Midland Heart Managing Agents for Cygnet Birmingham reviews

★★★★★ 3/5

Trustpilot

Ceiling Leak

I am over sixty with health issues. I have been waiting since 2nd January for the leak to be resolved. Last night which is now 13th February I was told by the engineer that it might be fix sometime this week. He would have to submit a report in the mean time when the shower is turned on I await in my downstairs hallway with plastic and bucket to catch water. This is not hygienic for my healthcare, please do something, it’s been over a month and this situation is stressing me out.

Jennifer · 13 February 2024

★★★★★ 1/5

Trustpilot

Fobbing off the elderly!

My dad being in his 70s has been taken advantage of and given the run around by Midland Heart. It’s so sad to hear that he had continued paying them towards his mortgage portion even after the entire balance had actually been paid off. He’s had a tough 2 years fighting Prostate cancer and now to have to deal with this is awful. The housing association are refusing to acknowledge that he had ever paid this off and won’t discuss anything about it. Having a look at his bank statements I see that he is continuing to send Midland Heart monthly payments towards his mortgage. He has contacted them numerous times asking for his most recent mortgage statement, instead they will just fob him off. Luckily he has kept some of his statements to prove his mortgage was managed by the association. Midland Heart, I urge you to make this right! Your responses and actions have been totally unacceptable. I will take this upon myself to involve the Housing Ombudsman and Trading Standards. Please pass on an email address of who/which team I can contact personally. Thanks for your time in reading this and apologies for the long winded complaint.

Sarah · 11 February 2024

★★★★★ 5/5

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Rachel from Tenancy Services was…

Rachel from Tenancy Services was fantastic and really helped us out, I don't know how to say thank you.

Selina · 3 October 2024

★★★★★ 5/5

Trustpilot

Having had poor experiences of M.H

Having had poor experiences of M.H. over the past couple of years I was very pleasantly surprised at the understanding attitude of Rebecca. She listened and took all information in and acted within a few days to resolve the situation my neighbours and myself found ourselves in. I wish there were a few more people in the public sector with this outlook it would make life so much easier. B

MR · 12 August 2024

★★★★★ 1/5

Trustpilot

Midland heart lack of responsibility

My cooker had a gas leak about 2 weeks ago i was told by PH jones That we need a new top cooker and they classed it as an emergency as i have 4 kids. I have phoned and phoned midland heart for an update and today on the 29/01/2024 only to be told they can not reach the white goods department only via email and we will have to wait. But i have been waiting over 2 weeks on an emergency that midland heart should be helping. Very disappointed with midland response and action to deal with this situation

James · 29 January 2024

★★★★★ 5/5

Trustpilot

Dripping tap bathroom

Today l had a contractor early morning appointment for a running taps in my bathroom he was so nice and polite he took his shoes off to go upstairs as l politely told him too he done his job and replaced it with new taps l was so so happy because l had very old ones and it always drip now l have new taps finally and he done the job without making any mess it was all nice after he left and I’m so happy made my day thank you so much keep up the good work

Razia · 20 January 2024

★★★★★ 1/5

Trustpilot

heartless blood sucking money corporate

the only thing these people do promply,is put up their pricesi was warned by other people at the retirment village\st crispins northampton/who were going through the same process,selling back the flats to midland heart as per contract after the death of my parents. they told me it was impossible to get anything done,and they would keep you waiting months on end because it suited there purpose to drain any money left,i thought this was harsh,we have a solicitor in the family,so things would be easier.it took midland heart three weeks to reply to our e mail,the lady explained the paper work had gone to head office\as per there instruction/and ann brown had been ill for a week,she apologised,surely they dont have one person involved in buyback,so really nonsense,she said the flat would have to be inspected and lie empty for six weeks after inspection,but because she had delayed the process,so would ensure prompt inspection,we broke our necks cleared the flat by the 21st dec on a promise the flat would be inspected between christ and new year,its the 11th jan today and they still havent inspected,and all the time it takes we still have to pay for the empty flat.shame on you midland heart,we did not buy from midland heart,they took over and put up prices and made the place an unpleasant place to be.please be aware ,they dont care,special thanks to employee of the month anne brown,who is dragging this process out as long as she can,at our expense of course,bewarethere reply is a joke,this is an ongoing situation,we still have no survey,the reply is a complete fob off they havent looked into the situation,as they really dont care,meanwhile they are charging more money,avoid like the plague,riduculously bad,,

Robin · 19 January 2024

★★★★★ 3/5

Trustpilot

24hr emergency not good

The operator staff is nice on the phone when I call for emergency door repair the lock in 24hrs. I got the reference number and been told wait within 24hr but not show up, I call them up and they say still in process pls wait for 1hr not show up give them a call again. But this time I got told the man come and repair the door after 20mins I call emergency repair, I was surprise and I did told them no one come here and door still not work and they sure 100% someone come down already fix it. Then I told them must be mistake here there no one come and check, so the operator give me a new reference number and told me to wait again without reason why.So after all this I realise there something doggy here, the repair liar and cheat to the midland heart team or they really make a mistake?Midland heart need to check their repair team, even emergency repair they really rushing, not done properly like temporary and schedule next appoint for someone come down do it (this is another emergency repair before)

Andy · 5 January 2024

★★★★★ 1/5

Trustpilot

Failure to provide livable accommodation.

You people as a company completely disregard your tenants, I am a 17 year old boy who has been pleading to get the leakage fixed since 9am and reported it as an emergency. I woke up at half 8 to a completely drenched rug, and reported the issue according to your clause and nothing was done my mother has been calling all day but it seems that her cries for help fell on deaf ears. Furthermore this isn't the only incident we have a hole in the wall due to leakage that still hasn't been patched and it's been 3-4 months, I come from two struggling immigrant parents and have little sisters that have had to put buckets underneath the leakage all day to stop the rug from flooding and now it's 5pm and still I haven't received any help, hope you guys are happy driving me insane, happy new years to that .I'd like to know who out landlord is so I can report this issue to the police, because I've had enough.

OD · 29 December 2023

★★★★★ 5/5

Trustpilot

I received a call from Anthea midland…

I received a call from Anthea midland heart

Kay · 28 May 2026

★★★★★ 1/5

Trustpilot

I would advise anyone looking to buy a…

I would advise anyone looking to buy a house whether in full or shared ownership, I'd avoid Midland Heart like the plague. As of Monday the 18th December we were unfortunate to have a flooded kitchen and living room due to the fact the plumbing works done by their contractors had failed. The fact they use shoddy and underqualified contractors to carry out the building and works, and then when something goes wrong they refuse to admit liability despite an external contractor (Paid for by ourselves) confirming the issues was caused because it hadn't been installed correctly. After contacting the "emergency number" they explained someone would be out asap.. didn't happen. After 2 calls to the Defects team (the website should be made clearer that the out of hours team IS FOR NON SHARED OWNERSHIP (should be defective company after this deplorable experience) they were unable do anything and passed it over to the lease holding team, who to be fair have been alot more helpful than the previous mentioned defects and emergency out of hours team. If you do choose to use Midland Heart then i WOULD strongly recommend having your electrics, plumbing hell even your paint double/triple checked by a professional who has nothing to do with them, so that way you can avoid any problems like we've received.

Mitchell · 22 December 2023

★★★★★ 1/5

Trustpilot

I agree what others are saying about…

I agree what others are saying about Midland heart.I understand how they find the way to get money out of us is through service charge?1. They charged for water, is use tap water, toilet water for wasted ( Seven Trent is the same?). I feel we're paying twice.They always asking me on the do I need and service in my flat? It seems that they're expecting me to to say yes?I said no because I've fixed it myself?So many faults.1. Cheap door handle easily break.2. Toilet leaking, kitchen and bathroom is way out of date.3.kitchen plugs are faulty. I found wires were not wired up properly?4. Because I live in a flat they want to add service charge for fixing somewhere around the flat areas to fox's something that has nothing to do with us? So add that up with all of us in the flat? IE. Say they made £1.000-more for £100-£300 job work, Yes that's right we don't know and we have to believe what they're saying.DWP has put me in rent trouble no fault of Midland heart but no support.I have so much more to say but I have one more to say NO ONE REALLY CARES!

Michael · 19 August 2022

★★★★★ 5/5

Trustpilot

Better midland heart from any housing in uk.

They are more friendly and helping you and support.

Tsegereda · 18 May 2026

★★★★★ 5/5

Google

Vinny from the repair and housing department was so helpful friendly and understanding. I rang ranting and has dealt with the issue to the best of his ability thank you we need more people like you customer service 👏🏾 …

Emma · 16 August 2025

★★★★★ 5/5

Trustpilot

Blocked toilet system

Kyle has been absolutely brilliant today,sorting out a problem with my toilet,he's been very thorough and went above and beyond what I thought he would be able to do,he's well mannered and very polite,I cannot thank Kyle enough.

Deborah · 18 July 2023

★★★★★ 5/5

Trustpilot

Stu roe- mutual exchange

Stu roe has been dealing with my mutual exchange, he has been very efficient, very professional. He has communicated with me and kept me updated throughout the whole process, he is an asset to his team. Moving can be very stressful, and it has been stressful with the mutual exchange. When I have reached out to stu to ask him a question, He has been quick with his response and someone who is keen to move, stu made this process more easy for me. so I'm so pleased that I had stu dealing with my mutual exchange. I would like his line manager to be informed, I am sure he is dealing with a lot of mutual exchanges, so I wanted it to me known how great he has been dealing with mine. Thank you stu for all your hard work in the background.

Zismail · 15 December 2023

★★★★★ 4/5

Google

I have no problem with Midland Heart direct however PH Jones are a problem. I am fed up with rearranging my days off from work or waiting in and they do not turn up. I rearranged my appointment to my day off directly with PH Jones on the 07-12-23 between 08:00 to 13:00, no one came I rang them after two only music playing, I called back after 14:30 to be told oh no one is coming today!!I had no call or message to give me this information. This is not the first problem I have encountered with this company I wish you would change them. I have wasted a who day at the busiest time of the year . I will rearrange when it suits me now.

Karen · 12 December 2023

★★★★★ 5/5

Trustpilot

5* service from Tiana such a lovely…

5* service from Tiana such a lovely lady very friendly and professional. There was an issue with a leak which effected my electric she managed to get my electric on didn’t look straight forward. Very happy 👍🏽

Natalie · 7 August 2023

★★★★★ 1/5

Trustpilot

an absolute mess i live in the Coventry…

an absolute mess i live in the Coventry foyer they are absolutely vile they lie, they ignore mental health, they are racist. The safety is nothing but lies they have always got problems going on i have had physical injuries from them not looking after stuff and becoming physically unsafe the moan about a little mess in the room but yeah have done no electrical safety checks, allow bullying or lies of bullying, drugs run through the building and dealings of drugs in the building.They don't care bout mental health.They allow weapons in the building, they pick and choose who to tell off bout states of rooms they also allowed a lad to stay in the foyer after many warnings.They made up multiple lies bout the contract and they are charging people different rent payments.They have also allowed violent guest in the building.They have also took no safety in too consideration regarding the way builders and painters have left the state of rooms they blame the state of the rooms on customers knowing full when its been reported after builders and painters have been in there.They leave leaks and cracks and rotting tiles for up to months on end without even reporting it it took 5 months for the to not properly report and fix my shower.They allow violence and disruptive behaviour in the building, they are disrespectful to both customers and their guest they walk in without notifying or knocking invading our privacy, they leave food to go stale or rot on a table in reception allowing flies to enter the building and our rooms.They discriminate young people and their beliefs, they are targeting of the vulnerable.The staff are highly inappropriate towards the opposite sex.They have stopped visits due to one person now that person has left its affecting peoples mental health, they are affecting peoples mental health by isolating people they wont allow people over for Christmas we are left isolated and alone.

Chloe · 8 December 2023

★★★★★ 5/5

Trustpilot

kitchen sink repair

I was visited by James who handled the job with excellence, very friendly and helpful. James was prompt in arriving and finished the repair in no time! Very happy with the service and pleased with my house repair results!

Samsimpss · 9 June 2023

★★★★★ 5/5

Trustpilot

Last xmas midland hert had move me out…7

Last xmas midland hert had move me out of my home due ti mynhom4 n3ed emergency repairs they paid for all my stuff to be moved to a temp property paid for carpets for temp so.me and my children would stay warm I was there for 13 weeks and th4n they paid for me to remove all stuff bk to my home was all was done and then rushi has mad sure everything has kept up to date with repais etc for me

Lisa · 6 December 2023

★★★★★ 5/5

Trustpilot

Zoya The CSO ☺️

This review is not for midland heart but indeed for Zoya the Customer service officer. She has the softest and most sweetest voice. I’m neurodivergent and she took the time to be patient with me while putting in my repairs. MESSAGE TO HEAD OFFICE:Acknowledge your staff like Zoya. Praise them and shout them out. She’s working her arse off.

Darnai · 19 December 2024

★★★★★ 4/5

Trustpilot

Good could do better

Everything I've asked for has been done the surveyor said they would look into it but didn't bother to get back to me including saying I would not get decorating vouchers and I'm supposed to paint a composite door which you should not do.Sometimes you are better talking to your neighbour for advice.the maintenance for the garden area are really good and helpful.

Ian · 18 October 2024

★★★★★ 5/5

Trustpilot

Yes Vinod (Mr Vin Deisel🤣) does it…

Yes Vinod (Mr Vin Deisel🤣) does it again represented Midland heart in excellent style, I had a repair for my kitchen to be completed on Thurs 30th Nov. He gave me a courtesy text to say he's on his way and within 5 mins he had arrived, respectful of my home, very friendly as always. The job was completed in great time too. He also was informative and gave me advice on when I could resume the use of my kitchen surfaces as I said in the last review, if Midland heart had more engineers on their payroll like Vinny, I think and KNOW they wouldnt get such a bad rep from their tenants, MORE ENGINEERS LIKE VINNY I SAY🤣🤣🤣 thanks again VINNY😉

CLEO · 1 December 2023