I cannot recommend them enough. I will be using them again for sure

Jack · 2 February 2023

Agent replied · 29 October 2023

That’s great feedback, Jack, and thank you for taking the time to share it.

5/5

Trustpilot

Perfect House Move

A huge, huge thanks to Martin Kent at The Avenue Estate Agents for helping us to sell our home and support with our buy too. Martin was so helpful from the start, throughout the process and right through to completion. It was the first time we have sold a house and being part of a chain, Martin was supportive and answered all our questions we had and went above and beyond. We highly recommend Martin and The Avenue Estate Agents if you’re looking to sell your home, if we were to move again in the future we’ll 100% use Martin again. Thank you so much. Nathan & Alice.

Nathan · 28 April 2023

5/5

Trustpilot

Martin Kent is the professional you need

I have used Martin Kent 3 times now to sell my home and every time he has provided an honest professional service unlike anything you would get from the high street. After an evaluation Martin will advise the best way to market your property and where to price it. We have had excellent photos that really show off the best of your home along with a video and floor plan, Martin did all the viewings along with feedback and follow up calls. I can’t recommend Martin Kent enough if you want a professional, reliable, honest person dealing with your house move then Martin is your guy!!

Stuart · 27 April 2023

5/5

Trustpilot

The best agents I have ever dealt with!

I cannot praise the Avenue Estate agents enough!! Thanks to Chris and his team for all the help through the process of our house sale. Totally professional at every step and personal guidance at hand 24/7I cannot recommend this company enough!

Lisa · 31 October 2023

Agent replied · 31 December 2023

Lisa thank you so much for taking the time to leave us a review, it really does mean a lot to us. It is good to hear that you are happy with the service which Chris and Holly provided to you. Thanks again James

5/5

Trustpilot

My experience with The Avenue has been…

My experience with The Avenue has been 5* service from beginning to end. Laura and Jack were so professional, efficient and helped me every step of the way. Would absolutely recommend them to anyone & of course, use the business again if ever needed

Dave · 2 August 2023

Agent replied · 29 October 2023

Dave thank you so much for taking the time to leave us a review. It is good to hear that you are happy with the service you received from Laura & Jack. Thanks again James

5/5

Trustpilot

Not what we expected!!

Not what we expected! (in a good way) Lee was refreshingly honest and to the point! He gave us a plan and a target (Of being sold in 30 days) Which we quite frankly did not really believe, as we had already heard this from the other 2 estate agents that tried to sell us before! Well, fast forward 18 days, we are now sold, and also have had an offer accepted on our dream home! What can I say! 10/10 Mr Lee Holman! we will never forget the help you gave us! Den & Claire.

Denis · 28 March 2023

5/5

Trustpilot

Natalie Freeman

I spoke with Natalie Freeman about selling my home. When she came to my house to discuss she had already done a lot of research about the local area and then looked at positive ways to talk to potential buyers using my own experience of living there. I like the way The Avenue use photography and drone cameras. Natalie was positive and enthusiastic throughout and will also do the viewings; it’s great to have one point of contact also during the selling process. If you are considering selling your home The Avenue is definitely worth considering.

Darren · 26 March 2023

5/5

Trustpilot

Natalie Freeman, the avenue

Natalie and I had an initial consultation in April about selling our property.I was impressed with her professionalism and local knowledge. She has the understanding that a bespoke approach is needed to get a buyer in this market and she was happy to provide suggestions and advice on how to make the property more marketable in the meantime.We are in the process of making decisions moving forward, but I feel really confident that if we decide to do so, Natalie will put in all the work needed to help us sell. Her honesty and depth of knowledge was refreshing and I wouldn’t hesitate to recommend anyone to reach out to her if they are thinking of selling their property.

Jenifer · 11 April 2024

Agent replied · 28 August 2024

Jenifer we really appreciate you taking the time to leave a review for us and sharing your experience of the service you received from Natalie, it means a lot to us. Thanks again James

5/5

Trustpilot

Martin kent - just the man for the job!

Martin Kent coming into our lives at a time when we were giving up on selling our property, listed it elsewhere before hand and having no joy was a breath of fresh air. From the very first time upon meeting him we felt instantly reasured he was the right man for the job. He did not disapoint! He was so professional, friendly and super helpful at all times , even past working hours if we had worry or question to ask on the progress of the sale. His marketing was superb, with his own photographer who was also a lovely talented man just blew us away. A very customised, and pleasant journey from start to finish ,we knew we had made the right choice choosing Martin kent as our estate agent. We wouldn't bother going elsewhere in the future when we next decide to venture into moving again . He will remain forever in our contacts , not only for when we need his help again , but to pass on to friends , family or anyone wanting to sell their property.Huge thanks to a lovely gentleman and anyone connected to his establishment

Lindsey · 11 April 2024

Agent replied · 28 August 2024

We feel honoured to have received such a review from you Lindsey, it means a lot to us that you have taken the time to leave this for us and that Martin provided you with a service that you are happy with. Thanks again James.

5/5

Trustpilot

Really helpful & friendly

Emily has been an absolute pleasure to deal with. Always responds promptly to queries. Really friendly and approachable which has made our house search less stressful 😊

Yasmin · 9 July 2024

Agent replied · 28 August 2024

Yasmin we are happy that you are satisfied with the service you received from Emily and would like to thank you for taking the time to leave a review for us, it means a lot. Thanks again. James

5/5

Trustpilot

Really helpful & friendly

Emily has been an absolute pleasure to deal with. Always responds promptly to queries. Really friendly and approachable which has made our house search less stressful 😊

Suny · 9 July 2024

Agent replied · 22 October 2024

Yasmin we are happy that you are satisfied with the service you received from Emily and would like to thank you for taking the time to leave a review for us, it means a lot. Thanks again. James

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