Shipways Harborne reviews

★★★★★ 5/5

Google

Leah and Ismaeel have provided amazing work in renting out my properties since this spring. They gave me effective suggestions to choose the tenant, and kept me regularly updated throughout the whole process. Based on my experience in terms of collaborating with them for the last 7 years, I will recommend this agency to any other new landlords.

XIJING · 10 July 2025

★★★★★ 1/5

Trustpilot

Disapointed

I think I know where one of the old property Gazumpers is now. Of course

TERRY · 19 March 2026

★★★★★ 1/5

Trustpilot

Complaint against the house they sold

We as a couple got an independent house from shipways in Rugby area a small village, since it’s an independent house and in. Village you can guess the price, with my husband the only bread earner took a hefty loan for this property and paid all bills for the solicitors as well, but due to one time show visit before you purchase the house as a rule, you don’t get a chance to have more than one viewing, so you never know the problems of the house, we realised that after the purchase of the house, that in the kitchen area where they had their dishwasher placed it is all black MOLD WHICH THEY TRIED TO COVER with paint but as days passed nearly two months moving In This house the mold has began to show and it is all under the sink and spreads till the dishes cabinet, how can a buyer know about these detail, without proper viewing and inspection, we are not buying a toy nor taking a loan for few months it’s a life long investment and a full time loan, before selling the house they were suppose to treat it but they just covered it up with paint, I am asthmatic and since I’ve moved in this house in August each time I am in the kitchen my asthmatic symptom gets worse, I guess the estate agency missed out the detail, or not given a thoughtful view about the buyers, how could they sell house with mold as that part of the house never receives sun it’s in the shady region so no chance of sunshine in that part of the house, I warn and condemn this rule and act of viewing where you pay hefty amount aNd don’t get to view the house properly, in 5 minutes time you got to decide if you want the house, but when we buy clothes or other items we inspect so why not the buyers given a chance to inspect most of the properties in UK have these issues which they try to cover it up but still they never run in loss, Rugby Warwickshire, Dunchurch Village.

T · 15 October 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Leah at Shipways Letting and I must say, she was an absolute pleasure to work with. Her professionalism, attention to detail, and exceptional customer service skills made my experience with Shipways Letting a seamless and enjoyable one. From the first point of contact, Leah went above and beyond to ensure that my rental needs were met. She took the time to understand what I was looking for and provided me with several options that fit my budget and preferences. She was always available to answer any questions I had and provided me with regular updates throughout the letting process. Leah's expertise and knowledge of the letting industry was evident throughout our interactions. She provided me with valuable advice and guidance that helped me make informed decisions about the properties I was considering. Her honesty and transparency were truly refreshing, and I felt that she had my best interests at heart. The entire letting process was a breeze thanks to Leah's hard work and dedication. She was always there to offer support and advice, and her communication skills were exceptional. I never had to chase her up for anything, and she always followed up on any queries I had promptly. In summary, my experience with Shipways Letting was exceptional, and it was largely due to Leah's professionalism, expertise, and exceptional customer service skills. I would highly recommend Leah and Shipways Letting to anyone looking for a stress-free letting experience. Thank you, Leah and Shipways Letting, for all your help!

Augustine · 23 October 2023

★★★★★ 5/5

Google

I am very happy with the Shipways (Sequence) Property agent's service. Especially Ashlee (sales) from the Harborne branch. Ashlee has been very professional and patient. I jumped into buying a property when I was through an extremely busy career phase. I was not able to put enough effort into the very complex buying process. Ashlee handled the process efficiently and made me feel at ease. I would not have bought the property without her care and support. I fully recommend her.

C · 23 October 2023

★★★★★ 1/5

Google

***AVOID Cowboy Estate Agents, AVOID*** The agent Jamie came around 10 mins late (no excuse for being late!), and then told us the fees are fixed at 1%, which we find hard to believe, and was a blantant lie. Then after an instruction, didn’t bother to follow up with any communication. If you didn’t want the business, because it’s small fish compared to luxury properties you are selling in Harborne, then just say that and not mess us around. Also like to constantly harass you with unsolicited phone calls when you are not interest, so be warned if they get your phone number. Wouldn’t recommend anyone to go with these dishonest wheeler dealer salesmen.

Gaz · 23 August 2024

★★★★★ 1/5

Google

Awarded full five weeks deposit, we was advised that we would be getting back the full deposit. The team leading the zero deposit changed their minds. All the evidence has been given to prove how much had to be spent on the property from previous tenants. Inspections were not carried out effectively and damage was not picked up. This has been going on since Decemver and still waiting. Manager does not help despite them taking the money.

Phil · 23 October 2023

★★★★★ 5/5

Trustpilot

I have recently been in contact with…

I have recently been in contact with Euan from shipways Rugby. He is incredibly good at his job and I would have been in a huge struggle without his help. I am very grateful for his support!

Palm · 19 August 2026

★★★★★ 2/5

Trustpilot

Don't give Shipways your phone number

Providing Shipways with your phone number is a mistake. I have never signed up with Shipways to buy or sell a property, yet even now (two years after giving them my number) I receive a couple of phone calls every month. I know that doesn't sound a lot, but it is a nuisance. I block the numbers that call, but they always get new ones to use. They promise to remove me from their system but evidently this doesn't happen. Absolute bloody pain.

Laura · 8 August 2025

★★★★★ 5/5

Google

I'm a landlord and dealt mostly with Elton who was absolutely fantastic in helping me to get tenants in my property. Communication was quick, paperwork was sorted and the whole process was made so much easier for me as I did not have to do any chasing around for anything, thanks a lot to Elton and the team at Harborne ShipwaysPositiveResponsiveness

Shazad · 23 October 2021

★★★★★ 5/5

Trustpilot

Very efficient at what they do

Kelly visited us at home and we were so impressed with her knowledge of the market and how to launch the property at the right time to get maximum viewings. She gave us a good percentage in fees too so we signed up. We had a buyer in two weeks!!

DC · 27 April 2026

★★★★★ 1/5

Trustpilot

they took my money in august 2025 to…

they took my money in august 2025 to take me off the contract for someone else to replace me and yet still to this day i am still on this contract. without any knowledge that i am still on it until old roommate told me today. this is ridiculous. if something had happened at this property i would be liable.

Bethany · 5 February 2026

★★★★★ 5/5

Google

Just wanted to say Attique is a credit to shipways. Kept us in the loop through the whole journey and informed us anytime anything needed doing on our end off this. Made this extremely stressful time house hunting such a breeze.

Jae · 23 October 2023

★★★★★ 5/5

Google

Thank you Harborn Shipways for making our journey buying a first home easy and smooth. The service provided by the staff were exemplary, very helpful and professional throughout.A big thank you to Barry, Ashley and rest of the team at Harborn.

Mayrum · 23 October 2023

★★★★★ 1/5

Google

Victoria Bennett branch manager of shipways Harborne high street absolutely disgraceful unprofessional and rude regarding sale and rental matters. If you decide to change your mind about a sale she will be rude and send a rude email. Disgusting of a person to speak to with all the years experience you would never know that from her third class approach and communication skills. Real disgrace to the branch.

Sniper · 3 November 2024

★★★★★ 5/5

Google

Leah and Atiq were very helpful with finding me a house to rent that was in my budget. They provided all the important information needed for me to make a decision so I really appreciate their time and effort

Average · 23 October 2023

★★★★★ 5/5

Google

Thank you Shipways for your support and efficient service throughout our journey of purchasing our property. Special mention to Ashlee who went above and beyond in making sure that we get through the process 😀🏠 …

Jiji · 23 October 2023

★★★★★ 5/5

Google

I recently went to view a property with Shipways in Harborne as I fell in love with it after seeing their advertisement. Hannah was amazing at the viewing, she was so helpful and attentive, and answered all our questions! Unfortunately the property wasn’t for us however we are excited to work with Hannah and the rest of the team at Shipways in hope to find our dream home.

Leah · 23 October 2023

★★★★★ 1/5

Google

Unfortunately it has come to this. This agents just simply do not care. We put our trust into this and end up homeless. We were giving calls about property for couple of months just to always end up unsuccessful. You call, give number and you are promised to get a call back. When do you get response from them? Well, when you call them because there is no way they will ever give you call. Throughout this journey of almost 10 weeks, we received one returned call when we wanted to include landlord into the conversation or a manager. If they tell you that the property is going to be ready by one time, give it another month. When we first called about another property at the end of august, we were told there is another one coming around 10 of September. So we waited. Then it went from 10 to middle of September, end of September, beginning of October, middle of October and at the end of October we were finally able to even view the property. Before even scheduling the viewing we were told that this is not the property we were seeking. Before that happened, we fillet out affordability sheets with the address. I forgot to mention, the property was supposed to get on the listing pages and we were supposed to get informed. Of course, no one let us know because simply they do not care. We were told because we have been calling for a long time we are at the top of the list. Charlotte told us this during our viewing of the apartment. After viewing the property we filled out the papers, where they told us we could possibly move in on 30.10. After that the email stated that we will get a response in 2 days. This viewing happened on Tuesday, so we were supposed to get response by Thursday morning. Today is Saturday and just got a response that we did not get the property. Overall, if you want to save your time and nerves, reconsider state agency. Very unprofessional, full of promises and just doing nothing if you are not doing anything. We will be filling a law complaint and if someone has similar experience with proofs, please e-mail me and we can stop this clownery.NegativeProfessionalism

Retro · 23 October 2022

★★★★★ 5/5

Google

Ismaeel and Leah have been amazing helping me find tenants for my property. Would definitely recommend to all landlords who are looking to let their properties quickly.

Sk_chxch · 9 December 2025

★★★★★ 5/5

Google

truly appreciated Lauren’s support throughout my search. Super professional, patient, and always quick to answer my questions. I never felt pressured, and she consistently provided honest insights that helped me understand the market … More

Its · 23 September 2025

★★★★★ 5/5

Google

I want to express my sincere gratitude to Shay Zaid, Mortgage Services Consultant. Her professionalism and kindness have made a significant impact on my experience. Shay's informative working style, coupled with her strong interpersonal communication skills, has guided me through the mortgage process with ease. Her willingness to explain complex matters and her friendly approach have truly made a difference. I thoroughly enjoyed being her client and would highly recommend working with her to anyone. Thank you, Shay, for your exceptional support and guidance.

Sowzana · 23 October 2023

★★★★★ 5/5

Google

Ismaeel let several of my properties with ease and efficiency and guided me throughout the whole process. Definitely recommend for any landlords looking to let their property.

Zahra · 3 November 2025

★★★★★ 1/5

Trustpilot

Warning fo not use Shipways

The service I received from shopways was diabolical from getting tenants to evict of tenants. They didn’t make regular visits to the tenants and they didn’t act when tenants repeatedly broke the contract when we finally evicted the tenants the house was a mess, toilet blocked, razor blades in drains walls damaged needing re plaster. brand new carpets ruined extraction fan blocked thick with grease broken kitchen units. Constant flooding of the bathroom and lack of he’s caused mould to travel down walls and paper to peel. Stools used inside the bath caused damage to the bath well beyond general wear and tear. There TDS to regain the cost of repair wasn’t granted to us so all in all we lost all our savings on constant repairs due to negligence on the tenant part and we’ve now had to sell the house shitways are definitely not the people you want to use to rent your house.

Rachel · 11 March 2025