Trusted Agent profile · Birmingham
★★★★★
1,183 reviews across 2 platforms
Bath Row, Birmingham, B15 1LZ
Midland Heart Managing Agents for Cygnet's office in Birmingham, at Bath Row, is rated 3.7 out of 5 across 1,183 reviews on two platforms, including 327 Google reviews rated 2.5.
Tell us what you need and we'll put you in touch. Midland Heart Managing Agents for Cygnet hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotStairs job Necalai C (Nick)
Amazing work ethic from Neccalai C On the under stair’s cupboard after fixing the stairs then plaster was applied. Quick and efficient very friendly overall happy with the work that’s been produced!!
Hi there Poppy, it sounds like you had a smooth recent experience with the repair job. If there's ever anything else that we can help with, you know where to find us.The team at Midland Heart.
1/5
GoogleNot happy at all only been here a week and been ringing repairs every day day and night since been here as I've had no running hot water and I've got to kids under 2 years old they put it to someone but then no one turns up so not happy with the service at all worse mistake I did moving in to one of there houses and no chance this house was checked over and passed because the light switch in the living room doesn't even turn the light on or of I have to take the light bulb out just to make it go of so would love to know who signed this house off but I will be making a formal complaint as well will not support worker and social worker its wrong what there doing
1/5
GoogleEverytime you ring up to report a REPAIR they say it's your (tenents) RESPONSIBILITY ! Last time I reported a REPAIR was nearly three years ago. I have just given up. I'm paying full RENT (£119.01 per week) without any financial help. Surely these greedy Landlord💩 has to take some sort of RESPONSIBILITY !!! I also can't remember when was the last time the grass company came and trimmed down the grass/bushes. If you miss 1 week of rent then suddenly you will get threatened with bailiffs letters 🤡. I don't like the attitude of most of their CUSTOMER SERVICE advisors. Idiots 🤡 are on £8.72 an hour. But the manner they speak to you as if their on a 6 figure pay roll. 🤣
1/5
GoogleI dont like the service from midland heart, theres been so many time under my sink was leaking (this was a few years ago) it took 3years on a constant report because the workers didnt sort it properly. It was always something else about why the leak was there, during this time my kitchen unit was destroyed, the wood was splitting, they refused to replace my kitchen unit, the draft was coming through, it smelt absolutely terrible because it started to go mouldy, no matter what I did with it. I couldnt use that cupboard anymore because it was soaking everything. The only time it actually got sorted, there is this guy (forgotten his name) he saw the state of it asked why they wont sort it, though it's their fault, he put up the job himself, he replaced the unit himself, on his own, made sure the leak was sorted fully! He even came the nxt day (Saturday) to finish the job. I gave really good feedback for him, he is the only decent worker there tbh with you. The rest dont know what they're doing, I think the whole company can learn something from this guy and hes a massive credit to them, he seems to dedicate himself to the job put forward while Midland heart takes ALL the credit!
5/5
GoogleI've been a tenant with midland heart for nearly 11 years the property I rent was given to me in good clean condition and I've never had a problem with them. Saying that I look after my home so don't have any repairs that need doing.. Maybe Had to call them out handful of times if that in almost 11 years.. For minor things that have always been sorted on 1st visit...I work in the housing field myself (not midland heart) and I can honestly say I've never had a bad experience with them. Look after your homes people. 😊.
5/5
TrustpilotElectrician and Plumber
I had 2 people come out to my property today and electrician and plumber both were very friendly, well mannered and both did great jobs thank you so much
Hi Nick, thanks for taking the time to leave us a positive review. It's great to hear that you've had a smooth repair experience.If there's ever anything else that we can help with, please don't hesitate to contact our Hub team.The team at Midland Heart.
5/5
TrustpilotWindow Repair
Window Repair The repair man (Daniel Cartwright) that came to fix my window today was polite and professional. He fixed my window quickly and explained what he was doing.
Thank you for leaving us a review on your recent repair experience. It's good to hear that everything was handled smoothly and quickly for you.The team at Midland Heart.
5/5
GoogleMy moms been with them for 8 years and I recently got a property with them 2 years ago. Very happy with the service, they always come out of their are any issues with the house. Reliable landlords, as long as the tents paid on time and you take reasonable care of the property I can’t foresee any major issues. Thanks especially to the Wolverhampton branch, always polite and friendly
5/5
TrustpilotThe oguttering and mice problemfficer sorted out my problem which…
The officer sorted out my problem which she went an extra mile to get it sorted.
Hi Michael, thanks for reaching out. It's great to hear that your recent problems were resolved and if there's ever anything else, you know where to find us.The team at Midland Heart.
1/5
TrustpilotAbsolutely scum off the earth these…
Absolutely scum off the earth these people let u live in mould my life was in danger was told acid would get thrown on me rang them to say need to move nah acid needs to get thrown first before we can log anything!!!I moved out they carried on taking 15 a week for 5 years !!!!! Now saying owe it in repairs I don’t property was full off mould no taps working was discussing thank god I moved love my new council avoid at any cost
1/5
TrustpilotI have complained over and over (been…
I have complained over and over (been to the office, made calls, etc) and notified about my home address, etc but still...I had water damage; a sinking in kitchen floor for months; scaffolding outside my door & other work done outside my home without any notification to me; property of mine disappearing from my homes; years after I changed home address, phone calls about work to do with a property I don't live at; mail went from my letterbox of mine without any contact to me about it; & more
5/5
TrustpilotFantastic experience with midland heart…
Fantastic experience with midland heart no problem to big or small for Michelle to surt out.very reliable
Hi Alan, thanks for reaching out and for leaving us a lovely review.The team at Midland Heart.
1/5
TrustpilotMidland heart should be ashamed of…
Midland heart should be ashamed of themselves. I've been complaining about anti social behaviour from neighbours for over a year and got zero help . Not a call back not a letter or email or even carrier peigon message back regarding my complaint . They just don't give a Sh#t Spoke to customer service a person called Karen Campbell . She was about much help as a wart on the ars. So I called back. Then spoke to vinny who took my call. And he was a true gent . I must say I had just about given up with Midland heart until I spoke to vinny and he is really a helpful person who understood my situation. So if you call Midland heart customer service and get karen Campbell hang up she will not help you . Richard Anderson
1/5
TrustpilotLove my bungalow but !!!!
Got my almost new bungalow in Jan 21. So pleased with it. However have had a few problems with repairs.The repair team are very good but cannot help that Fortem who are the contractors are rubbish. Called them out for various reasons and either do not knock on door as too late in day and want to get home, this has been confirmed by the next person who came and also look on reviews. One plumber said one thing, repair not done, next plumber says something else etc and poor staff at Midland Heart can't help.However should the top dogs at MH not be reviewing all of this.Take a leaf out of East Mid Housing Assc, would have stayed with them but no suitable property. All this has taken the shine off getting my nice home.
2/5
TrustpilotI am happy with Najeeb but the works…
I am happy with Najeeb but the works that are still pending and which have been done are not upto standord not happy at all.
Hi there Azmat, thanks for reaching out and for sharing your feedback. It's not great to hear that you're not happy with the work done, so that we can take a look into this to find out what's happened, would you be able to share the details via email to feedback@midlandheart.org.ukWe'll keep a very close eye out for your email.The team at Midland Heart.
5/5
TrustpilotI have always had any repairs done…
I have always had any repairs done efficiently, the workers are always polite and helpful
Thank you for leaving us a positive and honest review of your recent experience.The team at Midland Heart.
4/5
GoogleThe organisation is easy to locate with a secure entrance policy.
Hi there, thank you so much for leaving us a positive review. If there's ever anything that we can help with, please don't hesitate to drop us an email to feedback@midlandheart.org.uk - the team at Midland Heart.
1/5
TrustpilotMidland heart
Midland heart, what a friendly name behind a scummy and fraudulent face. Since we've moved to a new-build house, we signed for area maintenance services with midland heart( there were no chance to choose different companies). 1.5£ per month isn't much, we didn't care as much as grass in neighbourhood was trimmed well. Next year they raised service cost to 4.36£ which was raised to 5.36£ this month, 70p for service charge management fee, 2.08£ for audit fee and only 2.58£ for contract gardening which didn't show up since i don't remember( lockdown). They mocking us taking half of the money for no reason and paying for gardeners which doesn't show up, only saw few guys from the council house administration. That's company doesn't provide anything, yet sucking all neighbourhood moneys, disrespect and shame.
5/5
TrustpilotJanson and Manson have been swift and…
Janson and Manson have been swift and professional in their service for light replacements in the kitchen and bath. Really happy with their service. Full star rating from myself.Mohamed
Hi there Mohamed, we really appreciate the kind review and will make sure we pass it on to the team. If there's any more feedback you'd like to give us, you can drop us an email on feedback@midlandheart.org.ukThe team at Midland Heart
5/5
TrustpilotThankyou Kyle Fitzpatrick
Thankyou Kyle Fitzpatrick, Great customer service, job well done very polite and professional and I must say left no mess very clean and tidy job thankyou.
Hi Yasmin, thank you for taking the time to leave us a positive review and for giving our colleague a shout-out. We'll be passing this on internally and we're sure they will really appreciate it.The team at Midland Heart.
4/5
Trustpilot4star
5 year I stay there .I am happy for midlebd heart hose .and communiti
Thank you for taking the time to leave us a positive review, it's great to hear that you've had a smooth experience.The team at Midland Heart.
2/5
TrustpilotDoesn’t go on “housing needs” my…
Doesn’t go on “housing needs” my section 21 ends today, applied for a property yesterday as soon as advertised and wasn’t successful. Honestly it should be assessed each application.
Hi Arena, we're sorry you weren't successful for the property you applied for. Our process does work on housing need as all applicants have to evidence that they are in need of social housing and our properties are also allocated preference groups depending on issues as size as we always try to make sure homes are let in the best way to meet peoples needs. The final part of our allocation policy is for people to apply with all information and evidence needed for a property, the first person to apply via Midland Heart Homes will be given a chance to accept the property. We recommend that you keep trying on Midland Heart Homes but also you can sign up with your local authority who can assess people based on their housing needs. If you'd like to send us any more feedback, you can email us on feedback@midlandheart.org.uk and we'll try our best to help.The team at Midland Heart
5/5
TrustpilotFriendly experience
They took my views on board, and listened. They were really friendly.
Hi there Aishah, thank you so much for leaving us a positive review.The team at Midland Heart.
4/5
TrustpilotPolite man came on time
Polite man came on time. Respectful, and quickly did all needed.
Hi Claire, thanks for leaving us this positive feedback - glad to hear you had a good experience. If you need any more support, you can get in touch with us on feedback@midlandheart.org.ukThe team at Midland Heart
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Midland Heart Managing Agents for Cygnet hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
