Midland Heart Managing Agents for Cygnet Birmingham reviews

★★★★★ 5/5

Trustpilot

Jagjit clare came to my home and…

Jagjit clare came to my home and address the issues that no other operative has. His polite and understanding and talk through everything. His reported the issues and hopefully will be resolved.

Yahye · 18 September 2026

★★★★★ 5/5

Trustpilot

I had two lovely members of the…

I had two lovely members of the disrepair team come out pat and Steve, they have been absolutely amazing and fixed the issues inside my property with care and took time to make sure it's done properly and even fixed the odd extra bits for me aswell which I very much appreciate. Their Behaviour is exceptional,very polite,well mannered,respectful guys. You should give them a raise because they are by far the best members of your team. They even cleaned up after themselves which is a first from midland heart staff I never really have anything good or nice to say about my landlord but the staff you employ especially pat and Steve are a credit. Put a smile on my face and a smile on my son's face. If I could give them 10 out of 10 I would.

Tonii · 12 June 2023

★★★★★ 5/5

Google

I love my property, a lovely new build in Lichfield with everything you need to be independent. Rent is generous considering the fact it's new and close to town. They always come and repair things quickly in my experience. There's been a few occasions where issues I've raised haven't been sorted out. Such as sign-posting etc but with the level of service I receive and the quality of housing, I can look past these minor issues. 2 years after signing my tenancy, still a happy customer 😊

James · 10 June 2023

★★★★★ 1/5

Google

Words can't describe how bad our experience with midland heart was. If I talked about all the issues we had, I'd be here all day. So I'm just going to cover the main points. The property was old and substandard, and needed frequent repairs. The neighbourhood was unsafe with regular antisocial behaviour. Neighbours were threatening, abusive and involved with crime. Our tenancy was not kept up to date as far as I'm aware. Midland heart didn't handle complaints well. They got a lot of information mixed up and weren't very supportive. Again I can't go into details but we had to leave for safety reasons. This meant moving to a new area, disrupting our lives. The situation was completely avoidable, but they only offered support once I gave them notice. By then I was over it. The day I left I felt like a weight had been lifted, and my children are much happier too.

Jess · 10 June 2023

★★★★★ 1/5

Trustpilot

Shoddy Repairs System - Emergency Lights Don't Work

I have an emergency light in my property that stopped working in March. It's hooked up to the fire alarm and is supposed to be regularly checked and maintained so that it works if a fire breaks out. I waited 6 weeks for the repair appointment but on the day Midland Heart's contractor did not turn up and didn't even bother to contact me. Wasted my time and lost a days wages as well. God forbid there's a fire in the building and we get trapped because there's no emergency lighting to help my family escape from the property. At least this review and the repair reference number will prove that Midland Heart knew about the issue, did not fix it and now have blood on their hands due to their shoddy repairs system. The blame would be solely on them as they cannot claim they did not know about it. They add extra weekly charges to my rent for maintaining the fire alarm. So why am we paying for this service when it does not work? Why do tenants have to constantly chase them up when they don't do repairs at a time they agreed to? Why is there a 6 week wait for emergency escape lighting to be repaired? Shouldn't it be a priority? Are Midland Heart waiting for the worst to happen before they fix their broken system?

RA · 5 June 2023

★★★★★ 4/5

Trustpilot

WALWIN STEPHENS & TWO OTHER BUILDERS

•As a Midland heart tenant I sometimes have half-hearted repair men come to repair my home. •The elderly builders that repaired my house over the three days 24th, 25th & 27th JULY were very polite and mannersable. 😊•They repaired the my home to a very high standard. 👏🏽👏🏽•One was WALWIN STEPHENS and I don't know the name of the others. 😁•The old time builders have more respect and manners than some of the younger builders of today. 😒

Joyce · 28 July 2023

★★★★★ 5/5

Trustpilot

This review is for James Davies

My review is for James Davies. Midland Heart, James is an absolute credit to your company. We are extremely happy with the work that he has done at our house over the course of the past 2 days, Tuesday 30th May and Wednesday 31st May. James showed professionalism and compassion while he was at our house. He was really helpful and talked us through the whole process of what he is going to be doing in the house. Although he had work to do around the whole house all by himself, he handled it excellently despite us all thinking it would be an extremely difficult job for one person. All in all I am very happy with the work done and the service I received by James. Thank you James!

Hassan · 1 June 2023

★★★★★ 5/5

Trustpilot

Sue Lamb

During extremely turbulent, challenging, frustrating and uncertain times for my family and I, Sue Lamb always remained professional, courtesy and responded to my emails in a timely fashion. When I have emailed, asking her to call me she has always obliged, even if this was outside of the parameters of a normal working day. Sue, is always friendly and cheerful whilst maintaining a professional and polite manner. It was evident from her responses that Sue was a knowledgeable and well informed member of staff whom had the problem solving skills needed when faced with difficult situations. If it were not for Sue Lamb, then I honestly believe a satisfactory conclusion to my circumstances would not have been reached. Sue is extremely organised and her leadership qualities shine through even in the bleakest of storms. If I've had a query, Sue will come back to me with reassurances or an answer! From my own communications with Sue, there is a noticeable difference in regards to her time management skills when comparing communications I've had with others whom have not shown the same level of consideration when it comes to responding in a satisfactory period of time. it's evident to me that Sue is performing at a higher level - lessons could be learnt from this. Sue has proven to be dependable whilst exhibiting outstanding people skills, always considering the customers experience in her approach and delivery.

Kira · 27 May 2023

★★★★★ 5/5

Trustpilot

Abdul aziz

Hello I have been a tennant with midland heart for 14 years. I want to thank Abdul for helping to evict my 2nd awful. Neighbor. Please please can you vet the next potential tennant because as someone who suffers severe mental health problems I can't take going through this a 3rd time and In all honesty if I do have to exprience it again I'm giving up my tenancy. I absolutely love my home but i should be able to feel safe in it.

Ollie · 22 May 2023

★★★★★ 5/5

Trustpilot

Exceptional service

The best repairer we have ever had! Robert Barker went above and beyond for us. Before we have had people come out and just do the minimum weather it was the right thing to do or not. Rob looked at the bigger picture and sorted it all out for us, which means we don't have to keep chasing jobs endlessly on the phone only for it to be broken again in a few weeks. Rob worked hard was kind, friendly and fixed our bathroom once and for all. We can't praise him enough, simply exceptional.

JuJu · 11 May 2023

★★★★★ 5/5

Trustpilot

Lena and Ashish visited from specialist…

Lena and Ashish visited from specialist repairs surveying team. Explained how DMEV systems work. Explained inspection protocol very well, and what repairs need to be done. Gave reassurance for repairs

Tatenda · 17 September 2026

★★★★★ 5/5

Trustpilot

ABDUL AZIZ - SAFEGUARDING

I have been dealing with Abdul Aziz, Safeguarding Team, after I contacted MH about a move due to my son commiting suicide with our homeAbdul was supportive from the beginning, always available to hp either by phone or email.We found our mutual exchange and due to move on 09.12.2023....Abdul Aziz should be a very valued member of your team. He has followed our progress from August until we move. Thank you Abdul!

Claire · 30 November 2023

★★★★★ 5/5

Trustpilot

Lee was so helpful through the entire…

Lee was so helpful through the entire mutual exchange. We had the Easter weekend happening at the same time which made it a little more difficult however, Lee sorted everything and we are now happy in our new exchange home. 10/10 and also huge thank you to midland heart for the rental over the last 3 and half years. We would highly recommend 👌

Sarah&David · 8 April 2024

★★★★★ 5/5

Trustpilot

Racheal Hickman…Thank you

Racheal Hickman I was having several issues in my property and had previously been passed from person to person, until my case landed on Racheal’s desk. She was transparent throughout the process and empathetic. She worked diligently and put in lots of hours to provide a positive resolution for myself and my little family. Thank you Rachel your help has been fantastic. Thank you for listening when it felt like no one else was.

Serita · 22 August 2023

★★★★★ 1/5

Trustpilot

Awful experience

Over more than a year I've been with midland heart and I'm dissapointed with their service. There is an old gravity fed water tank in my flat that gives hot water with low pressure which makes taking showers impossible. Taking bath is out of the question because it runs out of hot water pretty fast. If we do the dishes before washing ourselves, we need to be prepared to for some showers. Either way, impossible to have something basic when you are renting: normal running hot water. If I knew about this I would have not moved in in the first place. Made several complaints and even offer to contribute to a replacement but no one cares no matter how many times you speak with them, everytime there is a different person from their call center. They promise someone will come and have a look, but no one ever showes up. Only time when someone shows up is for a repair, which happened several times since moved in. Luckly we have gym subscriptions so we can have normal showers. Is this normal in 2023? Yes, when renting with midland heart.

Adrian · 12 February 2023

★★★★★ 5/5

Trustpilot

Fantastic

I have to start off by taking my hat off to Ashleigh who has made my experience with this company exceptional. She's such as a breathe of fresh air, I must say. From start to finish, Ashleigh made the purchase of my property in Dudley hassle-free and absolutely delightful. Very friendly, easy to talk to and absolutely very professional throughout the process - keeping in the loop throughout and more. Thank you very much Ashleigh - You're an asset to Midland Heart!

Mathias · 19 January 2023

★★★★★ 5/5

Trustpilot

Midland ♥️ Heart

Midland Heart care about all their residents, from the Scheme Managers, to the Customer Support Staff. (Especially Anthea Poole A.S.B.). They are a Forward Thinking & Proactive Housing Association, who engage with residents to continually improve their business and service to all Residents. In my Opinion they are a 5 star organisation.

Mr · 5 October 2024

★★★★★ 1/5

Trustpilot

What can I say?

What can I say?! Customer service is completely void, not fit for the purpose..they can't help in ANY way, they have no clue how to help, they keep sending emails, for weeks, to the "relevant" departments and even those departments completely ignore them!!!

Unbroken · 24 May 2026

★★★★★ 1/5

Google

I have been living in this property for 27 years under a housing association. Despite paying my rent consistently, they fail to carry out necessary repairs. My home has persistent damp and mould, making it unsafe and unhealthy to live in. I wouldn't recommend them. I don't know why tenants won't gleaner them in media.

Natalie · 16 February 2026

★★★★★ 5/5

Trustpilot

The job was done very efficiently and…

The job was done very efficiently and very very clean. The workforce was very clean and tidy and respectful to my property.

Gail · 8 October 2026

★★★★★ 1/5

Google

They have built right infront of my house. Not only has this wrecked my view and saddens me that the people don't look after their brand new properties but I constantly keep complaining about a tenant not even next to me who has his music so loud it interrupts our daily living. God knows how his closer neighbours deal with it maybe they are use to this type of anti social behaviour but I am not.. customer service don't care. Unethical company!

Autumn · 14 June 2025

★★★★★ 5/5

Trustpilot

Thierry and Robert were amazing workers…

Thierry and Robert were amazing workers ,who did the best jobs I’ve ever seen they worked really hard and were very kind ,also Tevin was also a very good worker ,all the workers were great and I would recommend them myself

Vanessa · 23 January 2026

★★★★★ 5/5

Trustpilot

Unblocked outside drains/blocked toileys

Tom B, this is the 2nd occasion Tom has been out to unblock our drains.Each occasion he’s done a thorough job checking all drains. He’s very methodical, super friendly & respectful.Previous workers have unblocked the drain and left. Tom B arranged to have cameras out to resolve the issue once and for all. Super pleased to see him again, as I knew a thorough job would be done.Tom B ⭐️⭐️⭐️⭐️⭐️ 5/5

Victoria · 7 August 2023

★★★★★ 4/5

Trustpilot

I need a new rent card

I need a new rent card , requested one but have not received it yet, but I’m sure it’s in the way. They are always polite and respectful. Lived her over 25 years and not much to complain about.

D · 2 June 2026