Trusted Agent profile · Birmingham
★★★★★
1,182 reviews across 2 platforms
Bath Row, Birmingham, B15 1LZ
Midland Heart Managing Agents for Cygnet's office in Birmingham, at Bath Row, is rated 3.7 out of 5 across 1,182 reviews on two platforms, including 327 Google reviews rated 2.5.
Tell us what you need and we'll put you in touch. Midland Heart Managing Agents for Cygnet hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotI was helped by Ferdy
I was helped by Ferdy, a housing officer at midland heart. She helped me with managing my rent and supported me. She was really kind and took time to understand me and give me the necessary guidance and direction.
Hi Faustina, thank you for taking the time to leave us a positive review of your recent experience. It's good to hear that Ferdy was able to support you.The team at Midland Heart.
3/5
TrustpilotSometimes things go wrong and sometimes…
Sometimes things go wrong and sometimes things get resolved being with midland heart for over 5 years , I've has my ups and downs , not going to day they're perfect , but they do try and resolve the issues , however on many occasions I've been let down , with repairs and workmen coming down without any notice . However I did put a complaint when an appointment was booked and they didn't turn up, and no compensation was offered for time wasted .
Hi there, we really appreciate your honest feedback and understand that there's definitely room for improvement. If you have any outstanding repairs or need a hand chasing for an update, please do send us an email to feedback@midlandheart.org.uk and we'll keep a very close eye out.The team at Midland Heart.
5/5
TrustpilotDominik was very polite and…
Dominik was very polite and supportive,he introduced himself before step into the house after that he ask what was the problem,and He got it fix in a matter of time and wish me good night.I would like to give him a 5 star he did well!
Thank you Shellyann for leaving us a positive experience.If there's ever anything else that we can help with, you can always contact our Hub team or drop us an email to feedback@midlandheart.org.ukThe team at Midland Heart.
1/5
TrustpilotTerrible for repairs
Terrible for repairs. We've had a mould/leak issues in the home which they have dragged their heels getting to the bottom of. We now have a third party involved to help claim back damages. They soon get their empty homes sorted and up to scratch for new tenants but don't bother to help with current tenants. Some repairs are carried out quickly like broken seals on windows. But I find that bigger jobs/issues are just patched over by cow boys. Recently had a new bathroom fitted but within weeks mould started growing back on the walls. We have done everything asked from buying a dehumidifiers to keeping windows/vents open. On a recent visit it's been mentioned the walls are not insulated and this is down to be done. Just think it's poor service specially when rents being increased
Hi Hollie, we're really sorry to hear that your repairs haven't been sorted and you're still trying to get to the bottom of the leak issue. If you haven't already heard back from our team, please could you send us an email to feedback@midlandheart.org.uk and we'll chase this for you in the immediate.The team at Midland Heart.
4/5
TrustpilotThey didn't take time to come fix it
They're professional because they know exactly the problem
We're sorry to hear that it took longer than expected to fix the repair, but we're glad to hear things were sorted. If there's anything outstanding, you can always give our Hub team a call. The team at Midland Heart.
5/5
TrustpilotGreat!
Ill just start by saying Marks absolutely incredible, any questions we've needed answering he's always been there on the end of the phone and always willing to help. Since all this exchanging process, he's made it a breeze! We honestly can't thank you enough for everything you've done helping us get where we are now! We appreciate you so much! Thank you again for everything. Shame we can't give you more stars as you deserve more. Thank you again for being so kind, so helpful and always there. You really are great!
Hi Charl, thank you so much for taking the time to leave us such an honest and open review. It's great to hear that Mark was able to support you and answer any questions you had!If there's ever anything else, you know where to find us.The team at Midland Heart.
4/5
TrustpilotFahima- was a standout customer service…
Fahima- was a standout customer service representative for the rent team. She was extremely kind, patient and empathetic. My issues was rather complex and I had spoken to various people over the last month. She is a total asset as she has the right attitude work ethic. Was grateful she picked up my call.
We appreciate the time you've taken to leave such a lovely review Killakor! It's great to hear that Fahima was able to support you with your rent queries. If there's ever anything else, you know where to find us. The team at Midland Heart.
5/5
TrustpilotMichael Lam is a fantastic handyman
Michael Lam is a fantastic handyman, he laid some Lino flooring in the hall way between the kitchen and bathroom and he went out of his way to make sure it’s even. His always lovely, kind and polite!! If all the workers had his attitude it would make things a lot easier and quicker!!!
Hi Shajeda, thank you for leaving a positive and honest review. If there's ever anything else that we can help with, please don't hesitate to contact our Hub team.The team at Midland Heart.
5/5
TrustpilotReally appreciate,good stuff they do…
Really appreciate,good stuff they do understand situation
We're glad to hear you're happy with the recent experience. If there's ever anything that we can help with, you know where to find us. The team at Midland Heart.
5/5
TrustpilotThe time it took to get through to the…
The time it took to get through to the call centre, the quick response to reporting the repair, the time to schedule an appointment and clarify an existing status of repair. The friendliness of the staff made the experience worthwhile.
5/5
TrustpilotVery professional job and workers
Thanks Kelly for the lovely review, it's great to hear that you're happy! The team at Midland Heart.
1/5
TrustpilotNot happy
Not happy. I was put forward by Crossroads social housing for people in need as urgent assistance. I completed the application in full as requested. After bidding on a few properties and not successful, this was not a surprise as they do have a waiting list, however last week I was offered a one bedroom flat in Rugeley. I was so happy. Whilst arranging a telephone meeting for an assessment I was asked a few questions about why I needed accommodation. All this was on the original application. So I explained again. One hour later the offer was withdrawn I suffer with depression and anxiety and this didn’t help. They said in their email to continue to bid, what is the point when they will not offer anything to me because I was in arrears and couldn’t catch up. I’m now on housing benefits so their rent is guaranteed. Not helpful or sympathetic to my bc situation.
Hi John, thanks for reaching out. We understand that you've been having some trouble with a bidding process for a new home, if you're trying to bid for one of our homes you can find more information on our website here - https://www.midlandheart.org.uk/find-a-home/homes-to-rent/questions-about-midland-heart-homes/The team at Midland Heart.
5/5
TrustpilotNow time is great every one survis
Thanks for taking the time to leave a review. If there's anything that we can help with, you know where to find us. The team at Midland Heart.
3/5
TrustpilotDecent housing association, but room for improvements
I became a tenant on 1th August 2022, I had electric default at the property, couldn’t understand tried to explained it to housing team but was met with disappointment and constant questioning whether I was doing somehow wrong or the appliances was causing commotion. Eventually, it was sorted out and I will also say this whenever I phone them up if its enquiry or household repair related, they’re able to handle it quickly and efficiently. I can attest to it!
Hi there Nasra, we really do appreciate the honest feedback you've shared. It's not what we'd expect to hear that you had some trouble speaking with our team regarding an electrical issue.If there's anything outstanding that you need help with still, please do send us an email to feedback@midlandheart.org.ukThe team at Midland Heart.
5/5
TrustpilotW.Whitsey was absolutely amazing
W.Whitsey was absolutely amazing. He was so friendly as soon as he walked into the house. He came and looked at what the appointment was booked for, advised me and done the work needed. Made me feel so comfortable, and if i could have him round every time for a job that would be great.
Hi Sophie, we really appreciate you taking the time to leave us a kind and honest review and for mentioning the name of our colleague who was booked for your visit. We'll be passing this feedback on internally.The team at Midland Heart.
1/5
GoogleOngoing issues with damp and mould since I moved here in 2018, the first few years I was told it was because I wasn't ventilating properly. Damp and mould team have been involved for nearly 3 years doing the odd repair here and there finally a surveyor came out and made a long list of work to do, after 3 months I've finally got a start date which is fine because I know contractors are long. But when I decided to complain about nothing being resolved and the damp and mould coming back repeatedly I got an email with a compensation offer of not even a quarter of what I've had to spend replacing mouldy and rotten furniture as well as cleaning it all myself to stop my asthma getting worse which was caused by this place and replastering the walls myself....and I've had no response since, it got escalated to someone's manager and then the head of complaints and I've gone to citizens advice and the housing ombudsman and still no response but they'd be quick enough to send out letters or have someone knock my door if I didn't pay rent
Hi Jessica thank you for reaching out and for flagging this for our attention. We're really sorry to hear that your overall experience with our team hasn't been great and we understand that there's been a lot of back and forth with contact. We'd like to step in make sure there's nothing outstanding and the team are looking into this for you, if you could please send us an email to feedback@midlandheart.org.uk and we'll keep an eye out. The team at Midland Heart.
5/5
TrustpilotHe was very helpful and also advisable.
We really appreciate you taking the time to leave a lovely review of your recent experience. If there's ever any other feedback you wish to share, you can always send us an email to feedback@midlandheart.org.uk The team at Midland Heart.
5/5
TrustpilotMidland heart. My landlord
I could, nt fault the whole experience
It's great to hear that you're happy with our services and you've had a positive experience. If there's ever anything that we can help with, you know where to find us. The team at Midland Heart.
1/5
TrustpilotWaiting 3 years
I've been waiting 3 years for bushes to be cut back and getting nowhere. If I hear its being looked into or I'll get it escalated one more time. So what can Midland do. You could get the work done. Keep it maintained and give me my money back that I've paid for ground maintenance. Oh money back was something else that they said will be dealt with straight away. Still waiting for the call on that 4 months later. You've taken photos of the bushes twice said it will be done by mid August. Complete joke.
Hi Janet, thank you for reaching out. We're really sorry to hear that you haven't had a follow up to your grounds maintenance request, we'd like to look into this immediately and grab you an update on the situation.If you could please send us an email to feedback@midlandheart.org.uk with the details and we'll go from there.The team at Midland Heart.
5/5
GoogleFantastic service 👍🏿 …
Thank you for the positive review. If there's ever anything that we can help with, you can always give our Hub team a call. The team at Midland Heart.
5/5
TrustpilotStaford from Midland Heart was…
Staford from Midland Heart was fantastic today! They not only answered my questions but also took the time to look into my inquiry. I really appreciated the support!Thank Staford
Hi Charmaine, we really do appreciate the lovely review you've left for our colleague Stafford - we've just passed this over to them!If there's ever anything else, you know where to find us.The team at Midland Heart.
3/5
TrustpilotTo be honest I'm happy over all
We're glad to hear you're happy Ezekiel. If there's anything that we can help with, you can always give our Hub team a call. The team at Midland Heart.
2/5
TrustpilotUncollected rubbish ongoing
At the property where I live strensham road there has been an ongoing issue of uncollected rubbish being left, including food waste, nappies, sanitary products etc,for at least 6months, even after visiting bath row with photographic evidence to prove my concern this issue is still happening, 24 flats with only 2 communal bins, supposed to get more bins but nothing, having spoken to at least 3 people from midland heart about this, I was told it would be sorted out, unfortunately I was admitted to hospital for surgery for stage 3 lung cancer and upon returning home late june, rubbish accumulation had built to their point of being close to my bedroom windows, they smell isn't nice,after 2 further admissions to hospital for complications after lung cancer surgery, one being infection which I was told was contracted airborne, wonder if this was a consequence of the uncollected rubbish left during July, August? (will be seeking legal advice on that), and September, coming in to October now this issue still persists as part of my recovery from cancer fresh air is key to my ongoing recovery yet I'm still unable to open windows because of rubbish close to the bedroom windows, midland heart blame the council the council blame midland heart, as a Tennant I have a right to live in a home free of health and safety issues, I think it's time to highlight this via news outlets to show exactly what issue is happening here because midland heart is not doing right by the tenant's who live here, I have photo's going back 6months showing this and other residents have to,I want to be able to recover from cancer in a clean healthy environment unfortunately this is proving difficult, hold your head in shame midland heart I won't name these people, you know who you are, hope one day you never get diagnosed with cancer and be expected to live next to a pigsty ,the elderly lady who lives next to the bin store to my right had highlighted his as well, just wish I could name these people, it's now October 2nd and still no collection
Thank you for reaching out and for flagging this for our attention. We can appreciate the frustration when rubbish is pilling up, it's not what we want for any of our tenants.We understand that you've spoken with the team, but if this hasn't already been picked up please could you send us the details to feedback@midlandheart.org.uk and we'll look into this immediately.The team at Midland Heart.
5/5
TrustpilotEverything has been absolutely amazing…
Everything has been absolutely amazing so far with midland heart from getting my first house with them to being understanding about rent payments when it wasn't my fault to repairs absolutely outstanding I don't have any real complaints if I'm honest so far it's been a really over all good experience
Hi there Donna, it's really great to hear that you've had a lovely experience with us so far and everything has gone smoothly.If there's ever anything that we can help with, please don't hesitate to contact our Customer Hub team or drop us an email to feedback@midlandheart.org.ukThe team at Midland Heart.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Midland Heart Managing Agents for Cygnet hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
