Trusted Agent profile · Birmingham
★★★★★
1,451 reviews across 2 platforms
2 Katie Road, Birmingham, B29 6JG
Oakmans Estate Agents's office in Birmingham, at 2 Katie Road, is rated 4.3 out of 5 across 1,451 reviews on two platforms, including 1,272 Google reviews rated 4.3.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleGreat customer service! Really gave us the space to decide what we wanted and was very personable. Gave us honest and real advice as well
We're delighted to hear that you received great customer service and that our team gave you the space to make decisions while providing honest and real advice. If you have any more comments or if there's anything else we can assist you with, please feel free to reach out. Your satisfaction is important to us! 😊👍 …
5/5
GoogleIt was such a nice experience from the beginning to the end. I appreciate Kaylee,Conor and others whose name I couldn't remember prompt response to my concerns. I strongly recommend Oakmans Estate Agents in securing befitting property.
Dear Blessing, we are happy to hear that our team provided you with excellent service. We will make sure that they receive your feedback!
1/5
GoogleThink twice before going with Oakmans. With less than 24hrs notice before we were due to move in we had more hoops to jump through, and with 10 minutes notice before the agreed time of picking up the keys we were told there is another delay. At every stage they have been very slow to answer emails, very hard to get hold of lettings, and a real problem regarding lack of communication.
3/5
TrustpilotFriendly but a bit slow
I tried to call Oakmans during a weekday and no-one answered. When you finally get through they are pleasant enough, but I feel they don't move quickly or in a responsive way. I found the same with some of my e-mails - in some cases I asked a clear question but got a vague and fairly slow answer later which didn't really answer the question. I feel that they need a good shake-up.
5/5
GoogleSuper efficient and super honest with you. Everything is fully explained and all options are presented to you. Best estate agents if you're a first year student with no idea what you're doing as they're incredibly helpful :)
1/5
GoogleI call 3 times to book a viewing and they were not able to give an exact time and a confirmation message. I ask to view one house and agent is telling me that he will show me a better house and he finely didn't show me any house. Will never call or use this office again.
Hi Vali, I am very sorry to hear this review. We have looked into this and I can see that there was mis-communication between both parties in regards to a block viewing on the property. We did have you booked in but I am unsure if you received the confirmation text with the address your requested as we were missing a digit on the number we had down for you. We apologies for the confusion and for you missing out on a viewing. Please be assured if in the future you do wish to see any of our other properties we will make sure you are through the door without any confusion. Thanks Oakmans
5/5
Googlemy older sister got recommended oakmans by someone who she works with. Mia has provided amazing customer service with helping her find a property that’s suitable for herself and her partner! Me and her both will definitely recommend oakmans to the people we know!!!!
5/5
GoogleI used Oakmans to sell my house. They were brilliant from start to finish. I want to thank Trina for progressing my sale to completion. Great customer service. Well done all!!
5/5
GoogleFab experience! Got a great house
That's fantastic to hear! 😊 We're thrilled to hear that you loved Alex's service. If you ever need more assistance or have any further feedback, please don't hesitate to reach out. Have a great day! 👍😊 …
5/5
GoogleWe had nice experience with CHLOE HUTTON, when we needed a place for our family
Thank you for your kind review! We're delighted to hear that you had a nice experience with Chloe Hutton. We always strive to provide excellent service, and we're glad Chloe was able to assist you in finding a place for your family. We look forward to serving you again in the future!
1/5
GoogleAvoid. Shocking service, as guarantors we were lied to, students left to pay for a tenant who walked away after signing a contract. Told 3 different stories by 3 different agents,.
Hi Kim, Thank you for taking the time to share your feedback with us. We truly regret to hear about the situation you've described and I'm sorry for any distress this may have caused you. However, I would like to clarify some points. As per our policy, when a joint tenancy agreement is signed, all tenants are jointly and severally liable. This means that if any tenant fails to meet their financial obligations under the contract, the remaining tenants and their guarantors are legally obligated to cover the costs. This is standard practice in the industry and was explained in the tenancy agreement and contract signed by all involved parties, including guarantors. Please understand that we did not mislead you in any way. We always strive to be transparent in our processes and expectations. It's our responsibility to explain these aspects clearly and we regret if there was any misunderstanding. Again, we appreciate your feedback as it helps us to improve our services and communications for the future. If you have any further concerns or questions, please don't hesitate to contact us.
5/5
Googlewe had jai helping us find a house, couldnt have asked for anyone better to show us around. Such a good experience🙂 …
We're delighted to hear that Jai provided you with such a good experience while helping you find a house. If you have any more comments or if there's anything else we can assist you with, please don't hesitate to reach out. Your feedback is greatly appreciated! 😊👍 …
5/5
Googlejake was super helpful and friendly. he was flexible and informative in our house search and got us a place to rent :)
That's wonderful to hear! 😊 Jake sounds like he provided you with excellent assistance and made your house search a success. If you ever need more help or have any further feedback in the future, please don't hesitate to reach out. Enjoy your new place! 👍😊 …
5/5
GoogleReally helpful with any questions or concerns that we had, would definitely recommend Oakmans to anyone looking for a house
Thank you for your positive review! We're glad to hear that we were able to help with any questions or concerns you had. Your recommendation means a lot to us. Thank you for choosing Oakmans, and we look forward to assisting you again in the future!
5/5
GoogleNick David and Tom were so helpful in finding us a great house which met all of our requirements. Signing was easy and stress free and we’re so happy with our new house. Thanks a lot!
5/5
Googleamazing shop with lovely staff, Katie was so helpful and found me the perfect property she was fantastic! Would recommend to anybody :)
5/5
Googleamazing service from Alex she helped us and managed to find our perfect idea of a house on the first visit
We're thrilled to hear that you received amazing service from Alex, and that she was able to find your perfect ideal house on the first visit. Your satisfaction is important to us, and if you have any more comments or need assistance in the future, please don't hesitate to reach out. We're here to help! 😊 …
5/5
GoogleWas really pleased with the service we received when selling our property. Laura was very helpful and kept us up to date throughout the process. Will definitely use again for any future moves.
5/5
GoogleGreat customer service, can’t thank Oakmans enough for helping to sort out my student house especially Nick, Holly and Tom. Made the whole process very easy and less stressful.
1/5
Googlelittle to no communication & terrible business management; led to believe false change in status regarding the property interested in, please avoid if you don’t want stress in life
Thank you for sharing your feedback. We're truly sorry to hear about the difficulties you've experienced, as it is always our goal to provide excellent service and clear communication. However, we are currently unable to locate your details in our system, which prevents us from looking into your case specifically and addressing the issues you've raised here. We certainly want to rectify any misunderstandings or miscommunications that may have occurred. In order to assist you further, we kindly ask that you contact us directly, either by phone or email. By doing this, we can comprehensively understand the situation and make all necessary efforts to find a solution. We are committed to ensuring our clients have a positive and stress-free experience with us, so please do reach out so we can work towards resolving this matter. Again, we appreciate your feedback and look forward to hearing from you soon.
5/5
GoogleI have recently used Oakmans to buy and sell a property . I found their whole team to be polite, hardworking and honest. It was the first time I had sold a house so I was understandably quite nervous about choosing the right estate agent. I’m so glad that I made the right decision.
Thank you Brian and good luck with your new home!
1/5
GoogleThis company is disgraceful, and that is really saying something when you consider the general state of selly oak letting agents. the landlords reviewing here have no idea what it's like to live in an Oakmans-managed property, and the reviews from tenants have clearly been extracted straight after the lease is signed, before the tenants have experienced the horrific unprofessionalism this agency perpetrates. If you would like your doors habitually left unlocked, if you would like frequent unannounced visits and inspections, even during the time of a deadly global pandemic, even if you have signed a lease for the next year, then look no further than Oakmans. it doesn't matter how much you plead, they just love to leave the door unlocked in an area notorious for burglary and violent crime. I have heard countless identical stories from other students living in properties let by Oakmans. avoid at all costs.NegativeResponsiveness, Quality, Professionalism
1/5
GoogleOakmans seem to be very efficient when it comes to taking your money; yet entirely non-responsive when it comes to anything else. They will attempt to deduct money from your deposit for things they have already charged previous tenants for (& not fixed) and then ignore your emails when it comes to disputing the matter. I was promised an outcome nearly two weeks ago regarding such deductions and have since emailed them 3 times with absolutely no response. During a time that has placed huge financial strain on so many people, I did expect a bit of decency when it comes to keeping us tenants informed of what is going on with our money. For the sake of your sanity, I can only advise that you avoid Oakmans.NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleJay and Tom both really helpful. Hassle free. Listened to everything we asked for and secured us a house that we really like!
We're delighted to hear that Jay and Tom were really helpful and made the process hassle-free. Listening to your needs and securing a house you really like is our goal, and we're here to assist you with any further inquiries. Thank you for choosing us!
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