Midland Heart Managing Agents for Cygnet Birmingham reviews

★★★★★ 5/5

Trustpilot

Very good service from all staff Midland Heart always respond quickly to…

Midland Heart always respond quickly to any problems I have (not that I’ve had many😳a leaky tap was replaced with a beautiful new tap within a couple of days ,my windows are always kept clean on the outside ,,the grounds are well maintained ,the caretakers John and Peter do an amazing job always quick to help,,The office staff are always helpful and my mother and I are really happy living here at St Crispins Retirement Village 🥰

Karen · 7 September 2023

★★★★★ 5/5

Trustpilot

I met a wonderful person today who…

I met a wonderful person today who helped me with my washing machine as it kept on making sounds even though he came out for my windows,he showed me how to use the app the correct way . He is very polite and a very kind hearted person and is always happy and also likes to help others .if only there was many like him .I'm a greatful for his help ,this is not the first time he has helped me .

H · 16 June 2023

★★★★★ 4/5

Trustpilot

Just One Complaint

The (My) place is actually nice. The only problem I have is getting renovative work carried out in the bathroom. Other housing associations have carried out work free of charge & quickly, Mid-Heart have a different protocol where everything has to be approved first & it becomes complex, this was the only reason for the complaint; everything else is fine.

Jon · 22 August 2024

★★★★★ 5/5

Trustpilot

I booked in four repairs at the same…

I booked in four repairs at the same time for various reasons and all the times given for MH operatives to do the repairs were kept.I had to wait a few days for replacements parts but that is totally understandable as specific parts had to be manufactured.Double glazed sealed units for example had to be measured and made,not a problem.All the repairs have been done well and to a very good standard.Can't remember the names of all the operatives other than Janson the electrician,but they were all equally professional.Thanks all including the ladies on the phones that arranged it all.Excellent

MARK · 13 June 2023

★★★★★ 1/5

Trustpilot

Absolutely rubbish housing association…

Absolutely rubbish housing association on this planet. For the last 5 years, i have been making complaints after complaints regarding cracks in the walls and ceiling and bathroom and kitchen in an awful state, they come out and tell me it's an old building you will have movements, and they come and just cover up!. The house is in awful condition. I have even got a solicitor involved, i have eventually told them I am pregnant and can not allow any sort of work in the property due to a newborn and they decide to do the work after 4 months of cancellations!

Ad · 12 June 2023

★★★★★ 1/5

Google

I will start with I bid for property pregnant with a partner and child and got the place but then due to extreme circumstances was told I would have to leave because when came to sign the tenancy he was the main even do I bid it was my bidding account my name was on the account they offer the property now I m still bidding for 3 years and nothing I gave up yes my ex kept the place I had to leave pregnant with the child

Vanessa · 10 June 2023

★★★★★ 1/5

Google

I have had an ongoing issue with roof leakings, came out to see it back in May but roof is still leaking. Called them to arrange an appointment to repair the roof to be told that they can not speed up the repair more then they already have and I'm stuck with water leaks through to the kitchen, my bathroom and all over my carpets. Not happy at all!! I have a young child living in the property with me and all we have to worry about is whether or not the roof will collapse on us. Would not recommend!

Sabina · 10 June 2023

★★★★★ 1/5

Google

Worst housing association, I had a carbon monoxide leak on Sunday, I called them up on Sunday so they gave me a number to call so I called the emergency team, they came out and turned off my gas, they gave me just ONE heater, I’ve called Midland Heart yesterday for them to say they are apparently coming to my property yesterday which they didn’t. I have children and I am not allowed to turn on my gas which I need to use my stove to cook, my house is freezing and the one heater isn’t enough!! Wouldn’t recommend this housing association to anyone who is looking to get a house under their name.

Sharon · 10 June 2023

★★★★★ 1/5

Google

Still waiting 3 years on for a roof repair / leak in the kitchen. Each time someone has come out they’ve taken pictures, gone and never come back. But if I don’t attend one appointment I’m in breach of tenancy? Think you guys are in breach of your end of the contract too. I’m going to try and contact youse again and get this resolved. If not I might seek legal action as a Midland heart rep previously said “Unless the roof comes down, it’s not our responsibility”.

James · 10 June 2023

★★★★★ 2/5

Google

I was left without food and money after being told I was shortlisted. I made my way back from visiting family and spent double the tickets to get home sooner. I was set up a viewing and was ready to pay but they didn't receive my reference as a fault of my support worker. The man was on annual leave the next day so couldn't see it until Monday this took two weeks in total. I spent all my money and energy to not get a response when I visited the flat and clearly was desperate and did all I was asked and gave all the appropriate documents punctually. I have PTSD, anxiety, ADHD and depression this has made me suffer considerably over a two week period where I was told multiple things. Not just mentally but I did go without a week's shop for food. I was very upset and sad. Not angry just hopeless I worked as hard as I could to meet what midland heart asked I met it and suffered? That's awful. I hope this improves. I'm happy for those who are doing well and only pray I can have the same.

David · 10 June 2023

★★★★★ 5/5

Trustpilot

Brilliant service received today

I had Tom today to fix my toilet he was very polite and friendly. And he did an amazing job so happy with the service I received today. Thank you Tom Billing

Kerry · 8 June 2023

★★★★★ 5/5

Trustpilot

I had a leak from the above flat that…

I had a leak from the above flat that came through the ceiling and left a nice lil paddling pool and water feature, Andrew came to my flat earlier that day to fix an issue outside my flat, he rang me to give me a pre warning and when i arrived back home he helped me clear most of the water and calmed me down from the situation, especially when seeing that my dads ashes were amongst the things that got ruined. Credit to midland heart he is!

Tillie · 7 June 2023

★★★★★ 5/5

Trustpilot

Specialist repair surveyor Ashish…

Specialist repair surveyor Ashish surveyor from midland heart visited today. Helped to set up the app to raise repair and get an update on them. Done a thorough survey. Excellent surveyor

Sima · 5 June 2026

★★★★★ 5/5

Trustpilot

This review is on behalf of my mother…

This review is on behalf of my mother Una Norman . She was looked after by Neal Inott, who fixed her front door , as it wouldn’t lock properly. He arrived at 8-15pm , but called mum to let her know when he’d be with her. She said he was absolutely marvellous. He knows his job , and made her feel very safe , as the door is on a main road . Neal has helped mum before , and she said he always goes that extra mile. So a very big Thank you , from me .

Lisa · 1 June 2023

★★★★★ 1/5

Trustpilot

Review as a tenant of midland heart

I am and have been a tenant for 10 years with midland heart. Honestly they don’t care/deal with ASB. I have put it two complaints recently and heard absolutely nothing. Yet they want to increase the rent/service charge which by the way we don’t get anything for!! I need the front of my house painting as it’s masonary. I was told I wouldn’t qualify till 2070 something for that to be done 😂😂😂 I’ll be dead by then 🤷‍♀️ personally, if I had the chance again, I would just go with a council property as they seem a lot better/on the ball with everything.

Marie · 21 May 2023

★★★★★ 5/5

Trustpilot

Damp, Mould and Ceiling Crack Repair

Graham Sheffield, Steve Wellsbury and Pat Corish were very professional, polite and did an outstanding excellent job. Midland Heart should be proud of having such experienced staff.

Athmane · 27 September 2023

★★★★★ 5/5

Trustpilot

The best customer service experience this year

I just want to give you some really good feedback regarding an agent I have spoken to twice in your contact centre.I believe his name is Shadz/Shahir.His Customer Service I would say is probably the best I have ever come across. He was incredibly helpful his manner was so polite and on the two occasions I spoke to him he went above and beyond when he didn't have to. I feel this needs to be recognised because these days it's quite hard to come across good customer service.

Chanice · 28 April 2023

★★★★★ 5/5

Trustpilot

Midland Heart Saved my…

Midland Heart Saved my life..literally..I was about to become homeless through no fault of my own .I have multiple Disabilitys and been out on the streets would have finished me off ..My Local council rehousing system was a very slow process..n I was getting very scared then I heard about Midland Heart ..Got onto the easy to use application system and uploaded my proof of my Disabilitys and a explanation of my predicament. And in a very short space of time I was offered a suitably adapted property ..The process was very simple. Both the housing officer and the whole Midland Heart team are extremely professional and helpful nothing is ever any trouble ..the property is fantastic n suits my needs perfectly.. and since moving I have also had support and help with sorting out all my benifit switches ...fantastic stuff ..Well done Midland Heart n all your team..and thank you 😊👍🏆

Sy · 26 April 2023

★★★★★ 5/5

Trustpilot

Mutual Exchange

The operative that dealt with my situation with regards to a mutual exchange was Lee Duckworth. The operative was very polite, professional and pleasant. I found it helpful that my questions were answered and explained in full so that I could understand and was not left confused; which I really appreciate as I suffer with a mental health disorder. Very happy with my experience.

Briony · 13 May 2024

★★★★★ 1/5

Trustpilot

Midland are a waste of space they dont…

Midland are a waste of space they dont want do repairs just say its tenants responsibility house is old and needs pulling down infested with moths rats etc front door is about over 30 years old they dont want put new one on kitchen units falling apart they dont want change them gardens slabs a mess from day one cracks in ceiling and walls most likely subsidence they just send someone to skim over the ceiling with polyfiller you can stkll see the crack all along the ceiling that dont solve the problem house has rising damp hence the infestation bathroom is a state its been in 22 years so they say and not due renue for another 18 years what a joke iv decorated this whole house twice in 7 months what is point they dont care on stairs holes and plaster coming away where the radiator pipes theres big hole like no plaster on wall what so ever you can just see bare brick and to top it off i call today and spoke to woman to report same repairs like 3 or 4 times and she insults me calling me madam im not madam no im not spoilt or posh never have been i just say things has it is so next time call me by my name sarah incase you didnt know even though its part of the security when calling up i dont ecpect everything but atleast of some standards of living say you who most lilely living nice in your detatched property and your propertys are all rubbish and look the same even council back in day was better than these cowboys who dont have a clue and your serveyor is obviously going to say theres nothing wrong with the property because he there to have final say to save you money not spend it on your propertys then expect the tenant to do it all why when iv told you loads times i have nothing or no connections hear and i dont want keep this property its depressing everyday like sitting outside when im in living room its that cold cant put heating on or open windows or i get infestation of moths and other insects iv lived in some places never had these problems

Jo · 24 April 2023

★★★★★ 5/5

Google

Excellent company. Very inclusive straight forward and helpful. Although I haven't secured a property with them yet, they have an awesome and very transparent letting and allocation policy

Matteus · 16 September 2025

★★★★★ 1/5

Trustpilot

I hate liars!

Disgusting, filthy liars! Staff have no empathy and treat you like something on their shoe, just because you’re in need of accommodation. They don’t seem to care that one little lie, can be the difference between someone having a roof over their head…and dying like a dog in the street, from sleeping rough. A massive waste of my time, money and energy.Edit: 3/9/23Please find my address and reference number that you requested below:I AM HOMELESS!

Don't · 3 September 2023

★★★★★ 5/5

Trustpilot

I just,wanted to say a massive thankyou…

I just,wanted to say a massive thankyou for the professionalism and care Midlands Heart have shown. Without fail any problems or concerns they have always been addressed. I want to recognise Rachel in particular who has been fantastic throughout and kept me fully informed form when I lodge any concerns up until they are resolved.

Victoria · 5 October 2024

★★★★★ 1/5

Trustpilot

The worst HA…

The worst HA…I’ve been battling slugs and damp and mould from since I moved into the property in 2021 and I keep getting told the same thing… they keep covering up actual works that need to be done and now I’m having to pay someone to find out where in the kitchen the damp and mould is…Emailed on the 15/09/2023 and still no reply so I’m not sure why I was asked to email

Nathalie · 22 September 2023