Midland Heart Managing Agents for Cygnet Birmingham reviews

★★★★★ 1/5

Google

I’ve been a tenant for 3 and half years with Midland Heart. They were due to renew my kitchen in 2024 as it was last assessed in 2002 and they update every 20 years. I had been informed this twice in 2 different years 2021&2022 by 2 …

Carlene · 16 April 2025

★★★★★ 5/5

Trustpilot

Dominik was very helpful and polite

Dominik was very helpful and polite. He came in fixed our hot water problem quickly and efficiently and was very patient throughout all of it

Ahmed · 17 March 2024

★★★★★ 5/5

Trustpilot

I had a electrician called Paul Salter…

I had a electrician called Paul Salter who checked a kitchen light. He was very helpful and friendly. He went above and beyond and thorough checking if everything electrical was working fine. He also noticed my door chain was not secured properly as I'm useless with DIY. He drilled extra screws in and now my door chain is secure and working properly. I'm very grateful for this and feel safer as I had a break in last year and as a carer for a special needs child my income is low so this man truly made a difference. I think midland heart are lucky to have him. Not many are like him. Thankyou

Ms · 11 October 2023

★★★★★ 5/5

Trustpilot

Mr P.Bird

Mr P. Bird is absolutely brilliant. He's just fixed my bathroom door. Smiling and chatty. He has completed the task while also dodging pink balloons and a fridge in the hall. In and out no problems.

Megan · 26 June 2023

★★★★★ 5/5

Trustpilot

Quick service for repair

Milion · 4 June 2026

★★★★★ 4/5

Trustpilot

I am leaving this review for two…

I am leaving this review for two reasons. The first one is for Trlok, a most tenacious officer, who is as good as his word. The second is for Fionnuala, who in her limited capacity, tried her hardest to help resolve our problem. My biggest problem with Midland Heart is that customer services is useless. If the complaint isn't straight forward I.e: plumbing or an electrical problem, then they don't know what to do with it! Therefore, for the most part, they ignore it. Training greatly lacking.Nearly four years it took to get to the right people, once Trlok got involved, the process evolved to where we are today. Problem (for the most part) solved.Big thumbs up to Trlok & Fionnuala. Big thumbs down to customer services.

Cal · 7 October 2023

★★★★★ 4/5

Trustpilot

I have been a tenant of Midland Heart

I have been a tenant of Midland Heart, and my overall experience has been good, the property I live in is well maintained, repairs are done when requested, and or RLO Eva Mateffy is very helpful.

Pat · 19 June 2023

★★★★★ 1/5

Trustpilot

Appalling customer service

Without prejudice I am in a shared ownership property with Midland Heart it’s a new build house. I have had a nightmare with my property for two and a half years I have had so many major defects and issues Midland Heart have ignored my phone calls and emails. Eventually after fighting them for years I had a site visit and had promises from them to put the defects right. They don’t do as they promised they just fob you off. The customer service is appalling.

Louise · 3 October 2023

★★★★★ 5/5

Trustpilot

Just wanted to thank Lee duckworth for…

Just wanted to thank Lee duckworth for is help with updating my tenancy agreement he made it really quick and easy for me which I really appreciated

Hussein · 22 January 2024

★★★★★ 5/5

Google

Very good service I’m very friendly. I think they’re always good and they’re like a family.❤️❤️❤️❤️❤️🙏🏽❤️🙏🏽❤️ …

Shireena · 16 February 2026

★★★★★ 5/5

Trustpilot

I am a new Midland Heart tenant after a…

I am a new Midland Heart tenant after a mutual exchange. We faced some hiccups at the beginning but as soon as Peter and Stuart Roe at midland heart took control they have been nothing but outstanding with their service and expertise. Stuart had a always gone beyond my expectations and always tried his best to resolve any issues I had and still have. He’s come out to see me a few times to make sure everything is going as planned. I have put full trust in too Stuart in helping achieve what we need to with the hosue repairs to the garden wasteage. All I can say is a massive Thank You and look forward to remain a Midland Heart tenant for many years to come .

Nazira · 17 September 2023

★★★★★ 5/5

Trustpilot

The Best in the Business.

I was dreading having to spend a full week with 2 men doing work in my house and now the week is over I'm sorry to see them go. Graham Sheffield and Steve Wellsbury have given me the best week I've had in a long time. They have worked their butts off all week and made me look indoors with a new sense of pride again. The work they done is a cut above the rest and more. I thank you both so much for everything. Take care. Rose.

Rose · 15 September 2023

★★★★★ 5/5

Trustpilot

Riot Philips from customer service team…

Riot Philips from customer service team have been amazing very helpful and listen to my concerns very careful before he proceeded to guide me on what to do he has been very calm and patient on phone for alittle longer his also have been understood me I would really like to thank him for his advice and support.

Sacuuda · 14 November 2024

★★★★★ 1/5

Trustpilot

We have been a tenant with Midland…

We have been a tenant with Midland Heart for years we have been trying to move for sometime trying to get help to move from Midland Heart on a very serious matter because it not safe for us to live here. I gave them the crime number in March last year and explained the situation we were put on safeguarding they took that off without telling me I have phoned numerous times I have asked to speak to a manager nothing. So I wrote a complaint the reply came back 'we do not use rehousing as a solution' The only solution is to move. We have been basically treated like crap ignored and fobbed off.

Laura · 10 September 2023

★★★★★ 5/5

Trustpilot

The service was great from the employee Wayne Ching that came to fix my leaky bath that has been ongoing for the last 12 months. He found the problem straight away and fixed it, he was polite and frie

The service was great from

Caroline · 19 May 2026

★★★★★ 4/5

Trustpilot

I must say everything I have asked…

I must say everything I have asked midland heart housing association to do especially with repairs they have done it well and within two days of asking.I have had plenty of help over the last four years and before that mother and father were at their house for over forty years and were always happy.Thanks to everyone at midland heart ❤️

Ian · 24 September 2024

★★★★★ 5/5

Trustpilot

Leaking tap

We had a leaking tap, Tom B came and sorted it straight away. Tom was very polite, and happy to have chat while he was working. Great job and very professional. Thanks Tom

Robert · 8 August 2023

★★★★★ 5/5

Trustpilot

DREAM TEAM!

( WORKERS REVIEW ONLY) Had a 2 day repair job on my property and had the most respectable, professional workmen, - Graham Sheffield - Majid Razmahang - Sher Malook - Wurlwin Stephen’s They all went up and above to fix the the issues in my property, without a moan in sight! Loads of reassurance throughout the whole 2 days, with communication on what they will be doing next etc… made sure all my furniture was covered correctly and took into account that I have 2 younger children, you could tell they had passion for they do, and deserve the recognition for it without a doubt. They all worked together as a great team “ the dream team” and if I could ask for particular workmen to do any future repairs I’d happily ask for either one! So would like the say a big thank you to all FOUR workmen who attended my property the last 2 days, much appreciated!

Shanice · 3 September 2023

★★★★★ 1/5

Google

They don't deserve 1 star! The way they treat my daughter & her family is shocking. I have never known such a disrespectful, unhelpful and ignorant housing association as this one. Seriously, they are the worst housing company.

Susan · 23 July 2025

★★★★★ 1/5

Trustpilot

Midland Heart Reviews?

A few months ago Midland Heart had a rating of 1.6 and very few reviews showing on about 2 pages. Now suddenly their ratings have gone up to 4.5 and more people are suddenly reviewing them and Midland Heart are actually replying for the very first time. All seems dodgy to me. Are you paying for these fake reviews or promising your tenants something in return? For years you neglected your very few tenants who were writing reviews because the majority were 1*and now all of a sudden within a short time period there's a mass of people appearing. They've all just appeared and have started to write about how wonderful you are. It's a lie.Even if you weren't paying anyone or doing something else, your tenants are rating your subcontractors and not Midland Heart itself and its staff. You're giving readers a false impression of the organisation. How about asking tenants to rate and review MH and not subcontractors? You'll see rating plummet.

John · 31 August 2023

★★★★★ 5/5

Trustpilot

Above and beyond helpful

I still can't understand all the complaints Midland Heart has been receiving.Due to health issues I need to be assessed for either adaptations or a possible move. Yesterday I received a call from a very pleasant young housing officer. He was extremely helpful and e-mailed me a lot of useful information and has issued an emergency repair request for a problem, I, myself can't deal with. I want to say a big 'Thank you' to Olu (The gentleman in question). Keep up the good work.I have just read Mr John Jones' review. It seems to me that the only time people give a review is when they feel they have something to complain about. Not the millions of times a company gets it right.If these were your own properties you would HAVE TO deal with all the problems a property could throw at you. So, before moaning THINK could I deal with that problem myself?After all it is YOUR home.

Sue · 30 August 2023

★★★★★ 5/5

Trustpilot

I had the best experience!✨

I had a great experience with five of the best workmen who carried out works to my property. They took pride in their work, their attitudes was positive and it complimented the good energy in my home. They were understanding, kind and had a great work ethic, and camaraderie. They cleaned as they went along and were very considerate in it being the summer holidays and having the children at home. I just want to say a big thank you to the team Pat, Graham Sheffield, Majid Razmahang, Walwin and Lewis. They did a stellar job and I’m happy to have been served by them. Workers like this deserve recognition because they make a real difference to the lives of those they serve. Thank you guys!

Ishea · 30 August 2023

★★★★★ 5/5

Trustpilot

Neculai- great staff!

Neculai was amazing when visiting our home! He observed issues well and explained future steps in detail to keep us on board. Neculai was very polite and engaged in a professional manner. Highly recommend!!

A.S · 6 July 2023

★★★★★ 5/5

Trustpilot

Great customer service experience from Donnette

I would just like to leave a review for the experience I had with a lady named Donnette from customer services department. She is the most helpful person I have ever dealt with, she was happy to listen to my concerns and escalate my issues to the correct departments and all round gave a great customer service experience, I have been having ongoing issues which have been going on for nearly a year but this lady was very helpful, she is an asset to this company and should be recognised for the good work she does, customer service roles can be very challenging and draining when dealing with irate customers but she was very informative throughout the whole call and dealt with everything very efficiently.

Asim · 25 March 2025