Midland Heart Managing Agents for Cygnet Birmingham reviews

★★★★★ 1/5

Google

They do not have any kind of respect for their tenant. They will torture their tenant mentally and push them into the situation where they have no choice to leave their property and prefer to stay on a street. One issue have to report thousands time but still had been ignored. Sending some builders randomly without informing me, contacting or booking an appointments with me. This was the first and the worst experience I had in my life dealing with Midland heart will never recommend anyone to bid and accept their property if they do care about their mental health. My garden is like a jungle I have keep the back door and windows locked throughout the whole years because of the bushes. First I have been told that I don’t pay the service charges that’s why they don’t clear the back garden then when I agreed to pay they still refused and sent me a letter stating that if I do not clear the garden they will take a legal action against me.

Iram · 26 July 2024

★★★★★ 3/5

Trustpilot

Great Landlord / Needs to improve repair service system

It has been great being a Midland heart tenant for years now almost 10+ my only sign of improvement that i would suggest is more early dates for repairs rather than waiting over 2 weeks, aswell as having an hrs time slot to wait for the repair person to arrive and lastly a call to advise the repair person is on the way if the hr slot isnt available. This ensures that someone is actually attending and we dont have to sit around all day to avoid missing the appointment. I have had appointments 3/4 weeks away and whereby the repair person doesnt turn up only to find there has been emergency and that is actually when i call in the next morning, there is nobody to ring you to advise no one is coming or attending or job has been cancelled, so it helps that we get on with our daily routine while midland heart team get on with theirs rather than having to wait around for the repair person to turn up as some appointments are 9-5pm so its pretty much a days work lost.

Aysha · 23 July 2024

★★★★★ 4/5

Trustpilot

Where do I start eh ….

Where do I start eh ….. firstly when you need help no one to contact and they are very to speak to plus other things . Someone at midland heart needs to give a damn about their job because once I spoke to someone one day he/she just said ring back Monday . Not good enough. I find that it’s not the way to protect tenants of a contract and if I want other work doing they just say no . I wanted to protect my car parking area with bollards but I got rejected.

Mr · 23 July 2024

★★★★★ 5/5

Trustpilot

I had the pleasure of having mohammed…

I had the pleasure of having mohammed Junaid as the person in charge of my case. I was going through the most difficult time in my life where all I needed was someone somewhat similar to Mohammed but I got lucky and received Mohammed. He was able to give me the tenancy and at no point did he give up, he continued to try his hardest for me. He went above and beyond even though he did not need to. Midland hearts has the best employee under their belt. He truly deserves a medal, a pay raise and much more.

Khaver · 12 July 2024

★★★★★ 5/5

Trustpilot

Care and support from day 1

Superb customer care from the day we was primarily offered our 4 bedroom house.every detail regarding finances,documents and financial outgoings was made easy to understand and explained in terms that was easy to understand.rochelle was very helpful,polite and nothing was to much trouble.paul who showed us round the property and explained our tenancy and made sure we was happy before signing the property.1st class from day 1.hopefully it will continue and we have our forever home after a very difficult 3 years

Darren · 28 June 2024

★★★★★ 1/5

Trustpilot

Michelle the office for lime tree close…

Michelle the office for lime tree close DE14 3UJ basically called me a liar because I reported about the smell of weed my house always smelt of it and I don't even smoke I moved out of midland heart I did a mutual exchange due to nothing being done and being called a liar and also I couldn't live at my house anymore with the smell and the drama on the street I'd never move to a midland heart property again and I'll never recommend you to anyone either

Katy · 27 June 2024

★★★★★ 1/5

Google

Midland hart came to do some repairs twice because of the damp and a leak in our front room they said it was all sorted out but obviously not because if It was rain wouldn't come in would it? I have never known a place like it I'd love to know where you find these repair men because obviously there not very good at there jobs they spend more time talking to each other than any thing else ridiculous we've lived here for 21 years and to make matters worse we now have a leak in our bathroom that's like noahs ark because the chuckle brothers didn't put the sink back properly we would like an explanation to why they messing us about you want full rent on our house but unless things change we will not be paying it because you haven't done the job so you won't be getting the this month so if you want it do your job

Evey · 26 June 2024

★★★★★ 1/5

Trustpilot

The question says what went wrong ,well…

The question says what went wrong ,well everything I have been a tenant for nearly 30yrs in there properties the one I'm in I've been here 17yrs repairs don't get done I had to go to a solicitor in the end due to extensive repairs needing doing we never had a extractor fan for over 12months in wet room ,back door was rotting ,had mould in my boys room ,loft hatch was broke with the solicitors help they changed back door ,treated mould in boys room which caused my son to have a reaction so they stopped treatment ,loft hatch repaired there surveyor came out and said can't sign of the jobs on section 11 as new back door leaks ,mould in boys room still plus other bits and due to not having a fan the condensation caused alot of damage to my wood floor in hallway water marks all down walls furniture in bathroom damed and wen I put a counter claim in they accused me and said I was liable and advised my solicitor to drop the case in the best interest of your client so they used bully tactics not happy either them I have 4 kids I'm disabled and they say to give up property and seak further accommodation NOPE they used to be one of the best not now

John · 21 June 2024

★★★★★ 5/5

Trustpilot

This review is for Trlok Janagal

This review is for Trlok Janagal, i am so grateful for all of Trlok’s help from start to finish he has shown so much care and support. He has always gone out of his way to help me and my family. Amazing customer service, he is a credit to Midland heart. He has helped with our housing issue and when other people haven’t answered or got back to me he has always been there to help. Thank you again

Shan · 4 July 2024

★★★★★ 5/5

Trustpilot

Many years of troubles finally sorted

I’ve had multiple engineers visit over the last couple of years that have never been able to fix my shower and my water issues. Today I have had 2 lovely helpful men visit today, Paul salter and Paul bird, they have done an amazing job gone above and beyond to get my water supplies to my shower fixed finally, they have left my house clean and tidy. Big Thankyou to both Paul’s you’ve done an amazing job.

MRS · 26 July 2024

★★★★★ 4/5

Trustpilot

Due to longstanding disrepair of my…

Due to longstanding disrepair of my property I had to involve a solicitor. This then prompted a two day visit from Sher Malook Tom Jones Steve wellsbury Pat and Miss Martell (Remy).

Andrew · 17 January 2026

★★★★★ 1/5

Trustpilot

Midland Heart

Midland Heart? Not. 25 years I've lived in my property with my 4 children. I'm always complaining about the mould etc , which spoils my furniture and have to throw away and find the funds to replace them, beds, bedding, clothes, curtains the list goes on, while the stress builds up. Each and every time, Midland Heart will survey it and send a worker to look and paint over it, oh and treat it. They do nothing really anymore. That includes them not even trying to rehouse, not just because of the mould but because we are overcrowded. I'm trying to help my children with finding an appropriate place, but the costs aren't affordable. All these years helping myself but now I suffer with a long-term illnesses it's difficult and distressing. I'm sure the applications for a move don't get reviewed or looked at even.

DENISE · 31 May 2024

★★★★★ 5/5

Trustpilot

I did a mutual exchange

I did a mutual exchange and with Lee Duckworth’s help and support along the way it went smoothly and can’t thank him enough. Communicating was excellent and so was all the support on every step Thank you Lee

Jade · 29 January 2024

★★★★★ 1/5

Google

personally i would not choose MH as a landlord based on my first few months of my tenancy.....absolute nightmare.....hopefully not everyone has experienced the same.....im quite shocked that such a big social landlord treats its tenants in this way.....unfortunately many tenants are experiencing the same issues. very very disappointed & im actually seeking to move ASAP6 month fowards & the issues created by the bullying landlord are still ongoing with no interventions from senior staff that i can see...only more threatening/bullying harassing behaviours as once again my complaint has triggered their standard "we have a problem tenant" type of response by another "tenancy services officer" (another bully....using the exact same bullying process the last bully tried & failed to use upon me). junior call centre staff simply decide "ive upset them" because i will not agree to follow their internal processes which im told by Shelter advisors is unlawful as it attempts to force tenants to arrange repairs that MH contractors refuse to repair or respond to. its the landlords responsibility to manage repairs IN LAW.......NOT THE TENANTS Midland Heart.....your internal process purely designed to save money & resources by forcing tenants to carry out the clear responsibilities of a landlord. i have once again tried to highlight the issues caused by these call centre staff at the Hub & immediately received a threatening demand to attend my home "to understand the issues" apparently.......yeah of course MH.......you can now deal with my legal team for the Direct Discrimination your staff continue to inflict on a sick & disabled new tenant simply trying to live out my last few years in peace & quiet. the stress your company has caused me continuously since moving in here has honestly disgusted me to my core.....in my 9 months as a tenant ive dealt with just one person who has understanding & helpful, the rest are vile...clearly trained to deny all tenants any help they need as a first response just to save Mid Heart money. vile horrid bullies and many tenants on my new estate are saying the exact same thing...its not just me.... its this large bulling housing association. you WILL change your unlawful ways whether you like that or not.

M · 27 May 2024

★★★★★ 1/5

Google

personally i would not choose MH as a landlord based on my first few months of my tenancy.....absolute nightmare.....hopefully not everyone has experienced the same.....im quite shocked that such a big social landlord treats its tenants in this way.....unfortunately many tenants are experiencing the same issues. very very disappointed & im actually seeking to move ASAP6 month fowards & the issues created by the bullying landlord are still ongoing with no interventions from senior staff that i can see...only more threatening/bullying harassing behaviours as once again my complaint has triggered their standard "we have a problem tenant" type of response by another "tenancy services officer" (another bully....using the exact same bullying process the last bully tried & failed to use upon me). junior call centre staff simply decide "ive upset them" because i will not agree to follow their internal processes which im told by Shelter advisors is unlawful as it attempts to force tenants to arrange repairs that MH contractors refuse to repair or respond to. its the landlords responsibility to manage repairs IN LAW.......NOT THE TENANTS Midland Heart.....your internal process purely designed to save money & resources by forcing tenants to carry out the clear responsibilities of a landlord. i have once again tried to highlight the issues caused by these call centre staff at the Hub & immediately received a threatening demand to attend my home "to understand the issues" apparently.......yeah of course MH.......you can now deal with my legal team for the Direct Discrimination your staff continue to inflict on a sick & disabled new tenant simply trying to live out my last few years in peace & quiet. the stress your company has caused me continuously since moving in here has honestly disgusted me to my core.....in my 9 months as a tenant ive dealt with just one person who has understanding & helpful, the rest are vile...clearly trained to deny all tenants any help they need as a first response just to save Mid Heart money. vile horrid bullies and many tenants on my new estate are saying the exact same thing...its not just me.... its this large bulling housing association. you WILL change your unlawful ways whether you like that or not.

Mark · 26 May 2024

★★★★★ 5/5

Trustpilot

Poppy Court coventry making spaces care…

Poppy Court coventry making spaces care team have always been 100per cent in every possible way they can be thank you very much for your kind support. I myself highly recommend midland heart and the brilliant making spaces carer's at poppy court are fantastic in every possible way they really help me god bless them all for having the time to look after me. From the bottom of my heart your all diamonds at midland heart poppy Court court thank you so much for all you do for Terry who lives there ❤️🌹❤️.

Terry · 23 May 2024

★★★★★ 3/5

Trustpilot

The lack of support with repair we get…

The lack of support with repair we get told to YouTube our repairs the door inside the property is your responsibility as fire and safety check and they don't shut and I'm not the only tenant either we pay our rent and as landlords it's your job to do the repairs .it's shocking you put the rent up but tell us to YouTube our repairs we mess it up then you won't touch it so either way it's a no win situation.my kitchen was damaged by last tenant but I'm told I have to wait 25 years for a new kitchen shocking .the more tenants i speak to who need repairs done and you wont do them you tube is wrong

Mary · 22 May 2024

★★★★★ 1/5

Trustpilot

Amateur Cowboys at best

If I could give MH a 0 I would, they lack adequate or basic communication skills and professionalism, they don’t get back to you when they are supposed to and are too complacent and should be investigated for ethical incompetence … too many of the staff working there just don’t have adequate people skills or even care enough about the tenants… and the operatives they employ are mostly amateurs who don’t want to work or even turn up when they are supposed to…if it wasn’t for the tenants MH wouldn’t exist and they fail to realise that. MH thinks all of their tenants love them with a passion… I guess the truth hurts.

Ms · 22 May 2024

★★★★★ 5/5

Trustpilot

Jag Clare arrived on time very…

Jag Clare arrived on time very professional and got the job done. Top man very respectful.

Amz · 20 May 2026

★★★★★ 5/5

Trustpilot

Very polite got straight onto the job…

Very polite got straight onto the job in question and had a great outcome

Mrs · 3 June 2026

★★★★★ 3/5

Google

Jeevan I think his name is is a great work man. He came to look at my gas yday. What a compassionate human being.

Lisa · 16 March 2026

★★★★★ 1/5

Trustpilot

Absolutly disgracefull service for a disabled tennant in an adapted property!!

Absolutly disgracefull service Midland Heart!! My partner accidently locked us out the house tonight,i live in one of your adapted properties for disabled people.I called your emergency out of hours team as i had just come home needing diabetic medication and food as my blood sugars were low .I had no money for a locksmiths so called for help!your team kept putting the phone down on me whilst i was desperately trying to chase you up for help then when i did get through one lady rudely said you have only just phoned 2 mins ago and i told her yes and he put the phone down on me.My entire family including my autistic son were left out in the cold rain for 3 hours before my son then had a meltdown and i was starting to go into a hypo so because of the medical emergency and your team did not care one bit my partner and eldest son decided to climb over the garden fence and take the beading out of one window not smash it just so we could gain entry.Now my house is open to the elements 4 hours later (now 22.30pm)im being told i have to wait another 4 hours with no security with the house open to the elements!! You didnt care that i was nearly sent to hospital god help you if any of my family get hurt tonight because your an absolute shambles.Im so distraught and stressed i will be taking this as far as i can and letting people know how you treat your disabled tennants!!Shame on you! What happened to this company because its never been this bad!!

Miss · 4 May 2024

★★★★★ 5/5

Trustpilot

What an amazing job

What an amazing job. Finished to a professional standard. The flooring looks great, I’m really thankful and happy- thanks Patrick

Elijah · 21 November 2024

★★★★★ 4/5

Trustpilot

Poor communication initially…

We had a problem that was initially poorly communicated by MH. That was until Ms Georgina James was allocated to deal with said problem. I found her to be very professional, efficient and also empathetic. The issue was resolved to everyone's satisfaction.

Carol · 25 September 2023