Midland Heart Managing Agents for Cygnet reviews

★★★★★ 1/5

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I recieved a message on my phone about …

I recieved a message on my phone about a delivery to this address but could not make contact with me so they delivered it today. They said that I was not in yesterday but I was in my flat all day yesterday but suddenly a delivery Driver was at my door with no intercom was pressed to let him in. When I asked him on how he entered the building and why it was showing 9 stops away on my phone, yet he was standing at my door. He replied F--K OFF. then left the building. Midland Heart at fault again with issues yet again with my intercom. What a complete mess Midland Heart are in.

Philip · 7 December 2024

★★★★★ 1/5

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What a complete incompetent Midland…

What a complete incompetent Midland Heart are. I have never heard so much excuses for this complex Shannon's Mill in Tamworth. Midland Heart have completely ruined this property with so many mixed up addresses to flats that are numbered 2-5 Shannon's Mill are duplicated meaning that there is two flats with the same numbers within Shannon's Mill. All services to these flats are so confusing to everyone and Midland Heart refuse to admit their complete and utter f__k up. I would tell people not to move into Shannon's Mill unless they do not value their lives. Some Customers who live in this complex are so nasty and want to rule your life to thier standards and will bully whoever to get thier way as I have proof and witnesses of one person with special needs who was picked on until his passing. Midland Heart new of all of what is going on in Shannon's Mill yet do nothing. Trying to get repairs to my flat is an absolute joke as I had to wait a number of years to try and get repairs done because of the mix up of address and yet again Midland Heart knew all along and managed to hide things until now and yet still refuse to accept all of our findings. People have met an early time of passing and Midland Heart does not care or take responsibility of any of a massive mistake that they have caused. My advise to all residents or customers that live within Shannon's Mill is to find alternative accommodation A.S.A.P. If you want to live longer.

Philip · 23 November 2024

★★★★★ 5/5

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My experience was great the Agent…

My experience was great the Agent Rajpal was great

Aji · 17 September 2026

★★★★★ 1/5

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Everything was fine until I moved in

Everything was fine until I moved in. I moved in 4th of September this year, and there was a water damage from leaking roof, I been blamed for it, they putted oil pain over it but it still leaked from the roof as that was the source of the issue. They treated me as a stupid woman and my uncle that is a builder said what was the issue as he thought maybe they are unexperienced. I would have never recommend them as they treat people like idiots, and honestly from now on I do all repairs myself as there is no point in talking with them. One of theirs workers lied even to his manager in front of him, so I recorded the proof of his lies. Honestly I really regret not going ahead with birmingham council.

ROMANA · 19 November 2024

★★★★★ 5/5

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Helpful and professional

Stephen was friendly and professional looking for mould in my property. He was helpful in advising how to spot mould in the future.

Shelley · 4 June 2026

★★★★★ 1/5

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Fellow tenants

Fellow tenantsI’d like you to know a hearing will be taking place tomorrow because I was louder than most. Heheheeeee.I made changes energetically and they didn’t like that I stood up for my whole road.Common sense would have told them that a car parking space 1m away from my bedroom on a private road should standardly be mine. Within the last 30 minutes I’ve had two cars pull up, one being a white 74 plate Kia, and a black 14 plate vehicle who moved my bin out of the way. What for, they don’t live here ?I put the bin there once a week just so I can at least get 1 decent nights rest. Weekends can get busy. I have commitments.So they sent paperwork of the last 12 months reviews and emails. Said that I have been unreasonably contacting the weakest links of all the housing officers known to man.They know exactly who they are. I’ve been polite & respectful for 13 years, and when you get a person like Mr. Farrell disrespecting and dismissing everyone’s safety for 12 months straight. Then you can imagine respect will go right out of the window.Why don’t you look at why the relationship between myself and Midland Heart broke down. It’s because I was fed lies and endured a housing officer abusing his power. He has done nothing positive for us. All sensitivity and no solution. The papers arrived on the 22nd and I’m expected to run around in 3 days. How about no. No thanks, I made my point. The main reason they want to silence me is due to how I have the skill to hold an audience with the truth. I would like to take this opportunity to commend midland heart for their relentless efforts to support those in real need. Within the last 4 years there have been 5 vacant flats, 4 have been allocated to non British citizens. One has been empty for nearly two years. I kid you not. Isn’t it lovely how accommodating and hospitable England is. I love helping people also, though only in a just and fair way.But that’s not all, two of the tenants are friends, let that sink in. Facts are not defamation. Someone tell me please how often friends end up on the same road within 12 months without an insider bumping them up the list.That could be a reason as to why some of your applications are being withdrawn. You see. There are others far more needier, than a tax paying British citizen no matter your ethnicity.No jobs…The list goes on. How kind can Midland heart get. Isn’t that a lovely heartwarming story for the chilly October evenings?Just had to get my last two pence in.Someone’s gotta entertain you, because I know how it feels to not be heard and treated like an eggplant emoji head. Keep your heads up guys.

Oliviah · 24 October 2024

★★★★★ 5/5

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Ask for Stacey and Anthony if you want job done right the first time

Had problems with my wet room shower pump, many many visits over a few years, pumps replaced and fobbed off with “that’s how they are” I had to mop up the floor after every use,which is not easy when you’re disabled. I had soaking wet hall carpert at times. Stacey (plumber) and Anthony (electrician) came and worked together really well, Could tell they knew exactly what they was doing. They was really polite and chatty, a totally different experience and service to what I normally get, especially under very extreme conditions due to it being one of the hottest days of the year and my bathroom not having a window. Really glad I never ended up having to have the floor ripped up, which I was told would have to happen.Pump is still working perfectly thanks.Ps I tried to give them £10 each but they wouldn’t accept, would it be possible for me to send a voucher to them for a coffee?Xx Polly

Polly · 23 October 2024

★★★★★ 5/5

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A massive thanks To Diane Ranger 😃

Diane Ranger from midland heart deserves more than any thank you I could ever give. I was going through my lowest point in my life and to have Diane's support and help and GENUINE care and concern has give me trust back that their Is people out their who genuinely care and will offer support. I cant praise you Diane enough and only can say a Massive thank you to you and your team. I really appreciate it and you deserve only the best, And if their was more people like you, The world would be a better place. Thank you so much Arron 💐 🌹 🌸

Arron · 12 October 2024

★★★★★ 1/5

Google

Absolutely disgusting! Don’t know who runs this association but it needs to be shut down. They do nothing to solve anti social behaviour nor do they do anything when reporting subletting and drugs. They simply do nothing care about their responsible tenants. Especially those vulnerable like myself. Never rent from this company. Find a private tenant rather than this association. Councils need to stop investing. They are horrible and will one day lead someone to suicide or something as tenants like myself are going crazy without receiving any help.

Aishah · 19 March 2026

★★★★★ 1/5

Google

staff at rolfe house treat you completely inhumane and deprive you of your life dependent medication, they will enter your property even if you or your child is naked, shout at you in front of your children, neighbours will keep you up until stupid hours for months and staff do not care, your child will be absolutely terrified to go to sleep and the staff will not do anything and midland heart as a whole will give you empty promises. they say log it, i have over 70 videos (and 10 voice recordings of staff) proving the excessive noise and they still simply do not care even if theyre VERY aware of your mental health disorders. -1/10 do not recommend unless you wanted to be treated inhumane

E · 16 March 2026

★★★★★ 1/5

Google

For years I have been happy with MH service but not anymore. I have mould in my studio flat, severe mould. They sent out a contractor called DRC who confirmed there is approximately 51 meters of mould in my home, with there task list to be removal of plaster and rework brickwork. Midland Heart refused! Only wanting to fund 5 meters of mould treating paint! That will not do anything. Since then they Midland Heart have been very quiet and I am left to live in conditions shown in the images. Now, Lichfield Councils Environmental Health, a solicitor and the media is involved to Midland Hearts severe negligence, I am tired of phoning the hub, for the same response 'We will email the higher ups' only for no action to actually happen. The mould has been here 5 months and I've been waiting for coming on a month or so for the plaster removal and works, to which Midland Heart are refusing to take accountability for.

Richy · 16 March 2026

★★★★★ 5/5

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Ashish

Ashish, surveyor visited today. Explained the usage if Midland Heart Tenants app and how can we report any issues. Ashish has been good in showing us the way to underst the condensation issues and mould problems, and he has been good listener.

Humulhairie · 19 December 2025

★★★★★ 5/5

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Review for Fahima (MidLand Hearts…

Review for Fahima (MidLand Hearts Customer Service Officer):"I had the pleasure of being assisted by Fahima, and I couldn't be more impressed with her exceptional service. From the moment she greeted me, she was warm, patient, and truly attentive to my concerns. I had a rather tricky issue relating to damp, and Fahima took the time to carefully listen and ensure she understood the full scope of my problem. Her calm demeanor and reassuring attitude made the whole experience so much smoother. Fahima went above and beyond to provide clear solutions and offered thoughtful advice that made me feel valued as a customer. It’s rare to encounter someone so dedicated to making sure you’re satisfied, and for that, I am incredibly grateful. MidLand Hearts is lucky to have such a kind and professional representative on their team."

Maymuna · 26 September 2024

★★★★★ 5/5

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Abdul Aziz Was very helpful and…

Abdul Aziz Was very helpful and continues to be very helpful. Thanks Abdul and look forward to speaking to you again

Thomas · 3 June 2026

★★★★★ 5/5

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I’m writing to say how grateful I am to…Stuart Roe

I’m writing to say how grateful I am to Stuart Roe for helping me get my garden cleared- especially after having such a bad experience with previous person who dealt with me. Stuart was understanding. He listened to the issues I have and he genuinely wanted to help me resolve this as soon as possible. My garden has been cleared and I’ve been given the fresh start I was desperate for.Stuart is a credit to Midland heart and there should be more people like him working for them.He was patient, kind and non judgmental.I felt like I was really being listened to and treated fairly by him.Absolute top marks!

Andrea · 23 September 2024

★★★★★ 5/5

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I have been a Midland Heart tenant for…

I have been a Midland Heart tenant for to many years to mention. Midland Heart have been great and I have never had any problems.I have just completed a Mutual Exchange that was done by Stuart Roe. He was amazing he went out of his way to ensure that my move got completed and my exchange went through. He is truly amazing and I can not thank him enough for all the hard work he has put into my move. Stuart was wonderful and is a credit to Midland Heart and I just want him to know how much I appreciate the work he put into my move.

Jane · 20 September 2024

★★★★★ 5/5

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Robert was professional and courteous…

Robert was professional and courteous from start to finish and very cheerful, he kept me updated on my repair at all times.

Donna · 19 May 2026

★★★★★ 5/5

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Graham and Lewis direspair team

This review is about two workers within the disrepair team Graham and Lewis.These guys have been amazing.They came into my property to sort out my bathroom in which Morgan and bond and 2 other guys from midland heart had totally bodged up,this had been going on since April 2024.Graham and Lewis literally stripped my bathroom back to nothing and redone the flooring,skirting boards ,doors ,cupboards ,showerpanels,sink,bath,toilet aswell as paint plaster the whole bathroom.Due to how bad my bathroom was left by previous workers ,these two guys Graham and Lewis went above and beyond for my family and me.Their work is outstanding and they take pride in the work they do for tenants .I cannot thank them enough for what they have done in my home. The work they have done in my bathroom is of very high standard and i couldn't be more pleased.Thank you guys ,you both deserve a reward for the work you have done in my home.

Tina · 5 September 2024

★★★★★ 1/5

Trustpilot

Reported a repair @ 15.30 yesterday was…

Reported a repair @ 15.30 yesterday was told somebody would be here within 24 hrs, rang again @ 14.00 the following day to be told it hadn't been logged properly, yes somebody did come out within the 24 hours but wouldn't have done had i not rung a 2nd time not impressed

MRS · 17 September 2026

★★★★★ 5/5

Trustpilot

Exceptional Customer Service

My parents and I have spoken with Ruwayda from Midland Heart a few times and I am always glad when we are put through to her as she goes out of her way time and time again to help us out. I can honestly say that I never feel a burden or a nuisance when speaking to Ruwayda, she is always able to explain things in a way that really helps us to understand how things work and why there may be delays. Although no one likes to hear that there may be a delay when it comes to a repair, her candor and transparency really go a long way in pleasing my parents. Ruwayda is a real credit to the team, thank you Ruwayda.

Iz · 27 August 2024

★★★★★ 2/5

Trustpilot

These 2 stars are for Imran

These 2 stars are for ImranAfter previously speaking to an egotistical, rude little boy in repairs who constantly spoke over me and forgot his home and work training with me over the phone, he got his knickazz inna Twist, and hung up on me without giving me an appointment for my faulty smoke alarm.When you are in customer service you will come across challenging customers. That’s life. I didn’t insult or verbally abuse him. But he just couldn’t handle it.So he hangs up on me, what if I didn’t call back, And I had a fire tonight, I would have went to the newspaper’s and cleaned up, if not me, most definitely my family.Because I too recorded the call. Luckily I had the privilege to speak to Imran who is competent and able to deal with difficult customers. He knows how to keep the energy nice and pleasant over the phone. You can’t ask for more than that really. I have no problem giving credit where it is due. You see I found out why people like Michael Farrell think it’s ok to lie to customers. Why he is lacking integrity, is because if your relatives (Patrick) and you pick up gyal in the work place, then they start to think they can treat people any way they please. Like a little gang, that think it’s funny to send security to my home at 4:16 in the morning back in January. Where is my apology in writing? They get their friends and family in these jobs and they are not doing a thing! Some people need to Look up the definition of integrity and find some. Don’t look in Balsall Heath though. I have plenty of experiences to upload, like the time my bathroom flooded, and to cover up the mouldy patches on the ceiling, the workman used spray paint to cover it up, and ruined my blind, great big white mark across my blinds because he was a lazy so and so!Midland heart didn’t compensate me for my floor or the blinds but wanna talk to people like dirt over a door strip, a big standard door strip.These are the same people that forgot the carbon monoxide detectors, then sent out the workman to beat off everyones door at a moments notice. I’ve only had mine a couple of years.They keep deleting my factual reviews due to damage control, share holders and ombudsman are watching.To the 30% staff inside Bath Row that are actually human, I’m rooting for you.Note to tenants: If you ever have footage of any floods in your home, before you share the incriminating events with them, make sure the evidence is stored on more than one device and in your files. Always keep notes, save dates and if they come to your home, record them, It’s your home, you don’t know who they are employing these days.

Olivia · 26 August 2024

★★★★★ 5/5

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I was experiencing problems with dodd…

I was experiencing problems with dodd company. They would arrange appointment not come out, then send a warning letter out. I had a call from fiezann aslam midland heart who took on board my concerns. He was understanding to my vulnerability my ill health. Fiezann had arranged an appointment, but i had a another medical appointment come through the post so he arranged another one. Fiezann Aslam is the first staff from midland heart that has responded promptly, made sure my needs was met around my various medical appointments. Thank you

Faz · 22 August 2024

★★★★★ 5/5

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midland heart housing…thank you

Having being with midland heart housing association for 5 years. Iv never had 1 problem until recently where iv suffered anti social behaviour at my home an being frightened to stay there for me an my children.Housing officer Rishi Kaushal has been a strength to work with his communication daily on updates and checking on myself an family's wellbeing.I can't thank him enough.Very professional an sometimes he didn't have the outcome I wanted but he always tried to find a plan.Also Rebecca Foster for her kind an caring nature towards sensitive information I can't praise midland heart enough. Thank you miss flynn

Natashsa · 14 August 2024

★★★★★ 5/5

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Serena - Customer service team

Spoke to Serena from the Customer Contact Team on the 9th of August and she was very helpful and reasurring. She was able to have me remain calm considering the the urgency on the repair that was needed. Serena also went above and beyond to liaise with the Scheduling team to have all my queries answered. She was able to get the job booked in straight away, after I was told by the out of hours team that they would not be able to get someone out to me until 3 weeks time which would have meant I’d not have a shower for 3 weeks.

Kedesha · 12 August 2024