Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThis is not normal
midland heart have done nothing to help me with my housing issues, I am a single parent who lives in Bordesley green area in a midland heart maisonette, We had thugs taking my sisters cars apart, repairs not being carried probably, increasing crime rates in the area but no cameras and security. all midland heart seems to care about his their rent and service charge, i made my house decent and i cant stand the house or the area anymore. ive spoken to midland heart about all these issues and they have not done anything about it. MIDLAND HEART IF YOU READ THIS, TAKE THESE BUILDINGS DOWN.
Ina · 11 July 2022
★★★★★ 1/5
TrustpilotAbsolutely disgusting company
Absolutely disgusting company. Sack their technicians because of fake complaints. You know who you are Midland Heart Hinckley! You even know this tenant is a habitual complainer!So what was the real reason for your actions? A personal agenda maybe, led by your manager? I thought personal conflicts were to be left outside of work and your position not used to enact someone else’s vindictiveness for them? I truly hope the head of @midlandheart sees this and investigates your actions.You have destroyed someone’s confidence and livelihood for no reason. So if you’re under a midland heart tenancy and you can’t understand why nobody will come out and fix the issue you have with your electricity then this is why, because they fire their staff for no good reason.
Charlie · 8 July 2022
★★★★★ 5/5
Trustpilot5 Stars for Vinod- Stair Repair
5 Stars for Vinod- who repaired my stair this morning 🙂 Extremely polite and helpful! Quick and efficient. Excellent customer service. Stair now feel safe and sturdy. A very satisfied customer. Thank you. X
Ashleigh · 9 October 2023
Agent replied · 11 June 2024
Hi Ashleigh, thank you so much for taking the time to leave us a positive and honest review.It's really great to hear that Vinod shared excellent customer service and was able to support you, we'll be sure to pass this feedback on internally with the team.The team at Midland Heart.
★★★★★ 5/5
TrustpilotMohammed Miah very great good housing…
Mohammed Miah very great good housing officer helped with my mutual exchange
Tia · 27 November 2024
Agent replied · 22 December 2024
Hi Tia, we really appreciate the time you've taken to leave us a positive review and for giving Mohammed a shout-out.If there's ever anything that we can help with, you know where to find us.The team at Midland Heart.
★★★★★ 5/5
TrustpilotBack door
Had a seal fitted on backdoor today by Kyle, he turned up on time was very pleasant and well mannered and if I could score it would be 20 out of 20 for him. Credit ti Midland Heart
Chris · 14 June 2023
Agent replied · 11 June 2024
Thank you for reaching out Chris and for leaving us a review on your recent experience, it's always great to read when our colleagues have been mentioned so we can share feedback.If there's ever anything else that we can help with, please don't hesitate to reach out to our team.The team at Midland Heart.
★★★★★ 5/5
TrustpilotAlex B
Alex BWas notified he was on the way, Alex showed his pass and gave his name. A very personable young man who clearly explained what was wrong with the tap and remedied it in a clean and timely manner.
KAH · 15 May 2023
Agent replied · 11 June 2024
Hi Kah, thank you for reaching out. We'll be sure to pass this feedback onto Alex B and let him know that you're pleased with the overall experience.The team at Midland Heart.
★★★★★ 5/5
TrustpilotDominik came out for a repair and he…
Dominik came out for a repair and he was amazing very kind and polite done the job very professionally there needs to be more people like him and he definitely deserves a bonus 🙌🏽Midland heart should be proud
Sanah · 9 June 2023
Agent replied · 11 June 2024
Thank you so much for taking the time to leave us positive review, we'll be sure to pass this over to Dominik.The team at Midland Heart.
★★★★★ 1/5
GoogleOnly take a property off Midlands heart If you're desperate Because the service you receive is absolutely terrible the repair team are a laughing stock can't repair nothing instead make it worse I've been waiting to get my bathroom floor fitted for over 2 years now the flooring is standing up my wall the lad who was doing it went for a break and never come back I also have two radiators that need putting back on the wall and fitting but No one seems to be coming to resolve the issueI I also seek help off my local MP And Midland Heart lied to her and told her all work has been completed it's far from it
Daniel · 10 June 2022
★★★★★ 1/5
GoogleWhen work is arranged that every flat has to have done...midland heart will 100% get the cheapest most disrespectful workers for inside your flat.the amount of times I've asked for shoe covering,dust sheets etc to no avail. Also shoddy workmanship,disrespect.The cleaning that I have to do afterwards is appaling.....not happy.midland heart promise this and that and then don't follow up on their promises.to the tenant who said that midland heart told them that they look after their place so it doesn't need repairs....what a disrespectful and rude comment.i look after my place and the only thing ruining it is age and some workmen employed by midland heart.They need to get someone who knows what they are doing to manage these properties,whomever is in charge needs to step down....and go...
Lee · 10 June 2022
★★★★★ 4/5
GoogleI've rented from Midland Heart for around 10 years and have had no issues. In that time I've had a new central heating system, new front and back doors, new windows put in the property. The contractors always turn up for repairs when scheduled. They regularly cut my front lawn but I believe the back garden is your own responsibility. They are considerate when booking appointments around school run hours. I have no issue with the housing I just wish I had more considerate neighbours who don't bounce footballs off my walls n fence. Which I find incredibly rude
E · 10 June 2022
★★★★★ 5/5
TrustpilotMyles the workman did a fantastic job
Myles the workman did a fantastic job. Very professional and friendly, 10 out of 10 on the job. Very pleased with yhe end result.
SG · 19 April 2024
Agent replied · 11 June 2024
Hi there, thank you so much for taking the time to leave us a positive review of your recent experience. It's great to hear that you're happy with the end result and if there's ever anything else that we can help with, please don't hesitate to reach out.The team at Midland Heart.
★★★★★ 5/5
TrustpilotWonderful service
Thank you so much for all your effort, kindness and help with the move today. Everyone was professional, courteous and so very helpful. Couldn't be happier with the service.
Miss · 4 January 2024
Agent replied · 11 June 2024
Hi Miss Bennet, thank you so much for leaving us a positive review. It's great to hear that you have a smooth move in with us!If there's ever anything that we can help with, you can always call our Customer Hub team or drop us an email to feedback@midlandheart.org.ukThe team at Midland Heart.
★★★★★ 5/5
TrustpilotHelpful staff
Positive experience with midland heart moving into my new home. Staff have been helpful, no issues.
Melanie · 6 September 2024
Agent replied · 22 October 2024
Thank you so much for the lovely review Melanie.If there's ever anything that we can help with, you can always email us at feedback@midlandheart.org.ukThe team at Midland Heart.
★★★★★ 5/5
TrustpilotWhen ut come to anyone to do work at my…
When it come to anyone to do work at my home I would love nic to do the work because he does the work and clean up when he's finished is workI would also recommend nic
MISS · 6 July 2023
Agent replied · 11 June 2024
Hi there, we really appreciate the kind review you've left us and for giving our colleague Nic a shout out. We'll be sure to pass on the feedback!The team at Midland Heart.
★★★★★ 5/5
TrustpilotNick Rushton came today to replace my Window
Nick Rushton came today to replace my window on my landing he did a marvelous job. He was on time showed his ID work was done quickly tidy up after himself. I am very satisfied 😊
Reynna · 3 July 2023
Agent replied · 11 June 2024
Hi there Reynna, thank you for taking the time to leave us a positive review.The team at Midland Heart.
★★★★★ 5/5
TrustpilotCallum edwards came out to repair my…
Callum edwards came out to repair my kitchen taps, seen him a few times now for repairs and hes always really patient and polite. He did my repair quickly and promptly and went above and beyond. Thanks callum!
Debbie-Lee · 5 May 2023
Agent replied · 11 June 2024
Hi Debbie-Lee, thank you so much for leaving a kind review. It's great to hear that you had a smooth experience, we'll be sure to pass your feedback along internally with Callum.The team at Midland Heart.
★★★★★ 5/5
TrustpilotAbdul aziz made my experience and kind…
Abdul aziz made my experience and kind nature life good
Alan · 2 December 2024
Agent replied · 22 December 2024
Hi Alan, thank you for taking the time to leave our colleague such a lovely review! We've just shared this with Abdul internally and he appreciate the kinds words.If there's ever anything else that we can help with, you know where to find us.The team at Midland Heart.
★★★★★ 5/5
TrustpilotQuick and efficient
Quick and efficient Every member of Midland Heart that has stepped foot inside have all been very professional and friendly. Not once since moving in has there ever been a problem with this company would 100% recommend to anyone.
Caitlin · 23 March 2023
Agent replied · 11 June 2024
Thank you for leaving such a lovely review, we'll make sure that this is passed on.The team at Midland Heart
★★★★★ 5/5
TrustpilotPolite and friendly
The workers are polite and friendly and the the phone calls I make and receive are polite and friendly they clean up after them selves and leave the area they worked on clean
Rocksy · 7 September 2023
Agent replied · 11 June 2024
Hi there, thank you for taking the time to leave us a positive review on your recent experience.The team at Midland Heart.
★★★★★ 4/5
GoogleClean
Spacious
Well proportioned rooms
The office staff I've encountered have been conscientious, effective, and professional but with a human touch.
Juliet · 26 May 2024
Agent replied · 11 June 2024
Hi Juliet, thank you so much for taking the time to leave us a very honest and positive review. We do appreciate the kind words and if there's ever anything that we can help with, please don't hesitate to send us an email to feedback@midlandheart.org.uk and we'll be able to support. The team at Midland Heart.
★★★★★ 5/5
TrustpilotA routine repair?…
Required a routine repair for a leaking bathroom waste pipe, initially informed with the emphasis being on emergency repairs and the bank holiday looming would probably have to wait until the end of May!Within the hour of my original call a return call from the planning team said that they could get a plumber with me the following day!!Maybe I'm just lucky but you take has you find and yet again I've received excellent service.Five stars Midland Heart. *****
Mr · 26 April 2022
★★★★★ 4/5
TrustpilotCommunication from Simone Murrain in…
Communication from Simone Murrain in the tenancy team is exceptional and she goes above and beyond her job role. Some others would benefit by taking a leaf out of her book. Showed a real caring and understanding interest.
Michele · 11 April 2023
Agent replied · 11 June 2024
We really appreciate the time you've taken to share your feedback Michele, we'll be sure to pass this along so it reaches Simone.The team at Midland Heart
★★★★★ 5/5
TrustpilotWhat made my experience great was the…
What made my experience great was the fact that my concerns that i rasied was dealt with.My repairs was rasied and repaired and was able to work around me due to my son been in nursery
CHELSEA · 8 June 2023
Agent replied · 11 June 2024
Hi Chelsea, thank you so much for taking the time to leave us a kind review.The team at Midland Heart.
★★★★★ 5/5
TrustpilotPaul salter
Paul came within an hour of calling, electrics had gone out for half of our home, he found the problem and fixed it quickly. Excellent job and kids are happy they can charge their devices.
Kelly · 29 June 2023
Agent replied · 11 June 2024
Hi Kelly, it's great to hear that everything has been sorted. If there's ever anything else, please don't hesitate to contact our Customer Hub team or drop us an email at feedback@midlandheart.org.ukThe team at Midland Heart.
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