Midland Heart Managing Agents for Cygnet reviews

★★★★★ 1/5

Trustpilot

MY LIFE BAD EXPERIENCE

My life time baaaaaaaaaaad experience I have moved in to my new property on the 14/03/24 but the property has no power at all asking me to call the energy supplier (OVO) to reconnect the power to the property which i did. When power supplier (OVO) engineer came and checked the meter he couldn't figure it out how to isolate (Find Fuse to the meter) the meter. Then he (OVO engineer) asked me to ring Midland Heart and asked to send their electric engineer to isolate (Find Fuse to the meter) the meter so we (OVO) power supplier engineer can solve the rest of the problem to reconnect the power to the property. When the Midland Heart electric engineer has came and checked the meter he (Midland Heart electric engineer) said the OVO (power supplier) engineer was an idiot because we the (Midland Heart electric engineer) are not allowed by law to work on the meter. Our job is inside the house. To isolate the meter or find the fuse to the meter that's the OVO engineer job and left. This was only the 14/03/2024 day short story. Since the 14/03/2024 which today is the 6th day both companies (Midland Heart & OVO) engineers blamed each others and neither of them companies (Midland Heart &OVO) engineers knew whose responsibility it was. but finally the responsibility was the Midland Heart engineer and he labelled the fuse or isolated the meter but big main job is waiting for the power supplier (OVO) engineer. I have alooooot to say but I can not put it to words as English is not my first language.TO ME MIDLAND HEART IS RESPONSIBLE

Nick · 19 March 2024

★★★★★ 5/5

Trustpilot

Thank you Trlok Janagal

A massive thank you Trlok! Trlok had supported both myself and my husband throughout our journey with home visits, and was always on the end of the telephone offering advice and support, with Trlok's reassuring words,"just checking in on you". The reassurance and Trlok's attentive friendly jolly nature meant that myself and my husband never felt alone and we knew that we could always turn to Trlok for the much needed valuable support if needed. Thank you Trlok for all your kindness .We both wish you well in all that you do.

Anonymous · 15 March 2024

★★★★★ 5/5

Trustpilot

Martin White was very professional

Martin White was very professional, introduced himself and explained to me what he would be doing. Whilst undergoing the work in my home he covered his work boots. He done an excellent job, he tidied up before leaving. Very pleased.

Tina · 20 September 2025

★★★★★ 5/5

Trustpilot

Neighbour dispute!!!

I have recently had a neighbour dispute and since getting in touch with Midland Heart and their housing officer Michelle G. Things have been so much better. Michelle is very easy to talk to and has made life alot easier since settling this for us! If their is any kind of employee of the month I think she deserves this 100% thanks for everything Michelle you really are a star! 🙂

Samantha · 12 August 2024

★★★★★ 5/5

Trustpilot

I decided to put my complaint into writing…

I decided to put my complaint into writing. Midland Heart soon got back to me and Becky came to see me and became my contact while this issue was being resolved. Becky was always very professional, helpful and polite.

Woven · 18 September 2025

★★★★★ 5/5

Trustpilot

Caring and empathy

Janai ( Letting Officer )is a very patient person and understanding. My English is not good but she is very understanding and worked at my pace. She responded to my queries and concerns. She is professional and has a good sense of humour.She followed up with me after receiving my keys. The other members of staff also very helpful and caring.Thank you for sorting out this tenancy promptly Definitely a people’s Letting Agency God bless you all R.O.

Reem · 22 March 2024

★★★★★ 5/5

Trustpilot

Michelle was very helpful

Michelle was very helpful, friendly and understanding. I was very anxious before the meeting and she put me and ease. In the end I had no reason to be anxious at all. She helped me sort of my neighbour problem. She said we could contact her by email or phone whenever we needed to which is really helpful as it’s easy than to go to the hub.

Rachel · 20 September 2024

★★★★★ 1/5

Google

Worst landlord ever! I was better off with citizen housing. I’ve only been in my property for a month. They’ve left me to deal with a pile of rubbish at the front that the previous resident left. Midlands hearts policy is Service Standards: clear and clean all properties internally and externally before letting; keep shared spaces safe, clean and tidy. Environmental Services/External Areas: maintain hard surfaces and external bin stores in a usable, clean condition. Neighbourhood Management Policy: maintain neighbourhoods so tenants can feel safe and proud of their homes. Landlord responsibilities: ensure homes and external/shared parts are in a reasonable state of repair at the start of tenancy. They don’t abide by their policies I’ve been chasing them down for the past few weeks to get the rubbish moved and they keep fobbing me off and telling me that they are going to get the local volunteers to remove the rubbish?! How dare they! They are suppose to clear it not the local volunteers. I won’t give up and I will keep complaining on every platform I have until something is done about this.

Momo · 16 November 2025

★★★★★ 5/5

Google

I recently had some nightmares with repairs and adaptments. Immediately complained to mid heart and well I must say they have responded spectacularly. I would say they have gone about all my issues with over the top care for me. Contact and support was fabulous. Sarfraz and Megan have made sure everything was sorted immediately without any hesitation. 19 years now and I still love my house thanks to the way their response to my first ever issues was granted with pace

Dee · 16 November 2025

★★★★★ 1/5

Google

I have been requesting rubbish removal from the communal area since June, yet Midland Heart has taken no meaningful action. They continue to pass responsibility to Birmingham Council, but nothing has been done, no rubbish removal, no pest control, nothing. This is now a serious health and safety hazard. Rats are living under and inside my car, making the area disgusting, unhygienic, and unsafe. Tenants are expected to pay service charges for services that are not being provided, which is unacceptable. Midland Heart must take immediate action: clear the rubbish, arrange professional pest control, and ensure the property is safe for residents.

Global · 16 November 2025

★★★★★ 1/5

Trustpilot

Midland Heart moved us next to Ben C

Midland Heart moved us next to Ben C Feel Free to look at his reviews and then come to you own understanding what a vile Cockroach Midland Heart felt the need to move us next toNo Pre Warning of this man's mental health which involves screaming banging threats of murder at all times at night threw the wall7 Years this man has done this and from Midland Heart to the courts there has been zero repercussions for his vile abuse But if you reacted to Ben C vile abuse Midland Heart will not flinch to try throw you out If you have a little Google look You will find rather interesting article about Ben C behaviour Don't bring you kids near him neither as he likes to scare themBut still lives next to a kids park What a Systematic Embrassment This shows what a complete broken country this isBut Ben C will blame them dastardly foreigners and proudly scream to get out his village to go back where you come from as he tells usBut Ben C is the reason why this country is a utter shambles Ben C who proudly racially abuse harasses women bully's children is allowed the right to by the courts despite being nothing but a stain to society and abuses everyone who lives next to himBen C also drives despite we are told he has the mental capacity of a child and doesn't understand what he does is wrong and he is dependent on Cannabis Why is this Scum who gives nothing to society is allowed to carry on this disturbing behaviour Midland Heart have offered zero support and have taken no responsibility for there actions other than reacted and we will throw you outThe Courts and Police reacted and we will sent you anti social letterHow is one man allowed to abuse everyone around him because his mental health and if he is thrown out due to his vile abuse then it breachs his human rights So we have no human rights according to the courts and Midland Heart We should be all gravy with Ben C random banging screaming vile abuse and insanityYes we should all tell our children It's okay to abuse people if your mental ill and mummy and daddy will throw money to keep the problem away from them Section him and be done with him

Steve · 7 January 2024

★★★★★ 5/5

Trustpilot

Surveyor Ashish from specialist repairs…

Surveyor Ashish from specialist repairs visited toady to a mould survey. Done a thorough survey. Helped reset app and explained how to raise repair without having to call, made life easier. Very polite professional and respectful, wore shoe coverings too.

Nazia · 10 September 2026

★★★★★ 5/5

Trustpilot

Lee Duckworth

This review is based solely on my experience with one member of the Midland Heart team. As for the company I wouldn't waste my time writing a review. Honest opinion of Midland Heart? Don't bother! As for their team it is very hit and miss. However I cannot describe how much Lee Duckworth went above and beyond during my mutal exchange. Lee really is an asset to Midland Heart and I cannot praise him enough. Lee was super supportive and down to earth. He answered all my questions, he was always available and definitely put my mind at ease. Lee is definitely the go to guy he really knows what he's doing and his people skills are superior. I can't thank him enough for his advice, support and help throughout my exchange. Give this man a pay rise! Thank you Lee

Marney · 8 December 2023

★★★★★ 1/5

Trustpilot

Breast Cancer Patient

I have just spoken to a person called Pardip - in the Customer ServiceHub - I told him iam a cancer patient and previously rang today becausethe shower is not working properly and i need to keep my wounds clean in case of infection daily. I explain to him when I rang and spoke to his colleague they only had repairs from 2 January. And I need to have a shower before then- So I asked if could it as an Emergency repair? He said nobecause it’s not an emergency under the Health and Safety regulations. I kindly replied personal hygiene of the Body is needed to prevent outbreaks of diseases. The shower only continues to run for 10-15 minutes, the tempature goes freezing cold after 10 minutes and with my Healthcondition also due to be having Chemotherapy in 2 weeks time. This employee caused me a lot of unnecessary stress. Didnot listen to a word I said. His Team Leader (Matthew)said it cannot be an emergency repair neither. Very disappointed with this service. And the sarcasm of this employee. If this repair is not put on Emergency repair by TomorowFriday 1 December - I will be taking the case to complaintothe Ombudsman (Housing)

Consumer · 30 November 2023

★★★★★ 1/5

Trustpilot

ONE (almost 2) YEAR NIGHTMARE

Bad is too small a word. Sharing a floor with thin apartment walls and a nightmare neighbour. He openly deals and smokes crack, heroin and spice. He has abused me for a year; MH and the court have issued warnings and injunction but still - a year on - I live in hell and spend hours fighting my case. I lost my business and my health due to this. MH Invite me to explain.[in response to response: "Frustrating" is being stuck in traffic. Losing your livelihood and health due to a year-long nightmare neighbour is not a frustration, it's a disaster. I have invested and must continue to invest many weeks of my time in the case and yes, I am seeing some progress but I am also seeking legal advice. In terms of a point of contact, 90% of the time I've been fobbed off and had to explain it from scratch with a random person; just pushed from review to review. All the time having to painstakingly record and log goings on 24/7. Yesterday, I finally told my point of contact how I feel about the handling of this case, and voila, I get a call from his boss and you reply to this after months, for which, thank you.]Edit : Now nearing the 18 month mark of endless antisocial behaviour, we reach Court. This experience has destroyed my life and my health.Still ongoing, an ASB order, an Injunction - non-stop (almost 2 year) Antisocial behaviour and they make a plea with him to simly cut it out, or they'll act. Took 2 years to reach this stage - and he hasn't stopped. Nearly 2 years in! They cut a deal with this guy without seeing 5 months of evidence - the court case was dropped - not to mention he beat up a 60 year old neighbour in that period too. Then I complain and their internal complaint department finds they acted impeccably - so now, we move on to the Ombudsman. Just another company rinsing money from the social welfare system and delivering the most minimal of service. Unless you are a drug addict, or a screeching lunatic - dont' get yourself embroiled in the MH system. I would give my right arm to get out but I can't and it's ruined my life. RUN!Edit (Nov 20 2023) STILL ONGOING. Destroyed my mental health. Healthcare systems have written to MH several times. Nothing has changed. Buy the ticket, take the ride! I don't recommend it.Note: When I engaged the internal complaint system, they (MH) ATTACKED ME (at level 1 complaint)At Level 2 complaint, they apologised for that and offerd a piffling compensation. The ombudsman haven't yet been in touch but who do I complain to above them? They admit to not "disclosing" the nightmare neighbour and the ASB is certainly Harrassment, which is a crime.Hard to describe the damage living here has caused me.Not to mention, expect to live with endless fire alarms "bibbing" due to low batteries, even when the cleaners / maintenence crew have been seen weeks ago. It's just basic, poor service.

Max · 20 November 2023

★★★★★ 5/5

Trustpilot

Andrew is fantastic

This is the third time I have had the pleasure of your maintenance employee Andrew attending our property and I would just like to say that he is fantastic. A real credit to your team and such a nice guy. Always happy to help and goes above a beyond and always fixes the issues. Thank you Andrew and I hope you get the recognition deserved.

Massimo · 3 September 2024

★★★★★ 1/5

Google

Worse landlord known my family are Tenants of theirs ASB constantly in their block despite it being Retirement Living now decided to pass the book to Housing 21 yet can’t decide on a Sale date (H21 are worse) I’m also a neighbour of one of their Properties reported several issues regarding one of their Apartments to them and they have done nothing at all still ongoing despite being told it was passed to their “Tenancy Services Centre” that’s all still ongoing no reply 6 weeks down

Rob · 16 October 2025

★★★★★ 5/5

Trustpilot

Very pleased

Steve was efficient, knowledgeable and friendly

Jenna · 19 May 2026

★★★★★ 5/5

Trustpilot

Previous tenant

I have been a tenant for 31 years I couldn’t thank Abdul aziz for all his help support my previous tenant cause me lots lots issues and stress Abdul supported me Abdul listened and dealt with my Abs Abdul would always call me when he said he would and was honest with what he could and couldn’t do the tenant cause damage to my property I had to live in my bedroom cause of the noise I was always being woken up all hours I don’t sleep great with my health problems and always in pain this just added more stress and upset to me and effected me quite bad now the tenant has gone could you please look at who you put in the new property as it’s an upstairs flat they are not cut out for people with small children and they have to play and run around and being direct underneath there not suitable I don’t want my Heath to deteriorate any more than it is going to have to I love my property and we’re I live and don’t want another tenant caused me problems going through same thing Kinda regards s ley

Samantha · 12 October 2023

★★★★★ 5/5

Trustpilot

I needed help to get out my home due to personal reasons.

I needed help to get out my home swiftly. Due to personal reasons.Trlok is a safeguarding housing officer who helped me make the decision to do what I needed to stay safe, he visited me away from my home in a safe place and has been reachable at any moment iv needed to talk about the situation, he has been true to his word and very easy to talk to. Really enjoyed and put my mind at ease during the apt and would highly recommend using midland heart and Trlok as your housing officer. Thank you for making this process easier than expected as I was in fear of my life.

Michelle · 5 October 2023

★★★★★ 5/5

Trustpilot

Diane Ranger is amazing

Diane Ranger is amazing. I can't thank her enough for how much support she has provided for me and my children while being a Midlandheart tenant. May she continue to do great work..

Char · 18 September 2025

★★★★★ 5/5

Trustpilot

This message is for abdulaziznso

This message is for abdul.aziznso. Me and family would like to firstly thank you for your support. We would like to express are gratitude for resolving the case. Abdul had a hard task ahead of him with ongoing concerns in a midland heart property where vulnerable children were. Me and family wanted these children removed and constantly were in contact with children’s services. Children services always said they didn’t have a threshold. I’m sure drug use such as crack and weed and guns are what’s best for children. We were giving up on them …….. banging our head against a brick wall.Then Abdul was given the case. He was understanding to the family and agreed with the outcome we wanted. ( the safety of the children was his priority) He went above a beyond to ensure the safety of the children. He contacted the police, he contacted Children’s services met with them and raised safeguardings. It was only when Abdul was involved social workers listenAbdul needed answers. Abdul got our answers, safeguarded children as they were removed from the drug house. He kept the family informed always. It wasnt easy an took alot to get the resolution. Abdul determination and persistence with the other professional such as the police and children’s service lead to the best outcome for our family and children being safe. Abdul was compassionate with the family understanding, informative and caring. This case had been going 3 years with family constantly reporting to the children’s services. Children’s services do their best to keep families together but that doesn’t mean that they were safe.So for 3 years this was allowed to continue it was only when Abdul began to report to the police it took months to even get answers and meetings. But abdul persisted and kept the family informed throughout. I have no faith in children’s services. But I have faith in abdul as once he was on this case he listen to our problems and resolved them. Thank you Abdul for taking what we said seriously and acting on it. Your reliable and trustworthy and our family cannot thank you enough for ending our pain. You did a great job and achieved so many good outcomes your truly an angel in a suit ❤️❤️❤️We appreciate your professional, caring nature, courage and determination we would like you know your hard work has given us so much happiness and peace we cannot thank you for all you have done for our family.Kind regards Robyn

Robyn · 17 September 2023

★★★★★ 5/5

Trustpilot

Ms. Tracey Gayle

Hello,My name is Christopher Parker i am a midland heart tenant located in Bearwood Birmingham. I am writing in prestige acknowledgement to a one Ms. Tracey Gayle who is a My tenants officer. From the get go she has made me feel comfortable and rested easy my anxieties cause by mental health. Her warming voice and understanding smile really helped me feel at ease. Furthermore, her acknowledgement of my situation and explaining her past experience working with mental health made me feel confident in trusting this women. She phones and has paid visits and tirelessly working in communicating actively pursuing repairs and getting them booked in. Never once have i felt judged and Ms. Tracey will find the good things in you and give you compliments about them.All the background work hard long hours she puts in for the tenants and your company is greatly under appreciated. You need to promote this Lady as she is the exactly the person you need running the show. Someone who gets things done and is not afraid to ruffle feathers long overdue ruffling. Thank you so much Tracey Gayle. Christopher Parker

Chris · 13 September 2023

★★★★★ 4/5

Trustpilot

Abdul Aziz has helped me with my…

Abdul Aziz has helped me with my housing issue and introduced me to another tenant who needed to move and got us a house swap although it is in the same area he has kept the house open for me while I continue with my placement and see it through.

Chantelle · 3 June 2026