Trusted Agent profile · Birmingham
★★★★★
1,185 reviews across 2 platforms
Bath Row, Birmingham, B15 1LZ
Midland Heart Managing Agents for Cygnet's office in Birmingham, at Bath Row, is rated 3.7 out of 5 across 1,185 reviews on two platforms, including 327 Google reviews rated 2.5.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
2/5
TrustpilotAnti Social Behaviour
Regarding anti social behaviour reported to Midland Heart no response. This was a serious incident but no follow up.
Thank you for bringing this to our attention, this doesn't sound right. If you could please share the details via email to feedback@midlandheart.org.uk and we'll then chase this up for you to find out what's happening.The team at Midland Heart.
5/5
TrustpilotSorted so quick
The election turned up the same day as reported fault, He was very helpful tidy and pleasant sorted problem.
Hi Tom, we appreciate you taking the time to leave us a positive review.The team at Midland Heart.
4/5
TrustpilotRepairs are always done in a timely…
Repairs are always done in a timely manner, and the time slots are good too to fit around what you do. Four stars are given because there's always room for improvement, so there's no complacency haha.
Hi Brian, thanks for reaching out. We appreciate the honest feedback you've shared with us today.The team at Midland Heart.
5/5
TrustpilotAlways very helpful
I had a query regarding my tenancy and the member of staff went above and beyond to answer my question. The staff at MH are always very polite and helpful. Any issue is dealt with immediately
Hi there Saj, thank you for reaching out. It's great to hear that your questions regarding the tenancy was handled smoothly. If there's ever anything else, you know where to find us.The team at Midland Heart.
5/5
Trustpilotkitchen light
I needed my kitchen light changed and the Electrician that came out was friendly, polite and very efficient.So if you need an electrician ask for Paul Salter, he was so lovely and always smiling.Elizabeth
Hi Elizabeth, thank you for the kind feedback. We'll be sure to pass it on to Paul. The Midland Heart team
3/5
TrustpilotDidnt come wen they 2 dates in mayshud of.didnt do…
Didnt come wen they shud of.didnt do repair correct wen came .office didnt get back to me on call back
Thanks for reaching out and for bringing this to our attention. If this hasn't already been picked up for you please could you send over an email to feedback@midlandheart.org.uk with the details and we can help get this sorted.The team at Midland Heart.
1/5
TrustpilotSomeone tell Midland Heart staff and…
Someone tell Midland Heart staff and the people who work through them, they don't have permission to contact me anyway they like. Excuse me, you find out what accounts, phone numbers, etc people actually use and are available to staff (a particular account might be just for friends or dating or used occasionally)! People might get partners, etc reading from accounts and messages might be sent to an account of someone's which doesn't belong to a person who someone working for Midland Heart are aiming to be in contact with. Someone today said they can use what/whatever they like and also they had contacted me on WhatsApp! Today, I hadn't been using WhatsApp for making messages and calls anymore and hadn't messaged anyone on there for months. Months ago, I blocked accounts, and explained about WhatsApp to people and on my account which I haven't shut down. I had never said for anyone to do with Midland Heart EVER they could use WhatsApp to contact me nor that I have an account before the message was sent. Are Midland Heart staff going to start messaging me on a dating site?! Did you know, I couldn't even open some messages on a dating site?! If someone rings me, it might not come up as a missed call, I might forget to ring back or something else, so ring back if I don't get back to them. Next to addresses, there could be information on who lives at them, what is available for Midland Heart staff for contacting tenants, etc. Seems like staff didn't even bother reading notices in front of them (including on my door). Midland Heart staff could make a note of any changes straightaway, then after noting down, check information is written/typed down correctly then check it's saved twice/bag is zipped up with the paper in it/something else. I check windows, check text on emails, etc
4/5
TrustpilotHelp with decluttering and supporting me...
I really appreciate your housing officer helping to declutter. Also to reduce unwanted items which I don't use anymore. Thank you for that one of your representative...
Hi Karen, it's great to hear that you've had a positive experience.If there's ever anything else, you can always call our Customer Hub team or you can drop us an email to feedback@midlandheart.org.ukThe team at Midland Heart.
5/5
TrustpilotI met a wonderful person
I met a wonderful person neculai who came to do a job with a wonderful smile lovely attitude he done the job and also cleaned up when he finished Thank you for sending neculai
Hi there, thank you for leaving us a lovely review and for mentioning the name of our colleague who visited and supported.If there's ever anything else that we can help with, please don't hesitate to drop us an email to feedback@midlandheart.org.ukThe team at Midland Heart.
1/5
TrustpilotI have been housed with this housing…
I have been housed with this housing association for 8 months now moved me in to a void property no repairs had been done left weeks with no hot water or heating my front door had been broken in prior to moving in they wouldn't replace the door last tenants didn't look after the flat midland heart have, refused to do any repairs saying I have to do them I have no use of a bath as it's 20 years old and damaged and unable to use as it's a health and safety hazard still have no hot water how this housing association can be in the business of giving people homes that are unsecured with faulty doors and windows i have all ways pay for my rent I have spent lots of money improving the flat but honestly don't no why as my landlord they don't care about your health wellbeing or anything tbh worst housing association I have ever come across
4/5
TrustpilotOK review
they are okay. they had come to fix our boiler, the engineer was polite & quickly completed the job
Thank you for leaving us a positive review, it's good to hear that everything's been sorted with your boiler.The team at Midland Heart.
5/5
TrustpilotExcellent service
The gentleman who came to fix my interior door, and kitchen unit doors, did a great job. He then went above and beyond and fixed a couple of other cosmetic defects.
Hi there Sheila, thank you for taking the time to leave us an honest review on your recent experience.If there's ever anything else that we can help with or if you have any feedback you'd like to share, you can always email us at feedback@midlandheart.org.ukThe team at Midland Heart.
5/5
TrustpilotI’m happy with the work that has been…
I’m happy with the work that has been done everytime I’ve had them come out to do a job they’ve done it and done great I’m very impressed
Hi Jodie, thanks for reaching out and for taking the time to leave us a kind review. If there's ever anything that we can help with, you know where to find us.The team at Midland Heart.
5/5
TrustpilotBrilliant service again
Had my gutting sorted because when it rains its like a waterfall by my back door. Tom came round and he did a get job he is so friendly and chatty. Thanks again Tom
Thank you Kerry for taking the time to leave us an honest and positive review.The team at Midland Heart.
1/5
TrustpilotAbsolutely disgraceful company
Absolutely disgraceful company. We have been tenants for 35 years, and for the last 5 years we have been subjected to harassment, intimidation, bullying and threats from neighbours. Midland Heart have done nothing to help us, and in fact joined them by harassing us themselves. We had permission to build garages 20 years ago. Midland Heartless joined the harassing by claiming we were never given permission for the garages and that we had to knock them down. They constantly kept sending letters, txt messages and phone calls harassing us over the garages and all through lockdown kept sending people around to the house demanding that we give them access to the garages so they could remove them and charge us for it. We finally managed to find our original letter giving us permission to build them and gave them a copy. All this time we were having grief with the neighbours. One neighbour who is the ring leader has given us grief since she moved in. She would constantly block our cars in the shared drive and threaten us with her brothers. We constantly complained to Midland heartless regarding the threats, intimidation and bullying but got no results from them. In fact they wrote to the neighbour telling her that she can park any ware on the drive including in front of our garages. We cannot even get in the garages now because she parks right in front of both doors blocking them. We have tried to get help from the police but they are useless and can't even be bothered to come out. My wife and I are living in hell and can't even get help moving away. . No repairs get done to the house despite repeated reporting. Stay well clear of them.
1/5
GoogleBe great if they’d get a phone fitted. 👍 …
Hi there Neil, thanks for reaching out. If you're having any trouble reaching our Hub team on the phone, you can always reach out via email to contact@midlandheart.org.uk or you can send us a private message on Facebook or X (Twitter). The team at Midland Heart.
1/5
TrustpilotMidland Heart’s shameful hostel
Midland Heart is housing families with children in a decrepid old hostel in Smethwick. The families have to pay £230 rent a week for one tiny cramped room and the share the kitchen. Mom's and dads and kids all sleeping and living in one room.There's no garden and no where for kids to play - 70 people in 24 rooms. Theres no windows to open it's a covid trap for these families.There's one lady working part time to get the money in.24 x£230= £5520 a week or £287000 a year - nearly enough to pay a directors annual salary!
5/5
TrustpilotVery professional and friendly chap
Very professional and friendly chap, (Paul slater) was very helpful and informative, put me at ease the whole time he was here and had a very nice chat with him . Great job
Hi Craig, thanks so much for taking the time to give us the review and shout out for our colleague Paul - we'll make sure to pass on your feedback. The team at Midland Heart
4/5
TrustpilotQuick response
Midland heart got people out to us very quickly got the job done and fixed. But it then went again a day later and had to get people out again.
Hi Michelle, thank you so much for taking the time to leave us an honest review.If there's anything still outstanding or if there's anything that we can help with, please don't hesitate to contact our Customer Hub team.The team at Midland Heart.
5/5
TrustpilotAn excellent organisation and staff in…
An excellent organisation and staff in evey respect.
Hi David, thanks so much for leaving us this lovely feedback - we're really pleased to hear you're happy with the service you've received so far! If there's anything you ever need, please just reach out to us.The team at Midland Heart
5/5
TrustpilotCarry on shining boys
Lovely guy right on time, very polite, happy good as his job 5 stars for both of the men. Went above and beyond to what I expected them to. Good work keep it up 😊
Hi Michelle, thank you for your kind review. It's great to hear that your recent experience went down smoothly. If there's ever anything that we can lend a hand with, you can always drop us an email at feedback@midlandheart.org.uk.The team at Midland Heart.
5/5
TrustpilotMidland Heart
Easy to use informative great customer support with regards to my private rent & I can book repairs online love the app
Thank you for leaving us a positive review Dionne. It's great to hear that you've had a smooth experience and you're enjoying our app. If there's ever anything that we can help with, you can always drop us an email.The team at Midland Heart.
1/5
TrustpilotMidland Heart the worst in the west for incompetence
MH must be one of the worst housing associations for communication and carrying out repairs and they don’t make any effort to improve on the continuous incompetence of too many of their staff. They rarely answer your complaint or emails and would rather you stress yourself out escalating complaints until their process is exhausted. And too many of their contractors are lazy to carry out safe repairs and don’t want to work. If I could put zero as a rating for MH I would. Minus figures would be a better option.
1/5
TrustpilotAfter 14 years of being Abused and…
After 14 years of being Abused and harassed by one of their tenants a family that is private owned has been forced to sell, waste on company they allowed a tenant to kill one of our dogs. We are not the only ones in the street they have Harassed and abused. The tenants have got people fired from jobs destroyed families and the company Midland heart I’ve done nothing but to turn her back like nothing is happening, This company needs to be sued and the people involved have their actions accounted for.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Midland Heart Managing Agents for Cygnet hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
