Oakmans Estate Agents Birmingham reviews

★★★★★ 1/5

Google

if i could give them 0 stars i would. If you are a student, please AVOID this agency as they are dishonest, patronising and highly unprofessional. Upon arrival to view ‘multiple’ (we saw 2 in the 2 hours we were there) properties at there selly oak branch we had to wait twenty minutes to even be acknowledged by the girl who sat literally right in front of us, eating a pack of sweets, chatting with her friend (even though the place was packed with students who had been waiting even longer than us). Once we finally had her attention, every house we had planned to view and enquired about had been ‘off the market for a few days’ despite being on the website and never letting us know during the initial telephone call that they were no longer on offer. She proceeded to take us to a house that we had said we did not like the look of but liked another on the same street, showing she wasn't listening to what we were asking. Once back at the packed to the brim branch, the budget we had initially offered was out the window and she kept showing houses that were out of price range, being told by a manager ‘ we don't care what house you get, none of the money goes to us anyways’ very professional. They repeatedly recommended us houses that we had already previously stated we were not interested in, making it seem as though we had no other option but to go over budget and insistent that we wouldn't find a better place as all housing would be gone now due to the time that we were looking so felt pressured to go forward with a particular house. The house in question had black mould growing up the wall which the estate agent claimed to know nothing about and assured would be fixed, blaming the tenants, repeatedly moaning how they left it looking like that but were moaning a how ill they were with Covid (whilst one of the tenants sat in the room listening to her complain about them and how untidy they were) upon reading reviews it was evidence that their maintenance team are not efficient in sorting any problems with housing and with a member of our group having complex health issues we no longer felt comfortable going through with the tenancy. We got back to them within 24 hours ( after putting down the holding deposit (the money didn't even leave the member paying’s account until the day after we contacted them informing them we didn't want to go ahead) and the house was still showing on the website. The guy on the phone said we could have it refunded as we ‘signed multiple forms’ which stated that the holding deposit was non-refundable which we disputed and said a manager would be in contact with us. TWO WEEKS LATER, we had to contact them in which they were rude,patronising and uncooperative. Conveniently all three of the managers were always in meetings when we requested to speak to them. Although explaining that the accountant processed our payment after we had already cancelled the property, they were unwilling to listen constantly repeating and backtracking on themselves. After the unsuccessful phone call they sent us a random blog with no link to their company as ‘proof’ that holding fees cannot be refunded or guide us to their policies surrounding holding fees,however when looking into the blog ourselves underneath the screenshot we were sent it states that it can be refunded. After persisting that we wanted to be refunded they tried to claim that they would now not be refunding this money because they ‘ took the time to drive around in the car to view properties’ A COMPLIMENTARY SERVICE THAT THEY OFFER AS AN AGENCY?!. We viewed 2 properties, one which we walked to and the other that took 30 min to drive to as the estate agent didn't know how to get there, not like we made them our personal uber is it (we actually offered to walk the rest of the way). They finally agreed to pay us back, so we sent them our bank details, however it's been over a week and we still have not received this money back, but they managed to take the money from us in no time at all !!!

Abbie · 8 June 2022

★★★★★ 5/5

Google

The initial contact with Oakmans was straightforward and the guidance clear and helpful. Steve, their valuer, gave me a clear overview of the current market and the reasons for his assessment of the value of my property. The Photographer, Videographer and Drone Flyer, Alison and Roman, created a beautiful profile of the property and I received eight serious offers after the first open viewing. This is an excellent firm which I can't recommend highly enough.PositiveResponsiveness, Quality, Professionalism, Value

David · 24 August 2022

★★★★★ 1/5

Google

Incompetent staff with no time management skills. If you don’t take student enquiries seriously, then don’t advertise student accommodation. 1 person came over to tell me to wait 5 - 10 minutes. That timeframe had come and gone, so just left in the end.

Akil · 9 November 2022

★★★★★ 5/5

Google

Spent time with Connor he helped us tremendously, honestly he was amazing we were taking so much time trying to contact our friends etc and he exercised a lot of patience and made us feel extremely supported!!! Amazing experience at oakmans planning to use for the years to come !

Sabrina · 2 August 2024

★★★★★ 5/5

Google

A massive thank you to Jake Price for making our lettings process as simple and smooth as possible. He was informative and communicated clearly with us throughout the day, highly recommend!

Maya · 8 June 2022

★★★★★ 5/5

Trustpilot

Excellent Service & Professional

Team oakmans dealt with the sale of 2 of my buy to let residential properties after many years of managing my properties before my retirement. Service has always been 1st class and my properties have always been fully let and never unoccupied. They have always dealt effectively and proactively with any issues and ensured legal compliance in a tricky market. Highly recommend.

Dr · 4 December 2023

★★★★★ 5/5

Google

We have recently bought a house through Oakmans. I would recommend the whole team and especially Trina in the Sales Progression department, who was extremely helpful and responsive. Nothing was too much trouble for her, many thanks.

Jo · 8 June 2021

★★★★★ 5/5

Google

They were spectacular with showing us houses. No problems at all and they even went the extra mile to ensure we view the house and secure it before someone else

Rishi · 30 November 2023

★★★★★ 5/5

Google

holly was so helpful with us finding the perfect flat, she answered all of our questions and made us feel very confident with our choice, can't wait to move in!

Francesca · 30 November 2023

★★★★★ 1/5

Trustpilot

They don't deserve stars

If you are a student, please AVOID this agency as they are dishonest, patronising and highly unprofessional. Upon arrival to view ‘multiple’ (we saw 2 in the 2 hours we were there) properties at there selly oak branch we had to wait twenty minutes to even be acknowledged by the girl who sat literally right in front of us, eating a pack of sweets, chatting with her friend (even though the place was packed with students who had been waiting even longer than us). Once we finally had her attention, every house we had planned to view and enquired about had been ‘off the market for a few days’ despite being on the website and never letting us know during the initial telephone call that they were no longer on offer. She proceeded to take us to a house that we had said we did not like the look of but liked another on the same street, showing she wasn't listening to what we were asking. Once back at the packed to the brim branch, the budget we had initially offered was out the window and she kept showing houses that were out of price range, being told by a manager ‘ we don't care what house you get, none of the money goes to us anyways’ very professional. They repeatedly recommended us houses that we had already previously stated we were not interested in, making it seem as though we had no other option but to go over budget and insistent that we wouldn't find a better place as all housing would be gone now due to the time that we were looking so felt pressured to go forward with a particular house. The house in question had black mould growing up the wall which the estate agent claimed to know nothing about and assured would be fixed, blaming the tenants, repeatedly moaning how they left it looking like that but were moaning a how ill they were with Covid (whilst one of the tenants sat in the room listening to her complain about them and how untidy they were) upon reading reviews it was evidence that their maintenance team are not efficient in sorting any problems with housing and with a member of our group having complex health issues we no longer felt comfortable going through with the tenancy. We got back to them within 24 hours ( after putting down the holding deposit (the money didn't even leave the member paying’s account until the day after we contacted them informing them we didn't want to go ahead) and the house was still showing on the website. The guy on the phone said we could have it refunded as we ‘signed multiple forms’ which stated that the holding deposit was non-refundable which we disputed and said a manager would be in contact with us. TWO WEEKS LATER, we had to contact them in which they were rude,patronising and uncooperative. Conveniently all three of the managers were always in meetings when we requested to speak to them. Although explaining that the accountant processed our payment after we had already cancelled the property, they were unwilling to listen constantly repeating and backtracking on themselves. After the unsuccessful phone call they sent us a random blog with no link to their company as ‘proof’ that holding fees cannot be refunded or guide us to their policies surrounding holding fees,however when looking into the blog ourselves underneath the screenshot we were sent it states that it can be refunded. After persisting that we wanted to be refunded they tried to claim that they would now not be refunding this money because they ‘ took the time to drive around in the car to view properties’ A COMPLIMENTARY SERVICE THAT THEY OFFER AS AN AGENCY?!. We viewed 2 properties, one which we walked to and the other that took 30 min to drive to as the estate agent didn't know how to get there, not like we made them our personal uber is it (we actually offered to walk the rest of the way). They finally agreed to pay us back, so we sent them our bank details, however it's been over a week and we still have not received this money back, but they managed to take the money from us in no time at all !!!

Anais · 29 March 2022

★★★★★ 1/5

Google

AVOID THIS PLACE AT ALL COST they just taking advantage on student in every way possible Don’t trust the high rating on Google review because they give out free beer to let student rate 5 stars on them. TOTALLY SCAMMERS

Казакова · 22 December 2024

★★★★★ 5/5

Google

I recently rented a house through Oakmans for uni and all of the staff were really friendly and took the time to be as helpful as possible, especially Ellie who helped with all my paper work.

E · 8 June 2021

★★★★★ 5/5

Google

we had a a great expeirience with jai and jake who showed us around our top houses and helped us to secure one. overall an easy and positive experience

Brooke · 30 November 2023

★★★★★ 1/5

Google

Parent of tenant- No effort has been made to check property in Bournbrook. Floorboards missing and carpet placed over it. Filthy, windows don't fit nor lock, toilet seat broken, filth and furniture left on front yard from previous tenants, bedrooms not painted, carpet covered with stains, towel rail loose..etc..etc

MLWHEP · 24 July 2024

★★★★★ 1/5

Trustpilot

worst lettings agents in Birmingham

This is the worst experience I’ve ever had with a Lettings Agent in the 7+ years I’ve been renting around the Bham area.Extremely poor communication. They are very quick at taking your money and incredibly awful at everything else.They do not reply to you. If you have a maintenance problem, they will ignore it.I am in the process of getting legal advice to see what rights I have as they have given me no choice.Appalling

Alexandra · 21 September 2022

★★★★★ 5/5

Google

Nick and Tom were extremely helpful when we were looking around, despite that fact we were looking for a specific house with high standards, they were able to find us a perfect house and were clear with what had to be done.

Amy · 9 June 2019

★★★★★ 5/5

Google

We have used Oakmans since buying our first property in 2014; since then they have helped us build a small portfolio of student let properties in the Selly Oak area which they now manage for us. They are extremely knowledgeable about the area in general and "student lets" in particular, and always helpful and responsive. We would highly recommend them.

Anne · 9 June 2017

★★★★★ 1/5

Google

They made it such a long and stressful process. It took around 2 months to secure a property as we had to keep going back and forth with them because apparently some documentation was incorrect even though it wasn't.

David · 15 December 2024

★★★★★ 5/5

Trustpilot

Very gentle experience at the agency…

Very gentle experience at the agency with Avya. She was kind and considered with us.

Isabel · 24 September 2025

★★★★★ 5/5

Google

The service here was incredible! The staff ensured we found a house we really liked and were really friendly and approachable (particularly our agent Jake!) :)

Emma · 30 December 2023

★★★★★ 5/5

Google

Courtney was lovely who shown us around a few properties, she was very polite and professional!, Sian is also lovely, very responsive and professional! Thanks ladies 🙃 …

Emma · 8 June 2022

★★★★★ 5/5

Google

I have worked with hundreds of professionals in many fields of practice but the service I have had from Nick, Tom and the team has been really exceptional. Helpful, interested and responsive. Highly recommended

Roseanne · 8 June 2021

★★★★★ 5/5

Google

Really good experience today, Alex was really lovely and helpful x

Sophie · 30 November 2023

★★★★★ 5/5

Google

Our estate agents Alex and Tom (we think that was his name) were really transparent and helpful when getting us to see the house straight away :)

Nicky · 30 November 2023