Midland Heart Managing Agents for Cygnet Birmingham reviews

★★★★★ 1/5

Trustpilot

WHERE DO I BEGIN!!!!!

WHERE DO I BEGIN!!!!!! THE WORST PEOPLE TO BE HOUSED WITH. when I moved in the house was dismal. There was grass growing in the kitchen which it still does. It looked like a battle field for wood lice. Never seen so many dead woodlice in my life. The back garden was full of rat holes. I never saw a rat hole in my life. Everything was scummy. When you ask them to repair THEIR broken down rubbish of a house. Its 'your responsibility' I was getting harassed by my crack head prostitute neighbour who kidnapped someone. She went to jail..thought that was the end of that..until she came out and was allowed to have her property back although she is known to them and the police. police used to come regularly to arrest her. Now she has abandoned the property, the back garden is full of rubbish and people keep adding to it. Baring in mind she has only been back once since her release. The rubbish is getting worse in her back garden and now is causing vermin in my garden to the point I am scared to go out there I really need to cut the grass. They said due to 'legalities' they can't do nothing as a tenant is still signed to the house. The fence is broken hence why vermin is running is but the fence is 'my responsibility' and I cannot afford it. I had to redo all the kitchen cupboards myself, although they were falling apart..its 'my responsibility lol' Cost me £350. I also keep getting leaks from my bath to the living room. When you stand in the bathroom it feels like you are sinking. The ceiling under it is bowing, they artex the ceiling where the ceiling came through and never repainted the area, the plastering needs doing where all the water keeps raining in which is right by my electric box (whoever designed this house really is stupid) but I have been waiting several weeks for an appointment. up until today I am still waiting because the job has been given to a contractor. The sooner I can get out of here the better. The repair people themselves moan to me about Midland Heart and their cheap scummy ways..only doing the job because they have families to feed. If I could give -50 stars I would. I'm a Midland Heart Tenant..get me out of here.

Verified · 7 January 2021

★★★★★ 1/5

Trustpilot

Complete and utter slum landlords

Complete and utter slum landlords, they do not vet tenants or their engineers. They allow literal crackheads to move in next to you and God help you if you have a serious repair issue, they'll more than likely tell you to fix it yourself. A shambles of a company

A · 19 December 2025

★★★★★ 5/5

Trustpilot

Jagijit Clare

Jagijit Clare, has explain everything clearly , and the issue that we have in our bathroom. And he gave us the right requirements and solution, that’s needed. 10/10 service

Benedict · 29 May 2026

★★★★★ 5/5

Trustpilot

I had an emergency repair on my door…

I had an emergency repair on my door early hrs in the morning by Tevin who was brilliant, he was very professional, polite and efficient with his work!

Ayesha · 31 May 2026

★★★★★ 5/5

Trustpilot

Lee made our exchange so stress free…

Lee made our exchange so stress free always kept in contact with us to let us know everything that’s going on.. honestly great job and thank you for all you help. we am now moving to our new home today ☺️

Jade · 2 August 2024

★★★★★ 1/5

Google

Reporting them to the authorities first thing Monday morning they are negligent and awful. Please I beg, if you are vulnerable or have health issues DO NOT RENT from them they have zero accountability and they do not CARE about your needs. AVOID AVOID AVOID AVOID AVOID !!!!!!!

Mrs · 15 December 2025

★★★★★ 4/5

Trustpilot

The team member who came to do repair…

The team member who came to do repair was professional and polite throughout.

Mary · 7 September 2026

★★★★★ 1/5

Trustpilot

Midland hear doesn’t care about…

Midland hear doesn’t care about residents at all

Mr · 8 October 2026

★★★★★ 1/5

Google

Worst customer service I have experienced. Unwilling to consider the impact of their tenants behaviour on neighbours.

Pam · 11 August 2026

★★★★★ 1/5

Google

These lot waste peoples time and don’t attend when time given they don’t prioritise people with disabilities and serious health conditions where water isn’t working they want to play mind games I thought I’d leave this comment for people who consider being part of this nonsense.

LeE · 31 December 2025

★★★★★ 5/5

Trustpilot

really happy with service Martin White…

really happy with service Martin White , thank you

Sam · 1 October 2026

★★★★★ 1/5

Google

As a midland heart tenant currently getting a new roof , the contractors have left my roof with just a blue sheet cover on and the rain has leaked into my home damaging my carpets and I have been sat with no electric for more than 24 hours and I have a baby and a disabled child.

Kelly · 16 September 2025

★★★★★ 5/5

Trustpilot

Emergency repair

Had an emergency repair booked Tevein came out put the job right that was done a few days ago and still didn’t work after it was done.

Consumer · 30 May 2026

★★★★★ 5/5

Trustpilot

Rapid service

Any problems that we have had concerning repairs we have always had a rapid response and the repair done ASAP. This morning we had tom b come to sort a leak out in the loft which he did in rapid time .Tom is polite ,trustworthy and respectful so thankyou to you all .

Pip · 22 November 2023

★★★★★ 1/5

Trustpilot

Environmental problem.

I own my own house and live amoung residents who are part of Midland Heart and pay maintenance fees for the management of there property and grounds.I am discussed with the amount of rubbish that has been dumped at the back of our properties from shop owners and other residents near by.I know my neighbours have contacted midland heart many times and they have done nothing but suggested that we pay and remove the rubbish themselves.I myself have emailed midland heart and they haven't even bothered to reply.The amount of rubbish is now accumulating and is turning into the local tip.This is becoming a bigger environmental problem and I have contacted the environmental agency and I'm now waiting for a response.

Gillian · 6 December 2024

★★★★★ 5/5

Trustpilot

Others could learn from Vin

Vin attended my property today. He was polite, covered his shoes, without me asking. I was very happy with my repair. I don't have any faith with Midland Heart, but he was very professional. Thanks Vin....others could learn from you.

Of · 2 August 2024

★★★★★ 1/5

Trustpilot

Incompetent

I informed you that I had transitioned from housing benefit to universal credit and was being paid a month in arrears meaning I can pay the rent in arrears as soon as i receive the payment. This is the same as housing benefit where it was also paid in arreras but then I recieved no hassle from you. My account is only 2 weeks in arrears at the moment.I am now harassed every 2 days by text messages and called every week and asked to pay the rent. Every time I explain what's going on and told that's fine and to pay on the agreed date when universal credit is paid into my account.You seem to have no idea of how universal credit is paid, how often it is paid and what we agreed on. It's just come to simple harassment. You need to stop this. You already know I can't pay you until universal credit is paid to me. It really isn't difficult.I'm not going to put up with your bullying culture as you do to your staff, just check staff reviews, they're terrible.All those 5* reviews are mainly about your contractors and not about Midland Heart!!

Husen · 5 December 2024

★★★★★ 5/5

Trustpilot

I was helped by Ferdy

I was helped by Ferdy, a housing officer at midland heart. She helped me with managing my rent and supported me. She was really kind and took time to understand me and give me the necessary guidance and direction.

Faustjna · 7 August 2024

★★★★★ 3/5

Trustpilot

Sometimes things go wrong and sometimes…

Sometimes things go wrong and sometimes things get resolved being with midland heart for over 5 years , I've has my ups and downs , not going to day they're perfect , but they do try and resolve the issues , however on many occasions I've been let down , with repairs and workmen coming down without any notice . However I did put a complaint when an appointment was booked and they didn't turn up, and no compensation was offered for time wasted .

Dee · 18 November 2024

★★★★★ 4/5

Trustpilot

They didn't take time to come fix it

They're professional because they know exactly the problem

Hussein · 25 September 2026

★★★★★ 5/5

Trustpilot

Dominik was very polite and…

Dominik was very polite and supportive,he introduced himself before step into the house after that he ask what was the problem,and He got it fix in a matter of time and wish me good night.I would like to give him a 5 star he did well!

Shellyann · 18 March 2024

★★★★★ 1/5

Trustpilot

Terrible for repairs

Terrible for repairs. We've had a mould/leak issues in the home which they have dragged their heels getting to the bottom of. We now have a third party involved to help claim back damages. They soon get their empty homes sorted and up to scratch for new tenants but don't bother to help with current tenants. Some repairs are carried out quickly like broken seals on windows. But I find that bigger jobs/issues are just patched over by cow boys. Recently had a new bathroom fitted but within weeks mould started growing back on the walls. We have done everything asked from buying a dehumidifiers to keeping windows/vents open. On a recent visit it's been mentioned the walls are not insulated and this is down to be done. Just think it's poor service specially when rents being increased

Hollie · 15 November 2024

★★★★★ 5/5

Trustpilot

Great!

Ill just start by saying Marks absolutely incredible, any questions we've needed answering he's always been there on the end of the phone and always willing to help. Since all this exchanging process, he's made it a breeze! We honestly can't thank you enough for everything you've done helping us get where we are now! We appreciate you so much! Thank you again for everything. Shame we can't give you more stars as you deserve more. Thank you again for being so kind, so helpful and always there. You really are great!

Charl · 6 November 2024

★★★★★ 4/5

Trustpilot

Fahima- was a standout customer service…

Fahima- was a standout customer service representative for the rent team. She was extremely kind, patient and empathetic. My issues was rather complex and I had spoken to various people over the last month. She is a total asset as she has the right attitude work ethic. Was grateful she picked up my call.

Killakor · 19 September 2025