Savills New Homes Birmingham reviews

★★★★★ 5/5

Google

Joe Shorney was absolutely brilliant. We purchased our forever home and Joe made the whole process enjoyable! A very professional and helpful agent.

Rebecca · 22 June 2023

★★★★★ 5/5

Google

A seamless transition into my new flat. Anjanee was attentive and replied quickly to any and all the questions I had. All the paperwork was efficiently sent my way and the online signing forms made it easier than I had anticipated.

Jordan · 22 June 2020

★★★★★ 5/5

Google

I recently had the pleasure of viewing an apartment with Varinder. she was incredibly helpful and accommodating throughout the entire process. I truly appreciate her assistance and highly recommend her services to anyone in search of a new home. Thank you, Varinder, for your outstanding support!

Rana · 24 September 2024

★★★★★ 5/5

Google

I lived with Savills for a year ,the start wasn’t the best ,but as soon as Charlie became my point of contact in the apartment I was renting ,everything went so smooth and became the easiest and best stay ever .she actioned all complains and repairs or services needed within days .she is such a helpful and enthusiastic person who always puts the tenants first and makes sure they are satisfied ! All the best Charlie R

Nyaradzayi · 22 June 2022

★★★★★ 5/5

Google

Vijay Kapila from property management is a very humble and solution oriented guy. Thanks for the help.

Saleem · 9 September 2025

★★★★★ 5/5

Google

Charlie was brilliant throughout our time both in the property and through the check out process. Thank you!

Anna-Marie · 22 June 2023

★★★★★ 4/5

Google

Anjanee helped us find a place we could call home. Great communication, thorough follow ups. A bit of a hassle after the deal was done with emails not being answered with the agent who later dealt with us, caused confusions here and there but was taken care of well eventually.

Rejina · 22 June 2021

★★★★★ 4/5

Google

I worked with an amazing woman named Anjanee, she was attentive and replied quickly to any and all the questions I had. It took a while to move in only due to my references but she was always there helping speed up the process. Love the new apartment, really good agency to work with!

Bianca · 22 June 2020

★★★★★ 5/5

Google

Great agency and very friendly staff. They help with everything they can and never let down the expectations. Big Thank you for Charlie Rogers who was dealing with our contract. Friendly, passionate and always there to help. I would highly recommend them.

Dalia · 22 June 2022

★★★★★ 5/5

Google

Very happy to have chosen Savills to let my property out, Anjanee is very professional and always answer our queries promptly, and always keep us updated so we don't have to chase. 5 stars it is!

Alfie · 22 June 2020

★★★★★ 5/5

Google

Having recently moved in to a property managed by Savilles Birmingham and during covid -19, we cannot recommend this agent enough. Anjanee responded to our queries very quickly even on bank holidays and she made the whole experience from viewing to move in day smooth. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value

Happi · 22 June 2020

★★★★★ 5/5

Google

Charlie Rogers has truly gone above and beyond her duties, acted professionally and timely, and is always on the other end of the phone for advice. I'm really impressed by Charlie's service and would love to express my gratitude.PositiveProfessionalism

Joel · 22 June 2022

★★★★★ 1/5

Google

I have given Savills one star because zero doesn't seem to be an option. They manage the building I live in. My impression is that the building is managed for Savills's convenience despite the residents being forced to pay for this service. I have sent the building manager four emails in the three years I have lived here and he hasn't had the manners to reply to one of them. They have been about things like unsecured doors to the building, vandalism, and in addition there have been long periods where the lifts have not been operational. The concierges are variable, one man makes it very plain you are disturbing him. I asked another concierge when the next leaseholders meeting was and she told me the residents are not invited. I am amused by the suggestion they make that a complainant should contact Carole Bratt, because this is exactly what I did. There have been two responses so far, one was to tell me that I would get an answer which of course never arrived in Savills usual style, and the other was an "investigation", which considering that I was complaining they were giving excuses for not installing CCTV, merely added more different reasons why they shouldn't install it, ignored large parts of my complaint completely, and gave the unlikely explanation that the building manager did not reply to my emails because he was out of the building when they arrived. Obviously Savills only expect their staff to reply to emails if they arrive when they are there, and I can only surmise that this atrocious level of customer service is common across the entire organisation, because the head of customer services actually told me that this situation keeps happening. If you are looking for a building to be managed, don't waste your time asking Savills. That said what I would advise people to do is complain to Carole Bratt as Savills suggest. Not because this will help (at one point she actually said she wasn't obliged to speak to me because I had a complaint going through the property redress scheme - and this is the attitude of Savills's director of customer service!), and my experience is that she will get an 'investigation' done which will ignore the parts of your complaint they don't like and exonerate Savills completely. The reason you should complain is that you can then get redress from the Property Redress Scheme - it may not get you much money and they won't make Savills do anything other than give you money, but if enough people do it, Savills atrocious attitude to customers will become economically unviable. The only way to force them to do anything is to take them to the tribunal. Update December 2019 - I have finally had an email from the building manager to say they have talked to the building management company about CCTV. This is action his manager told me he would take a year before. Speedy Savills!

John · 22 June 2020

★★★★★ 5/5

Google

As first time buyers we interacted with many estate agents before coming across the Savills team, quite by chance in fact, as the agent that was hosting us at the property we eventually purchased, practically abandoned us mid way during the viewing as she had other commitments! A Savills agent that happened to be at the site with another party kindly showed us around and took time to answer our questions. From then onwards we interacted with Joe initially who was very proactive in negotiating a viable deal for us with the developer, and later on we were seamlessly passed on to Isaac who continued with the excellent service. Both Joe and Isaac have been professional, courteous, prompt in communication, and accommodating at all times. They have been a pleasure to work with and I would recommend them without any hesitation!

Sawan · 22 June 2020

★★★★★ 5/5

Google

Mia in lettings has been amazing with helping me and my first time rental journey! She’s been great with communication as well as helping with any of my questions and queries, she’s a great asset to your team!

Isabella · 24 August 2024

★★★★★ 5/5

Google

It feels reliable and trustworthy to seek with advice from the people in Savills Birmingham, especially, Anjanee who not only informs the market situation efficiently, but also takes care overseas clients patiently and attentively ☺️👍🏼 …

Laurence · 22 June 2022

★★★★★ 4/5

Google

Anjanee is an excellent agent offering impeccable and professional service - she's always attentive and responsive. Anjanee, thank you very much for your wonderful help in renting my unit! Joyce

Yu · 22 June 2020

★★★★★ 5/5

Google

I would give Savills 10 stars if I could. My husband and I are in the process of purchasing our first home. Joe and Isaac have been simply amazing, they've kept us well informed and they've made the whole process of purchasing our first home incredibly easy. They are always happy to provide support, guidance and answer our questions. They've really gone above and beyond. Could not recommend this agency enough. Feels like we really hit the jackpot having this amazing agency handle the purchase of our dream home.

Estefania · 23 June 2019

★★★★★ 5/5

Google

I had the pleasure of viewing an apartment with Varinder last week. Despite being new to the team, she was incredibly helpful and gave a thorough explanation on the process. Thank you

Abigil · 3 October 2024

★★★★★ 5/5

Google

An absolutely brilliant experience. Savills Birmingham found me a buyer within a few days of listing my property and upheld an extremely professional service throughout. Couldn't recommend more highly.PositiveResponsiveness, Quality, Professionalism, Value

Aly · 22 June 2022

★★★★★ 5/5

Google

Really great friendly service! Anjanee Was so helpful and put up with all my questions! She really helped me feel comfortable with the whole process! Definitely recommend! Anjanee Represents Savills very well. :) Thank youPositiveResponsiveness, Quality, Professionalism, Value

Megan · 22 June 2021

★★★★★ 5/5

Google

Charlie has been amazing the past few months, extremely helpful. Thank you so much!

Megan · 25 August 2022

★★★★★ 5/5

Google

Savills are a fantastic company to work with and I have a fantastic relationship with their Associate, Anjanee Kotecha. She values her tenants and clients alike and is always willing to go above and beyond for them.

Emma · 22 June 2021

★★★★★ 5/5

Google

Charlie has been amazing the past few months, extremely helpful. Thank you so much!

Megan · 22 June 2022