Trusted Agent profile · Birmingham
★★★★★
1,440 reviews across 2 platforms
2 Katie Road, Birmingham, B29 6JG
Oakmans Estate Agents's office in Birmingham, at 2 Katie Road, is rated 4.3 out of 5 across 1,440 reviews on two platforms, including 1,262 Google reviews rated 4.3.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleJake was fantastic, excellent person.
We're thrilled to hear that Jake was fantastic and an excellent person to work with. Thank you for sharing your positive experience with us. If you ever require our assistance again, don't hesitate to reach out.
5/5
GoogleThe team at Oakmans were fantastic when selling our house. Always available and nothing was too much too ask. I would highly recommend!
5/5
GoogleTom and Niall were amazing throughout the entire process of finding us a house. Brilliant service and welcoming atmosphere!
4/5
GoogleThank you Oakmans! After struggling to find a 5 bed student house we would be satisfied with in March, they managed to find us a 7 bed within our price range with a great location close to uni and of great quality. Kaylee was especially helpful in finding a house that worked for us and had an friendly, understanding and honest attitude throughout! We're thrilled.
5/5
GoogleAlex was very lovely and helpful!
We're glad to hear that Alex was very lovely and helpful. Your kind words are appreciated.
5/5
GoogleBoth were friendly and helpful :)
We're glad to hear that both individuals were friendly and helpful. If you have any more comments or if there's anything else we can assist you with, please feel free to reach out. Your feedback is much appreciated! 😊👍 …
5/5
GoogleJay was awesome and really helpful.
We're glad to hear that Jay was awesome and really helpful. If you have any more comments or if there's anything else we can assist you with, please feel free to reach out. Your feedback is appreciated! 😊👍 …
5/5
GoogleOakmans were an absolute pleasure to deal with from start to finish. Everyone worked together as a really positive, well organised team. Special thanks to Laura for a really prompt and accurate listing, Tom for closing the sale and Sian for continuity. I consider Oakmans to be the best estate agents to sell through in Selly Oak and the immediate area.
5/5
GoogleNiall was a lovely man who was very nice to be around very good at selling houses
5/5
GoogleBrad was incredible - so personable and got us the house we wanted in a matter of minutes! Thank you Brad!
5/5
GoogleGreat experience - James was very helpful
We're pleased to hear that you had a great experience, and that James was particularly helpful. If you ever need assistance again in the future, feel free to reach out. Thank you for your feedback!
1/5
GoogleAvoid them. Honestly the girl named Ellie at the reception has the worst attitude and is really unprofessional. I live in London but was asking her about a student studio/one bed apartment for my friend who doesn’t speak English well. And she just said “Well we all know both of you will live in it and I’ll find you a two-bedrooms flat.” She will not take you seriously when asking questions and ignore you by leaving you in the waiting room for ages. Would never go to any Oakmans agents
1/5
GoogleAre you kidding me? Worst service ever! I don’t even know how the people who are working there can be this bad. They literally don’t do their job at all! The Agency either employ people who are competent for the admin job. Bad experience ever. Totally disappointed, I’m devastated writing this feedback. Do your job properly!
We’re really sorry to hear about your disappointing experience with our agency. This is far from the level of service we aim to provide, and we sincerely apologise for any inconvenience you've faced. We take feedback like yours seriously as it helps us identify areas where we need to improve. Could you please provide more specific details about the issues you encountered? This would help us identify what went wrong and implement corrective actions to prevent similar experiences in the future. We would appreciate the opportunity to resolve this issue and improve your impression of our agency. If you'd like, we can personally ensure that the concerns you've raised are addressed promptly and effectively. Your satisfaction is our priority. Thank you for taking the time to share your feedback.
5/5
GoogleJake and Ellie were amazing in showing us round the houses and explained everything and asked all our questions
5/5
GoogleOakmans was very professional. Joel was a great help, he really helped navigate which ones would suit
5/5
GoogleHolly and Ellie were angels
We're delighted to hear that Holly and Ellie were like angels and provided you with excellent assistance! 😇 If you ever need more help or have any further feedback in the future, please don't hesitate to reach out. Have a fantastic day! 👍😊 …
1/5
GoogleAbsolutely shocking service, wouldn't even give one star, wanted to view a property to buy, clearly they already had someone who wanted to buy so why bother giving someone else the run around. We were told the property had a viewing on a Friday and when we attended we were told the times had changed and they would look to reschedule. Then came Monday didn't receive a call so rang back on Tuesday morning, called several times when they finally picked up, only to be told an offer had been accepted on Monday. Totally disgusted with every single person that works in the Selly oak branch.
Hi Muhammed. I have looked into this review and cannot find any applicant with your name that has enquired about a property recently. All properties listed by Oakmans go to block viewing, this ensures that all interested parties get a fair opportunity to purchase a property on our books. If you would like to talk further about this, please call me or email tom@oakmans.co.uk. Kind Regards Tom
1/5
GoogleI have very bad experience with this agency and would not recommend someone to have any deal with this agency. I gave more than 400 Pounds admin fee for nothing. Even when I report the landlord that he did not want to follow some of the tenancy agreement, Oakmans simply said that they are just letting agencies which means I should handle my problem directly with the landlord, which I already did before making the report. They give some false promises about rolling tenancy, which made me stay only for 10 months with very huge amount of admin fee and deposit which I am afraid Oakmans will not handle any dispute on the latter one. Even, our property was already rented to other people in my 2nd month of tenancy, even when I already tried to prolong the contract. Not to mentioned that our privacy was violated with many viewing appointment notice which never happened and the frequent unexpected visit from the landlord. Simply to say, they would serve you well when you want to rent a property, but you don't really have any protection from the agency if you have any problem after the contract was made.I hope that people who read it will not have the same experience as I am because I read there are also quite many negative reviews which quite described how I feel with the Oakmans service.
Hi, I’m sorry to hear that you have had issues within your tenancy. Along with sales, Oakmans offer two types of letting service. One of these is full management, where we will look after you throughout the whole tenancy. The other is ‘let only’ where we just find tenants and do the paperwork for the landlord. The admin fee covers all admin work and at the time when admin fees were payable the fee charged was average and a fair price in this area compared to competitors. From your comments it is clear that the landlord was responsible for handling your complaints as after the contract was signed you went with a property that was rented on a let only basis. We simply do not comment if a landlord will allow you to do a monthly roll over as that is the landlords decision at the end of your fixed term tenancy. When we conduct viewings for the next academic year we will either call or email to confirm we are visiting the property to do a viewing for new perspective tenants. However, I apologise if viewings didn’t turn up and you were not notified. The landlords are also not allowed to just turn up at your property unannounced. This complaint is directly with them. It appears that the issues you have had have been with the owner after the contract was signed. Please can you contact the office to advise us on the property so we can remove the landlord from our register as we do not want to deal with landlords that treat tenants this way.
1/5
GoogleWe were promised upon viewing that the house would be ‘professionally cleaned’ before we moved in. If you are, make sure there is written proof to back this up. We hadn't, so were unimpressed by the condition of the property's lack of cleanliness when we moved in and had to spend the day cleaning the property ourselves. The furniture had not been cleaned behind in any capacity and, to name a few faults, the house was covered in dust, the kitchen cupboards were full of the previous tenants dirty/damaged kitchen utensils/crockery and there were grease marks and damp in the bedrooms. 2 months into our tenancy we had a 'resident' rat problem caused by poor maintenance of the property. Oakmans coordinated private pest control to come round but put down poison in the wrong area of the house. It was only due to our own efforts that the rat was eventually caught in a trap we had purchased. The likely cause of the problem, the kitchen door, took two months to replace. When it came to moving out, we had cleaned the house to a better standard than when we had moved in, yet there were still disputes regarding return of our full deposits. I'd strongly suggest to avoid this that all tenants take a thorough photographic inventory to avoid any disputes. If you are after personal, attentive service, choosing a letting of this scale should be avoided. Oakmans are a very busy letting agent in Birmingham who have 1000's of properties to deal with and as a result have to micro manage these properties. In our case, we were unlucky that the landlord was difficult for Oakmans to micromanage. As a result, you will be competing for their attention against 1000's of other tenants who let with them and you should expect to have to send a few emails, followed up by phone calls, should you require a prompt response. That said, if you have a maintenance issue and log it using the form, these are usually followed up in a couple of days.
Hi Beth, I have looked into this case and have tried to contact you to discuss further. Can you please contact me on either 0121246 4010 or tom@oakmans.co.uk Kind Regards Tom
5/5
GoogleOften estate agents in Selly Oak can rush you, adding to the already stressed experience. These guys were honest, transparent and friendly, always acting very professionally and answering all our questions. Our agent Laura was lovely, approachable and had a great knowledge of the area and overall process. If I had another year here I would definitely use them again, could not recommend higher.
5/5
GoogleThanks to Jake for helping us find and rent our student property, top service and a top man.
Hi Owen, we are happy to hear that Jake provided you with excellent service. we'll make sure that he receives your feedback. Have a good day!
5/5
GoogleHarry was very considerate and gave us his professional advice that helped us make a clear decision
1/5
TrustpilotTerrible company to deal with
Terrible company to deal with. Don’t answer phones, fob you off with excuses. Don’t fix problems. Happy to rent out rat infested houses at £150 a week without advising you off the issues before you sign the tenancy agreement. Basically have a don’t care attitude with students and their parents. 1 star review is being generous. Avoid this company at all costs. Shocking that they can operate like this. AVOID AVOID AVOID !!!!
1/5
GoogleAre you kidding me? Worst service ever! I don’t even know how the people who are working there can be this bad. They literally don’t do their job at all! The Agency either employ people who are competent for the admin job. Bad experience ever. Totally disappointed, I’m devastated writing this feedback. Do your job properly!
We’re really sorry to hear about your disappointing experience with our agency. This is far from the level of service we aim to provide, and we sincerely apologise for any inconvenience you've faced. We take feedback like yours seriously as it helps us identify areas where we need to improve. Could you please provide more specific details about the issues you encountered? This would help us identify what went wrong and implement corrective actions to prevent similar experiences in the future. We would appreciate the opportunity to resolve this issue and improve your impression of our agency. If you'd like, we can personally ensure that the concerns you've raised are addressed promptly and effectively. Your satisfaction is our priority. Thank you for taking the time to share your feedback.
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