Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI’m writing this as a warning to anyone thinking of using Oakmans. I myself am a student and what I’m talking about it not just a one off as many of my friends who also used Oakmans had the same and worse problems than myself. Starting with the lies such as ‘your house would be newly refurbished’ to arriving on move in day to find a building site in an awful state. Months in, the house is still highly problematic in terms of the basics and we have been constantly in contact for these months just trying to get these basics problems fixed.The service is honestly shocking and they were not polite or apologetic what so ever and have never been. We’ve had a door that wasn’t secure,dust covered house, leaking sink and showers, no bins, holes in the wall,furniture that didn’t fit, unfinished woodwork, pile of mud in the garden and rats in the house and around it which is currently still happening.
If you’re a student or anyone looking for a house please stay away from Oakmans for your own good!!!!!!
Xoxo · 9 June 2019
Agent replied · 8 June 2023
Hi, I have read your review and I have searched for a property with any of these maintenance issues and cannot find one. We have no reports of rats in a house, piles of mud, unfinished woodwork etc. I can only presume this is not a genuine review. If this is a genuine review, please contact me as a matter of urgency via telephone or email. tom@oakmans.co.uk 0121 246 4010
★★★★★ 5/5
GoogleAmazing services and super helpful when it comes to presenting houses to us especially Harry
Tami · 25 November 2024
★★★★★ 5/5
TrustpilotVery efficient service
Very efficient service very nice people to deal with my appointments were on time I'm very pleased with the way they have worked for us
Jane · 23 January 2026
★★★★★ 5/5
GoogleEllie is the best. She was very friendly and bubbly. Very informative house viewings. Loved her!
Vishaali · 4 November 2024
★★★★★ 5/5
GoogleAs this was my first experience renting a property the agents were very helpful throughout my process answering the questions I had as well as replying to my emails quickly. I had issues during my process and Ellie Checketts was very helpful in regards to finding a solution. I have had a very positive experience with them and would definitely recommend.
Siobhan · 8 June 2020
★★★★★ 5/5
GoogleJake and Joel were extremely helpful and made the viewing experience very easy and enjoyable
Gracie · 18 November 2024
★★★★★ 5/5
TrustpilotHad a great experience at Oakmans in…
Had a great experience at Oakmans in Selly Oak. Despite narrow options to suit our situation, our estate agent Jake pulled the perfect house out of the bag and negotiated with the landlord to solve an issue with the tenancy start date which made our lives much easier. Finding a student house has been a nightmare in the past but this couldn't have been easier.
Ellis · 12 October 2024
★★★★★ 5/5
GoogleNaill is amazing!! showed us so many houses in one day, great time!
Natalie · 8 December 2024
★★★★★ 5/5
GoogleJake was very helpful and friendly took us on a great tour of 5 houses.
Joe · 28 October 2024
★★★★★ 5/5
GoogleJay was really good taking us around.
Very quick and efficient service, highly recommend.
Sam · 9 November 2024
★★★★★ 2/5
GoogleDisappointed with oakmans communication. They refused to do online viewings so an in person appointment was made, requiring me to travel 3 hours. I made it clear that I was only interested in 1 bed apartments and they did not have the decency to let me know before I travelled that they no longer had any left.
Bethany · 9 April 2023
Agent replied · 8 June 2023
Hi Bethany, we would like to investigate this matter further and make things right for you. Please feel free to get in touch with us to discuss this issue in more detail. We apologise for any inconvenience caused, and we hope to hear from you soon.
★★★★★ 5/5
GoogleI am very pleased with my service today Conner was very helpful and friendly I appreciated his time with us
Milka · 2 August 2024
★★★★★ 1/5
GoogleWould give zero stars if possible. They are really terrible.
Poor communication - they nag and nag at you to respond then they take ages to respond which is just a double standard.
Very unhelpful - they do not take you seriously when asking questions.
They do not answer questions clearly - I asked for a clear explanation on a clause in a contract and they just responded with “this is what it says in the contract”. No explanation at all!
They are very rude and make you feel stupid.
They try to blame you for their errors - they didn’t send me the contract to read and sign for 3 days, my friend received hers straight away. When I questioned this they accused me of giving the incorrect details. It turns out they just couldn’t type my email in correctly. They missed out a letter.
This agency has a bad reputation and everyone tells you to avoid them.
Rebecca · 30 November 2023
★★★★★ 5/5
GoogleGreat place, very nice people
James was very kind and very receptive to our questions
Denzel · 18 October 2024
★★★★★ 1/5
GoogleHad mold issues for months before they did anything, wasnt given my key to the flat for 2 months after moving in, eventually only getting a key by copying a flatmates and sending Oakmans the bill. Terrible agency, no help, poor management.
Kinton · 7 April 2024
Agent replied · 23 August 2024
Thank you for your feedback. We are very sorry to hear about your experience and take these concerns seriously. We would like to learn more about what happened so we can address these issues appropriately. Please email us at info@oakmans.co.uk so we can look into this further. Your feedback is important to us as we strive to improve our service.
★★★★★ 1/5
TrustpilotMade an offer on a hmo property found…
Made an offer on a hmo property found out later that it had no hmo licence, or c4 consent Waited 4 months for Oakmans and vendor to obtain the correct consents, paid for mortgage and solicitor...Then told they've sold to someone else Unethical and blatant lies Refused to take the property off the market when my offer had been accepted They even attempted to transfer the tenancy management contract to me as part of the sale at 12% plus vat , outrageous fees.Wouldn't use them again or recommend them Any positive review I believe to be fabricated as my experience in 5 months is sub standard and reflects of cowboys running the agency
P · 26 November 2023
★★★★★ 5/5
GoogleJay and Brad were very helpful and made the experience easy. Answered all questions
Will · 28 October 2024
★★★★★ 5/5
GoogleI’ve viewed several properties through Oakman’s and finally bought the one I like. Alexandra Bird is the most professional and pleasant staff I met at Oakman’s. She has proactively and promptly updated me on the progress. 5 stars is for her professionalism.
Tian · 7 February 2023
★★★★★ 5/5
GoogleHarrison was amazing. He literally helped us get a place the day we went to them. Would definitely recommend!
Abigail · 2 August 2024
★★★★★ 5/5
GoogleCame in and was assisted immediately. Fast and efficient service and answered any questions I had
Abba · 14 March 2026
★★★★★ 1/5
GoogleOur house got broken into and the communication among staff was deplorable. Also, they forced their way in our house with less than 24hrs notice today 😁👍 …
Victor · 18 November 2024
Agent replied · 28 April 2024
We're delighted to hear that you found our staff very good and friendly. If you have any more comments or if there's anything else we can assist you with, please feel free to reach out. Your feedback is appreciated! 👌😊👍 …
★★★★★ 1/5
GoogleBought our student house with them last year… took ages to fix maintenance problems such as MOULD, forcing us to live with it. Made promises they did not keep and constantly kept us waiting for responses. I would not recommend you buy with them have insane deposits.
Gracie · 30 November 2023
Agent replied · 28 April 2024
Thank you for taking the time to share your experience with us. We sincerely apologise for the distress and inconvenience you have faced.
Please note that for this particular property, maintenance responsibilities are handled by the landlord's team of tradesmen, not directly by our agency. However, we are committed to facilitating better communication and resolution of these issues on your behalf. We will contact the landlord again to emphasise the urgency of addressing any outstanding maintenance problems.
★★★★★ 5/5
GoogleJake and Harrison were very helpful finding us a student apartment for next year!
Ellie · 17 October 2024
★★★★★ 4/5
GoogleJay was wonderful super friendly, efficient and made the whole process very easy.
Katie · 28 October 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
