Midland Heart Managing Agents for Cygnet Birmingham reviews

★★★★★ 1/5

Google

Been liveong at their property for over a year. I have been paying rent and complaining about damp for 10 months nearly 11. But all they do is send out someone from repairs team and not actually someone who can sort out the problem. My kids have ended up with bronchitis including my now 5 month old who is covered in rash because of damp. Don't accept Midland heart houses even if u are dying they will let you rot in messed up house. I would advise those in same position as me to get help from a solicitor.

Simply · 10 June 2020

★★★★★ 1/5

Google

Please please if you can avoid accepting a property from these guys pls do. I am a mother of three one of which has autism and the other two children have a life threatening auto immune condition. They have put me and my husband through a living hell. We live in a very old house that should be either knocked down or fully renovated but midland heart just keep doing bodge job repairs. Had to move out for rising damp to be done after months of arguing my case. Moved out for 7 weeks although work only meant to take 2. My sons emotions were through the roof,I asked if we could just stay in the other property which was also a three bed so like for like and I was told no we had to move back despite me having supporting evidence and even the housing officer said we should be allowed to stay but the fat cats sitting behind their desks on their 40k a year Job refused point blank basically saying their policy is set in stone and disability doesn't change that. Appalling housing association that has very nearly put me in hospital. Something needs repairing every month I feel like my life is on hold as there is always something with this house. The damp is now coming through the floor. When will these people realise what impact poor housing has on vulnerable families. I hope the housing ombudsman eventually sees how corrupt you are as an organisation. Workmen smoke in their vans despite is being against the law, staff lie and hardly anyone working for them is true to their words. They most talk the talk but I have become wise to them and whilst I have breath in my body I'll fight for what I feel is right.......a decent home to raise by children in.

Lisa · 10 June 2020

★★★★★ 1/5

Google

Tried to go through MH to get a shared ownership. Sent application back 2 days after receiving it via 1st class and took them a week to acknowledge they had it. In the meantime another group managed to also apply for the same property. Was left in the dark countless times and left hanging on multiple emails. After they finally acknowledged they received the application and stated it would be processed within 7-10 working days. We got told 3 working days later that they wouldn't proceed because of affordability, we are renting a more expensive place right now so it made no sense. Since emailing to find out more it's been radio silence. If you want a slow process and to be left in the dark for weeks about what's happening even after you email them back within minutes of receiving their emails then this is the place to go. Shocking.

Anthony · 10 June 2020

★★★★★ 1/5

Google

Absolutely wouldn’t recommend. I’ve been complaining about garden maintenance for weeks. I’m paying for garden work and no one has done the back garden in months. Their lazy contractors are happy to do half a job for the front garden and scrawl their name on the checklist, but since I’ve gotten the keys no one has done ANY work to the back garden. I’ve made multiple complaints and I’m STILL chasing them. I called today and had some snippy “advisor” tell me to send him proof that work hasn’t been done and that gardeners are supposed to come every two weeks. I’ve sent them multiple pictures of the property, does this look like this is a build up of two weeks? Don’t even get me started on the quality of work done on the property itself!

O.C · 10 June 2020

★★★★★ 5/5

Trustpilot

Rosie Ward

The member staff, Rosie Ward, was very helpful and understanding after my partner who held the tenancy passed which has helped my recovery.

Gary · 10 October 2023

★★★★★ 5/5

Trustpilot

graham sheffield and majid razmahang…

graham sheffield and majid razmahang member of disrepair team done a great job in my property and very nice and polit and helful. thank you guys.

Ertira · 14 July 2023

★★★★★ 5/5

Trustpilot

I had Andrew today to fix a pipe issue

I had Andrew today to fix a pipe issue. Did the job very swiftly and was polite also. Explained to me what had caused the issue as well.

Sham.A · 17 May 2023

★★★★★ 4/5

Trustpilot

Alex B. Plumber

Alex B, was polite professional, friendly, he did a good job and cleaned up afterwardsVery happy with the work done.Only downside was a little later than appointment time.

Sharon · 16 May 2023

★★★★★ 5/5

Trustpilot

What a lovely,helpful

What a lovely,helpful, respectful all round housing officer. James barnes listened helped and gave he's best advice.

Kane · 13 February 2024

★★★★★ 1/5

Trustpilot

The last 13 reviews all are written…

The last 13 reviews all are written exactly the same and unusually includes a lot of name dropping. The reviews are clearly written by the same person🤣🤣🤣

Annie · 9 June 2023

★★★★★ 5/5

Trustpilot

Josh g

Josh g , came and done some work on the front door, they turned up as they said they would, he also cleaned up afterwards

Brian · 31 July 2023

★★★★★ 5/5

Trustpilot

Tom Repair Work

Tom - Birmingham Newtown area.Fantastic, professional repair worker. Great service, went the extra mile to support with customer care.

J · 23 December 2023

★★★★★ 1/5

Trustpilot

Midland heart are too incompetent to…

Midland heart are too incompetent to hold the name housing association

Samantha · 1 June 2024

★★★★★ 5/5

Trustpilot

Our plumber that came today(Chris…

Our plumber that came today(Chris Needham)did an amazing job today and I'm happy with his job and I'm glad we had Chris with us

Esmaiel · 18 August 2023

★★★★★ 5/5

Trustpilot

Support with a house move.

Najeeb and the rangers did an excellent job helping out a tenant who is a friend of mine.

Andy · 4 January 2024

★★★★★ 5/5

Trustpilot

I booked a repair

I booked a repair, and whilst the chap was here he raised another, both jobs completed to 5 star standard, didn’t leave untill I was happy.

Vicky · 15 June 2023

★★★★★ 1/5

Google

Had nothing but problems since moving in the locks on my door keep breaking there is damp and mould everywhere and house is just a shambles

Ryan · 10 June 2023

★★★★★ 5/5

Google

I've been with them for years they carry out the repairs to your house can't say nothing negative about them because there's nothing negative to say

Moms · 10 June 2023

★★★★★ 5/5

Trustpilot

Wayne Dixon great job

Mr Wayne Dixon came today and was extremely supportive and respectful. Thankfully got the job done exquisitely and I am very pleased with it.

Said · 31 July 2023

★★★★★ 5/5

Trustpilot

The person you sent to sort out the…

The person you sent to sort out the mold in the house was so good and helpful. He was called Marlon. He did a good job

Diana · 24 May 2023

★★★★★ 5/5

Trustpilot

Ollie Roe

Ollie Roe, very helpful and willing to do what’s best to resolve our electrical issues since 2021, the only electrician I believe in 🙃

Liam · 17 July 2023

★★★★★ 5/5

Trustpilot

Your operator was quick and efficient

Mr · 24 September 2025

★★★★★ 1/5

Google

Awful takes at least 45minutes to get through to repairs no matter time of day I call had nothing but problems with the gas boiler forever breaking with various errors just spend 3days yet again without hot water guy fixed it n guess what less than 24hrs it's broke again now told got wait five days for nearest appointment unless I take 24hr emergency repair which I can't do because of work explain this and ask for afternoon eve slot told no totally unhelpful staff that don't care a jot Have glass double doors in living room that go from floor to the top there illegal break health n safety rules housing officer come round and refused to change the doors alls they offered was to board them up seriously who would want boarded up doors in there lounge? I work full time and pay my own rent on time every month for last 12years n they won't even agree to change a door totally disgusting i used to like midland heart but over last 5 yrs or so I don't no what's happened they have gone to the dogs even there own staff n workforce detest them not had single workman come to my property with a good word to say about them.

K · 11 June 2019

★★★★★ 1/5

Google

They don't help with anything. If you want to move they just tell you to look online every week. My house was supposed to be getting sold. But my housing officer did not help me look for a home even though she told my social worker she had houses in an area I needed. Now because I've not found a suitable home for me and my family Midland heart have decided not to sell the houses meaning I now no longer have the housing officer to help with moving. Not that she helped me at all anyway. It's now going to take me much longer to move. Midland heart you need to help your customers out more!

Rebecca · 11 June 2019