Trusted Agent profile · Birmingham
★★★★★
1,182 reviews across 2 platforms
Bath Row, Birmingham, B15 1LZ
Midland Heart Managing Agents for Cygnet's office in Birmingham, at Bath Row, is rated 3.7 out of 5 across 1,182 reviews on two platforms, including 327 Google reviews rated 2.5.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotSpecialist Repairs Damp and mould…
Specialist Repairs Damp and mould surveyor named Ashish visited today.
Thank you so much Verna for leaving an honest and positive review. We'll be sure to let Ashish know that you were satisfied with the recent support and if there's anything else, you know where to find us. The team at Midland Heart.
5/5
TrustpilotRepair done recently
The engineer was very professional, I felt at ease and he was polite and friendly. Midland Heart are very efficient when it comes to repairs, the customer service is efficient and gets you an appointment very quickly, my home is never in disrepair due to the company's work
Thanks Caron for sharing your honest thoughts on your recent experience with us. We're glad that we've been able to help and if there's ever anything else that we can help with, you know where to find us!The team at Midland Heart.
2/5
TrustpilotExcessive service charge
We pay £162 a month for service charge and most of that goes into a 'sinking fund' or whatever it is called. There were structural issues with my flat and issues with water leaking from the flat above causing power outages. I was told that this was my fault for some reason and I had to pay for all of the repairs myself, which were in excess of £1000.Affordable housing? You must be having a laugh! Terrible housing association.
1/5
TrustpilotSo today another call about rent…
So today another call about rent payment they constantly go on about rent when waiting on housing benifit which take 8 weeks got told its my responsibility to chase it no you know the score with lha so how me keep calling them going to make a diffrence got told another serious letter being posted today to me i said i dont care i never wanted the property was made to have this property in area i got no links to and they wont help me move they dont do transfers this association is the only one that dont do housing transfers why should i care when they dont care about my health impacted on other decision got told i was homeless so im adacatly housed in your eyes not mine im not i was not properly assessed for suitability for this property it was she homeless and she cant turn it down so win win for midland heart just money to them not care how this is affecting my life my health or well being got told to go to groups or ask for agency help that not going to change a thing still feels like im trapped and i might has well go back to my old life because wasted 2 years for again to be classes has homeless and had choices taken away if id of stayed where i was 2 years ago i would of been housed ages ago where i was more happy and connected to useless midland heart
Hi Jane,Thank you for leaving us a review and sharing some feedback about your experience with us. Hopefully you’re starting to settle into your new home but if there’s anything that we can do to support you please contact our customer hub on 0345 60 20 540.ThanksThe team at Midland Heart
1/5
GoogleThe worst housing association ever, been a tenant for over 10 years and there repairs are the worst. Just today my kitchen water tap wouldn’t shut and water is going and they said it’s not an emergency I should shut the tap for the whole house and stay without water they can’t raise this as an emergency!!! I have 4 children turning off the water for whole house is not practical or safe.
Hi there, thank you for reaching out and for sharing your experience. If you haven't already, to report any emergencies please call our Customer Hub on 0345 60 20 540. Alongside this, we would like to review your experience if you could please share the full details via email to feedback@midlandheart.org.uk and we will keep a very close eye out for your email. The team at Midland Heart.
5/5
TrustpilotAlax B and Maddy
Alax B and Maddy came to repair my guttering this morning.They were very professional and showed their id's as soon as I answered the door. They explained everything they were going to do and asked if I was happy with what they suggested.They cleaned any mess up and took it with them.I felt very comfortable with them from the onset, I just wish I could have them do all my repairs as needed.
Hi Jayne, it makes our day hearing that the repair experience went by smoothly and that you were happy with the outcome. If there's ever any other feedback you'd like to share, please don't hesitate to send over an email to feedback@midland heart.org.ukThe team at Midland Heart.
5/5
TrustpilotJust want to say thank you to Abdul…
Just want to say thank you to Abdul aziz for helping me sort my gas out
Hi Lee, thank you for taking the time to leave our colleague a positive shout-out, we'll be sure to pass this on.The team at Midland Heart.
1/5
TrustpilotI have lived in this house with my son…
I have lived in this house with my son since May 1st 1986 I was so shocked to find that when I die he will not be able to take over the tenancy. We have never been in arrears he has3 children and 2 grandchildren
Hi Rita, thanks for reaching out. We'd like to look into this for you and be able to discuss what the next steps would be in detail so we're on the same page. If you could please send us an email to feedback@midlandheart.org.uk with your details, we'll take it from there.The team at Midland Heart.
1/5
TrustpilotI called Midlands hearts last night rabbish service and not professional staffas…
I called Midlands hearts last night as my boiler not working, so I have no hot water, no heating, the lady was very rude and she said I need to wait 24 hours, no one came and called again no one answering the phone. They didn’t send no one and me and my children couldn’t have shower or wash, so I had to send chicken to school without having shower and me the same go work without shower from Friday.They are not responsible or aware of anything we are facing when the boiler stopped
Hi Sanae,Thank you for leaving us a review and sharing your feedback. I’m sorry to hear about this experience. Can you please email us with more information about this issue so that we can investigate this for you, please email your name and address details to: feedback@midlandheart.org.uk.ThanksThe team at Midland Heart
5/5
TrustpilotI'm very happy with the work done by MH…
I'm very happy with the work done by MH disrepair team . They were very understanding and the problems I faced with disrepair specially regarding the bounce floor boards and which mr Graham Sheffield took upon himself to sort out and the plastering which which needed doing which was carried out by mr Sher Malook this the first I have actually given a positive feed back to MH
It's great to hear that you've had a positive recent experience Sher, we'll be sure to pass this feedback on internally.If there's ever anything else, please don't hesitate to reach out.The team at Midland Heart.
1/5
TrustpilotDominik is your guy
I saw somewhere someone said “midland heart is just another company feeding off the poor” I completely agree, If only you could rate individuals who works there individually, give recommendations and pick who you would rather they paid you a visit “Dominik” would be the guy, not only he’s excellent at his jobs, his also a wonderful person (5 stars plus)
Hi there, thanks for reaching out. We'd like to take a closer look into your experience to understand what's happened and be able to help.If you could please share the details via email to feedback@midlandheart.org.uk and we'll keep a close eye out.The team at Midland Heart.
5/5
TrustpilotKitchen extractor fan stopped working
Kitchen extractor fan stopped working - The gentleman that came out to replace it was fast, friendly, knowledgeable & tidied up his mess plus took empty boxes away to recycle. It was stated on his computer system that I have two autistic teens so he very kindly & thoughtfully fitted an almost silent replacement fan. My two teens are sensitive to sounds so this was much appreciated
Thanks Victoria for leaving us an honest and kind review of your recent experience. It's good to hear that your extractor fan was sorted for you as soon as possible.If there's ever anything else that we can help with, please don't hesitate to drop us an email to feedback@midlandheart.org.ukThe team at Midland Heart.
1/5
GoogleBUNCH OF BELL ENDS SITTING BEHIND A COMPUTER soon will start to mention names as well
Hi Imran, we’re sorry to see your message and understand you’re frustrated. We’re always happy to help, but we do ask that conversations stay respectful. Please could you send over an email to feedback@midlandheart.org.uk and we can look into this for you. The team at Midland Heart.
1/5
TrustpilotTaking Legal Action
I'm taking them to court. I regret not doing this earlier. They have caused me to have an accident with faulty tap installation and mold has caused me respiratory failure. I now have a total of 4 long term conditions due to their wrong doings. Just pursue legal action against them, go no win no fee and sue for physical and mental harm and all damages. Do not expect them to change their ways, they won't.
Hi Runa, I'm sorry to hear you've been having some issues, we'd like to understand more about your situation to see if we can help. We have a dedicated customer liaison team and independent internal complaints team who can look into your case and help to resolve your issues. Tell us more here https://www.midlandheart.org.uk/get-in-touch/repair-complaints/ThanksThe team at Midland Heart
1/5
TrustpilotBeen living in midlands heart for…
Been living in midlands heart for twenty six years and worse housing in Handsworth Birmingham. They homes are mainly terrace old house that are damp in poor condition. They don't deal with anti social behaviour and noise and nuisance. Don't take there houses you live to regert it. Any homes that come up in Handsworth Birmingham dont take them.
Hi there Natalie, thank you for reaching out. It's not great to hear that you haven't had a smooth experience with us, we would really like to review your experience from the beginning to understand what's happened with your complaint and be able to support you.If you could please share the full details via email to feedback@midlandheart.org.uk and we'll keep a very close eye out.The team at Midland Heart.
1/5
GoogleRe: Birmingham branch Useless, incompetent, discriminative, liars. They only care about the money. Flats are vile and disgusting, (just like the staff). Even homeless people would turn these properties down. I have honestly wasted so much time on these clowns, that I can't even be bothered to leave a detailed review. I've shed so many tears because of these heartless fiends. Avoid like the plague.
Hi Laura, we're disappointed to hear that you haven't had a great experience with us. We'd really like to take a closer look into this to find out what's happened and how your contact was handled. If you could please send over an email to feedback@midlandheart.org.uk along with all the details and we'll go from there. The team at Midland Heart.
1/5
TrustpilotDon’t even know where to start
Don’t even know where to start. I’ve lived in a midland heart property for 8 years and have had numerous problems With the house Let’s start off with the most recent one. I called and told them I have a leak in my bathroom but unsure where it’s coming from but it’s showing on my ceiling in the living room. They send someone out to look at it 3 weeks later. The guy had a look and said it’s just where people shower and water gets out the bath. He said he sealed the bath and pretty much left. I’ve been really careful by not getting the floor wet. Putting towels down etc. A few days later the patch appears even more and now it’s got bigger. Called again and it’s another 3 week wait! I called to see if someone can come out asap and their response was not unless there is visible water dripping or if the ceiling is pretty much off! I have some noisy neighbours and their loud all hours day and night! I called to make a complaint and pretty much their response was they can’t do anything. So basically it’s not their problem and I have to deal with it myself? Today, a worksman turned up out of the blue to look at solar panels and fire alarms I had no letter, text nothing? I mean that’s not too bad but at least let know before hand?I could go on forever with my bad review and how bad midland heart are but I’ll be here all night typing If I knew I was going to have all these problems. I would have stayed in my old house where there was no problems at all.
Hi Lele, Thanks for leaving us a review, we appreciate the feedback and use this to improve our services.If you have any outstanding repairs issues, please call us on 0345 60 20 540 and we’ll get an appointment booked in to visit you. I’m sorry that you’ve not been told that we were coming out to visit your home, we have had feedback about the way that we communicate and we’re working hard to improve this. If your issues have not been resolved, please email some more information and your name and address to feedback@midlandheart.org.uk.ThanksThe Team at Midland Heart
1/5
TrustpilotWORST HOUSING EVER!!!!
If I could give no stars I would!!!! Worst housing association I’ve ever been with. I was moved into midland house in Leicester, the first day I was told to attend to view and sign up…. I arrived and was told I couldn’t move in as the keys weren’t there! So had to find somewhere to stay for the weekend and come Monday literally had to beg them to let me move In as I had left previous accommodation as they had told me Friday to move in! Then for the whole 8 months I was there I kept asking for a key fob that works I was sent out numerous key fobs none of which ever worked! The flat was in disrepair when I moved in and the repairs promised to me on sign up we’re never completed. There’s a lot of drug use in the block and communal areas! Even MH staff when they come to the block make jokes and speak about the anti social behaviour and ‘crackheads’ in the block!!! Warning to anyone considering housing with midland heart!! DONT DO IT!!!! Worst experience ever!
Hi Robyn,Sorry to hear that you’ve not had a great experience. We appreciate your feedback and will make sure that this gets passed on to our teams. If you’re still having issues with outstanding repairs, please drop us an email to feedback@midlandheart.org.uk with your name and full address so that we can look into this for you. ThanksThe Team at Midland Heart
5/5
TrustpilotOutstanding support given to myself and…
Outstanding support given to myself and my family whilst going through a hard time and having repairs done on my home by the lovely Elisha Reid who made sure I got everything I needed and then some. Very polite, patient and professional lady who helped minimise my stress immensely. Thankyou!
Hi Samantha, thanks for taking the time to leave this review and your kind words about Elisha. We're really pleased she could help you and will be sure to pass this on! If you need anything more, please just reach out to us on feedback@midlandheart.org.ukThe team at Midland Heart
5/5
TrustpilotEngineer was friendly got the job done …
Engineer was friendly got the job done he was here within the time slot cleaned up after any mess was a nice person
Thank you so much for taking the time to leave us a kind review.The team at Midland Heart.
1/5
TrustpilotMore Quality needed
When doing contracting work at any given property, taking the time in conducting the task given to complete the work professionally.
We appreciate the honest feedback. With all repairs, we always expect all work to be completed to the best quality and given the time it needs so there's no future problems. If there's anything you're unhappy with, please could you send us an email with the details and any photos to feedback@midlandheart.org.uk and we can take a look into this together with our Repairs team. The team at Midland Heart.
5/5
TrustpilotJames Davies a credit to midland heart
James Davies was very professional, explained jobs they would be doing today and how long the job would take. Answered any questions I had.
Thank you for reaching out and for taking the time to leave us a kind review. If there's ever anything else that we can help with, please don't hesitate to send over an email to feedback@midlandheart.org.uk.The team at Midland Heart.
5/5
TrustpilotJosh Goodwin came out today to help fix…
Josh Goodwin came out today to help fix a leak in the cupboard what’s made it all mouldy and horrible . He’s fixed it perfectly and put the pressure back into the tap what was not coming out very good . And he’s even going to try and get help with my cupboards for something to be done about the mould in there . Appreciate it a lot thankyou josh
Hi Kelsey, we appreciate you reaching out and sharing your honest thoughts on your recent experience.We're glad to hear that things have since been resolved, but if there's anything outstanding or anything that you need support with, please don't hesitate to send us an email to feedback@midlandheart.org.ukThe team at Midland Heart.
5/5
TrustpilotCustomer Satisfaction
I couldn't be more satisfied with the service provided by Midland Heart Property Care. From the initial phone calls to say he was on his way to the completion of the job is very pleasing. The communication and quality of work is exceptional. Having the necessary tools, equipment, dedication and respect; customer satisfaction is truly commendable.
Hi there Petrona, it's great to hear that you're happy with your recent experience.We really do appreciate you taking the time to leave us a positive and honest review.The team at Midland Heart.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Midland Heart Managing Agents for Cygnet hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
