Oakmans Estate Agents Birmingham reviews

★★★★★ 5/5

Google

I couldn’t decide between 4 stars or 5! But I went with 5 which I think overall is fair. Dominic came out to value the house - he was really friendly and polite and I knew I trusted oakmans at that point. He advised to put the house on the market for offers in excess of £240k. Oakmans achieved £250k. Having looked at others properties on the same rd I was confused/concerned as to why the others were put on for more BUT to be fair to oakmans I did say I needed same day sale otherwise I’d lose the house I want to buy! They achieved that. I was really impressed!! It was on the market Friday morning and was sold on the Saturday. They carefully vetted the offers and all was plain sailing from offer to completion. Everyone I dealt with at oakmans was professional and prompt. Just some constructive feedback: 1. Make it clear that the price you quote is excluding VAT 2. After sales could be a little more proactive rather than reactive. Although they were v swift when I did need something. Overall totally recommend Oakmans. Thank you for everything!

Sarah · 11 September 2022

★★★★★ 1/5

Trustpilot

The Maguire of estate agents: Oakmans

absolutely tragic excuse of an estate agent. I hope every employee at the company has explosive diarrhoea, especially Sophie Payne.

Simran · 29 September 2023

★★★★★ 5/5

Google

From start to finish Oakmans made the process of selling our house easy. Trina was amazing! She helped us through the process and nothing was too much trouble. We're so pleased we chose Oakmans!

Dan · 8 June 2022

★★★★★ 5/5

Google

I have rented a house with them and from the beginning to the signing, it has been according to key days, very responsible in document management. I thank the team for their work and especially Alexandra for all administrative management.

Luis · 8 June 2021

★★★★★ 5/5

Google

Alex was so lovely and helpful and we found a house straight away. Really great service !!

Hannah · 30 November 2023

★★★★★ 1/5

Trustpilot

Listing unavailable properties. Disgraceful.

This company list unavailable properties on sites. When my friend and I applied for a property for student accomodation they said they had NO two bedroom properties available but they had listed over 20 properties, which gave us false hope and has massively destroyed our plans and our future. This company has quite literally ruined our lives.

Harry · 13 May 2024

★★★★★ 1/5

Google

Oakmans Estate Agents are the worst estate agents I have ever had to encounter. I have been letting a property in Selly Oak with them for the last two years and the extreme levels of inefficiency, lack of professionalism and basic manners has consistently baffled me. I am currently on my 20th day of trying to get a response from James, who is withholding our deposit from us. I have emailed 14 times to him and other staff members, and rung their office almost every day. Each time I am met with either empty promises of ‘he will ring you back and sort it out’, or just plain rudeness and an unwillingness to help. Word of advise to any student thinking of renting with Oakmans - DO NOT.

Abi · 12 August 2022

★★★★★ 1/5

Google

One of the worst letting agents in Selly Oak. Having rented here as a student since 2015, with 5 different agents, Oakmans is one of the worst. At first, they appeared professional and efficient, particularly when showing you around the property, but they tend to put pressure on people to put down a deposit with lines such as 'we had two viewings on this property already today!'. They double booked viewings: 'we can't show you the property right now as someone else is viewing it', not sure if this was bad organisation or a ploy to pressure us into putting down a deposit. Upon moving in to the property, it is very unclean, even by student property standards. In terms of management, they take months to sort even the most minor of problems, and there is a lot of miscommunication between the different departments. They can often be rude over email and the phone (although some staff members are fairly kind), and they often gave us very little notice before viewings and inspections. One example was an email received at 8.30pm the night before stating that we had a viewing the next day around noon. Overall, I do not recommend this place to students in particular as it is just not as professional as it seems, and was not a great renting experience

Beth869 · 12 August 2022

★★★★★ 5/5

Google

Have now signed a twice signed a house with Oakmans! They were really professional and knew us as their client. Sam was helpful and efficient in showing us what we wanted and needed. Couldn't be happier with our new house and would highly recommend using them!!!

Gila · 9 June 2019

★★★★★ 1/5

Google

If you're a student, please avoid this letting agents. There are so many bad stories from these agents from students on social media, I've been with them for a year and should've listened to the advice I was given to not go for them. The property when we moved in was not clean despite saying it was, they do not respond in a timely manner about any issues and take forever to solve them. They do random checks at time without proper notice, everything about them is a facade. They may look professional but they seem far from it. Please consider elsewhere.

Jarpreet · 13 July 2022

★★★★★ 1/5

Google

Never have I met a group of more dishonest and incompetent people in my life, in the 4 years there I had to deal with leaking roofs that took almost a year to solve, constant maintenance issues that Oakman's refused to solve, their contractors filled the entire house with dust after doing renovations and refused to clean it up. And now as a final act they are trying to steal the entirety of our deposit. These are not serious people, they are a scam.

Afonso · 13 July 2022

★★★★★ 5/5

Google

Needed a house for the 23/24 year and Oakmans made it easy, especially Jai helping me and my friends through the process and securing a house. Thank you.

Aaliyah · 9 December 2022

★★★★★ 5/5

Google

I have recently had a maintenance issue with my property, the property manager Charlotte was brilliant in helping to answer all of my questions both quickly and politely. Great service, thanks!

Katie · 12 August 2022

★★★★★ 1/5

Google

Very Bad service. Do not respond to maintenance issues. Kept our deposit for 2 months now.

Bot · 23 September 2024

★★★★★ 1/5

Google

We currently rent a property with this real estate company, we raised a maintenance issue with them a week ago for no lighting flickering, intumescent lighting in our living room, when calling them the call person said "its not an important issue, you have to deal with it as its not life threatening" I have a small family we use the living room all the time, that is what youll need to get use to, if you decide to go ahead with this firm, very rude staff

Yassar · 8 June 2022

★★★★★ 1/5

Google

I really think these reviews must be either paid for or written by the employees themselves - oakmans is notoriously negligent and describe themselves as ‘fast paced’ - sales over substance at the best of times. On two occasions I have received an automatic response when enquiring about properties that say it is either let or a student property (there is no indication of this on Zoopla whatsoever). When I enquired as to why this was happening, I spoke to a woman who was rude from the start, told me it was my fault because I was ‘just telling her how it is’ and said absolutely nothing to ease my concerns. Not sure why she was in such a foul mood, but I didn’t appreciate it being taken out on me! If you can avoid them, do.

Sarah · 8 June 2022

★★★★★ 1/5

Google

I wish i could give less than one star, Worse place you can rent from, We was given the keys to the property and light switches & light hanging by wires, handle to the back door was hanging off and one window frame was bent so couldn't be opened nore closed and it bent in a way leaving it agar allowing a draft in. When i raised it with oakmans was told it couldn't have been the way i was saying it was (even though i sent pictures) so they came to see it and was rudely shouted at over the phone to try intimidate me. They also enter the property unannounced and sent workers with keys who just stroll in like they live at the property. I have told them number of times in emails not to enter without permission like the law states i have the right to, completely ignored they didnt even give me notice or any sort of contact to inform me. Now they have told us in less than 24hrs notice they going to have a viewing at our property for new tenants and they have master keys so they dont need us tobe present even though we have told them soo many times not to enter without our permission. No contact on telling us the property is open to viewings or is listed for rent either and we still have several months left on the contract. This place is a joke, very unprofessional and inconsiderate of peoples privacy and couldn't care less about obeying rights and laws. But id like to praise Alexandra, she was the one who came to the viewing and was exceptional at the being.

Pasario · 8 June 2022

★★★★★ 1/5

Google

Extremely poor performance as Estate Agents. As a student about to enter his 1st year this company has not made it easy to leave their student accommodation during an extremely bad circumstance. They do not respond until they close and they keep promises which aren't kept, an example would be - "We are sending documents today" then they would proceed to send the 3 days later. Bare in mind they close at 5:30 and only work weekdays. Albeit it was easier to enter accommodation the struggling and suffering to leave one has created much of a contingent problem for me and my partner. I do not recommend.

Maynard · 8 June 2022

★★★★★ 1/5

Google

Avoid at all costs!! Staff just don't care in the slightest they'll just promise you a call back and never bother to actually call you back. We dealt with property manager Faris mostly through our 12 month tenancy, who for a manager is so rude it's unbelievable! Now we're in the process of trying to get our deposit back which they seem to want to try and take the whole deposit after trying to blame us for preexisting issues caused due to a lazy landlord not being willing to put some care into his own property! Honestly just avoid this place! Reviews might look good but if you're young like myself they're just going to try and take advantage of you and take as much money as they can from you! If you're looking to move into Phoenix Court, good luck!!

Ben · 8 June 2022

★★★★★ 1/5

Google

Decided to pursue a house for residential purpose with Oakmans. Put forward an offer, which at the time I was told had been accepted. Only later to be told my offer was rejected by. Having experience the emotions of high and low, I wanted to find out why this was the case. When I called the office I was put on hold but I hadn't so I could hear the conversation. I could hear a group of people laughing and making a mockery, tell him they don't like their kind, go buy a house somewhere else and your not welcome here. To my amazement when the lady returned to the phone casually, I was told I would get a call back regarding this matter by the manager Sam. To this day I haven't received a call from anyone from oaksmans. Looking at the reviews I can see that there doesn't appear to be many reviews left by minorities and the ones that are echo a similar and bias sentiment. Furthermore, if you go into the estate agency you most definitely will not see diversity. In addition, it doesn't take Einstein to figure the subjective and discriminative nature and ethos from this particular estate agent. I expect a response of there isn't such a person on your system, a generic message, when evidently there is.

Malik · 8 June 2022

★★★★★ 5/5

Google

I have just graduated from the University of Birmingham after being tenants with Oakmans for two out of the three years. In my experience, the firm act on behalf of their clients with professionalism whilst also treating their tenants (primarily students) fairly. It is often easy to forget that a management firm are obliged to act in their clients' best interests, but they do this whilst ensuring that their tenants are well looked after. In my experience, any problems were dealt with by maintenance swiftly. Definitely the top agent to go with in Selly Oak and surrounds.

Chris · 8 June 2022

★★★★★ 1/5

Google

As a landlord, I have dealt with lots of estate agent and Oakmans are probably the worst ones. Quite dishonest and lazy and do not look after the interest of client. They are just after your free money. Their lettings team lie a lot to lock tenants and landlords in until it's too late to leave and they want to change the prices last minute. This is their reputation and I was warned by other estate agents when I appointed Oakmans, at first. One would be far better off to avoid them and go to spareroom and openrent to manage your own property with increased yield and piece of mind. Their contractor are like them; very costly and dishonest. I would give them negative stars if that was an option. UPDATE: So just had a call from Oakman (i rather not name the person) threatening they would response and post about me and it would not look good for me for my contacts unless I delete their review (kinda blackmail). So please add this to their list of qualities.

Sohail · 8 June 2022

★★★★★ 1/5

Google

Having been with Oakmans for 10 months, I have not once been impressed with their service and would give 0 stars if it was an option. From refusing to administer the correct keys for months so we can simply access the whole property, to claiming that having rats in our home wasn’t their problem, they are nothing but unprofessional and heartless. All they care about is getting their rent money at the end of the month and quite frankly, nothing else. The agent who manages our house is nothing short of clueless and cannot follow up up on the simplest requests: one of which being getting a broken lock fixed on an exterior door which we have been persistently requesting gets changed since we moved in 10 months ago. Absolutely shocking service.

Ruth · 8 June 2022

★★★★★ 1/5

Google

They’ll take you along for a ride and nab your money whilst forcing you to live in squalor and dodging any responsibility to fix it. No idea how they get away with it. Absolute scammers. AVOID- I cannot stress this enough- AVOID! Edit: please note how many of the 5 star reviews come from accounts that have only ever left one review (draw your own conclusions). You will also find that the positive reviews come from sellers rather than tenants. This is because you will be treated like a joke as a tenant. Note further that if you sort by most helpful reviews, you will see the authentic, one star reviews that these tenants have left. Do NOT go near this farce of a company.

Alex · 8 June 2022