Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAbdul has been an amazing support for…
Abdul has been an amazing support for myself and my daughter during an extremely stressful time. He has worked with me fairly, clearly, and quickly to resolve issues to the best of his ability with nothing but equality and grace.Thank you Abdul
Jennine · 2 December 2024
Agent replied · 22 December 2024
Hi there Jennine, we really appreciate you leaving us a positive and honest review of your recent experience. It's good to hear that Abdul was able to support you the best way possible for both you and your daughter. Thank you for reaching out to us so we could help.The team at Midland Heart.
★★★★★ 5/5
TrustpilotI would love to thank Takara Clarke for…
I would love to thank Takara Clarke for firstly coming to visit my property for the inspection for a Mutual Exchange, it was a complete pleasure the way that you treated me you was very cool polite and have amazing people skills. You would definitely suit management, as you have great skills so thank you xx
Sarah · 4 April 2024
Agent replied · 11 June 2024
Hi Sarah, thank you so much for taking the time to leave us a positive review of your recent experience.It's great to hear that things went smoothly with your Mutual Exchange and if there's anything that we can help with, you know where to find us.The team at Midland Heart.
★★★★★ 5/5
TrustpilotOutstanding
Evrol & team from Special project were lovely and very tidy. Made me feel very calm throughout the process.
Sonia · 22 September 2026
Agent replied · 10 October 2026
Hi Sonia, we're really glad to hear that your recent experience was positive.
The team at Midland Heart.
★★★★★ 5/5
TrustpilotAndrew the 5* carpenter
Had 3 jobs done by Andrew and he’s brilliant, pleasure to be around, gets the job done
Amalia · 3 October 2026
Agent replied · 10 October 2026
Thank you Amalia for the lovely review, sounds like Andrew did a brilliant job! We'll be sure to share this with him and his manager.
The team at Midland Heart.
★★★★★ 5/5
TrustpilotAshish and Adrian from specialist…
Ashish and Adrian from specialist repairs team visited today. Very friendly and get straight to the job and respectful.
Bella · 16 September 2026
Agent replied · 24 September 2026
It's great to hear that you've had a positive experience Bella. If there's ever anything else, you know where to find us.
The team at Midland Heart.
★★★★★ 5/5
TrustpilotJason D a star.
I'd had an outstanding repair which was not the fault of midland heart. A young man called Jason D came out to have a look at the job, within 2 hours he had fixed the problem and had made what was a complete eye saw look fantastic I was so pleased with job and the professional attitude of Jason D. Thank you Jason.
Jennifer · 22 September 2023
Agent replied · 11 June 2024
Thanks for reaching out Jennifer and for leaving us an honest review of your recent experience.It's great to hear that Jason did a great job in sorting out your repair. If there's anything else outstanding or if you have any other questions, please don't hesitate to contact our Customer Hub team.The team at Midland Heart.
★★★★★ 5/5
TrustpilotRepair
I had a repair carried out on my property by a lovely gentleman Chris Pedley, he was absolutely fantastic so well mannered, polite and punctual he kept me up to date during the repair cleaned up after himself and made sure i was 100% satisfied with the completed work, thank you Chris.
Jess · 15 May 2024
Agent replied · 11 June 2024
Hi Jess, thank you for reaching out and for giving our colleague a positive shout out. It's great to hear that you were happy with the service received.The team at Midland Heart.
★★★★★ 5/5
TrustpilotJag claire was very helpful and…
Jag claire was very helpful and explained everything thoroughly with the reoccurring problem we were having with our bathroom and also gave advice and recommendations of things to buy to help prevent it. Thank you.
Sdotty · 19 May 2026
Agent replied · 6 June 2026
We're really pleased to hear that Jag was able to help fix the ongoing problem with your bathroom. If there's ever any problems, you know where to find us.
The team at Midland Heart.
★★★★★ 5/5
TrustpilotMy experience
When I call, I receive a fast response and the staff fixes my issues promptly.
Tati · 1 October 2026
Agent replied · 10 October 2026
It's good to hear that you've had a positive experience and the team have been able to help you!
The team at Midland Heart.
★★★★★ 5/5
TrustpilotThe who came to our home was really…
The who came to our home was really polite and helpful nothing to much trouble
Annette · 1 October 2026
Agent replied · 10 October 2026
Thanks Annette for taking the time to leave a positive review.
The team at Midland Heart.
★★★★★ 5/5
TrustpilotRishi has been very helpful to me and…
Rishi has been very helpful to me and my Family regarding the issue we have experienced. Rishi has kept me well updated about everything also has been always very kind and professional. I am very happy with the customer service that i have been provided by Midland Heart.
Emil · 6 July 2024
Agent replied · 23 August 2024
Thank you so much for leaving us a positive review, it's great to hear our colleague was able to support you.The team at Midland Heart.
★★★★★ 5/5
TrustpilotMav done a brilliant job
Mav done a brilliant job, was polite and efficient. Happy with the work carried out, no mess left.
Kelly · 10 September 2026
Agent replied · 24 September 2026
We're glad to hear it all went smoothly with the recent visit. If there's ever anything else, you know where to find us.
The team at Midland Heart.
★★★★★ 1/5
GoogleWhat are midland heart responsibility to tenants care and welfare from what I can see they don't care as long as they are getting the RENT paid if I could rate them at less I would. well after a conversion with one of there employees they don't care at all and as long as they don't have to help there a very happy company.Do you have a minus star rating I could use.
Mark · 21 May 2025
Agent replied · 16 April 2026
Hi Mark, we're really sorry to hear that you've had such an experience, that's not what we'd expect to be hearing. We'd like to understand what's happened and be able to help you, if you wouldn't mind sending us an email to feedback@midlandheart.org.uk with the details and we'll pick this up.
The team at Midland Heart.
★★★★★ 5/5
TrustpilotLee Duckworth = Amazing
Lee Duckworth has been absolutely amazing with handling my mutual exchange he really has gone above and beyond to make this happen, he has kept constant contact with me and been so reliable aswell as always making sure I am okay or have any questions
Emily-Jane · 15 August 2024
Agent replied · 23 August 2024
Hi Emily, thank you so much for taking the time to leave a positive review and for giving our colleague Lee a shout-out.If there's ever anything that we can help with, you know where to find us.The team at Midland Heart.
★★★★★ 1/5
TrustpilotThere is a total lack of communication…
There is a total lack of communication between departments. In our case a lack of communication has left us trying to resolve damp and mould issues in the wet room for the past two years plus. Any repairs that have been carried out have been substandard
Carol · 23 July 2024
Agent replied · 11 June 2024
Hi Carol, we're really sorry that you've had problems with your repairs in the past - we understand how frustrating that must be. We'll pass this feedback on to our repairs team and ask them to look into it. In the meantime, if you would like to give us any more details about the issues you can email us on feedback@midlandheart.org.uk The team at Midland Heart
★★★★★ 1/5
GoogleMidland heart say they're interested in our opinions but only allowed to tic a bloody box that alighnes with their options of our opinion and it is impossible to unsubscribe from their relentless emails
David · 11 May 2026
Agent replied · 11 October 2026
Hi David, thanks for reaching out. We're sorry to hear that you're trying to unsubscribe from our emails. If it's service or emergency related, we need to keep you informed but if it's market research or general communication, we can opt you out.
Please can you send your request over to us on email at feedback@midlandheart.org.uk and we'll sort this out for you.
The team at Midland Heart.
★★★★★ 1/5
TrustpilotI phoned twice to get my wife put on…
I phoned twice to get my wife put on the tenancy. The first was a man that didn't have a clue and said he would get back to me. he never did .
Mr · 18 May 2026
Agent replied · 6 June 2026
Hi Kevin, we're sorry to hear that you haven't heard back from the team about updating your tenancy to include your partner, we'd like to help.
Please could you email over your details to us to feedback@midlandheart.org.uk and we'll chase this with the team.
The team at Midland Heart.
★★★★★ 5/5
TrustpilotI have nothing bur praise for midland…
I have nothing bur praise for midland heart they are a great housing,association
ELIZABETH · 1 October 2026
Agent replied · 10 October 2026
Thanks Elizabeth, we're glad to hear that you're happy with us. If there's ever anything you feel could be better or there's an issue you've noticed, please don't hesitate to send us an email to feedback@midlandheart.org.uk
The team at Midland Heart.
★★★★★ 5/5
TrustpilotWe’ve been having trouble with a…
We’ve been having trouble with a neighbour for over a year Lynne jones is give the both of us a good neighbour form to sign I signed mine 6 days ago. Lynne explained everything to me I’ve only met Lynne once but Lynne is amazing.
Neil · 22 July 2024
Agent replied · 23 August 2024
Hi Neil, thanks so much for taking the time to leave us a review - we'll pass on your feedback to Lynne! If there's anything else we can help with, please do get in touch with us on feedback@midlandheart.org.ukThe team at Midland Heart
★★★★★ 5/5
TrustpilotWhewer and Tiery where very supportive…
Whewer and Tiery where very supportive and consider about doing the repairs around the home.
Georgia · 13 September 2026
Agent replied · 24 September 2026
Hi Georgia, thank you so much for taking the time to leave a positive review. It's great to hear that you would recommend their services to others.
The team at Midland Heart.
★★★★★ 5/5
TrustpilotThe guy who did the job was…number 1
The guy who did the job was curious,efficient and very good. Thank you.
Mark · 25 September 2026
Agent replied · 10 October 2026
We really appreciate you taking the time to leave a positive review.
The team at Midland Heart.
★★★★★ 5/5
TrustpilotExcellent service she needs to be very proud of herself
I would like to thank Mandy Atkins and her team for the incredible help I have received from her and caring way in which has been given to me.Mandy knew exactly what I needed and knew the people to get in touch with so a very big thank you your the best.
Ann · 27 February 2024
Agent replied · 11 June 2024
We really appreciate you taking the time Ann to give our colleague Mandy a positive shout-out. We'll be sure to share this feedback internally with the team.The team at Midland Heart.
★★★★★ 5/5
TrustpilotGreat customer service
Great customer service, always polite and helpful and willing to resolve my queries.
Honest · 21 September 2026
Agent replied · 24 September 2026
Thank you so much for the lovely review, we're glad to hear you're happy.
The team at Midland Heart.
★★★★★ 5/5
TrustpilotVery quick to fix it and Very gentle…
Very quick to fix it and Very gentle young man
MR · 9 October 2026
Agent replied · 12 October 2026
Thanks for taking the time to leave a positive review Elsamani.
The team at Midland Heart.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
