Trusted Agent profile · Birmingham
★★★★★
1,183 reviews across 2 platforms
Bath Row, Birmingham, B15 1LZ
Midland Heart Managing Agents for Cygnet's office in Birmingham, at Bath Row, is rated 3.7 out of 5 across 1,183 reviews on two platforms, including 327 Google reviews rated 2.5.
Tell us what you need and we'll put you in touch. Midland Heart Managing Agents for Cygnet hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotIf I need a repair I get it quite quick…
If I need a repair I get it quite quick & I’m with the best housing I’ve been with im very happy with the service I receive
Thank you for leaving us a positive review Denise, if there's ever any feedback you would like to share, please don't hesitate to drop us an email to feedback@midlandheart.org.uk and we will always do our best to support.The team at Midland Heart.
1/5
TrustpilotAwful
They have refused to.make my house fire safe after the fire alarms which are around ten years old died. They say because they are battery they wont do it. I said the battery cant replaces as they are throw away when finished alarms. Also I cant reach very high ceilings. They have said they are not responsible. There fore I have no fire alarms atall in my property. I contacted fire service who told me its landlords responsibility. They do not care about the tenants only the money. I am sleeping every night in a house with NO fire alarms.
5/5
TrustpilotI found the driver and his mate very…
I found the driver and his mate very polite, friendly and they were courteous.
Hi there Stephen, it's great to hear that you had a smooth experience with your recent visit.If there's ever anything that we can help with, please don't hesitate to drop us a message.The team at Midland Heart.
1/5
TrustpilotAbsolute bullies
Complete scum! If i was to write all the issues I've had with these tyrants I'd end up with a book. Just some examples are1)Changing my locks in my absence & for no reason!2) resetting my gas and electricity meters in my absence & for no reason3) sending security guards to my door consistently with no reason. (For which they apoligised in writing in the end but it was terrible distressing 2 big VERY RUDE guys dressed all black Aat nearly 9 at night no ID not even a logo on their badge. They initially denied it and the manners of the operators wouldn't be believed! Belligerent isn't strong enough word. Good job I have records and recordings of everything. Legal action pending
5/5
TrustpilotKuldip, the best tradesman working for midland heart by far..
Kuldip did the repair in a few hours.. brilliant job. Brilliant chappy.. that's 2 good people I've met now.. fingers crossed times are changing with midland heart at last.
Thank you for leaving us an honest review Rebecca, we do appreciate it.If you need a hand with anything else, please don't hesitate to contact our Customer Hub team.The team at Midland Heart.
1/5
TrustpilotWe have had a shocking experience.
We have had a shocking experience.. logged a repair weeks ago as both our toilets was faulty.. finally had a plumber out today... So... the flusher on the upstairs toilet sticks down constantly to the point where we have to leave a screwdriver in the bathroom to try and release... sometimes will pop back up... sometimes a shake of the system lid makes it pop up other times a screwdriver... so clearly faulty.. however because the plumber flushed it ok ( that time) there is no fault and would not repair.. need proof apparently really!.. despite the fact we are a family of 5 and the toilet is used loads and I would say the flusher sticks 80% of the time... so my husband flushed it and guess what it stuck.. so the plumber serviced it 🤣and said it was fine... he was never gonna help and sort it properly.. so just wanted him out our house and would you believe we flushed it when he was gone and it stuck... rang midland heart and was useless we have to wait weeks again for another plumber to come out... So basically we are liars... Midland heart are a joke and so are the contractors... basically you need to make sure something is fully broken not faulty before they will do anything... pathetic..😡 oh and when the plumber said we have to video it sticking as proof I mean come on... really!! So yeah basically the contractors will refuse to fix something even though you live in that property 24/7 and know when something has is faulty but heh they know best...
5/5
TrustpilotElisha and Rosie from tenancy services…
Elisha and Rosie from tenancy services were excellent when helping my partner to start his car
1/5
TrustpilotNuisance tenants
They allow tenants to blast music as loud as they want at all times. Miss a weeks rent and they're straight onto you, breach any of their other rules and they seeminly couldn't care less.
Hi Max, thanks for your feedback. Our tenancy services team work closely with tenants who are experiencing noise nuisance or antisocial behaviour, However, we'd always encourage you to have a conversation with your neighbour first. We also have team members who are able to support you to do this if you don't feel able to do so, you can find out more about restorative justice on our website: www.midlandheart.org.uk/rj. If you have any other issues to report we'd encourage you to contact us on 0345 60 20 540 as soon as possible. thanksThe team at Midland Heart
5/5
TrustpilotGate and fence
Had another repair done a couple of weeks by dan and Gary which was raised by dan himself. Did yet again a great job and looks so much better.
Hi Bradley, it's great to hear that both Dan and Gary were able to resolve your repairs recently but also flagged new appointments for you. If there's ever anything else that we can help with, please don't hesitate to drop our team an email at feedback@midlandheart.org.uk The team at Midland Heart.
5/5
TrustpilotMidland heart customer service
Always helpful precise in whatever you ask. Repairs are followed through by pleasant staff
Hi Paul, thank you so much for leaving us a positive review. It's great to hear that you had a smooth experience and if there's ever anything else, please don't hesitate to drop us an email.The team at Midland Heart.
5/5
TrustpilotExcellent job
Done an amazing job with bonding and skimming the bedroom wall
Hi there Chloe, thank you so much for leaving us a positive review - it's great to hear that you're happy with the service.The team at Midland Heart.
2/5
TrustpilotThe worst housing association Ever
The worst housing association Ever! Don’t carry out repairs on time, Been left with 2 bigs holes in my kitchen ceiling and no signs of that being repaired.I am living in cramped conditions with 5 kids in a two bedroom property.Got offered a property from midland heart and the offer got retracted.I have expressed my concerns as parent living in this property. I have had rent issues in the past and get sent a court notice but they can’t carry out repairs and rehouse people according to the size of the property. I’ve spoken to advisors at midland heart to express my concerns but voice isn’t heard.Would not recommend this housing association at all
1/5
GoogleI can't put in words how bad or unprofessional these people are I wish I could put pictures on. But they are to disturbing to see. Shocked and appalled.
Hi Matthew, thank you for leaving us a review. We would really like to review your experience to be able to best support and share any feedback internally with the correct teams. If you could please send us an email to feedback@midlandheart.org.uk with your details and we will keep an eye out. The team at Midland Heart.
1/5
TrustpilotEvery one entitled too decent housing
My daughter and partner been with these she had her son December last year been bidding every week her property is for a couple with out kids or elderly couple she has it in writing that property is not suitable yet cant get a move they contradict them self's they breach they're duty of care too tenents they should be ashamed of them self's my daughter is in tears all the time they change the goal post every time you call them
5/5
TrustpilotHappy tenant
Signed a tenancy at the start of September, I needed to move to a ground floor property because of a visually impairment, you can imagine my struggle with stairs. I also needed to move closer to family for support. Viewed my current property and it's amazing. New build, nice and bright which is good for my eyes, ground floor, perfect location, lovely. Every staff member I have spoke to have been friendly. Social distancing was followed at sign up. Their app, while a little clunky, works well for viewing and paying rent. The property is in great condition. The only thing I have an issue with is the contractors they use. While not Midlands hearts fault per sa. PH Jones took far too long to sort my boiler out and their engineer was rude. But overall, so far so good, happy tenant, thanks Midland Heart for my perfect home
1/5
GoogleAppalled by MHs response to several Anti Social Behaviour forms and emails submitted regarding one of their tennants in Tamworth. How much evidence do you need before we can get passed "Customer Service". Living with this behaviour is having an adverse effect on our small Community. Even though we have had to call the Police several times and reported back with incident numbers you get absolutely no where. Time for legal action and going to the press.
5/5
TrustpilotGreat customer service the contractors…
Great customer service the contractors are very good at their jobs am pleased
Hi Andrea, thank you so much for taking the time to leave us a positive review.The team at Midland Heart.
1/5
TrustpilotMy preference score would be 0
My preference score would be 0I've called them 10 times over the past 10 weeks, I've informed them that the garden service has has not been carried out, again yesterday I called with the same COMPLAINT, to be told that Pinnacle had confirmed that they carried out the maintenance yesterday 12th August 2020, even though I repeated myself 3 times, she still insisted that the work had been carried out, I just said "I must be looking at the wrong garden then, cause this one looks exactly the same as it did 2 days ago.. Waiting reply, which is something midland heart(less) is not very good at, lack of communication and would prefer cheap contractors rather than giving there tenants value for money... Please bring back OAKLEAF, quality contractors...
3/5
TrustpilotI had hoped you might provide a bit…
I had hoped you might provide a bit more information than you did
Hi Stephen, thanks for reaching out. If there's anything that we can help with, please don't hesitate to share the details via email to feedback@midlandheart.org.ukThe team at Midland Heart.
1/5
Trustpilotmy nephew been living witjh his father…
my nephew been living witjh his father over 10 years just cause his father was ill amd left it to him they give midland heart letter and prove with doctors letter esa letter and so many other things 7th of august trlok janagal came to see him with myself said they taken him to court saying that it was fraudHe has learning difficulties has it is He taken him to courtWay our country is with this covid he will be tbrown out of his home I will like make formal complaint how he been treated we spoken to our solicitor he said we will wait for courtHopefully someone can understand what going on
5/5
TrustpilotGreat Job
Myles Wilson did a fantastic job for us, we're very satisfied with the work done on our propert!
Hi there, thank you for leaving us a review on your recent experience. It's great to hear that you were happy with the work completed.The team at Midland Heart.
5/5
TrustpilotRobert barker
Robert barker was lovely and carried out tje repair quickly and efficiantly. Just a nice guy.
Hi there Sarah, thank you for giving our colleague a positive shout-out in your review.The team at Midland Heart.
5/5
TrustpilotBrilliant 5*
Great guy who came to fix the gas box door outside. He showed me his badge. He was cheerful and chatty. Did a fabulous quick fix to the issue.
Hi Sarah, thank you for reaching out. It's great to hear that your recent experience was a smooth one.The team at Midland Heart.
5/5
GoogleMy moms been with them for 8 years and I recently got a property with them 2 years ago. Very happy with the service, they always come out of their are any issues with the house. Reliable landlords, as long as the tents paid on time and you take reasonable care of the property I can’t foresee any major issues. Thanks especially to the Wolverhampton branch, always polite and friendly
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Midland Heart Managing Agents for Cygnet hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
