Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI am disgusted by midland heart . I have been dealing with damp well over 3yrs , the work has been done but not to satisfaction .I have a bedroom that is not habitable and water coming in by my front door this problem has apparently been sorted ,if it has been sorted then I'm a dutchman . They should have been out to put up scaffolding 3mths ago to get up onto the roof and I'm still bloody waiting absolutely hopeless and absolutely no scruples .
Mandy · 22 September 2024
Agent replied · 22 October 2024
Hi Mandy, we really appreciate you flagging this for our attention. Please could you call into our Hub on 0345 60 20 540 and we'll get this raised with our damp and mould specialist team to look into. The team at Midland Heart.
★★★★★ 1/5
GoogleAlyvia branon absolutely disaster advisor
Mo · 20 September 2026
Agent replied · 11 October 2026
Hi Mo, if there's anything that we can help with, or be able to share feedback internally for you, please don't hesitate to give our Hub team a call or you can email us on feedback@midlandheart.org.uk
The team at Midland Heart.
★★★★★ 5/5
TrustpilotMr Lee Duckworth.
Greetings beautiful people .. I am taking the time out to write this review for the man that made my mutual exchange possible.... Mr Lee Duckworth..... is an absolute legend .... What an absolute credit he is to the Midland Heart Association Team .. I've honestly been trying to move house for approximately 6 years...it's been alot with 3 daughters in one room, but finally i am ecstatic to say were moving...i cant thank you enough for your care, time, attention to details and contact skills. Don't ever change Mr Lee... You're valued, needed and appreciated. From Leah &Co.
Leah · 16 September 2024
Agent replied · 22 October 2024
Hi Leah - thanks so much for leaving such a lovely review for Lee. We'll be sure to pass on your kind words and great feedback. We're really glad he could help you and your family. If you ever need anything else, please just reach out to us. The team at Midland Heart
★★★★★ 5/5
TrustpilotPaul was very professional electrician…
Paul was very professional electrician he was very kind and helpful and did his very best to sort and repair my fan in my kitchen and the bathroom. Midland heart you are very lucky to have such a professional plumber .. Thabks again Paul. Nice to meet you .
Clare · 13 October 2023
Agent replied · 11 June 2024
Hi there Clare, we really appreciate you taking the time to give our colleague a positive shout-out.If you need a hand with anything else at all, please don't hesitate to call our Customer Hub team or drop us an email to feedback@midlandheart.org.ukThe team at Midland Heart.
★★★★★ 4/5
TrustpilotVery good nice manners
MISS · 24 September 2026
Agent replied · 10 October 2026
Thanks for the positive review!
The team at Midland Heart.
★★★★★ 5/5
TrustpilotI had some damp and mould work done by…
I had some damp and mould work done by a knowledgeable and experienced person by the name of Steve newends he worked quickly to getting the job done and gave advice on how to maintain the mould. A very nice person.
Jacqueline · 20 December 2025
Agent replied · 25 December 2025
Thank you so much for the lovely review Jacqueline, it's great to hear that Steve was able to help you and gave you some advice on how to keep on top of this!
The team at Midland Heart.
★★★★★ 1/5
TrustpilotHi we live next door to a Midlands…
Hi we live next door to a Midlands heart property they have made a mess in the back Garden Midland heart team came out to clean and made a mess on the road dropped paint on the floor never cleaned it up really bad , they have the rubbish in the back garden cause rats to live in there and a car that’s dumped They don’t care about neighbours its adjoining property they have blocked the chimney , fumes cannot get out been telling them No answer
Waheed · 10 September 2024
Agent replied · 22 October 2024
Hi Waheed, thank you for reaching out and for bringing this to our attention. We're really sorry to hear what's happened and we'd like to get to the bottom of this so we can help resolve any problems.If you could please send us an email to feedback@midlandheart.org.uk with your full address and name and send over any photos of what you're seeing and we'll reach out. The team at Midland Heart.
★★★★★ 5/5
TrustpilotI would like to say a massive thank you…
I would like to say a massive thank you to Graham & Lewis for making my week very fantastic. I am honestly happy with their service, mannerisms and kindness. They were very helpful towards me and I really appreciate it, thank you again guys xxx
Kelleisha · 5 January 2024
Agent replied · 11 June 2024
Hi Kelleisha, thank you for leaving us a lovely and positive review, we'll be sure to pass this feedback on internally with both of our colleagues. The team at Midland Heart.
★★★★★ 4/5
TrustpilotI had a gas engineer from PH Jones…
I had a gas engineer from PH Jones visit my home on 10 December 2025 for a boiler service/installation]. I was very impressed with the service. The engineer, Mark Pearce arrived on time, was very professional, and explained exactly what they were doing. They were very respectful of my home and left everything clean and tidy. It’s a relief to have the boiler sorted by someone so competent. Highly recommend their work!"
Shaw · 25 December 2025
★★★★★ 5/5
TrustpilotMy tap was fixed by Alex
Alex text me when he was on his way, he fixed a problem with my kitchen tap which kept dripping, but I also mentioned my outdoor tap wasn’t working and he even fixed this! He was polite , efficient and professional, also on arrival he showed his ID before entering my property! Thanks Alex.
Gemma · 12 May 2023
Agent replied · 11 June 2024
Hi Gemma, thank you for taking the time to leave us a positive review. It's great to hear that Alex was able to best support and fix the problem with the taps. If there's ever anything else, you know where to find us.The team at Midland Heart.
★★★★★ 5/5
TrustpilotI contacted Midland Heart and was…
I contacted Midland Heart and was directed to use the Mutual Exchange application process. However my circumstances were different from the questions asked online. After many emails going back and forth. Finally I was allocated a case manager Rebbeca Foster who listened and showed empathy to my situation. This has been a very emotional experience moving home after 28 years in the same house. Stewart came and did the house inspection and he answered all my questions. I would just like Rebbeca and Stewart are both truly exemplary members of staff who should be recognised for the work they do and show other members of staff how to offer customer service. Rebbeca and Stewart you’re both amazing 🤩
Susan · 28 August 2024
Agent replied · 22 October 2024
Hi Susan, thank you so much for the lovely review of our team members - we're so pleased they gave you such good customer service and made you feel better about your move! we'll make sure to pass this on to both Rebecca and Stewart.If there's every anything else you need, please just reach out to us. The team at Midland Heart
★★★★★ 1/5
TrustpilotI have lived with midland heart for 4…
I have lived with midland heart for 4 and a half years and I’ve had rats for around 3 do not rent off these people they only care about money. They are poor at managing staff it’s like they have strict script they stick to even when the mistake is on them they blame you and do whatever they want I cannot wait to move out and never have to speak to midland heart again!!! The whole street in Dunstall road has rats and midland heart own the properties in Dunstall so bare that in mind before you bud with these absolutely disgusting!!!
S.Ash · 27 August 2024
Agent replied · 23 August 2024
Hi there, thanks for reaching out and for bringing this to our attention. We understand that you've been dealing with an ongoing problem with pest and vermin, we'd like to step in to support you.If you could please send us an email to feedback@midlandheart.org.uk with your full address and details and we'll go from there.The team at Midland Heart.
★★★★★ 1/5
TrustpilotDrug addicts, drunks and dogs.
The worst housing association ever.My mother is living next to drug addicts and despite constant complaints and a crime number midlands heart are unable to act (as usual).They have left rubbish outside the back for over a year that now has rats constantly going in and out of it.Dogs using the front garden as a toilet constantly.Under your own rules they have breached the tenancy agreement multiple times.Damaging or dirtying the communal areas.Keeping item(s) in the property that are a health and safety risk.Carrying out any illegal activity in or around the propertyDog fouling in communal area.Damaging or dirtying the communal areas.I suppose it will take someone being attacked by a dog/drug addict for you to do something.The fact that you as a group allow drug addicts and drunks to bully old people is disgusting.
Kane · 23 August 2024
Agent replied · 22 October 2024
Hi Kane, thanks for taking the time to leave us your feedback. We're really sorry that your mother is experiencing these issues - we take antisocial behaviour and health risks very seriously. Could you please email us on feedback@midlandheart.org.uk with your mother's address and full name so that we can escalate this to the correct teams and have them reach out? The team at Midland Heart
★★★★★ 5/5
TrustpilotPhil came to fix my window but had to…
Phil came to fix my window but had to wait for a part so he made sure he secured the window for me and it was safe. Couple of days later he returned and fix the window for me. He was very friendly and did a great job. Thank you Phil
Alice · 14 July 2023
Agent replied · 11 June 2024
Hi there Alice, it's great to hear that you're happy with the recent repair experience from us.The team at Midland Heart.
★★★★★ 5/5
TrustpilotI would like to say thank you to Marlon…
I would like to say thank you to Marlon for coming out to my house sorting out my leaking kitchen tap I really appreciate your help I would like to to do my work for plumbing in the future please he has done a great job and stopped my leaking pipes
Gemma · 13 July 2023
Agent replied · 11 June 2024
Hi Gemma, thanks for the great feedback about Marlon - we'll make sure it's passed on! If there's anything else we can help out with, just drop a line on feedback@midlandheart.org.ukThe team at Midland Heart
★★★★★ 4/5
TrustpilotBroken bathroom fan
Broken bathroom fan: Josh Colman visited my home on Monday to repair broken bathroom fan. What an asset this young man is to Midland Heart. He was polite & he knew his craft & I felt confident that he would do a good job & I was not disappointed. Thank you Josh.
Sheila · 9 June 2023
Agent replied · 11 June 2024
Hi Sheila, thank you so much for taking the time to leave us a kind review on your recent repair experience. It's good to hear that you were happy with the service and if there's ever anything else that we can help with, please don't hesitate to email our team at feedback@midlandheart.org.ukThe team at Midland Heart.
★★★★★ 1/5
GoogleFull of crap. They don’t care about their tenants! whatsoever. Currently working with housing ombudsman to hold this housing association accountable for the multiple of horrible things they’ve caused and have allowed til present. Save yourself and seek housing elsewhere.
Sheeks · 15 December 2025
Agent replied · 14 January 2026
Hi Sheeks, we're really sorry to hear that your experience with us hasn't been great. If there's anything that we can still take a look into for you, or be able to flag any feedback internally, please don't hesitate to send us an email to feedback@midlandheart.org.uk with the details.
The team at Midland Heart.
★★★★★ 5/5
TrustpilotJag arrived promptly
Jag arrived promptly, took care and was very diligent in how he identified and documented the damp and mould issues.
Saffiey · 27 May 2026
Agent replied · 6 June 2026
Thank you for taking the time to share a review. We're delighted to hear about your experience when Jag recently visited your home. If there is anything else we can help with, we're always here to help.
The team at Midland Heart
★★★★★ 5/5
TrustpilotMidland heart surveyor Ashish from…
Midland heart surveyor Ashish from specialist repair visited today. Explained how to raise repairs on app and done a thorough survey.
My · 18 May 2026
Agent replied · 6 June 2026
It's great to hear that Ashish explained how to use our tenant app, it makes life so much easier being able to raise a repair at any time of the day or night - you don't have to wait for us to be open!
If there's ever anything else, you know where to find us.
The team at Midland Heart.
★★★★★ 5/5
TrustpilotAmazing Anthea
Anthea has been amazing to help me with my housing situation. I couldn’t thank her enough for the fast and hard work she has put in to help me with the situation I found myself in. I cannot express how much I appreciate the help and guidance.
Abbie · 21 September 2023
Agent replied · 11 June 2024
Hi there Abbie, thank you for taking the time to leave us a positive review. It's great to hear that Anthea was able to really support you during this time, we appreciate you giving her a shout out which we will be sharing internally.If there's ever anything else, please don't hesitate to contact our Customer Hub team.The team at Midland Heart.
★★★★★ 1/5
GoogleThey do not have any kind of respect for their tenant. They will torture their tenant mentally and push them into the situation where they have no choice to leave their property and prefer to stay on a street.
One issue have to report thousands time but still had been ignored. Sending some builders randomly without informing me, contacting or booking an appointments with me.
This was the first and the worst experience I had in my life dealing with Midland heart will never recommend anyone to bid and accept their property if they do care about their mental health.
My garden is like a jungle I have keep the back door and windows locked throughout the whole years because of the bushes. First I have been told that I don’t pay the service charges that’s why they don’t clear the back garden then when I agreed to pay they still refused and sent me a letter stating that if I do not clear the garden they will take a legal action against me.
Iram · 26 July 2024
Agent replied · 25 August 2024
Hi there Iram, thanks for reaching out. It's disappointing to hear that your experience with us hasn't been great. We understand that you've had contractors visit without notice and that your garden is overgrown, so that we can review what's happened and be able to help, please could you email us at feedback@midlandheart.org.uk and we'll take it from there. The team at Midland Heart.
★★★★★ 3/5
TrustpilotGreat Landlord / Needs to improve repair service system
It has been great being a Midland heart tenant for years now almost 10+ my only sign of improvement that i would suggest is more early dates for repairs rather than waiting over 2 weeks, aswell as having an hrs time slot to wait for the repair person to arrive and lastly a call to advise the repair person is on the way if the hr slot isnt available. This ensures that someone is actually attending and we dont have to sit around all day to avoid missing the appointment. I have had appointments 3/4 weeks away and whereby the repair person doesnt turn up only to find there has been emergency and that is actually when i call in the next morning, there is nobody to ring you to advise no one is coming or attending or job has been cancelled, so it helps that we get on with our daily routine while midland heart team get on with theirs rather than having to wait around for the repair person to turn up as some appointments are 9-5pm so its pretty much a days work lost.
Aysha · 23 July 2024
Agent replied · 23 August 2024
Hi Aysha, thanks so much for taking the time to leave us this feedback - we really appreciate it. We'll send your recommendations on to our teams internally as it's always really useful for us to know how we can improve our services going forward. If there's anything else we can help you with, please do get in touch with us on feedback@midlandheart.org.ukThe team at Midland Heart
★★★★★ 4/5
TrustpilotWhere do I start eh ….
Where do I start eh ….. firstly when you need help no one to contact and they are very to speak to plus other things . Someone at midland heart needs to give a damn about their job because once I spoke to someone one day he/she just said ring back Monday . Not good enough. I find that it’s not the way to protect tenants of a contract and if I want other work doing they just say no . I wanted to protect my car parking area with bollards but I got rejected.
Mr · 23 July 2024
Agent replied · 23 August 2024
Hi Mr Wild, thanks for taking the time to leave us some feedback. We're really sorry that you found it difficult to get in touch with us and felt your concerns weren't taken onboard - if you'd like to send us any more details so we can look into this further for you, you can send us an email on feedback@midlandheart.org.uk. The team at Midland Heart
★★★★★ 5/5
TrustpilotI had the pleasure of having mohammed…
I had the pleasure of having mohammed Junaid as the person in charge of my case. I was going through the most difficult time in my life where all I needed was someone somewhat similar to Mohammed but I got lucky and received Mohammed. He was able to give me the tenancy and at no point did he give up, he continued to try his hardest for me. He went above and beyond even though he did not need to. Midland hearts has the best employee under their belt. He truly deserves a medal, a pay raise and much more.
Khaver · 12 July 2024
Agent replied · 23 August 2024
Hi there Khaver, thanks for reaching out and for leaving us a positive review.It's great to hear that Mohammed was able to help you and we appreciate you giving him a shout-out, we'll be sure to pass this on.The team at Midland Heart.
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