Midland Heart Managing Agents for Cygnet Birmingham reviews

★★★★★ 5/5

Trustpilot

Hi got a response back promptly

Hi got a response back promptly. with an update on my enquiry.

MR · 2 June 2026

★★★★★ 1/5

Google

Absolutely awful service. Still have outstanding defects from November and they are still not sorted. Some staff can be quite rude. Acting like they can not be bothered. Put a complaint in and still not heard anything. Would not recommend getting a house with midland heart. Absolutely awful.

Lydia · 16 July 2025

★★★★★ 5/5

Trustpilot

Takara Clarke

I am currently going through a mutual exchange with midland heart we applied in February and was having no luck with the email situation but after calling up we had the pleasure of having Takara Clarke deal with it all. She came inspected both properties and we are now on the road to our new homes and for this we can not thank her enough !! She has been super helpful and can’t do enough to support both parties !! Such an all round lovely person and I can’t thank her enough !!x

Demi · 4 April 2024

★★★★★ 5/5

Trustpilot

Thank you Dan Cartwright for fixing the…

Thank you Dan Cartwright for fixing the toilet and boiler, this guy knows his stuff, pity some of the guys who work for this company can't get the job done the first time.

Dawn · 11 March 2024

★★★★★ 5/5

Trustpilot

Myles Wilson and David Loveday from the…

Myles Wilson and David Loveday from the Birmingham team have been absolutely amazing. Definitely a credit to your team. They've done a smashing job! Their customer service, attitude and attention to detail to the work they're doing has been next to none. There are ongoing work to the job they're doing and based on this experience I only want these gents or at least of one of them to complete the amazing work they've started.

ALESHA · 3 July 2024

★★★★★ 5/5

Trustpilot

Luke went above and beyond

Luke went above and beyond. He did a really good job, and he was very time efficient! No mess at all, lovey kind person the door was fixed perfect so it no longer came loose.Appreciate his help and hard work, keep up the great work!

Samira · 17 May 2023

★★★★★ 5/5

Trustpilot

Stuart was great,he help and reassured…

Stuart was great,he help and reassured us through the whole process ready for the NTQ to happen following a Brevement. His advice was very much appreciated and made the whole process a lot easier.

Kerry · 14 February 2024

★★★★★ 1/5

Google

Disgraceful how tenants are treated. We have had a sewage problem for 2 weeks. raw sewage from various properties in the street pouring over footpaths and into street for past 12 days. We are connected to a very old cesspit not mains sewers. The original problem was at the flats at the top of the hill . At the time this was reported it was told to the operative that the Drain specialist needed to clear the drains at the bottom of the hill by the 2 houses and second set of flats. However despite this being repeated the operative took no notice. The drain tech cleared the top drain but not the properties at the bottom. some 13 days later we have sewerage pouring into the road we cannot use our toilets or sinks . 13 days an no sanitation. When these properties belonged to Orbit the problems like this were sorted in 24 hours . Midland heart it takes weeks and we are left in unsanitary conditions and our health threatened. Midland Heart have been emailed several times and surprise surprise no response. and when you call operative says someone will come -- well that's like waiting for it to snow pink!!! This will be reported to the Housing Ombudsman, and also the local and national newspapers and our local MP tomorrow as we have had enough Its like living in the middle ages!!!!

Sandi · 14 March 2024

★★★★★ 5/5

Trustpilot

Midland Heart (Abdul Aziz) Helped Panna Ben Joshi

Midland Heart And Panna Joshi Support Workers Have Been A Great Network, Panna Ben Sister is critically ill since April of this year, I am glad everything is back on track with regards to Panna Ben

Jay · 18 December 2023

★★★★★ 1/5

Trustpilot

Midland Heart have unethical practices

I don't believe these 4 and 5 star reviews. Midland Heart have unethical practices. If you enact your right to complain or put them on notice for repairs, you become a target; the harassment, lies and legal proceeding begin. Because they have the finances some will find it very hard to afford legal support to fight their case against Midland Heart. A few years ago we reported a flood in our property that went on for months. We enlisted a solicitor and was visited by Midland Heart who asked us not to use the solicitor and they would sort us out. We declined. After spending thousands on a solicitors the repairs were still not sorted. Every complaint we made Midland Heart would try to find something to suppress us so we did not follow through, like if we owed 2 or 3 weeks rent, which isn't much. Midland Heart would say their contractors had attended and they didn't. Their contractors would turn up and then find an excuse to walk off the job without starting or finishing. Midland Heart played a lot of games. Contractors would come, card the property and take photographs of them standing outside the property, when in reality they did not attend on the date they were suppose to. The latest is taking us to court for an injunction for access when access was not a problem. They were gaining access while taking us to court. Do you see the lies they tell and how far they are willing to go to discredit or suppress you?They will try to get you to pay their cost so they can pass this onto the tenants who have successfully gained a disrepair case against them.We thought moving from a council property to housing association would be better for us. Some advice for you, Midland Heart are the worse out there. They are a charity but not charitable. They will try to strip you of your finances, health and dignity if they can.Get a council property - stay clear.

Prefer · 13 March 2024

★★★★★ 1/5

Google

Disgraceful how tenants are treated. We have had a sewage problem for 2 weeks. raw sewage from various properties in the street pouring over footpaths and into street for past 12 days. We are connected to a very old cesspit not mains sewers. The original problem was at the flats at the top of the hill . At the time this was reported it was told to the operative that the Drain specialist needed to clear the drains at the bottom of the hill by the 2 houses and second set of flats. However despite this being repeated the operative took no notice. The drain tech cleared the top drain but not the properties at the bottom. some 13 days later we have sewerage pouring into the road we cannot use our toilets or sinks . 13 days an no sanitation. When these properties belonged to Orbit the problems like this were sorted in 24 hours . Midland heart it takes weeks and we are left in unsanitary conditions and our health threatened. Midland Heart have been emailed several times and surprise surprise no response. and when you call operative says someone will come -- well that's like waiting for it to snow pink!!! This will be reported to the Housing Ombudsman, and also the local and national newspapers and our local MP tomorrow as we have had enough Its like living in the middle ages!!!!

Aleksi · 11 March 2024

★★★★★ 1/5

Trustpilot

profit profit profit !!

Don't think they employ qualified plumbers .my bathroom floor was soaked through all around the toilet emergency plumber failed to find a leak blaming us for the wet floor saying we must be spilling water over the bath n not realising. lived in my house 19 yrs would this not have previously happened at some point before? hubby came home.from work and found the leak in 10 seconds flat leaking from back of the toilet . how could a qualified plumber miss that . noticed also midlsnd heart only respond to positive feedback .

Karen · 11 March 2024

★★★★★ 1/5

Trustpilot

If I could give -10 stars

If I could give -10 stars, I would. I moved into a MH property in 2021. Due to drug using antisocial neighbour (placed under Court issued injunction for one year without effect), I lost my business and my mental health. They dragged their feet, dropped the ball and over 2 years later, we are no further ahead. Absolute disgrace. They couldn't even issue an ASB order in the early days because "he didn't answer his door"Midland Heart are just another company feeding off the poor and desperate. Raking it in for little in return.AVOID!

Max · 8 March 2024

★★★★★ 5/5

Trustpilot

Toussaint Thompson

Toussaint of Maidland Heart's Tenancy team was prompt, couteous and considerate, and very knowledgable about that matter we needed dealing with. It is because of conscientious individuals like Toussaint that we have more faith in the capabilities and scope of Midland Heart. I would recommend him as a contact to anyone who needs assistance with tenancy matters. It was a prooductive and comforting experience dealing with him.

Lee · 21 October 2024

★★★★★ 5/5

Trustpilot

Absolutely lovely man

Absolutely lovely man, very helpful and supportive. Very knowledgeable on the situation.

Charlotte · 20 May 2026

★★★★★ 5/5

Trustpilot

Ollie Roe thank you for doing a good job.

Had an Electrician come today to replace a few electrical fans, he was very helpful explaining everything he needed to do, cleaned everything spotless when he was finished. Thank you Ollie Roe for doing a great job.a pleasure to of met you.

Cindy · 29 June 2023

★★★★★ 5/5

Trustpilot

Praise RE - Andrew Stewart,

RE - Andrew Stewart,What an incredible gentleman he really is, came out to us several times for multiple reasons from repairs to end of tenancy fitting the key safe; he really is a man with many talents, and his work does not go unnoticed, always kept up to date with what’s happening and when, future visits are planned accordingly and he’s an absolute pleasure to have a conversation with, we can only hope that we come across people like him in the future.From George & Samantha from Leicester.

George · 24 February 2024

★★★★★ 2/5

Google

Priority should also be given to disabled people who recieve low income. I think the current system does not work and bidding on a house is quite impossible. Even if you're part of a specific eligibility criteria.

Emily · 16 October 2025

★★★★★ 2/5

Trustpilot

Been with midland heart fr over 11 yrs…

Been with midland heart fr over 11 yrs now. Repairs wise is a nightmare. Most are done by workers who clearly cba. So the good workers have to come out and re do them..charge for services that haven't been done for months..and it turns out if you spend time n effort on your home your repairs get held back further..how is that fair?? Midland heart clearly don't care regarding the homes or the tenants...as long as the rent moneys coming in....prove me wrong!

Jane · 19 February 2024

★★★★★ 5/5

Trustpilot

Under very a very hard situation I was…

Under very a very hard situation I was able to be helped by Kirrie mannix who went above and beyond to help me find my forever home can't thank this lady enough!

Beckie · 15 February 2024

★★★★★ 3/5

Trustpilot

Ceiling Leak

I am over sixty with health issues. I have been waiting since 2nd January for the leak to be resolved. Last night which is now 13th February I was told by the engineer that it might be fix sometime this week. He would have to submit a report in the mean time when the shower is turned on I await in my downstairs hallway with plastic and bucket to catch water. This is not hygienic for my healthcare, please do something, it’s been over a month and this situation is stressing me out.

Jennifer · 13 February 2024

★★★★★ 1/5

Trustpilot

Fobbing off the elderly!

My dad being in his 70s has been taken advantage of and given the run around by Midland Heart. It’s so sad to hear that he had continued paying them towards his mortgage portion even after the entire balance had actually been paid off. He’s had a tough 2 years fighting Prostate cancer and now to have to deal with this is awful. The housing association are refusing to acknowledge that he had ever paid this off and won’t discuss anything about it. Having a look at his bank statements I see that he is continuing to send Midland Heart monthly payments towards his mortgage. He has contacted them numerous times asking for his most recent mortgage statement, instead they will just fob him off. Luckily he has kept some of his statements to prove his mortgage was managed by the association. Midland Heart, I urge you to make this right! Your responses and actions have been totally unacceptable. I will take this upon myself to involve the Housing Ombudsman and Trading Standards. Please pass on an email address of who/which team I can contact personally. Thanks for your time in reading this and apologies for the long winded complaint.

Sarah · 11 February 2024

★★★★★ 5/5

Trustpilot

Rachel from Tenancy Services was…

Rachel from Tenancy Services was fantastic and really helped us out, I don't know how to say thank you.

Selina · 3 October 2024

★★★★★ 5/5

Trustpilot

Having had poor experiences of M.H

Having had poor experiences of M.H. over the past couple of years I was very pleasantly surprised at the understanding attitude of Rebecca. She listened and took all information in and acted within a few days to resolve the situation my neighbours and myself found ourselves in. I wish there were a few more people in the public sector with this outlook it would make life so much easier. B

MR · 12 August 2024