Midland Heart Managing Agents for Cygnet Birmingham reviews

★★★★★ 5/5

Trustpilot

I just,wanted to say a massive thankyou…

I just,wanted to say a massive thankyou for the professionalism and care Midlands Heart have shown. Without fail any problems or concerns they have always been addressed. I want to recognise Rachel in particular who has been fantastic throughout and kept me fully informed form when I lodge any concerns up until they are resolved.

Victoria · 5 October 2024

★★★★★ 5/5

Trustpilot

Steve came out today to treat mould and…

Steve came out today to treat mould and damp. Was great service very helpful

Customer · 21 January 2026

★★★★★ 1/5

Trustpilot

The worst HA…

The worst HA…I’ve been battling slugs and damp and mould from since I moved into the property in 2021 and I keep getting told the same thing… they keep covering up actual works that need to be done and now I’m having to pay someone to find out where in the kitchen the damp and mould is…Emailed on the 15/09/2023 and still no reply so I’m not sure why I was asked to email

Nathalie · 22 September 2023

★★★★★ 1/5

Trustpilot

I had appointment with ph Jones but I…

I had appointment with ph Jones but I was let down by not turning up for appointments this has happened several times they say that did come and I was in every time they say that came looked up my window for several times for no pH van was not there

Peter · 2 December 2024

★★★★★ 5/5

Trustpilot

Excellent service

We had issues with our kitchen sink and shower rail. These were quickly fixed by Patryk. Amazed by the level of expertise shown by him. Overall excellent service delivered.

Ademola · 21 June 2023

★★★★★ 5/5

Trustpilot

The appointment was quickly done and…

The appointment was quickly done and Vin was really helpful and a easy going and chatty lad. Really helpful. Happy with the appointment :)

Fahima · 26 October 2023

★★★★★ 1/5

Trustpilot

Assaulted by neighbour & They Ignored my Complaint.

Midland Heart's tenancy services staff have ignored my report about a neighbour who assaulted me and damaged my property. In fact, I believe one member of staff in particular has intentionally covered it up and claimed they have no record of receiving it because they are incompetent at doing their job. This person is seriously lacking in integrity, impartiality and does not carry out their job to a professional standard. I reported the assault to the local police and I have a crime case number which they are in the process of investigating. In my anti-social behaviour report to Midland Heart I sent proof of the the neighbour admitting to their assault. Midland Heart have yet to reply. On the advice of my solicitor I will be writing to Midland Heart first to make a formal complaint about the nepotism and corrupt conduct of this particular member of staff. They have been using their position to cover up for tenants they know or are related to in order to protect this person's tenancy. I will also forward my evidence and my concerns to the Housing Ombudsman regarding this abuse of their position. My situation is far from being resolved but I will update this review when I have further information to add. In future, I hope no one else has the unfortunate experience as I have had with this landlord. I would like Midland Heart to ensure they employ staff who have the integrity and ability to do their job in an objective and professional manner. Some of the current staff do not show that they are able to perform their role without bias or prejudice. Who in this organisation is reviewing or monitoring staff performance? Just by reading the other reviews here it shows my case is not an isolated one and things do not appear to be improving at all - it seems to be getting worse. I would like to remain hopeful that the current level of dissatisfaction expressed by other tenants here will be used by this landlord to improve their customer satisfaction. Sadly, Midland Heart as a whole do not appear to care about the safety of tenants. As long as rent payments are on time that is all they are concerned with. Fall behind with a rent payment and only then you will see how quickly they contact you to remind you of the possible consequences. No tenant wants to live in a property where they fear other tenants or are abused by them. Knowing that the landlord is fully aware of the assault I reported, yet they choose to ignore this criminal behaviour is deeply worrying and shows the sad state of affairs in this organisation.

AMRI · 6 March 2023

★★★★★ 1/5

Trustpilot

Nuisance Neighbour

Nuisance Neighbour. I have been trying for sometime now to get in contact with tenancy services about the loud music and noise also aggressive and abusive behaviour of the women who lives next door. Emails have been sent to and fro, I have used the noise app .I have asked for a meeting to be held between me and the tenant - This has been requested since last year. I spoke to a man named Iftiqar and he was very argumentative, unhelpful and seemed to think he had the authority to talk to a tenant like that. I said you wouldn’t speak to your mom or dad like that. Utmost lack of respect and manners. He said his manager is Nathalie! So I will be complaining. The service is not the same as it use to be 🙁

Debbie · 1 March 2023

★★★★★ 5/5

Trustpilot

My case officer Abdul aziznso …

My case officer Abdul aziznso I give him 5 stars he is a really good case officer and he really listenens to the person issues and tries to get things sorted I'm really happy with what he has done for me nice man and a caring one at that and if I had any other issues moving forward I would want Abdul as my officer he is really good at his job .

Yvonne · 12 September 2023

★★★★★ 5/5

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Vinny the operative who visited my…

Vinny the operative who visited my property was really good , talked through the repair and fixed it very quick .Thanks Vinny .

R · 24 October 2023

★★★★★ 4/5

Trustpilot

Not sure what this review is for

Not sure what this review is for? The "painting" job? If so, yes they did a great job. Not certain is was needed as there are other areas that could have been maintained first. Other than bin cupboard gates and a few facia boards there was nothing else to actually paint as obviously the fences, which do need doing, weren't included!

Cal · 22 May 2024

★★★★★ 1/5

Google

Whatever you do, do not mistake this place for Atwood Green Health Centre. I mistakenly made this choice and was met with a rude and unforgiving receptionist who could do with finding her own heart. I asked if she would open the barrier so I could turn my car around. She gave me the option to reverse into the busy road… long story short I went through the barrier and came away with my life intact…

Kristofor · 10 June 2023

★★★★★ 1/5

Trustpilot

This is the reply I had from Midland…

This is the reply I had from Midland Heart about a review I placed in December about the disgusting state Midland heart have neglected to address the issue of the huge rubbish tip accumulating on there land.At first I was really pleased that they may be finally addressing the issue. I responded and contacted them again Midland Heart but still waiting for a reply.9 Dec 2024Hi Gillian, thank you for reaching out and for flagging this for us. We're sorry to hear that you've been experincing some trouble with rubbish being dumped. We'd be happy to discuss this further and investigate, if you could send us an email with the details and we'll take it from there.The team at Midland Heart.

Gillian · 20 December 2024

★★★★★ 1/5

Trustpilot

Nuisance tenants playing loud music

As evidenced from the copious amount of feedback here, Midlands Heart do not take complaints seriously. It has been a living hell having to put up with their tenant next door who blasts music all night - so loud that ornaments in my house shake, stinks the street out with the strong drugs they smoke, randomly revs their motorcycle in their garden which has become their garage and drives over the public footpath to the rear of the property - speeds off so loud the whole neighbourhood can hear them coming and going in the distance.If Midland Heart are getting their rent, nightmare tenants are perfect tenants, because that is all they care about. I was told to record incidents on an app. After doing this, the claim was closed with no further action because some of it happened over the Xmas period. Why make me waste my time using the app if it was not going to be dealt with? Rules of tenancy agreement don't apply at Xmas? Regardless, this hell has been going on every day for years! As the landlord they are encouraging this nasty behaviour by doing nothing about it.

Sam · 24 January 2023

★★★★★ 5/5

Trustpilot

Today Steve from the damp and mould…

Today Steve from the damp and mould team came and cleaned and resealed all my windows thankyou so much Steve you've done a great job

Josephine · 18 September 2025

★★★★★ 5/5

Trustpilot

Tenancy officer Rishi was brilliant

Moved into a new property where unfortunately we had to experience noisy neighbors throughout the night. Midland heart passed me on to a tenancy officer Rishi Kaushal who has been very supportive throughout this stressful time. We are now in much better place than what we was one month ago and fingers crossed this will continue to improve if not I know Rishi will help

Anonymous · 23 February 2024

★★★★★ 1/5

Trustpilot

Kitchens don't have a 20 year guarantee

I had a kitchen fitted practically 20 years ago. The back of my kitchen sink has come away due to age etc. Midland heart fit kitchens every 20 years according to their list of repairs that are their responsibility. The maintenance repairs team told me Midland heart are not responsible for kitchens at all. When my kitchen was fitted nearly 20 years ago. The kitchen fitter showed me the 10 year guarantee that came with the kitchen. Midland heart was a good housing association when I started renting 26 years ago. The association has become unhelpful, dishonest and is not at all people friendly. Right through from the maintenance repair line through to their rent teams they are all horrible horrible people. Ask to see the 20 year guarantee that came with your kitchen or any newly fitted kitchen. It's a 10 year guarantee. My response to your reply dated 24/12/2022 I was refused the repair I requested which is the reason for my review. Why would you suggest I call the maintenance team that already refused to book in the repair and stated kitchens are not Midland hearts responsibility. In response to your most recent reply. I signed my tenancy agreement 25 years ago, no such agreement was signed by me. Your referencing new tenancy agreements.

Me · 9 January 2023

★★★★★ 5/5

Trustpilot

Great service.

The service I received was amazing, the guy came in and checked everything was working okay, did a proper thorough routine check before checking the boiler witch was the main problem. He was done within 1 hour and made sure to tell me everything I needed to know about how it works because I didn't have gas at my pervious property so I was completely in the dark with how it worked. Great service.

Lauren · 3 July 2023

★★★★★ 5/5

Trustpilot

Midland Heart Letting Officer

We are grateful for the impeccable service provided to us by Mrs R. H in assisting us with our move. We’ve had weekly Action Plan update, advice and support. We always had a response to our many concerns and questions. Even a quick enquiry on how we have settled into our new home. It’s safe to say our faith in humanity have been restored. Thank you.

Laceta · 12 January 2024

★★★★★ 1/5

Trustpilot

Appalling Shared Ownership Sale Process

This review is to help other shared ownership property owners when it comes to dealing with Midland Heart when selling the property. Overall the experience has been absolutely terrible.As part of the T&Cs of a shared ownership contract, you are responsible for a payment of £100 to kickstart the process (consisting of the resales department sending 1x email - which in my case required me chasing for an update and next steps via phone call after if filled out and sent payment). A payment of £120 is also required for a third party valuation (on Midland Hearts behalf) - both of these I was aware of & gladly paid. The valuation was carried out and sent to Midland Heart within 2 weeks from payment. It took over 2.5months (4 chaser emails & 2 chaser phone calls) for the resales team to email the valuation to Midland Heart appointed solicitors which ultimately starts the sale process. The valuation only lasts for 3 months therefore I have been required to pay an additional £60 for an updated digital valuation due to the Resales department NOT doing their job. The updated valuation should have been sent to the MH solicitors almost immediately especially given it’s a digital version however remained in the inbox for just short of 3 weeks, until I called to chase up yet again. Further delaying my sale process. My house sale is still ongoing despite all other parties in the chain being complete and eager to move before Christmas. This delay has been caused by the inefficient and substandard performing employees in the Midland Heart office. Be AWARE - they DO NOT respond to emails, when you need to chase you will need to call. You’ll be greeted with a defensive attitude and minimal desire to help unless pushed and you’ll finally get somewhere.I’m very surprised to have seen a 5* rating below regarding this process as personally mine has been the complete opposite. I’d advise a weekly chaser call as soon as the process is started and don’t assume the paperwork is being processed despite this being the role of the resales department.

Chantelle · 1 December 2022

★★★★★ 5/5

Trustpilot

Alex B

A new tenant with midland heart (1 month in) and had an issue with my waste pipe for my washing machine meaning it wasnt secure and kept falling off, nobody’s fault, it happens. Alex b turned up on after texting me to let me know he was on the way, showed id badge upon entry, very polite and well mannered, very quick and efficient. Explained anything that needed to be explained. Lovely gentleman. Thank you

Tillie · 15 May 2023

★★★★★ 1/5

Trustpilot

My hole exspirence with midland heart…

My hole exspirence with midland heart around repairs has been a night mare. Me and my children have gone and still going through so much and in this day and age it shouldn't be happening. Some have been rectified but it has taken many years and injuries in the process. I still have on going mould issues and it's not just a small amount. I used to be able to manage it my self but due to my health and disabilities I can't. I suffer with respiratory contions on the mould is servely making my breathing worse. My daughter is having tests in hospital because of her health too she's only 7. I have tried and tried to to ask for help . I've told midland heart his property is not fit for purpose and especially for my health and mobility conditions which also impacts my children's too. I feel I'm talking to heartless and unemotional disconnected people that dose not have any idea about human rights mental ill health and disability and the welfare of children. I know I do but being this powerless and trying and trying just to ask for what's right like on going repairs or the fact that sometimes theses repairs will always be ongoing and it's harmful to others . I have decided Ime seeing a solicitor instead of all this 1st 2nd and 3rd stage as I feel this is in place to cover midland heart backs but not to serve the customer not in my case with the mould . I called yet again months agon my celling is black it's not on .

Sarah · 21 November 2022

★★★★★ 1/5

Trustpilot

I would not recommend anyone to go with…

I would not recommend anyone to go with midlands heart housing because I have reported our big holes in our back garden so many times even took pictures and sended to them not doing anything about our situation at all my one year old got his leg stuck down a big hole in my back garden and graze his leg and my dogs keep getting out and also I have rodents in my back garden it is very frustrating I just do not know why they are putting us through this, if they have children and living like this as we are I bet they will get the job done asap thats why I gave them this cause they deserve it

Reece · 17 November 2022

★★★★★ 1/5

Trustpilot

They have no shame.

They have left me with a broken front door that cannot lock from the outside for over half a year. I had to repeatedly phone and beg them to replace the door.They were told over and over that it needed a replacement and kept sending repairmen for some reason. After much badgering, they actually took measurements of the door and the wait is 3 weeks. On top of that I have an unstable and aggressive neighbour they refuse to deal with. The phone staff are also rude and confrontational. I'm thinking of ending it all at this point if I can't be moved somewhere else. They set back any positive progress I managed to make with my mental health. They're a shameful company and I'm sure most of the staff feel embarrassed to be working there.

Edith · 12 November 2022