Trusted Agent profile · Birmingham
★★★★★
190 reviews across 1 platform
55, Colmore Row, Birmingham, B3 2AA
Savills New Homes's office in Birmingham, at 55, is rated 4.6 out of 5 across 190 reviews on 1 platform, including 190 Google reviews rated 4.6.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
4/5
GoogleVery pleased that I was able to rent out my flat so quickly. Thank you to Eve for her excellent service and efficiency.PositiveResponsiveness, Professionalism
Thank you for the great feedback Alan. Much appreciated. I’ll ask Eve to contact you to see how we can turn that 4 star review into a 5 star next time around! Thanks again
5/5
GoogleExtremely happy with the service, In particular with my property manager Harry Kwan. He has been very responsive and happy to help, made everything so much easier. Not many property managers out there like him. Thank you so much Harry.
5/5
GoogleWorked with Charlie and Anjanee. They were very helpful, accommodating and responsive throughout the entire leasing processPositiveResponsiveness, Professionalism
Thank you for the great feedback Shagun. Really pleased you were happy with our service.
1/5
GoogleThis company clearly doesn't understand that the industry in which they work represents a basic need for any person. First of all, you have to insist to have a viewing of one of their apartments because they wouldn't even bother to give you a call when you have already provided your contact details. Second of all, their referencing process is extremely long, they would ask you to have direct access to your bank account, share your national insurance number among other proofs of employment to determine that you do not qualify to rent to them. They also expect you to wait until the last day to know whether you qualify or not, for example if you say you want to move by the 1st of the month, they expect that you wait until this day to know if you have a place or not. Third of all, in my particular case, I had to pay 6 months up front and once I paid all and they confirmed they received the money, they asked for my right to rent (this was printed and provided the day I had the viewing) but they asked for it AGAIN to say that they have to verify that before they can give me the key of the apartment. How can this even make any sense? Wasn't this the first thing they have to verify before even asking for employment and landlord references? Ellie served me through this process and it was quite stressful all the way long, always responding like a robot and not having the understanding that not all jobs have the same processes. If you want some extra stress in your life, highly recommended!
5/5
GoogleAnjanee was very attentive, very professional and I felt looked after. She is excellent and I’m happy with everything !!!PositiveQuality, Professionalism, Value
Thank you for the great feedback Helen
5/5
GoogleThank you to my excellent new property manager Harry Kwan. He is professional, accessible and reliable - he communicates via email regularly keeping me updated, and for more urgent and daily matters he communicates through WhatsApp, which is very helpful and convenient as a landlord. I recommend his services for property management.
Really wonderful review Karen. Harry will be delighted with your comments.
5/5
GoogleVarinder Singh from Savills provided outstanding service throughout my rental process. She was professional, responsive, and made everything smooth and stress-free. Highly recommended.
5/5
GoogleJust want to say thank you to Sophie, she was really helpful through the whole move in process and was always only a call away. Thanks again Sophie, you were amazing through the whole process.
5/5
GoogleMitchell from savills was amazing he found us a property and assisted us from the application process all the way until move in day. His replies was fast and efficient, daily communication along the way to help the process run smoothly. We moved in within 10 days, we honestly couldn’t have done it without him. Thank you MitchellPositiveResponsiveness, Quality, Professionalism, Value
Hi Alesha. Fantastic feedback for Mitchell. Delighted you’ve enjoyed a your experience with the Birmingham Lettings team. Best of luck with your tenancy!
5/5
GoogleSavills provided consistent support, and the experience was very positive overall. …
1/5
GoogleDisappointing service from Harry from the Birmingham branch. Unfair and unjustified deductions from my deposit. Solutions offered by myself to rectify but all of a sudden poor communication/ complete silence from Harry in response to this. When it’s time to collect your money, their response times are lightening fast though!
Thank you for your review Richard. Although the content isn’t pleasant reading and the star rating is a low one we do value your feedback. Once we’ve had a chance to speak with our PM team for their comment then I will reach out and call you. Hope you have a nice weekend.
5/5
GoogleSavills is the best agency that i’ve seen. They provide the best services for their costumers. I have to thank Mr Harry Kwan who helped me a lot of times and makes the living in my accommodation very easy and Very enjoyable for me, also he is very good-natured .
Your comments are much appreciated Reza. Thanks so much.
5/5
GoogleSophie was extremely helpful & knowledgeable when we approached Savills to assist us with letting our apartment. We wouldn't hesitate to recommend her & would certainly approach Savills again for our company's future acquisitions.
5/5
GoogleA very professional team especially Charlie Rojers, she’s extremely friendly very efficientPositiveProfessionalism
Thank you for your wonderful feedback. Very much appreciated.
5/5
GoogleThis is a review of the service of Charlie Rogers at Savills, who I cannot stress enough is superb! She could not be more helpful and her service is second to none in comparison with other people I have dealt with. She is prompt, deals with everything professionally and quickly and is the easiest person to get through to that I have dealt with at Savills. I really could not be more complimentary of the work she is doing!
1/5
GoogleCalled to discuss a listing 3 times, the staff were unhelpful except for one. I found him very patronising, almost like I was a hinderance to his day. I would not recommend this company unless you have been in the industry for while and know the ins and outs of the market, as asking Savills questions about listing is clearly not part of their service.NegativeProfessionalism
Hi Joshua. Thank you for your review. I'm sorry that you have been unhappy with the service provided and we would certainly welcome the opportunity to address that. What would be useful is if you could email my colleague Arabella Archer with further details in order that we can investigate the issue and identify which department you spoke to in our office. Her email address is arabella.archer@savills.com. I hope and trust we can help you moving forward Joshua.
5/5
GoogleI wanted to take a moment to express my deepest appreciation and gratitude for the incredible assistance I’ve received from Joe during my property buying process. When I encountered difficulties with my credit checking and felt disheartened, Joe not only demonstrated exceptional professionalism but also went the extra mile to guide me through the process of identifying the issues. Without his guidance , I would not have been able to rectify the mistake that had been made. His service goes beyond the call of duty and his actions have solidified my trust in real estate agent and made a world of difference in my property buying journey. From a happy customer: Tracy
5/5
GoogleI cannot recommend Savills enough. From the first viewing, both Sales Agent, Anjanee, and Property Manager, Charlie, have been incredibly helpful and sorted everything I needed quickly and kept me in the loop the whole time. I have had a great experience during my time in Birmingham, and the team at Savills played a huge part in this.
Thanks fo much for your really great review Finn. Nice to hear you’ve enjoyed your experience in both the lettings and management aspect of your tenancy. Thanks again.
5/5
GoogleHarry and Anjanee are both extremely helpful. From searching for a new flat to now moving in and sorting out issues in the flat, nothing but efficient and professional. I must say this is much better than my previous letting agency and I cannot recommend Savills enough!
Fine review. Thank you for submitting.
5/5
GoogleSuper professional and patient approach to the issues made up by the tenant, with high negotiation skills that leads to the final resolution of the disputes. Very solid and supportive agency that every landlord would love to have it behind. Thanks for all your hard work and looking forward to working with you for the foreseeable future.
Fantastic feedback Jozef. Very much appreciated. Great to see you have been looked after well!
5/5
GoogleEveryone that works at Savills has been so wonderful! I always feel supported and welcomed at all time. Whenever I have any concerns I can immediately contact them and they respond within minutes to my concerns which is so great especially when your not from around the area and need a trusted answer and guidance.
Fantastic to hear such positive comments. Thanks you Noor
5/5
GoogleI've had a great experience with the Savills team at Birmingham! Charlie and Anjanee have been particularly helpful! Anjanee always responded to my emails and questions quickly. Charlie ensured our move was smooth and she's been our point of contact since we've moved in. Very reliable! Thank you both for an excellent service!
Thank you for your strong review Mayo. We’d love to hear more from you as to how we could turn that 4star review into a 5star one next time!
5/5
GoogleI was very happy with the services provided by Savillis, particularly by Anjanee and Charlie. Moving into a new city is not easy and they both ensured I got the flat I wanted and made the process extremely smooth and hassle free. They were very professional and responsive. Thank you!PositiveResponsiveness, Professionalism
Thanks for the fab review Yasna. Very much appreciated.
5/5
GoogleCharlie Rogers is very reliable and really helped me throughout my tenancy and dealing with all issues. The best manager at Savills.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Savills New Homes's Birmingham office has 190 reviews across 1 platform: 190 on Google.
Savills New Homes Birmingham is rated 4.6 out of 5 across all 190 reviews, and 4.6 out of 5 on Google from 190 reviews.
Savills New Homes Birmingham, 55, Colmore Row, Birmingham, B3 2AA.
