Midland Heart Managing Agents for Cygnet Birmingham reviews

★★★★★ 5/5

Trustpilot

Tom B

Had a loud whistling noise when turning our shower on. Had a previous MH worker come change our shower head. He fitted the wrong size so we gained a leaking shower head & still had the whistling noise. Reported it as still an issue. Tom B came out & changed the whole shower for new. Whistling noise ceased!! Brilliant 🤩 Tom B was professional, polite & had the issue diagnosed within seconds. Job sorted beautifully. Thank you

Victoria · 31 October 2023

★★★★★ 1/5

Trustpilot

I am waiting for smoke and draught…

I am waiting for smoke and draught seals on my doors internal to be done ,and 3 new pains of glass as trickle vents are draughty in winter, this has been going on since 9th of march 2024,then they gave me a second date 12 April nobody showed up again ,now they have gave me another date 9may it's not right the way they treat tenants made 3 complaints

Nathan · 16 April 2024

★★★★★ 2/5

Trustpilot

The property was not clean

The property was not clean. The drain in the shower was blocked with small stones, there was also plastic in the along with dirt and hair when reported it I was told that midland Heart advice there tenants to try and fix the problems themselves before contacting them. The advice given to me was to use a solution to clean the drain which didn't work so I ask someone to unblocked it for me. I also reported a light fitting in the ceiling in the bedroom that is very dirty and sticky, I was told it is not a repair its just dirty.

La · 4 August 2023

★★★★★ 5/5

Trustpilot

The World's Best. I have been with these guys for five…

I have been with these guys for five years and they are superb. Honestly I can't imagine a housing organisation that would be better. Any repairs are always done by friendly and competent work people. The social rent is so fair and way below what the private sector charges. The telephone team are friendly. They have put in and regularly check the fire alarms, have cleaners for the common area and the excellent service just goes on and on.

Kevin · 30 August 2023

★★★★★ 5/5

Trustpilot

EXCELLENT WORK

I HAD MY BACK WALL IN THE GARDEN REPAIRED, REDENDER AND PAINTED ALSO THE WALL DOWN THE SIDE OF THE ALLEY WAY I HAD SLABS PLACED ON TOP AND THE BRICK WORK REPAIRED. THE CONTRACTORS WHO CARRIED OUT THE WORK JOHN AND ANDREW DID A EXCELLENT JOB. ATTENTION TO DETAIL WAS THE BEST. THEY WERE VERY FRIENDLY. I WOULD HIGHLY RECOMMEND THEM. THEY WENT ABOVE AND BEYOND THEIR CALL OF DUTY. THEY ARE AN ASSET TO MIDLAND HEART. WELL DONE JOHN AND ANDREW.

Sandy · 2 August 2023

★★★★★ 1/5

Trustpilot

Applications aren't processed in terms…

Applications aren't processed in terms of who needs the property the most I dont trust there application process at all my mother who is 50 and step father who is 63 live in a 3 bed private house with a massive garden are struggling as my mother is disabled and my stepfather works full time and is her carer the rest of the time. My mother is struggling to get up the stairs and the strain of working full time and doing everything at home for my step father is starting to wear him down.They applied for a 2 bed bungalow and was told they are the second applicants the property is still on the website 2 weeks later so they are definitely hand picking people as surely the first applicant would of accepted it by now

Craig · 1 August 2023

★★★★★ 5/5

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Charlene was helpful with some…

Charlene was helpful with some adjustments to my tenancy thank you

Danielle · 3 October 2024

★★★★★ 5/5

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The plumber Abu was very polite he…

The plumber Abu was very polite he introduced himself by showing me his identification. He completed the work leak to the toilet without any dramas. Thank you Abu

Linda · 6 November 2023

★★★★★ 5/5

Trustpilot

Anti Social Behaviour …

Midland Hearts Repair and Customer Service was very poor. However Mr Abdul Aziz ( Housing Officer), was very helpful in dealing with ASB problems with drug addicts and alcoholics next door. He supported us in gathering evidence to get them evicted. He went beyond the call of duty to support us and to get the property repaired. He could not have been more helpful.

Mat · 8 July 2024

★★★★★ 5/5

Trustpilot

Response

The advisor was pleasant and could understand my views about the answers I gave. Wasn't rude at all, but was responsive to my choices. I was happy to answer his questions as he didn't make me feel sad whilst asking them. I enjoy every moment when the team calls as they keep the conversation very happy.

Natika · 15 November 2024

★★★★★ 5/5

Trustpilot

Phone research with midland heart provider

I had a phone convocation with one of midland hearts research providers who was very polite and professional in asking any concerns or questions I had about the recent work that was done towards our building and just asking for my honest opinion. I find midland heart are always very professional in the work that’s done.

Maryam · 15 November 2024

★★★★★ 5/5

Trustpilot

Midland heart has a heart for their tenants …

Hi everyone I have to rate midland heart 5 stars, because I have been a tenant of theirs for 16 yrs, living ln the same property. In my experience they have supported me 💯 percent throughout my tenancy in every way they could.whether that has been for repairs or anything else Which has showed me that they do care about their tenants and their needs if I could rate them any more I would. One of the best housing associations have ever rented from, thank you midland heart.

Miss · 24 July 2023

★★★★★ 3/5

Trustpilot

I ve been a tennant with these for 3yrs…

I ve been a tennant with these for 3yrs plus .they do some repair s but leave some, for the tenant to do ie cubbards ,fencing outside etc !…my rent when I moved in was 105 per week -it’s now 126.&few pence …I need a new bath ,as it’s old and cracked ..but I can whistle for it ..I suppose they are better than private landlord ..there I’ve had my rant !

Teresa · 2 February 2024

★★★★★ 5/5

Trustpilot

Questions were to the point and direct

Questions were to the point and direct. Didn't keep me on the phone for long

YF · 24 July 2024

★★★★★ 5/5

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Trcole is very helpful and is a great…

Trcole is very helpful and is a great housing officer I’ve had things go on as soon as he got involved it was sorted he’s on the ball with safety

Nathan · 11 September 2023

★★★★★ 1/5

Google

Lived in midland property for over 25 years! They use to be good but now its just terrible. When you call up the staff just put you on hold an have conversation with their colleagues which you can hear. Toilets leaking showers leakings still cant get resolved. The plumbers turn up with no tools just goes to show they dont want to do anyfin. Im a training plumber my self i told the plumber over a phone conversation the soil pipe has detached needs sorting out. Bare in mind the same problem i had 3 months ago which a plumber came out an apparently fixed!!!!!. So the plumber went back an reported the roofs leaking!!!! So we had roofers knocking on the door to inspect . Funny that it only leaks when u have a shower or have toilet on not when it rains!!!. 1 month without a toilet and a shower because i have had to isolate it myself. Shocking service!!!!! Theres got to be a way to complain to a higher office . Expect full rent but dont want to repair anything. Newspapers an local mp will be informed!!!!

Tee · 15 July 2023

★★★★★ 1/5

Trustpilot

Bad agency property's are not…

Bad agency property's are not sustainable severe cases of black mould that agency has full acknowledge of history of black mould place newborn baby's and vulnerable people into these property's thay don't do anything just paint over it for it to come back weeks later midland heart buy property's that councle can not fix later and then after you move years thay Harassing you with scam payments about over due wich had been paid in ful with receipts threatening to send debt collectors once u get into this agency you will be harassed for years after .

Mr · 15 July 2023

★★★★★ 5/5

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Very Satisfied! This is the second time Tom B has…

This is the second time Tom B has attended our house for repairs. First time was in 2022. On approach, Tom B is very polite and considerate. He explains the job he will be doing before he starts and also when he finishes regardless of the fact you are the one who raised up the job in the first place. As a senior citizen, I do get anxious before the person arrives but my anxiety drops as soon as I see it’s Tom B. It shows he was brought up well. He represents the ethos of Midland Heart very well.

Elizabeth · 13 July 2023

★★★★★ 5/5

Trustpilot

Steve the Plumber

I would like to give some feedback on a recent visit. I had a Visit from Steve who fixed the issue I had promptly. He also discovered 2 further issues which he identified and rung through to book a repair in for me. I have had many many visits from various Midlands Heart workmen. Who when I bring up issues oh we don't have enough time etc etc. And a lot of times the main issue isn't resolved. There just in a rush to leave. But if you get Steve you know he's looking after you. Never rushes extremely good manners brilliant work ethic. And A absolute asset to your company.

Tom · 10 July 2023

★★★★★ 5/5

Trustpilot

Chris Needham

Chris was so Helpful and went above n beyond to help my issue … really friendly and polite … couldnt fault him at all .. took any rubbish away with him

Shannon · 4 August 2023

★★★★★ 1/5

Trustpilot

I've been phoning since

I've been phoning since, 6pm tonight just to get one of the carer's who works there, just to go and check on my friend and nobody ever answer's the phone, now this is the second time I've had to do this, they get paid for doing nothing, but I'm ill myself there is a camera in his flat but the carer's just don't do the job they're paid for, so now this matter is going to forwarded to the mayor, Councillor and dudley Council and social services, I can't get there but his room is right by the office where they work, well just gossip, if anything happens to him, there will be lawsuits filed,

Mathew · 4 July 2023

★★★★★ 5/5

Trustpilot

The customer service from James was…

The customer service from James was great he took his time to sort the problem out with my shower and knew what he was doing.I was very happy with the result

Frances · 28 July 2023

★★★★★ 5/5

Trustpilot

Thank you kuldip

Just want to say a huge thank you to KULDIP who came over to fix our leak issue. He was such a helpful and understanding individual who went out of his way to look and figure out where and why the problem was occurring. He spoke to me about it, fixed the issue and also explained what to so if it occurred again in the near future. He was an absolute pleasure to have over, really did a great job, very time efficient - cleaned up after himself and also answered a lot of my questions/queries about other issues. I want to say midland heart you have an amazing person working for you, who really went above and beyond to help out your tenant, a heartfelt thank you from us all! Appreciate your help-keep up the great work x

Samira · 26 June 2023

★★★★★ 5/5

Trustpilot

Graham Sheffield and Majid Razmahang

I had Graham Sheffield and Majid Ramahang attend my property to rectify some outstanding repairs. They honestly went above and beyond and repair guys like this just deserve so much credit, they took so much pride in their work and ensuring everything was correct before they left. Really took their tine and just done an amazing job from how they explained what they was doing and why to just providing that quality customer care. Thank you both very much!

Sarafina · 24 July 2023