Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleNot very customer focused, simply there to get the deal done without going above and beyond. It can be hard work and perseverance if you want to get anywhere with this firm.
Van · 7 February 2023
Agent replied · 8 June 2023
Thank you for taking the time to leave a review. We're sorry to hear that you had a negative experience with our agency. We strive to provide excellent customer service and it's disappointing to hear that we fell short of your expectations.
We take all feedback seriously and are always looking for ways to improve. If you could provide us with more details about your experience, we would appreciate the opportunity to address any issues and make things right.
We want all of our customers to have a positive experience and we apologise that we did not meet your expectations.
We appreciate your feedback and hope to have the opportunity to work with you again in the future.
Thank you for your feedback.
★★★★★ 5/5
GoogleHad house viewing today with Harry. I really good experience, he was very thorough and gave a comprehensive tour. Answered any questions that we had. Even dropped us back to are own car. Couldn’t fault him.
-Sam
Emilia · 9 October 2024
★★★★★ 1/5
Googlelittle to no communication & terrible business management; led to believe false change in status regarding the property interested in, please avoid if you don’t want stress in life
, - · 11 May 2023
Agent replied · 6 July 2023
Thank you for sharing your feedback. We're truly sorry to hear about the difficulties you've experienced, as it is always our goal to provide excellent service and clear communication.
However, we are currently unable to locate your details in our system, which prevents us from looking into your case specifically and addressing the issues you've raised here. We certainly want to rectify any misunderstandings or miscommunications that may have occurred.
In order to assist you further, we kindly ask that you contact us directly, either by phone or email. By doing this, we can comprehensively understand the situation and make all necessary efforts to find a solution. We are committed to ensuring our clients have a positive and stress-free experience with us, so please do reach out so we can work towards resolving this matter.
Again, we appreciate your feedback and look forward to hearing from you soon.
★★★★★ 5/5
GoogleWe had Jay and Liv to help us. Very kind and easy to speak to. They helped us a lot.
Wiktoria · 30 December 2023
Agent replied · 28 April 2024
Thank you for sharing your experience with Jay and Liv! We're delighted to hear that they were kind, easy to speak to, and helpful. If you have any more questions or need assistance in the future, please don't hesitate to reach out.
★★★★★ 1/5
TrustpilotTenant Nightmare: A Shocking Experience with OAKMANS
This company's conduct is completely unacceptable. They do not allow tenants to terminate their lease before the agreed-upon term, ignore emails, and fail to address any property damage issues. In short, it feels like they only care about receiving your money without providing adequate service.In simple term: Just give them the money and f*** o**
Sara · 20 October 2023
★★★★★ 1/5
GoogleAll paperwork filled out, deposite/rent paid, had a call the morning i was meant to collect the key saying they will no longer be renting the property to me stating a law they refused to name or provide details of. then took over 3 months to refund me! Ideal to be left homeless and out over £700 when starting fianl year, and having to scape together another £700 to rent somehwere else in short notice!
I recommend not using them after being left in a diar finacial state by their actions with a mountain of extra stress onto of my studies.
Theo · 8 June 2020
★★★★★ 1/5
GoogleWill try and fleece you for every penny you have, taking advantage of students who are new to renting for the first time. The hob on our cooker has been broken for months and still not fixed. My room has been damp the whole year and instead of fixing it they paint over so viewings won’t notice. When painting over it even the paint contractor told me he wouldn’t put up with it. I have lost my keys this year and they tried charging £30 to unlock the house as well as £30 for new ones. AVOID at all costs.
Daniel · 8 June 2020
★★★★★ 1/5
GoogleDreadful at handling maintenance issues. Ignore the problem until it turns into a big problem. Did nothing about our leaking boiler for 2 weeks, and only because some of the water managed to get into a hidden electrical outlet and cut off the power in the kitchen, requiring not only a plumber but also then an electrician to fix and causing damage to the cupboard. Could have been solved much more safely and easily if they had responded sooner. Also have not done anything about our leaking roof that we reported over 2 MONTHS AGO (and have messaged about several times since), and I'm certain they won't until it literally collapses on us.
Zigzag · 8 June 2020
★★★★★ 1/5
GoogleWorst letting agency experience ever. Sorting any issue out was like pulling teeth, I got charged for issues that were already accounted for on the inventory and when I came to getting my deposit back at the end of my tenancy, it took MONTHS. One staff member even started arguing with me and accusing me of lying! I was charged £200 for "professional cleaning." The "evidence" they sent me for this was a plastic bottle under the sofa. Seriously?! And I was assured that the place would be "professionally cleaned" before I moved in. Only when I wanted to move in, not only was not allowed to collect the keys because they hadn't planned for the massive amount of students moving in on the same day, but the place was filthy. When someone finally came round to clean, it wasn't a thorough job. They were complaining about all the other houses they needed to get to and how they can't clean anything because we had already moved in, expecting us to throw our things out onto the street so they could clean properly. The parts they did "clean" was just done using a bit of bleach and a cloth. Still a shoddy job as the banister was still sticky when they were done. Also, half of the sofa was missing!! I was baffled, I've never experienced such rude customer service, even from call centres. I don't know how they have such a high overall rating on Google maps, but I can tell you that this past year has been horrid. Stay away if you can, please. You'll be doing yourself a huge favour.
Olyvia · 8 June 2020
★★★★★ 1/5
GoogleConsistently awful service - avoid Oakmans at all costs.
At the beginning of our tenancy our house was not only in an incredibly dirty state, taking us a full day's work to clean properly, but in addition to this there were multiple safety hazards. These included the fire door between the kitchen and living room not being able to close properly, the smoke alarm in the living dangerously hanging off the ceiling, and the banister rail on the stairs being loose. We complained about these issues and after much effort and haranguing, people were sent to fix them. However, we also complained about other issues to do with the general dirty state of the house such as bloodstained curtains in the top back bedroom and filthy shower doors, yet these complaints were never addressed, resolved, or even acknowledged by Oakmans. It is appalling that they even let out the house in this condition.
Now, at the end of our tenancy, Oakmans have had the audacity to try to charge us for cleaning costs, providing sketchy ‘evidence’ and blatantly ignoring our tenancy agreement which states A, that the house should be left in the same state as we found it, and B, that should they be necessary, cleaning costs are to be £25/hour. This company is beyond a joke.
Contacting them is just about impossible. All emails are ignored, and if you ring, you are always told that whoever you need to speak to is “away from their desk”. We have been trying to contact Charlotte for weeks but she is never available.
All in all, just avoid Oakmans. In our final year of uni they have caused us a great deal of stress and worry and now, months after leaving, we still haven’t had our deposit back. Worst estate agents I have ever dealt with.
Jehj1996 · 8 June 2020
★★★★★ 5/5
GoogleAfter marketing with a national chain for 4 months we switched to Oakmans and accepted an offer within ten days. Although less than initially expected this was due to over valuations from all the national chains. If you are realistic and take high valuations with a pinch of salt you will quickly achieve a sale with great service and support. One company valued 25% over what houses are actually selling for in the area, don't fall into the trap of believing high valuation. A house is worth what someone is prepared to pay not breaking the ceiling prices.
Paul · 8 June 2020
★★★★★ 1/5
GoogleWould not recommend Oakmans, issues take ages to resolve and the service is often unprofessional. Completely overwhelmed by students at busy times and becomes a nightmare to get issues solved. Wasn't impressed with the condition of the house even the inventory specified that the 'fridge was dirty and in need of cleaning', after being assured that professional cleaners had already cleaned the property, not very convincing. When when the time came to get the deposit back, we had to clean the house to a better standard to avoid being penalised, leaving it at a better standard. Very shocking and horrendous service.
George · 8 June 2020
★★★★★ 5/5
GoogleWe love Alex! Excellent service, thanks for all your help. She is the moment. Ps come to circo with us xxx
Ella · 30 November 2023
Agent replied · 28 April 2024
We're glad to hear that you love Alex and that you received excellent service! 😊 If you ever need more assistance or have any further feedback in the future, please don't hesitate to reach out. Enjoy your time at Circo! Have a fantastic day, and thanks for choosing us! 👍😊 …
★★★★★ 5/5
GoogleJake showed us round found us the perfect house so pleased. was made so easy and sorted within a few hours.
Amy · 30 November 2023
Agent replied · 28 April 2024
We're thrilled to hear that Jake showed you the perfect house and made the process so easy and efficient. If you ever have more comments or need assistance in the future, please don't hesitate to reach out.
★★★★★ 5/5
Googlereally good experience booking a third year house , Ellie and Alix showed us round the houses very lovely and informative x
Alice · 22 October 2023
Agent replied · 29 October 2023
We're delighted to hear about your positive experience while booking a third-year house with Ellie and Alex. Their lovely and informative guidance is truly appreciated. Thank you for sharing!
★★★★★ 5/5
GoogleI would thoroughly recommend Dominic and Oakmans. Dominic was professional and gave us some great market insight when valuing our property.
Jack · 8 June 2022
★★★★★ 5/5
GoogleThe staff were extremely helpful and friendly and helped cater to our needs and find our ideal student property!
Sam · 30 December 2023
Agent replied · 28 April 2024
We're thrilled to hear that the staff were extremely helpful and friendly, and they were able to cater to your needs and find your ideal property. If you have any more comments or if there's anything else we can assist you with, please feel free to reach out. Your satisfaction is important to us! 😊 …
★★★★★ 5/5
GoogleMy experience with selling Oakmans, more specifically Mohammed, went very smoothly. He was informative and positive throughout the process and answered all my queries in a timely, professional manner. 10/10 Would definitely recommend
Matt · 9 November 2022
Agent replied · 8 June 2023
Hi Matt, we are happy to hear that our team provided you with excellent service. We'll make sure that they receive your feedback. Have a good day!
★★★★★ 5/5
GoogleOakmans help make the daunting task of renting a house stress free and easy. High standards of Professionalism were exhibited by all members of staff from admin through to sales! I can’t thank them enough!
Jen · 9 June 2018
★★★★★ 5/5
Googlejake and jai helped us find a great house!! everyone was lovely and the made the process easy to understand
Katherine · 30 November 2023
Agent replied · 28 April 2024
We're thrilled to hear that Jake and Jai helped you find a great house and that everyone was lovely, making the process easy to understand! 😊 If you ever need more assistance or have any further feedback in the future, please don't hesitate to reach out. Thank you for choosing us, and have a wonderful day! 👍😊 …
★★★★★ 5/5
GoogleAlex showed us round to view potential houses, she was very kind and helped us make a good decision .
Charly · 30 November 2023
Agent replied · 28 April 2024
We're pleased to hear that Alex showed you potential houses and was kind and helpful in making a good decision. If you have any more comments or if there's anything else we can assist you with, please feel free to reach out. Your feedback is appreciated, and we're here to help! 😊🏠👍 …
★★★★★ 1/5
GoogleI’d advice not to use them. Very quick to get your deposit but Very slow. kept asking for same documents over and over. Poor customer service and terrible management. Don’t use them
Uche · 9 December 2022
Agent replied · 8 June 2023
Hi Uche, we would like to apologise for your negative experience. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call at 0121 246 4010 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.
★★★★★ 5/5
GoogleJake and gregg knew what they were on about with the houses. What we thought lined up exactly with what they thought and they found us a great house for next year. Lovely fellas
Varun · 28 October 2024
★★★★★ 5/5
GoogleJust signed a house with James and Jai. Great experience, drove us round and offered a great price for a house!
Aleks · 26 October 2023
Agent replied · 28 April 2024
Congratulations on signing a house with James and Jai! We're glad to hear that you had a great experience, and that they were able to offer you a great price. If you have any more needs or questions in the future, feel free to reach out. Enjoy your new home!
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