5/5
GoogleOakmans help us with selling our house. We dealt with Oakman in the past too. No surprise about the hight quality service. Professional, welcoming and kind staff. Highly recommend A* 👍🏼🙏🏼 …
Trusted Agent profile · Birmingham
Oakmans Estate Agents Birmingham reviews
★★★★★
1,440 reviews across 2 platforms
2 Katie Road, Birmingham, B29 6JG
Oakmans Estate Agents's office in Birmingham, at 2 Katie Road, is rated 4.3 out of 5 across 1,440 reviews on two platforms, including 1,262 Google reviews rated 4.3.
Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Google1/5
GoogleThey continued to delay my move in schedule date although the room was reserved according to immdediate move in arrangement. I would rather to lose my 50 pond bond to seek another agency. By the way, the communication was ineffective and poor.
Agent replied · 6 July 2023
Hi, Kaiyuan, Thank you for sharing your feedback. We're truly sorry to hear about the difficulties you've experienced, as it is always our goal to provide excellent service and clear communication. However, we are currently unable to locate your details in our system, which prevents us from looking into your case specifically and addressing the issues you've raised here. We certainly want to rectify any misunderstandings or miscommunications that may have occurred. In order to assist you further, we kindly ask that you contact us directly, either by phone or email. By doing this, we can comprehensively understand the situation and make all necessary efforts to find a solution. We are committed to ensuring our clients have a positive and stress-free experience with us, so please do reach out so we can work towards resolving this matter. Again, we appreciate your feedback and look forward to hearing from you soon.
5/5
GoogleThis is our second time signing with Oakmans and we have never had a problem ! Have always been extremely helpful and have been really good at dealing with any problems in our house quickly. Shout out to Sam for helping us find another house today !!!! Thank you!
5/5
GoogleAbsolutely amazing I'm with selly Oak branch and must say very happy with everything they do. Must mention one name as he is so good at showing people around his name is Brad highly recommend him so good at his job. But overall I recommend selly Oak branch I praise you all
5/5
GoogleAlways helpful and actually listen to the customer, in what can be a very stressful period of time (house moving). thanks all at Oakmans, thank you Trina for your time support and advice along the way.
5/5
GoogleI have bought the house via Oakmans estate agents. I would like to recommend Trina - she was excellent during the whole process. Patient, approachable, easily accessible over the email or a phone and incredibly helpful.
5/5
TrustpilotAbsolutely amazing I'm with selly Oak…
Absolutely amazing I'm with selly Oak branch and must say very happy with everything they do. Must mention one name as he is so good at showing people around his name is Brad highly recommend him so good at his job. But overall I recommend selly Oak branch I praise you all
5/5
TrustpilotSelling with Oakmans
Oakman's have dealt with the sale of our house. The entire process from initially meeting them, to the sale of the house and the post communication was great. The absolute star of the show for us Alexis in the transaction team, who kept a strong line of communication between us and the buyer (which was so reassuring when there's not many updates forthcoming from solicitors) - Alexis always responded super quickly, she was so helpful and really lovely to deal with. She's an absolute asset to Oakmans, but also the reason why i would recommend anyone selling their home go to Oakmans as the service provided was second to none.
5/5
GoogleI used to live in an Oakmans property and when one of my parcels got delivered to that old address Emily was really helpful and got in touch with the new Tennant and helped me get my package just in time for my holiday! Thanks again!
5/5
GoogleSuper helpful from start to finish. We gave our requirements and Olivia took us to view our favourites and answered any questions we had along the way. Super helpful and we found our perfect house!
Agent replied · 28 April 2024
We're delighted to hear that Olivia was super helpful from start to finish, assisting you in finding your perfect house. If you have any more comments or if there's anything else we can assist you with in the future, please feel free to reach out. Your satisfaction is important to us! 😊 …
1/5
GoogleWhere do I begin? Really great at getting your money off you quickly, incredibly bad at everything else. The employees at the Harborne branch are, pardon my language, useless. They must have the worst communication skills I have ever seen in my 7years + of renting around the Bham area. I’ve had about 3-4 different account managers since June this year, and I’ve never received an email saying: soso doesn’t work here anymore, I’m your new account manager. The way I learned was by sending3+ emails, and calling them multiple times before someone clarified that certain employees had left the company. No one knows anything. No one takes responsibility or accountability for anything. No one gets back to you when you raise a maintenance report. I was given the incorrect meter details when I moved in, which meant that I was paying my neighbour’s energy bill because they didn’t do their due diligence and checked if that was in fact the correct meter allocated to the flat. I have an entire list of things that I am waiting to hear back on. Please do yourselves a favour and do not get a property with this company; if you’re thinking you’re getting a good deal on rent or any agency fees, you will pay for it with constant headaches and frustration caused by their complete lack of communication. Don’t be fooled by their flashy offices or rental portal, it’s all smoke and mirrors!
5/5
GoogleAmazing experience with the agency, very helpful and supportive special thanks to Leah Wyre which was really amazing. The amount of details, managing communication and support from her side was really wonderful and helping during such thought times for the tenant
1/5
TrustpilotThey changed our locks 2 days early so we could not leave the house safely
This company's conduct is completely unacceptable. They ignore emails, and fail to address any property damage issues. In short, it feels like they only care about receiving your money without providing adequate service.Property owner would constantly just show up and be threatening towards us.A tenant that was placed with us didn't pay their final months rent so we all lost our deposit.
5/5
GoogleWe were showed houses, we picked ones we liked and Alex and Ellie gave us a tour straight away! They were efficient, friendly, and helpful and now our house is sorted for next year.
Agent replied · 28 April 2024
We're thrilled to hear that Alex and Ellie were efficient, friendly, and helpful in showing you houses and helping you secure a house for next year! 😊 If you ever need more assistance or have any further feedback in the future, please don't hesitate to reach out. Thank you for choosing us, and have a wonderful day! 👍😊 …
1/5
GoogleThe worst estate agents I’ve ever used was doing a special offer sell your property for a £1 well now I’ve learnt the hard way total waste of my time from start to me taking my property from them stay away use anybody else apart from these
Agent replied · 8 June 2023
Hi Paul, Thank you for leaving your feedback. We strive incredibly hard here to make every customer experience pleasant and we’re really sorry we’ve not been able to meet your expectations this time. Please drop us a message directly via this email info@oakmans.co.uk and we’d love to talk more!
1/5
TrustpilotThe Maguire of estate agents: Oakmans
absolutely tragic excuse of an estate agent. I hope every employee at the company has explosive diarrhoea, especially Sophie Payne.
1/5
GoogleIf you are a student do not use this unreliable, dishonest, incompetent excuse for an estate agency. They rarely follow up if you submit a complaint about anything within your property unless it’s a genuine emergency. They take 3 days to reply to any messages you send them and will lie at any opportunity to get you to stop asking questions. We have been made to wait nearly a month and a half to get our deposit back and they’re still openly lying to us. If you are currently looking for a property, they try and flog you the overpriced shitholes that no one even wants and it seemed like they were lying about which properties were and were not available.
5/5
GoogleI couldn’t decide between 4 stars or 5! But I went with 5 which I think overall is fair. Dominic came out to value the house - he was really friendly and polite and I knew I trusted oakmans at that point. He advised to put the house on the market for offers in excess of £240k. Oakmans achieved £250k. Having looked at others properties on the same rd I was confused/concerned as to why the others were put on for more BUT to be fair to oakmans I did say I needed same day sale otherwise I’d lose the house I want to buy! They achieved that. I was really impressed!! It was on the market Friday morning and was sold on the Saturday. They carefully vetted the offers and all was plain sailing from offer to completion. Everyone I dealt with at oakmans was professional and prompt. Just some constructive feedback: 1. Make it clear that the price you quote is excluding VAT 2. After sales could be a little more proactive rather than reactive. Although they were v swift when I did need something. Overall totally recommend Oakmans. Thank you for everything!
5/5
GoogleFrom start to finish Oakmans made the process of selling our house easy. Trina was amazing! She helped us through the process and nothing was too much trouble. We're so pleased we chose Oakmans!
5/5
GoogleAlex was so lovely and helpful and we found a house straight away. Really great service !!
5/5
GoogleI have rented a house with them and from the beginning to the signing, it has been according to key days, very responsible in document management. I thank the team for their work and especially Alexandra for all administrative management.
1/5
TrustpilotListing unavailable properties. Disgraceful.
This company list unavailable properties on sites. When my friend and I applied for a property for student accomodation they said they had NO two bedroom properties available but they had listed over 20 properties, which gave us false hope and has massively destroyed our plans and our future. This company has quite literally ruined our lives.
1/5
GoogleOakmans Estate Agents are the worst estate agents I have ever had to encounter. I have been letting a property in Selly Oak with them for the last two years and the extreme levels of inefficiency, lack of professionalism and basic manners has consistently baffled me. I am currently on my 20th day of trying to get a response from James, who is withholding our deposit from us. I have emailed 14 times to him and other staff members, and rung their office almost every day. Each time I am met with either empty promises of ‘he will ring you back and sort it out’, or just plain rudeness and an unwillingness to help. Word of advise to any student thinking of renting with Oakmans - DO NOT.
1/5
GoogleOne of the worst letting agents in Selly Oak. Having rented here as a student since 2015, with 5 different agents, Oakmans is one of the worst. At first, they appeared professional and efficient, particularly when showing you around the property, but they tend to put pressure on people to put down a deposit with lines such as 'we had two viewings on this property already today!'. They double booked viewings: 'we can't show you the property right now as someone else is viewing it', not sure if this was bad organisation or a ploy to pressure us into putting down a deposit. Upon moving in to the property, it is very unclean, even by student property standards. In terms of management, they take months to sort even the most minor of problems, and there is a lot of miscommunication between the different departments. They can often be rude over email and the phone (although some staff members are fairly kind), and they often gave us very little notice before viewings and inspections. One example was an email received at 8.30pm the night before stating that we had a viewing the next day around noon. Overall, I do not recommend this place to students in particular as it is just not as professional as it seems, and was not a great renting experience
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