Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotLee was so helpful through the entire…
Lee was so helpful through the entire mutual exchange. We had the Easter weekend happening at the same time which made it a little more difficult however, Lee sorted everything and we are now happy in our new exchange home. 10/10 and also huge thank you to midland heart for the rental over the last 3 and half years. We would highly recommend 👌
Sarah&David · 8 April 2024
Agent replied · 11 June 2024
It's great to hear that things were handled smoothly and that you'd be happy to recommend our services.If there's ever anything else that we can help with, you can always contact our Hub team or share any further feedback via email to feedback@midlandheart.org.ukThe team at Midland Heart.
★★★★★ 5/5
TrustpilotRacheal Hickman…Thank you
Racheal Hickman I was having several issues in my property and had previously been passed from person to person, until my case landed on Racheal’s desk. She was transparent throughout the process and empathetic. She worked diligently and put in lots of hours to provide a positive resolution for myself and my little family. Thank you Rachel your help has been fantastic. Thank you for listening when it felt like no one else was.
Serita · 22 August 2023
Agent replied · 11 June 2024
Hi Serita, thank you for leaving us an honest review of your recent experience. We're really glad to hear that one of our colleagues was able to best support you with the issues you were experiencing. We'll be passing this feedback onto to Racheal and if there's ever anything else that we can help with, please don't hesitate to contact us via email to feedback@midlandheart.org.ukThe team at Midland Heart.
★★★★★ 1/5
TrustpilotAwful experience
Over more than a year I've been with midland heart and I'm dissapointed with their service. There is an old gravity fed water tank in my flat that gives hot water with low pressure which makes taking showers impossible. Taking bath is out of the question because it runs out of hot water pretty fast. If we do the dishes before washing ourselves, we need to be prepared to for some showers. Either way, impossible to have something basic when you are renting: normal running hot water. If I knew about this I would have not moved in in the first place. Made several complaints and even offer to contribute to a replacement but no one cares no matter how many times you speak with them, everytime there is a different person from their call center. They promise someone will come and have a look, but no one ever showes up. Only time when someone shows up is for a repair, which happened several times since moved in. Luckly we have gym subscriptions so we can have normal showers. Is this normal in 2023? Yes, when renting with midland heart.
Adrian · 12 February 2023
Agent replied · 11 June 2024
Hi Adrian, Thank you for taking the time to leave us some feedback. Please could you get in touch with your name, address and contact number by emailing feedback@midlandheart.org.uk so that we can look into this.Many thanksThe team at Midland Heart
★★★★★ 5/5
TrustpilotFantastic
I have to start off by taking my hat off to Ashleigh who has made my experience with this company exceptional. She's such as a breathe of fresh air, I must say. From start to finish, Ashleigh made the purchase of my property in Dudley hassle-free and absolutely delightful. Very friendly, easy to talk to and absolutely very professional throughout the process - keeping in the loop throughout and more. Thank you very much Ashleigh - You're an asset to Midland Heart!
Mathias · 19 January 2023
Agent replied · 11 June 2024
Hi Mathias, thank you for leaving a lovely review for our colleague. I will make sure this is passed on to the team. Enjoy your new home!
★★★★★ 5/5
TrustpilotMidland ♥️ Heart
Midland Heart care about all their residents, from the Scheme Managers, to the Customer Support Staff. (Especially Anthea Poole A.S.B.). They are a Forward Thinking & Proactive Housing Association, who engage with residents to continually improve their business and service to all Residents. In my Opinion they are a 5 star organisation.
Mr · 5 October 2024
Agent replied · 22 October 2024
Hi Stephen, thank you for giving our colleague Anthea a positive shout-out, we'll be sure to pass this over so she's aware.It's really good to hear that you've had a smooth experience and if you need a hand with anything else, you know where to find us.The team at Midland Heart.
★★★★★ 1/5
TrustpilotWhat can I say?
What can I say?! Customer service is completely void, not fit for the purpose..they can't help in ANY way, they have no clue how to help, they keep sending emails, for weeks, to the "relevant" departments and even those departments completely ignore them!!!
Unbroken · 24 May 2026
Agent replied · 6 June 2026
We're really sorry to hear what's been going on, this doesn't sound right at all. Our Complaints team will always investigate and get back to you as soon as they can but I appreciate that the waiting time has increased.
If it's been a while and you haven't heard back with an update, please can you send us an email to feedback@midlandheart.org.uk and we'll look into this with the team and get back to you.
The team at Midland Heart.
★★★★★ 1/5
GoogleI have been living in this property for 27 years under a housing association. Despite paying my rent consistently, they fail to carry out necessary repairs. My home has persistent damp and mould, making it unsafe and unhealthy to live in. I wouldn't recommend them. I don't know why tenants won't gleaner them in media.
Natalie · 16 February 2026
Agent replied · 16 April 2026
Hi Natalie, thank you for reaching out. We take damp and mould reports very seriously, please could you call into our Hub so we can get this picked up and understand what's happened.
The team at Midland Heart.
★★★★★ 5/5
TrustpilotThe job was done very efficiently and…
The job was done very efficiently and very very clean. The workforce was very clean and tidy and respectful to my property.
Gail · 8 October 2026
Agent replied · 10 October 2026
Thanks Gail for taking the time to leave a positive review.
The team at Midland Heart.
★★★★★ 1/5
GoogleThey have built right infront of my house. Not only has this wrecked my view and saddens me that the people don't look after their brand new properties but I constantly keep complaining about a tenant not even next to me who has his music so loud it interrupts our daily living. God knows how his closer neighbours deal with it maybe they are use to this type of anti social behaviour but I am not.. customer service don't care. Unethical company!
Autumn · 14 June 2025
Agent replied · 16 April 2026
Hi Autumn, thanks for reaching out. We're really sorry to hear to hear of your recent experience, we'd like to get this looked into to understand the antisocial behaviour concern. Would you be able to send us an email to feedback@midlandheart.org.uk with the details and we'll take it from there.
The team at Midland Heart.
★★★★★ 5/5
TrustpilotThierry and Robert were amazing workers…
Thierry and Robert were amazing workers ,who did the best jobs I’ve ever seen they worked really hard and were very kind ,also Tevin was also a very good worker ,all the workers were great and I would recommend them myself
Vanessa · 23 January 2026
★★★★★ 5/5
TrustpilotUnblocked outside drains/blocked toileys
Tom B, this is the 2nd occasion Tom has been out to unblock our drains.Each occasion he’s done a thorough job checking all drains. He’s very methodical, super friendly & respectful.Previous workers have unblocked the drain and left. Tom B arranged to have cameras out to resolve the issue once and for all. Super pleased to see him again, as I knew a thorough job would be done.Tom B ⭐️⭐️⭐️⭐️⭐️ 5/5
Victoria · 7 August 2023
Agent replied · 11 June 2024
Hi there Victoria, thank you for reaching out and for taking the time to leave us a very kind review. It's great to hear that your recent repair visit went down smoothly and we appreciate the shout-out you've given for one of our colleagues.The team at Midland Heart.
★★★★★ 4/5
TrustpilotI need a new rent card
I need a new rent card , requested one but have not received it yet, but I’m sure it’s in the way. They are always polite and respectful. Lived her over 25 years and not much to complain about.
D · 2 June 2026
Agent replied · 6 June 2026
Hi there, if you need a hand chasing anything up, please don't hesitate to send us an email to feedback@midlandheart.org.uk and we can go from there.
The team at Midland Heart.
★★★★★ 5/5
TrustpilotWayne c was very very helpful and even…
Wayne c was very very helpful and even taught me a few tips and tricks to keep an eye out for
Jamal · 1 October 2026
Agent replied · 10 October 2026
Thank you so much for leaving a review of your recent experience, it sounds like everything went smoothly which is good to hear.
If there's ever anything that we can help with Jamal, you know where to find us.
The team at Midland Heart.
★★★★★ 1/5
GoogleIf i could give a minus for these people i would.
They are completely heartless and cruel. Devoiding of any care or compassion whatsoever for the people they are supposed to be help2.
Lived there for over 2o years, never caused any problems. My son passed away suddenly and they completely avoided my calls, emails for support on moving out
I was and still am in the depth of grief and received no support from them in the moving out process.
They for me represent how bad things are in society in how poorly we treat each other.
Thanks for nothing Midland Heart
Aunty1960schild · 14 May 2025
Agent replied · 16 April 2026
Thank you for reaching out to us, we're really sorry to hear what's happened. We want to extend our condolences, we can appreciate it's not an easy time.
We take feedback like this seriously and want to understand more so we can support you the best way possible. Please could you email us at feedback@midlandheart.org.uk with your details and we’ll look into what's happened.
The team at Midland Heart.
★★★★★ 1/5
TrustpilotAlvia brannon i belive her name is…
Alvia brannon i belive her name is absolutely a disaster advisor she likes to make the tenants feel dumb pathetict behaviour
Mo · 18 September 2026
Agent replied · 24 September 2026
Hi Mo, we're sorry to hear how you've been feeling from your recent conversation with the team. This isn't what we'd expect to be hearing, because for us our tenants are at the heart of what we do and we really want to get this looked into.
Please could you send over an email to feedback@midlandheart.org.uk with your details and we'll go from there.
The team at Midland Heart.
★★★★★ 5/5
TrustpilotGood at dealing with anti social cases.
A neighbour was displaying anti-social behaviour and I felt threatened and intimidated. At a loss anxious in my own home. I contacted Midland Heart. I found great support from Midland Hearts team. In particular Abdul Aziz, my Tenancy Services Officer. Professional and polite and effective.He worked with me to help resolve the situation. Where I felt enabled to live at home in peace again. Thank you very much.
Jason · 1 August 2023
Agent replied · 11 June 2024
Hi Jason, thank you for the honest feedback on your recent experience with anti-social behaviour. We don't want any of our customers to suffer in silence, so if there's ever a worry please don't hesitate to contact our Customer Hub team or drop us an email to feedback@midlandheart.org.uk and we will always do our best to support.The team at Midland Heart.
★★★★★ 5/5
TrustpilotNick visited property
Nick visited property, introduced self, Very courteous, friendly, explained whole process. Good customer service, job completed
Overall great service
Dierdre · 28 September 2026
Agent replied · 10 October 2026
Thank you so much for leaving such a lovely review! We're glad to hear that you're happy with the recent visit.
The team at Midland Heart.
★★★★★ 5/5
TrustpilotToday I had inspection for mold and…
Today I had inspection for mold and damp, the inspection been carried by Stephen , very nice great and kind person !
Marius · 9 September 2026
Agent replied · 24 September 2026
Hi Marius, thank you so much for taking the time to leave a positive review.
The team at Midland Heart.
★★★★★ 1/5
Googlebloody hell they are horrible. they left me without electric and gas luckily just for the weekend so far (its not been sorted yet still) but i would have moved in earlier if it hadn’t been for a delay with some furniture. PLEASE UNLESS YOU WERE IN A DANGEROUS SITUATION WHERE YOU CURRENTLY LIVE DO NOT RENT WITH THESE PEOPLE. YOU WILL REGRET IT AS YOU’RE PROBABLY DESPERATE ENOUGH TO HAVE TAKEN IT AND NOW YOU’LL BE STUCK.
Ruki · 16 May 2025
Agent replied · 16 April 2026
Hi Ruki, thank you for reaching out. We're really sorry to hear of your recent experience and we want to look into this to find out what had happened. Please could you share your details on email for us at feedback@midlandheart.org.uk with your full name and address and we'll take it from there. The team at Midland Heart.
★★★★★ 5/5
TrustpilotAbdul Aziz Thank you. 5Stars for sure
I would like to say a big thank you to Abdul Aziz. He has been fantastic dealing with my neighbour dispute... He has been professional, kind and caring. His replies always come in a timely manner and actually listened to both sides before stepping in. I wish all Midland Heart staff were like Abdul Aziz, your company would run so much smoother. Would give him 10 stars if I could!!
Rebecca · 23 May 2023
Agent replied · 11 June 2024
Hi there Rebecca, we really appreciate the kind review you've left us for Abdul Aziz. We'll be passing this feedback over to him which will make his day.The team at Midland Heart.
★★★★★ 5/5
TrustpilotValerie At Bath Row Is The Best
After many call outs and re call outs Valerie at Midland Heart Bath Row repairs department has restored my faith in Midland Heart. Not only was Valerie well spoken, polite, reassuring and a great listener, Valerie was attentive and professional. Thank you Valerie for your help.
Adrianne · 9 October 2024
Agent replied · 22 October 2024
Hi there Adrianne, thank you so much for the lovely review, it's really great to hear that you've had a positive experience.If there's ever anything that we can help with, please don't hesitate to drop us an email to feedback@midlandheart.org.ukThe team at Midland Heart.
★★★★★ 5/5
TrustpilotSurveyor named Ashish from Midland…
Surveyor named Ashish from Midland heart visited today. Done a thorough survey. Did a thorough job and was very polite
Bri · 20 September 2026
Agent replied · 24 September 2026
We appreciate you taking the time to leave a review and for giving Ashish a lovely shout-out. Sounds like he did a good job in explaining what he was doing during the visit and made sure you felt comfortable.
The team at Midland Heart.
★★★★★ 5/5
TrustpilotAbdul has been an amazing support for…
Abdul has been an amazing support for myself and my daughter during an extremely stressful time. He has worked with me fairly, clearly, and quickly to resolve issues to the best of his ability with nothing but equality and grace.Thank you Abdul
Jennine · 2 December 2024
Agent replied · 22 December 2024
Hi there Jennine, we really appreciate you leaving us a positive and honest review of your recent experience. It's good to hear that Abdul was able to support you the best way possible for both you and your daughter. Thank you for reaching out to us so we could help.The team at Midland Heart.
★★★★★ 5/5
TrustpilotI would love to thank Takara Clarke for…
I would love to thank Takara Clarke for firstly coming to visit my property for the inspection for a Mutual Exchange, it was a complete pleasure the way that you treated me you was very cool polite and have amazing people skills. You would definitely suit management, as you have great skills so thank you xx
Sarah · 4 April 2024
Agent replied · 11 June 2024
Hi Sarah, thank you so much for taking the time to leave us a positive review of your recent experience.It's great to hear that things went smoothly with your Mutual Exchange and if there's anything that we can help with, you know where to find us.The team at Midland Heart.
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