Midland Heart Managing Agents for Cygnet reviews

★★★★★ 5/5

Trustpilot

Staff who make up the heart of Midland Heart Housing Association.

Recently a relative of mine who lived at 101 Stamford Road in Handsworth died suddenly and unexpectedly.Then I made contact with Mr. Abdul Aziz, at Midland Heart Housing association, the company who owned my relative's house. Mr. Aziz was very professional, empathic, respectful and helpful. He was the central figure who assisted and supported me to efficiently conclude some of my relative's outstanding affairs. I remember thinking at the time that Mr. Aziz is an excellent role model for the staff at Midland Heart and that the Company should seriously consider promoting him to Management level or appoint him as a Training Officer for staff. Thank you Mr. Aziz for all your help and support which is very much appreciated and greatly valued. Other members of staff at Midland Heart who helped me during this time were Kyle East, Carmel and Paresh, who all provided an excellent service and whose conduct throughout was exemplary. My sincere thanks to you all. Signed: Zygmunt David Gazdecki.

Zygmunt · 11 August 2024

★★★★★ 1/5

Google

Disabled tenants at Spectacle Works have been left without proper access to their homes because Midland Heart has failed to fix the building’s lift for several years. At least two residents rely on the lift, including a wheelchair user. With it out of service, they are effectively denied safe and independent access to and from their own flats. Tenants have repeatedly reported this, most recently in October, yet nothing has been resolved. Midland Heart repeatedly claims “the part has been ordered”, then “it was the wrong part”, before allowing months to pass with no working lift. This is not a minor repair issue, it is an ongoing accessibility failure. After years of delay and deflection, it is unacceptable that a housing provider has still not delivered a permanent fix. Tenants are now in the process of escalating this matter to the Housing Ombudsman and the local council. Disabled tenants at Spectacle Works have been left without proper access to their homes because Midland Heart has failed to fix the building’s lift for several years. At least two residents rely on the lift, including a wheelchair user. With it out of service, they are effectively denied safe and independent access to and from their own flats. Tenants have repeatedly reported this, most recently in October, yet nothing has been resolved. Midland Heart repeatedly claims “the part has been ordered”, then “it was the wrong part”, before allowing months to pass with no working lift. This is not a minor repair issue, it is an ongoing accessibility failure. After years of delay and deflection, it is unacceptable that a housing provider has still not delivered a permanent fix. Tenants are now in the process of escalating this matter to the Housing Ombudsman and the local council. EDIT: As of 4 Feb 2026, this issue still hasn't been resolved.

Sophie · 16 February 2026

★★★★★ 5/5

Trustpilot

I’ve had a terrible experience with…

I’ve had a terrible experience with Midland Heart from start to finish, which resulted in several complaints being raised. Unfortunately, I didn’t get the outcome I wanted and, in the end, I simply couldn’t be bothered to continue dealing with the matter anymore. I’ve cut my losses and moved on.

Tee · 18 September 2026

★★★★★ 1/5

Trustpilot

Bad service

Just spoke to Vinnie on the phone wanted to see what was going on regarding my housing he was very patronizing and rude to me! made me feel like a piece of dirt on his shoe! Wasn’t expecting it at all was very shocked of how unprofessional he was 0-5 stars from me very upset about this to be honest with you. if he doesn’t enjoy what he does and can’t be nice to people in need then this is not the job for you vinnie.

Shantai · 31 July 2024

★★★★★ 5/5

Trustpilot

This review is to say one BIG huge…

This review is to say one BIG huge thank you to Rachel Hickman - Tenancy services officer. Rachel has supported our family through a difficult situation. She has gone above and beyond. The understanding and compassion shown has been unbelievable. She has been there whenever we have needed her, nothing has been too much trouble. An absolute credit to Midland heart! Without her, I can honestly say, our family might not be what it is today.

Pam · 29 September 2024

★★★★★ 1/5

Google

I have been trying to get a place for over 3 years. Horrible how I have heard how they pick and choose who to give the houses to. It’s favouritism based on colour and religion so it seems. I have also been told that they offer properties up beforehand to people they like and know under the table. Watchdog really need to do an undercover documentary on these Housing Associations. You cannot even get in touch with management when asked.I have constantly uploaded all the right documents and made the bids asap but never even got close. Was shortlisted recently and only to be removed. They say they offer properties to those who have been registered the longest. That is false and in my case I have been waiting for a decent property for over 3 years. How unfair that others got properties whilst waiting for a couple of weeks whilst there were people waiting for years. It’s a pick and choose game on what demographic of people suit which area. Ethnic minorities seem to be placed in underdeveloped areas whilst others I know have bidded and have been placed in new builds. Will be reporting this further

Hijabi · 26 July 2024

★★★★★ 5/5

Trustpilot

Had an issue with the boiler

Had an issue with the boiler, phoned up and someone was here within less than a hour, Electrician was sound had a cuppa and a chat. Issue was fixed, no drama, so credit due where credit is due. Currently Waiting for a surveyor to come out and look at my front door to hopefully come up with a solution to make it possible to be able to get appliances into the property without having to remove the front door and although this issue is frustrating and dragging on but after speaking with Jamie the estate officer I'm Confident eventually somewhere down the line there there will be a resolution found. Staff on the phone was also great and to be fair they usually are, Really helpful and wanting to help resolve issues.

Baz · 25 July 2024

★★★★★ 5/5

Trustpilot

Emergency call out guy mav excellent

Just had Mav come out in emergency call out to look a at leak under our kitchen sink which he has fixed. Great guy , had a laugh with us and he’s very down to earth ! Thank you mav for coming it quickly and solving the issue ☺️

Sarah · 15 September 2026

★★★★★ 5/5

Trustpilot

Thank you Abdul Aziz

I want to thank Abdul Aziz for all his support in de-escalating a situation that could have easily spiralled. He was professional but also personable allowing me to feel heard and listened to fairly. He enabled me to have a voice and dealt with the matter with great professionalism, empathy and understanding. Many situations need to be handled with care and sensitivity and he did just that. Thank you again Abdul for your support.

Yasmin · 14 October 2024

★★★★★ 1/5

Trustpilot

Mold and Damp - unsafe living conditions

I am utterly disgusted with Midland Heart and their handling of my housing situation. They offered me a flat on January 15, 2024, claiming it had been inspected and was ready to move into. However, just seven days later, I reported an internal leak, revealing that the inspection by the surveyor Lee Fisher was a complete sham.The roof was missing a tile, the lights in the bedroom and toilet were not working, and there was extensive dampness and black mold in the property.This property has been nothing short of a nightmare, with a series of misleading information from Midland Heart. The negligence and carelessness displayed have severely impacted my mental health. stay awayI have uploaded videos on youtube and will upload everything i have documented thus far, please watch and more importantly stay away from Midland heart. @ user-by2eu3mp9mOn March 17th, heavy rainfall resulted in an influx of water into my kitchen, causing significant damage and posing serious safety risks. The water seeped through to the kitchen, particularly around the main switch, causing a complete electrical failure in the property. I had been living in a mold-infested environment from January 22nd until June 12th, when I was finally moved to temporary accommodation as Midland Heart began repairing the flats. Despite my pleas for an alternative property while leaks were causing power issues by affecting the fuseboard, my requests were ignored.Five months of hell, filled with distress and despair. Thank God for family and friends; otherwise, I honestly don't think I'd be here.

Zaki · 6 July 2024

★★★★★ 5/5

Trustpilot

Currently receiving great going support

Hi I would like to provide you with positive feedback of Bath Todd and Elisha Reid from Midland Heart, housing department. And midland heart as a whole. They are currently supporting me as I am currently experiencing and enduring a great ordeal at this moment. However I wish point out and emphasis that they work extremely hard, they reliable, dedicated and committed to their work. They are passionate about their role, they are always willing to help and support regardless of their work load. They are brilliant in all aspects within their role, their approach, their listening, understanding and their response to the issues in finding best ways to address them. They are not judgemental nor bias.I fully appreciate their time, their hard work and effort. Although it is their job, they truly take that extra mile (goes above and beyond) to ensure that they provide efficient advice and service. And I cannot thank them enough. It is very rare to find ones that is very dedicated, who listens and understands. And is willing to do a job to the best of their ability. I greatly value their role and their hard work. And I greatly thank them. Please ensure that they receives appropriate recognition for their hard work.

Asma · 3 July 2024

★★★★★ 4/5

Trustpilot

Plumber and Electrician for Leaking Water Tank

Needed an emergency repair for leaking water heater - the plumber was an efficient worker and friendly, and was willing to explain his ideas and the process re: what was wrong and a possible fix. He changed the overflow valve and float inside the tank. We couldn't find where the water was leaking from, but hopefully this has solved the issue. The electrician was a nice guy too; he only needed to do a 30-second check, as the wall with electricals was unaffected by the damp. He had trouble finding the street, I had to try directing him from a location I didn't know. He arrived after midnight, but that time wasn't too unreasonable as I'd been told in advance by Midland Heart repairs line that it would likely be late at night.

RB · 17 September 2026

★★★★★ 5/5

Trustpilot

Spiorn Singh was very professional

Spiorn Singh was very professional, time efficient and kind. The repair was done less than 20 mins.

Fatuma · 24 May 2026

★★★★★ 5/5

Trustpilot

Always going above and beyond

Have been speaking to housing officer, Abdul Aziz with regards to a tennant in a Midland Heart property who has been awful to live with over the past couple of years. Abdul has been very helpful, calling me back when promised, available to email and responding quickly when needed. He has gone above and beyond in helping. He has also tried to speak to the tennant on a number of occasions, which has hopefully helped the situation. Thanks Abdul!

Zainab · 12 July 2024

★★★★★ 3/5

Trustpilot

Stone cold Hot Water ?

I had an instance where the hot water tap in the Kitchen was NOT delivering hot water at 18.45, I was told that a plumber would attend "within 24 hrs ", the following morning there was acard through the letter box to say he had called " AT MIDNIGHT ??" WITH NO OTHER REPEAT VISIT NOTED ? That morning I happened to see one of M.H.'s own plumbers and he carried out the repair within a few minutes. Not wholly satisfactory, lack of attention to detail ??

OldDogRose · 21 June 2024

★★★★★ 1/5

Trustpilot

On going complaint

Me and my partner have had issues with noise, anti social behaviour and drug use and over crowding (at least 5 people living in a 2 bedroom property)from our neighbour. We have endured sleepless nights and a horrible smell of cannabis. My partner became pregnant so we decided to inform midland heart of the problems we have encountered. This complaint has been ongoing and then last night at 9pm! We received an email from an operations manager who's basically victim blamed. They offered us sound recording equipment to be installed to capture the noise that goes on between midnight and 5am and instead of reporting on the noise captured she proceeded to talk about a conversation I had with my partner about the noise and completely dismiss the actual noise. She tried to brush off the over crowding by saying they are working with the tenants. Theres 3 couples living at the property and a dog that is constantly barking and running round because its never walked. My partner gave birth last week and we still have this on going issue. We were also told that they can not do anything about the use of drugs in their property and the anti social behaviour and we need to contact the police. This has not been handled correctly and I feel we have had little to no support and having a new born baby and constant smell of cannabis coming from their property is not healthy. We are now looking a seeking legal advice and possible publicity to try and get this resolved as we can not cope much longer and midland heart have/wont take the correct action required to resolve this issue

Customer · 22 January 2026

★★★★★ 1/5

Google

This organisation own a flat in the block I live - small, one bedroom, first floor, no lift. Over the years we’ve had a tenant who grew cannabis and flooded the flat below causing £20k of damage, a (nice) young family with 2 kids under 2 years and then a morbidly obese person with severe mobility issues - it being totally inappropriate accommodation for the latter two. 5 years ago, all of the flats were told to up-grade their front doors to comply with Fire Regs. We had to also comply with the spec provided by our Property Managers. Midland Heart only did this work in December last year and have fitted an abomination of a door very far removed from the specification they have been repeatedly provided with. This is not a mistake, it is deliberate ignorance. The contractors they’ve employed to do this and other work on their property have left the communal areas utterly filthy and damaged. From our experience, Midland Heart are arrogant, entitled and have zero consideration for adjacent property owners. if you have the misfortune to have Midland Heart as a neighbour it is likely the enjoyment and value of your property will rapidly reduce.

M · 18 January 2026

★★★★★ 1/5

Trustpilot

How to deal with your Social Housing issues

Most housing association tenants don’t realise the two stage complaint process. If you have an issue with your housing association eg repairs, misconduct, service failures etc1. Report the issue as a formal complaint, get a reference no… this is stage 1, they must respond within 5 working days. 2. If they don’t respond in 5 working days, go to stage 2, contact them again preferably by email, escalate the complaint to a stage 2, give them 20 working days to respond…. Sit tight..3. If there’s still no reply or adequate response to your issue… contact the Housing Ombudsman, no solicitor needed, they will then take on your case… it’s that simple… they will act on your behalf, always keep a log of who you spoke to when you make your complaints and keep a log of the outstanding repairs and issues… Don’t use CAB, The Housing Ombudsman is the governing body over all social housing, if you win your case with the HO and your housing association still don’t act or comply… then instruct a solicitor… it will cost your Housing Association a lot of money which they don’t like or want….

Ms · 23 May 2024

★★★★★ 1/5

Trustpilot

There's no 'heart' in Midland Heart

Midland Heart continue to try and harass us. Kumar from Midland Heart visited my home and when asked about assistance with moving because of hate crime, he replied. 'You can move but not with us.' We put in a complaint, not surprisingly Midland Heart stated he didn't say that. As I said in my previous post, Midland Heart will harass you when you dare to put in a complaint or raise a disrepair case against you.Kumar falsely pursued us with an application for injunction for access, whilst Midland Heart contractors were attending to put right the disrepair. Confusing how Midland Heart can state we deny access, when Jason and his team gained access without any issues. Fortunately, we were able to get an adjournment because of the lies and false representation Kumar had made.When we returned to court, Kate Thomas sat on the bench. She proceeded to brag how she evicted tenants for not giving access. Kate Thomas was vey one sided and appeared to think very low of tenants. She gave no eye contact and focussed on Midland Heart and what they had to say (unconscious bias). Kate Thomas did not grant Midland Heart an injunction which we are thankful for but told us to go away and come to an agreement.The agreement was very favourable to us, however, Kate Thomas took great pleasure in saying if we breached it, we could be fined or go to prison. As we were leaving Kate Thomas's chamber's she proceeded to smirk. This women did not allow or want to hear anything from us as the defendant. She did not want to hear that Midland Heart had failed to attend on several occasions or that we had given copious dates for them to choose from or that access was not being denied. We were forced to enter into an agreed or face an injunction. What is the point in going to court when you have not denied access? We wrote Midland Heart letters asking if there was anything outstanding, no response. Our solicitor reached out to say there are no outstanding works; they continuously asked others to say they had negative experiences with us but couldn't get anyone to agree to this. They stated they need to come and inspect the gas, which has already been inspected, then said they needed to complete a performance test, which we had offered to reschedule. I'm sure we are not the first or the last that Midland Heart will try this with.Guess who breached the agreement, no other that Midland Heart, who's contractors turned up at our home and proceeded to cut down our edge (in the early hours of the morning before 8.00am) without giving notice, which is what they are obliged to give under the agreement.Let's see if Kate Thomas (Judge) supports or ignores Midland Hearts breach of the agreement. Its important to give credit to Jason for his excellent interpersonal skills. He got the job done, he was polite and civil at all times. He was understanding and arranged for his operatives to attend around our work schedule. Less can be said of Kumar who evidently has a personal vendetta against us and displayed unethical and discriminative behaviour. We do have a happy ending, as happily notified them that we would be terminating our tenancy having secured a home of our own. Our home offers us peace and security, free from mental harassment by Midland Heart.This is our true experience with individuals mentioned above.

Prefer · 3 May 2024

★★★★★ 5/5

Trustpilot

Customer service at its finest.

I’ve had a dispute with a tenant due to their antisocial behaviours (throwing food out of the window which invariably caused vermin), there were some other issues that Midland Heart had. My initial engagement with Midland Heart were disappointing to say the very least. That was until Trlok became involved. (This was an issue that was ongoing for the near enough a decade) He was open and upfront with information, processes and policies and more importantly, he engaged with me as a tenant and endeavoured to engage with the other tenant. He constantly provided updates and feedback based on the proceedings that ensued. He allowed me to have confidence in Midland Heart, that there was someone impartial and with a common sense approach that was sorting the issues.

Richard · 24 April 2024

★★★★★ 3/5

Trustpilot

My appointment was between 12-4pm it…

My appointment was between 12-4pm it was to fix a cupboard door l waited in then the contractor came it was now 3pm,looked at the door told me he would let me know when it will be done,l expected him to do the job he says he finishes at 4pm and the job will take longer l asked him why he didn't attend earlier he says he has just received the job, l was so upset it was a waste of my time to be told the job will now be done on the 16th of January 2026 needless to say l won't be staying in as they don't need me to be there.

Linda · 20 December 2025

★★★★★ 5/5

Trustpilot

Mr Abdul Aziz was very supportive of…

Mr Abdul Aziz was very supportive of the person I am currently working with. He has taken into consideration on many occasions her vulnerabilities and attempted to cater to them to meet his clients needs and offer as much support as possible. He has sent two support worker out in the past to support her with completing documentation paper work for exchanges and attended multi agency meetings to continue to support her. I am thankful of this especially taking into consideration some of the on going hard circumstances he has continued to manage. Thank you for you on going support and understanding

Catherine · 3 April 2024

★★★★★ 5/5

Trustpilot

Exceptional Support and Understanding Throughout the Exchange Process

(Olivia worth) I cannot express enough gratitude for Olivia's outstanding support throughout my exchange process. Dealing with paperwork and transitions can be extremely challenging for me due to my mental health condition, but Olivia made the entire experience remarkably easy and stress-free.From the outset, Olivia demonstrated exceptional understanding and empathy towards my situation. Her clear and concise communication style made it easy for me to understand the process and what was required from my end. Whenever I had questions or concerns, Olivia was incredibly responsive, always getting back to me promptly and addressing any issues with utmost care and attention.Her patience and willingness to go above and beyond to ensure my comfort and understanding were truly commendable. Olivia's support has been invaluable to me during this transition, and I cannot thank her enough for her professionalism, kindness, and exceptional service.If you're looking for someone who not only gets the job done efficiently but also understands and accommodates your individual needs with compassion and clarity, I wholeheartedly recommend Olivia. She truly made a significant difference in my experience, and I am forever grateful for her assistance.Yasmin Al-naham

Yasmin · 25 March 2024

★★★★★ 5/5

Trustpilot

Employees who go the extra mile

I contacted Midland Heart's tenancy team regarding an assignment of tenancy and was put through to Lee Duckworth. After explaining to Lee the reason for the assignment Lee was very understanding and supportive and went the extra mile to make the assignment go as smoothly as possible. When the signed paperwork was delayed in the post Lee kept in touch with me regularly for an update and as soon as the paperwork arrived he dealt with it swiftly (the same day!) Lee is everything Midland Heart should strive to be. Considerate, understanding and putting the customer first. Well done Lee!

Angela · 23 March 2024