Midland Heart Managing Agents for Cygnet Birmingham reviews

★★★★★ 1/5

Google

After living in my residence for over 10 years and having a good relationship with midland heart I have decided to move away from the company because of a certain individual who is associated with them. I was led to believe Midland Heart was a diverse and charitable organisation which welcomes all walks of life but their directors prove otherwise. I.A has directly mislead people online and has spread false news regarding the Palestinian/Israeli conflict. He has been engaging with the public on social media and has shown his full support to the Israeli government. He refuses to acknowledge any civilian deaths and has supported the terr*rist attacks on Christian hospitals and other public buildings in Gaza which have resulted in hundreds of of people dying. He also claims on his social media that the peaceful protest which are held in Birmingham are “supporting terr*rists” and he feels “utterly ashamed” that people are advocating for peace. As a director he has a duty to be a positive figure at midland heart and to portray a neutral image. I believe someone who has such an important role must be held accountable in what they spread online. I have read his tweets and I am appalled by the lacking of compassion and the complete disregard he has of innocent human life. Regardless if it’s Palestinian or Israeli.

Jamal · 12 November 2023

★★★★★ 1/5

Google

Tenant for over 30 years. Over recent years they have become increasingly difficult to contact or communicate with. I don't want a dismissive conversation with "customer" services. I'm now expected to download an "app" to report repairs. Why cant this be done online? Another stupid idea. Your unwelcome app will not work on my phone so I'm forced to waste my money phoning you to report a simple repair which from experience you will struggle to complete without repeated calls wasting more of my time and money. Midland Heart are supposed to be a housing association but it is managed as a business where "customers" can shop elsewhere and tenants are considered secondary to staff who clearly want no involvement with tenants and consider them an inconvenience. Your "Customer Voice" is a farce that achieves nothing other than employment for someone at MH.

Soupdragonism · 12 November 2023

★★★★★ 1/5

Google

Bought two properties from midland heart last year they had been vandalised by midland heart staff in-between viewing and exchange which wasn't a good start and was never rectified they told me to claim on my insurance which wasn't possible as I didn't own the properties when they were damaged. Communication has been appalling, they won't speak to me as a leaseholder as they believe my date of birth is wrong. Its not. To solve the issue I was told to attend the Birmingham office with my passport. I live in East Sussex so 340 mile round trip. I don't think so. It took me months and months to get a rent statement of what service charges I've paid. I was told becuase my date of birth was enetered incorrectly on my sysem i wont be receiving one by post or any other means on at least 6 separate phone calls. I advised that if you can't send me a rent statement then DD will be cancelled. They advised me I needed to pay regardless of whether I receive the statement or not which is not true, to be supplied a receipt or statement for payments made is legally required. Most of the staff at the call centre sound fresh out of school and have no knowledge on housing or customer service. I called to make a payment today for service charges to be told " lines are down init call us back tomorrow init " I very much doubt I will get a call back tomorrow. Midland Fart are quite possibly the worse social landlord/leaseholder known to man.

Sam · 12 November 2023

★★★★★ 5/5

Trustpilot

(Mohammed Junaid Miah) was our housing…

(Mohammed Junaid Miah) was our housing officer he went above and beyond to assist us with our mutual exchange process. Throughout it all he was consistently engaging and communicating with us to keep us in the loop and allow a smooth fast flowing proccess. All expectations from us were met by himself with real time frames. 5 ⭐️

Rem · 16 December 2024

★★★★★ 5/5

Trustpilot

One of the best Midland heart engineers I've met

I reported an issue with my kitchen sink hot water tap, the flow of water would suddenly stop after a few seconds of running. The engineer that came out who's name is VIN or "VIN DEISLE" 🤣 as he stated to me when he arrived he arrived on time, was extremely friendly, very respectful of my property, asked if he needed to place covers on his shoes on entering my home, which not many of the engineers do so I really appreciated that. Once he started the job he was very informative about what the problem was be also advised me of a few other things that needed addressing in my kitchen, which I am grateful for also, He knew exactly what the problem was and the job was complete in no time, problem fixed, water running normal again, one of the best Midland heart engineers if have met in the 8 years living in a Midland Heart property they need more like Vin.

CLEO · 7 November 2023

★★★★★ 5/5

Trustpilot

The two contractors Graham Sheffield…

The two contractors Graham Sheffield and Lewis Bain who came out to my address today on the 6/11/2023, Monday. Were absolute gentlemen. They managed to do all the outstanding repairs in a professional and high standard. They were well mannered and friendly. I have no complaints with them or with the high quality of work that was achieved. I would happily allow them back in future to carry out any repairs that were required. I was given a card by the gents asking politely for a review when I had time but I cannot scan the barcode. So I have done it this way instead.

Helen- · 6 November 2023

★★★★★ 5/5

Trustpilot

Lewis & Graham was brilliant

Lewis & Graham was brilliant! A huge pressure has been lifted off of my shoulders and I’m extremely grateful. Superb job lads! From number 34

Pariss · 5 April 2024

★★★★★ 5/5

Trustpilot

Trlok was very good and supportive with…

Trlok was very good and supportive with regards my asb case. I would highly recommend him if you're having troubles with any neighbours. He went above and beyond to help me.

Tash · 23 November 2023

★★★★★ 5/5

Trustpilot

Very helpful and polite caring and…

Very helpful and polite caring and considering of there tenants and got the jobs done quick and effective 100 percent happy

Mr · 18 September 2026

★★★★★ 1/5

Google

They are no help I have been living in their damp and mouldy property for 5+years they come and don't do the job properly. My kids have become seriously ill from the Damp and mouldy property in which they cover in paint thinking its just a passing thing and have to come again. Useless don't waste money or time moving into their property avoid at all cost. I would have moved but can't afford to go anywhere else

Bestgamerever · 12 December 2023

★★★★★ 5/5

Trustpilot

Vin was brilliant.

Vin was brilliant.He resolved all my issues, was super friendly and probably the best representative of Midland Heart I have come across.Reoslved my maintenance issues in a time efficient and friendly manner.

Khuram · 24 October 2023

★★★★★ 1/5

Trustpilot

Worst housing association I’ve been with

Been a tenant for 8 years and their priorities are ridiculous. We’ve had nothing but nuisance neighbours because they don’t vet people, been flooded and the carpet was ruined, people on drugs and alcoholics also being a nuisance. Electrics are faulty, they put a flu in my front room, sink taps on the bath & they refuse to fix the toilet because it’s encased with old rotting wood. There’s been needles and human excrement in the washing machine, they refuse to fix ANYTHING if it requires a bit of work. I have asthma and Spina Bifida, the flats are mouldy and damp despite trying to keep it down with their tiny window vents; all MH care about is the money. Their properties need knocking down and rebuilding because these are not fit for purpose as told by someone from the council. I also have an infestation of flies coming from god knows where!! My neighbours flat has been left for months with dirty cat litter and probably rotten food as she’s been sectioned, they could at least get the regular cleaners to clean it considering how much they go on about looking after the flat when they can’t even do it themselves once a tenant is no longer there. They’ll probably try to delete my honest review though so it doesn’t make them look bad. 🙄

Kimberley · 22 October 2023

★★★★★ 5/5

Trustpilot

Specialist repair surveyor Ashish…

Specialist repair surveyor Ashish visited today, tried to help me with the tenant app and to raise day to day repairs.

Sheila · 21 January 2026

★★★★★ 5/5

Google

Went there for an interview. Receptionist is so sweet! Employees are all focused on their jobs. Though i didn't make it through the interview but i can tell, it must be a great place to work at!

Ashu · 10 June 2023

★★★★★ 5/5

Trustpilot

Lewis & Walwin

Lads were well mannered, ready to go and on time. The service was efficient and they were really polite. I appreciate the communication Lewis & Walwin gave when carrying out their work.

Tere' · 20 October 2023

★★★★★ 5/5

Trustpilot

Excellent customer service

Paul Bird and Josh Barsby. I recently had the pleasure of experiencing excellent customer service from the employees Paul Bird and Josh Barsby. From the moment they walked in, I was greeted with a warm smile and a genuine willingness to assist. The two went above and beyond to answer my questions, provide product recommendations, and ensure I had the best experience. Their knowledge and professionalism were truly impressive, and they made me feel valued as a customer. I left the store with a sense of satisfaction and gratitude for the outstanding service I received. I highly commend these employees for their dedication to providing top-notch customer service.

Kiran · 18 October 2023

★★★★★ 5/5

Trustpilot

Quick service for repair

Milion · 4 June 2026

★★★★★ 5/5

Trustpilot

I had a plumber Robert Barker who…

I had a plumber Robert Barker who checked a garden door and windows. He was very helpful and friendly. He checked the door if everything was working fine.He also noticed my door chain was not secured properly as I'm useless with DIY. He drilled extra screws in and now my door chain is secure and working properly. I'm very grateful for this and feel safer as I had a break in last year and as a carer for a special needs child my income is low so this man truly made a difference.I think midland heart are lucky to have him. Not many are like him. Thankyou

Weisskopf · 17 October 2023

★★★★★ 1/5

Google

I’ve been a tenant for 3 and half years with Midland Heart. They were due to renew my kitchen in 2024 as it was last assessed in 2002 and they update every 20 years. I had been informed this twice in 2 different years 2021&2022 by 2 …

Carlene · 16 April 2025

★★★★★ 5/5

Trustpilot

Dominik was very helpful and polite

Dominik was very helpful and polite. He came in fixed our hot water problem quickly and efficiently and was very patient throughout all of it

Ahmed · 17 March 2024

★★★★★ 5/5

Trustpilot

I had a electrician called Paul Salter…

I had a electrician called Paul Salter who checked a kitchen light. He was very helpful and friendly. He went above and beyond and thorough checking if everything electrical was working fine. He also noticed my door chain was not secured properly as I'm useless with DIY. He drilled extra screws in and now my door chain is secure and working properly. I'm very grateful for this and feel safer as I had a break in last year and as a carer for a special needs child my income is low so this man truly made a difference. I think midland heart are lucky to have him. Not many are like him. Thankyou

Ms · 11 October 2023

★★★★★ 5/5

Trustpilot

Mr P.Bird

Mr P. Bird is absolutely brilliant. He's just fixed my bathroom door. Smiling and chatty. He has completed the task while also dodging pink balloons and a fridge in the hall. In and out no problems.

Megan · 26 June 2023

★★★★★ 4/5

Trustpilot

I am leaving this review for two…

I am leaving this review for two reasons. The first one is for Trlok, a most tenacious officer, who is as good as his word. The second is for Fionnuala, who in her limited capacity, tried her hardest to help resolve our problem. My biggest problem with Midland Heart is that customer services is useless. If the complaint isn't straight forward I.e: plumbing or an electrical problem, then they don't know what to do with it! Therefore, for the most part, they ignore it. Training greatly lacking.Nearly four years it took to get to the right people, once Trlok got involved, the process evolved to where we are today. Problem (for the most part) solved.Big thumbs up to Trlok & Fionnuala. Big thumbs down to customer services.

Cal · 7 October 2023

★★★★★ 4/5

Trustpilot

I have been a tenant of Midland Heart

I have been a tenant of Midland Heart, and my overall experience has been good, the property I live in is well maintained, repairs are done when requested, and or RLO Eva Mateffy is very helpful.

Pat · 19 June 2023