Shipways Harborne reviews in Birmingham

★★★★★ 5/5

Google

I recently went to view a property with Shipways in Harborne as I fell in love with it after seeing their advertisement. Hannah was amazing at the viewing, she was so helpful and attentive, and answered all our questions! Unfortunately the property wasn’t for us however we are excited to work with Hannah and the rest of the team at Shipways in hope to find our dream home.

Leah · 23 October 2023

★★★★★ 1/5

Google

Unfortunately it has come to this. This agents just simply do not care. We put our trust into this and end up homeless. We were giving calls about property for couple of months just to always end up unsuccessful. You call, give number and you are promised to get a call back. When do you get response from them? Well, when you call them because there is no way they will ever give you call. Throughout this journey of almost 10 weeks, we received one returned call when we wanted to include landlord into the conversation or a manager. If they tell you that the property is going to be ready by one time, give it another month. When we first called about another property at the end of august, we were told there is another one coming around 10 of September. So we waited. Then it went from 10 to middle of September, end of September, beginning of October, middle of October and at the end of October we were finally able to even view the property. Before even scheduling the viewing we were told that this is not the property we were seeking. Before that happened, we fillet out affordability sheets with the address. I forgot to mention, the property was supposed to get on the listing pages and we were supposed to get informed. Of course, no one let us know because simply they do not care. We were told because we have been calling for a long time we are at the top of the list. Charlotte told us this during our viewing of the apartment. After viewing the property we filled out the papers, where they told us we could possibly move in on 30.10. After that the email stated that we will get a response in 2 days. This viewing happened on Tuesday, so we were supposed to get response by Thursday morning. Today is Saturday and just got a response that we did not get the property. Overall, if you want to save your time and nerves, reconsider state agency. Very unprofessional, full of promises and just doing nothing if you are not doing anything. We will be filling a law complaint and if someone has similar experience with proofs, please e-mail me and we can stop this clownery.NegativeProfessionalism

Retro · 23 October 2022

★★★★★ 5/5

Google

Ismaeel and Leah have been amazing helping me find tenants for my property. Would definitely recommend to all landlords who are looking to let their properties quickly.

Sk_chxch · 9 December 2025

★★★★★ 5/5

Google

truly appreciated Lauren’s support throughout my search. Super professional, patient, and always quick to answer my questions. I never felt pressured, and she consistently provided honest insights that helped me understand the market … More

Its · 23 September 2025

★★★★★ 5/5

Google

I want to express my sincere gratitude to Shay Zaid, Mortgage Services Consultant. Her professionalism and kindness have made a significant impact on my experience. Shay's informative working style, coupled with her strong interpersonal communication skills, has guided me through the mortgage process with ease. Her willingness to explain complex matters and her friendly approach have truly made a difference. I thoroughly enjoyed being her client and would highly recommend working with her to anyone. Thank you, Shay, for your exceptional support and guidance.

Sowzana · 23 October 2023

★★★★★ 5/5

Google

Ismaeel let several of my properties with ease and efficiency and guided me throughout the whole process. Definitely recommend for any landlords looking to let their property.

Zahra · 3 November 2025

★★★★★ 1/5

Trustpilot

Warning fo not use Shipways

The service I received from shopways was diabolical from getting tenants to evict of tenants. They didn’t make regular visits to the tenants and they didn’t act when tenants repeatedly broke the contract when we finally evicted the tenants the house was a mess, toilet blocked, razor blades in drains walls damaged needing re plaster. brand new carpets ruined extraction fan blocked thick with grease broken kitchen units. Constant flooding of the bathroom and lack of he’s caused mould to travel down walls and paper to peel. Stools used inside the bath caused damage to the bath well beyond general wear and tear. There TDS to regain the cost of repair wasn’t granted to us so all in all we lost all our savings on constant repairs due to negligence on the tenant part and we’ve now had to sell the house shitways are definitely not the people you want to use to rent your house.

Rachel · 11 March 2025

★★★★★ 5/5

Google

Charlotte and Elton made the whole process a breeze. After encountering problems with other agency companies these two were absolute diamonds, delivering professional service and were genuinely kind to me and my partner. They were also efficient when updating us and would answer any calls or emails in a heartbeat. I would 100% recommend these two and Shipways Harbourne to anyone. Thank you so much for everything you guys have done and keep up the good work ! P.S. Stay away from Midlands Residents in Digbeth !PositiveResponsiveness, Quality, Professionalism

MIKAEEL · 11 November 2021

★★★★★ 1/5

Google

Not really sure where to begin. I rented a property with Shipways and right from the beginning it was a trauma. They had advertised illegally - stating that the property had electric heating throughout. Discovered after moving in that there was no heating at all. Literally nothing. I had to threaten the team with legal action before they even considered helping me. Similarly, the washing machine was broken and I waited almost two months with no response - they never answer or return calls (even when they explicitly promise to) - so I rang the employee responsible for my flat and told her I'd come in and sit on her desk until she fixed it. What do you know? Within 5 minutes she'd organised having it replaced. It's laziness and contempt for tenants. I lost count of the number of times I rang to office only to be told that Lauren was 'out at the moment but can ring you back later', but never received a call. It reached a point where I could hear the audible disappointment in the voice of the woman answering the phone every time I rang: "Did they still not call you back, Ben?" Unbelievably, the place hadn't even been cleaned and was full of old, broken furniture and rubbish. The floor was literally sticky. I had to do hours of cleaning myself and they wouldn't pay me back for this, despite the fact that it should have been clean and cleared before I moved in. Throughout all of this, despite clearly illegal practice on their part, I was ignored and belittled. They even tried to gaslight me about what I had or hadn't said - "We have no record of that, Ben. You didn't inform us". Luckily, I kept every email I exchanged with them and was able to call them out on this every time. They eventually issued an apology and gave me some compensation. However, the poor service never stopped. Due to the illegal advertisement, I changed my tenancy date to a later date. They sent an addendum to the tenancy agreement for me to sign, I signed and returned it in July 2020. Every month after that, I received a 'late rent' email. Every month, I responded explaining the situation and attaching the addendum again. In May 2021, I decided to send them 16 copies of the addendum to see if they would respond. They did. Nobody had processed it at all, and it wasn't even valid. This was 10 months later. My record stated I was always late with rent - any reference when I moved would have reflected this unless I'd rung and fought them over it. Now, worst of all, my landlord has switched to a differed letting agent, but I am still getting 'late rent' emails from them. They won't leave me alone even now that they have nothing to do with my flat. It's genuinely maddening. I cannot understand it. I've never known any organisation of any kind to be so consistently useless and contemptuous of the people they should be helping. It won't make much difference to them but, for the sake of my own mental health, I've resolved never to involve myself in any Shipways property ever again if I can help it.NegativeResponsiveness, Quality, Professionalism

Ben · 23 October 2021

★★★★★ 5/5

Google

I saw the flat and contacted shipways on a Saturday, viewed the place on Tuesday, and moved in by Friday. They understood that i was short on time and they delivered in a timley manner. They were trustworthy abd professional in handling my details. The ad they placed was the same as the product they delivered. Paperwork for my deposit was processed and sent without me prompting it. Great team especially Elton and Charlotte who have professionally facilitated all of that. Would definitley rent with shipways again.PositiveResponsiveness, Quality, Professionalism

Ahmed · 23 October 2021

★★★★★ 5/5

Google

Charlotte and Elton made the whole process a breeze. After encountering problems with other agency companies these two were absolute diamonds, delivering professional service and were genuinely kind to me and my partner. They were also efficient when updating us and would answer any calls or emails in a heartbeat. I would 100% recommend these two and Shipways Harbourne to anyone. Thank you so much for everything you guys have done and keep up the good work ! P.S. Stay away from Midlands Residents in Digbeth !PositiveResponsiveness, Quality, Professionalism

Nathanael · 23 October 2021

★★★★★ 5/5

Google

Would definitely recommend Elton and Charlotte on the Lettings team. Our city centre apartment had been vacant for 9 months whilst advertised with another agent. Just within a few weeks of instructing Shipways they had secured a new tenant even during the lockdown. They were very helpful and collected the keys in person to assist us. Elton was very patient and supportive with helping to complete the online forms. They even arranged all the necessary landlord certificates which took away all the stress at a difficult time. For peace of mind and reassurance, the Shipways team are a good choice. Thank you Elton and Charlotte. Great job! Raj Bharya

Rajwinder · 23 October 2021

★★★★★ 5/5

Google

I can honestly say the service and advice provided by Elton and Charlotte was second to none. Elton is confident, knowledgeable and always ready to help. Charlotte is friendly ,efficient and easy to talk to. They complement each other and in my opinion and my experience they are the A team. They do themselves and Shipways proud. I’m most impressed with their dedication and personal service working tirelessly every day to get the result for their clients. Many thanks to both and good luck with your future careers as I am sure you will both be Highly successful! Elton you are absolutely amazing!! SatnamPositiveResponsiveness, Professionalism

Satnam · 23 October 2021

★★★★★ 5/5

Google

I can honestly say no more than the service and advice provided by Elton and Charlotte in Shipways Estate Agents was second to none. Elton is confident, knowledgeable and always ready to help. Charlotte is friendly ,efficient and easy to talk to. Both of them helped me and my wife along the way of renting a new property for us. The process was smooth and they didn’t make us struggle with anything at all. If you want to deal with Shipways, I recommend that you always ask for these two to handle your situation.PositiveResponsiveness, Quality, Professionalism, Value

Ahmed · 23 October 2021

★★★★★ 5/5

Google

From the very beginning I have been so impressed with the service I received from Elton and Charlotte at Shipways. Elton was incredibly efficient and made me feel very comfortable throughout the whole process - he is a real credit to the company. Everything was really well explained and the team were very responsive and reliable with their communications - something distinctly better than with other agents I have encountered. I'd recommend this team in a heartbeat as I believe they really did their best to help me to secure the property I wanted.PositiveResponsiveness, Quality, Professionalism, Value

Dan · 23 October 2021

★★★★★ 5/5

Google

Had a difficult time finding a new house to move into, but by divine arrangement, Shipways came to the rescue. From the start to the end of the process, the journey was smooth, prompt, and efficient. Leah (my go-to person) kept me informed throughout and made sure I had a seamless experience relocating successfully. I couldn’t have asked for more. I am a very happy client. 1000 stars!

Alabi · 26 March 2024

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I worked with Shipways Estate Agent for both buying and selling properties these few years, and I'm thoroughly impressed by their exceptional service and quality management. The team is knowledgeable, responsive, and truly dedicated to their clients' best interests. Their proactive approach and expert advice made the entire process smooth and stress-free. Highly recommend Shipways for anyone looking to buy or sell property!

Qi · 25 May 2024

★★★★★ 5/5

Trustpilot

I am looking for a property at the…

I am looking for a property at the moment and Amber is the only agent that has called me back, which she does on a on a weekly basis. Amber has even arranged to canvas the areas I am looking in. Now for those of us looking to buy at the moment we all know that most agents are too busy to even return a call never mind make a point of trying to find a house for a buyer. Thank you Amber.

Jane · 29 April 2021

★★★★★ 1/5

Trustpilot

Avoid at all costs

Based on our experience of the Harborne branch in Birmingham. We are first-time buyers looking to secure a mortgage. We had a meeting with the mortgage services consultant who was lovely and seemed very well-informed - no problems there. However, over the next 3 months we found it virtually impossible to get in touch with the consultant. Emails were unanswered for weeks at a time and they were never available to speak on the phone. It took over 3 weeks to get our mortgage agreement in principle - something that should take 1-2 working days at the very most. We did not have any documents or confirmation of the AIP, just a screenshot from the consultant. We did not even know who the lender was and it took another 4 weeks to find out this information. We rung Shipways multiple times and were always promised a call back which inevitably did not occur. The level of support and information we received throughout was unacceptable, especially as first-time buyers that need a bit more help. After 3 months of this we went directly to a bank to secure our mortgage and found the kind of professional service that we should have had from the start. Within 2 days we had a mortgage application completed following a proper consultation. If you're a first-timer buyer, or any buyer for that matter, avoid Shipways at all costs.

Michael · 4 February 2021

★★★★★ 5/5

Google

Ismaeel helped me find the perfect tenant for me and guided me along the way. He made this process seem so easy and so effortless. Appreciate both him and Leah for how fast they moved a tenant in after my tenant left

Alisa · 23 March 2025

★★★★★ 5/5

Google

Attique was amazingly supportive, gave great advice and delivered a really good service. Highly recommend using them.

Mimo · 26 March 2024

★★★★★ 4/5

Google

I bought my flat with Shipways in 2003, even then they were one of the best in the market. When I decided to rent my place Shipways was my first choice. Lauren came and assessed my flat and later came by to take some photographs, my flat was on the market with in the next 24 hours. A week later I got a call from Lauren telling there was an offer for the asking price, and if I was happy to progress with the offer. I was given a move in date for the tenants, but unfortunately due to issues on my end, things had to be delayed. And thats when I experienced issues from Shipways. I would call and leave messages and no one would get back to me until the day I really got exceedingly upset 7-10 days after my initial call and not getting a response. I was then put through to Elton who did an amazing job and things moved forward again. Elton had only just started which meant he had to orient himself too. Unfortunately Lauren was off sick, covid issues meant limited staffing and they had a huge influx of work due to the closure of real estate for few months. Whilst I could sympathise with the situation I guess having to try to contact when I was at work myself and stressed about people waiting to move into the property and thinking how inconvinenced they were,(moved a few rental properties myself and home moves are always stressful) and not getting response was not helpful and hence only 4 stars. I guess if we didn't have the issues with covid etc my experience would have been different and my review may have said excellent etc. ThanksPositiveQuality, Professionalism, Value

K · 23 October 2020

★★★★★ 5/5

Google

Really friendly and helpful staff - Ismaeel has gone above and beyond to cater to our needs

RN · 9 December 2025

★★★★★ 5/5

Trustpilot

Excellent service throughout the sale…

Excellent service throughout the sale of my property by shipways team. All the staff members are very professional and helpful particularly Amber, she kept us updated throughout the sale of our house and was always there to answer our queries. I would say she is without any doubt a credit to the company. 5 stars for her and would definitely seek Amber’s services in future.

طاہر · 29 December 2022