Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleHorrible services, always delays, don’t do anything as repairs stuff like that totally I gave rate 1 star but honestly the midland heart doesn’t deserve it even 1 star !!!
Hamed · 13 September 2023
Agent replied · 11 June 2024
Hi Hamed, thank you for reaching out. It's not great to hear that you haven't had a positive experience, we would really like to step in and be able to support with any outstanding repairs.
If you could please send over an email to feedback@midlandheart.org.uk with your full name, address and the reference number and we will keep a very close eye out.
The team at Midland Heart.
★★★★★ 5/5
TrustpilotLozza
Very good staff helpful understand listens what more can a good tenant been with the housing 40 years never had problem that can’t be solved ie it’s changed update with all thankyou happy tenant
Lorraine · 25 May 2023
Agent replied · 11 June 2024
Hi Lorraine, we really appreciate the kind review you've shared and it's always great to hear that you're satisfied with our support and services. If there's ever anything that we can help with, please don't hesitate to drop our team an email at feedback@midlandheart.org.ukThe team at Midland Heart.
★★★★★ 5/5
TrustpilotRishi dealt with my complaint of anti…
Rishi dealt with my complaint of anti social behaviour and theft against my neighbour in a professional and supportive manner . He was helpful in every way .
Loretta · 2 November 2023
Agent replied · 11 June 2024
We really appreciate the feedback you've shared and for giving our colleague Rishi a shout-out. It's great to hear that he was really able to support you and if there's ever anything else that we can help with, please don't hesitate to contact our Customer Hub team.The team at Midland Heart.
★★★★★ 5/5
TrustpilotHe done he’s work properly took he’s…
He done he’s work properly took he’s time on it and was lovely to talk to and spoke us threw things thankyou (Jon Osborne)
Lynn · 25 January 2024
Agent replied · 11 June 2024
Hi Lynn, thank you for taking the time to leave us a positive review.If there's ever anything else that we can help with, you know where to find us.The team at Midland Heart.
★★★★★ 5/5
TrustpilotHe done he’s work properly took he’s…
He done he’s work properly took he’s time on it and was lovely to talk to and spoke us threw things thankyou (Jon Osborne)
Courtney · 25 January 2024
Agent replied · 22 October 2024
Hi Lynn, thank you for taking the time to leave us a positive review.If there's ever anything else that we can help with, you know where to find us.The team at Midland Heart.
★★★★★ 5/5
TrustpilotIf you're having difficulty ask for Abdul Aziz
After many issues over 27 mths. They was finally resolved by midland hearts Tenancy service manager Abdul Aziz he is a Godsend. You are a real credit to midland heart, Thankyou Abdul Aziz 🙏
Leah · 14 May 2023
Agent replied · 11 June 2024
Hi Leah, we're really glad to hear that one of our colleagues was able to step in and best support. We're going to share this feedback with Abdul who will appreciate your kind words. If you need a hand with anything else, we're always available.The team at Midland Heart.
★★★★★ 1/5
TrustpilotI was housed in temporary accommodation…
I was housed in temporary accommodation twice with midland heart. Absolute criminals and im talking about the staff. First place one staff member called Janiqa had some crazy obsession with me. When i made a complaint she went totally mad, treating me really badly to the point they had to re house me. So i was put into a hostel in Northfield called the YMCA. That place in a heroin and crack cocaine hotel. And the manager called TAZ was racist towards whitemen and would allow situations to arise and do nothing at all to resolve them. For example some scumbag tried attack me and i got kicked out with a smirk on his muslim mush. Stinker and the place was like a filthy alley way. Scumbags
Hybrid · 16 September 2021
★★★★★ 1/5
GoogleI have never comeacrossahousing association like this one where my sister lives. I can't even tell you what they have done because I am sure there will be litigation around my sisters case.
Chris · 10 June 2023
Agent replied · 11 June 2024
Hi Chris, i'm sorry to hear about your concerns with your sisters case. If you're able to share some more information about this our complaints team will be able to investigate and provide some support to improve the situation. You can email us with more information to feedback@midlandheart.org.uk.
Many thanks
The team at Midland Heart
★★★★★ 5/5
GoogleJust had a new back door fitted by one of Midland Hearts contractors. His name is Luke Shakespeare. What a nice guys and what a top job. I would highly recommend him. 10/10.
Richard · 10 June 2023
Agent replied · 11 June 2024
Hi there Richard, thanks for your review. We'll make sure this gets passed on to the correct team.
The team at Midland Heart.
★★★★★ 5/5
TrustpilotVery happy
The engineer come out was very dog and helped us I’m very happy the work is being completed
Miss · 22 May 2024
Agent replied · 11 June 2024
Hi there, thank you for leaving us a positive review.If there's ever anything else that we can help with, please don't hesitate to drop us an email to feedback@midlandheart.org.ukThe team at Midland Heart.
★★★★★ 1/5
TrustpilotAvoid at all cost!
After putting a holding fee down a month ago, found out my application had been declined. This was because of something on my partners application. However their refusal to tell us what the issue was meant we could not resolve it. Instead they sent us back and forth between homelet to tell us that because of data protection we aren't allowed to know the issue. Despite the fact the data is about us. Eventually it came out that the account he had used for his bank didn't have enough credit history....We could have sorted a guarantor if it had been communicated. This has now left my partner with 5 days to find, apply and move to a new place or be left homeless. Didn't help that everyone at the office was awful at communicating and only seem to work 2.5 days.
Lana · 10 September 2021
★★★★★ 5/5
TrustpilotIt been brilliant so nice and polite…
It been brilliant so nice and polite and friendly all the staff
Geraldine · 3 September 2024
Agent replied · 22 October 2024
Hi there Geraldine, thank you so much for leaving us a positive review. The team at Midland Heart.
★★★★★ 1/5
TrustpilotSack Pinnacle as grounds maintenance
I've been a tenant for 20 years' and the main issue we have always faced is the poor (or total lack of) service we receive (or in our case, no service) when it comes to our communal grounds being tended to.Despite our 12 flats each paying a weekly charge, our grounds at the moment are a total mess as they haven't been tended to in weeks. Midland Heart do not follow-up on complaints, nor do they inspect Pinnacle's work.Midland Heart need to be proactive instead of relying on complaints from tenants before they act.Midland Heart should be ashamed of themselves. They collect their money each week, give it to Pinnacle who do either the absolute minimum or in our case at the moment, bugger all!
Aiden · 21 August 2021
★★★★★ 5/5
TrustpilotI was locked in my flat due to the…
I was locked in my flat due to the handle not opening the door from the inside Patryk came within an hour of calling midland heart and fixed the handle in 5 minutes
Mukhtar · 29 May 2023
Agent replied · 11 June 2024
Hi Mukhtar, it's good to hear that your recent issue with the door handle was resolved. If there's ever an emergency, you can always reach the team on 0345 60 20 540.The team at Midland Heart.
★★★★★ 1/5
TrustpilotThe worst is too good a name for them
The worst is too good a name for them , they should not even be allowed to be a housing association , the staff they hire are absolutely unfit for the work , customer services very rude unhelpful and giving wrong advice , another staff was forcing me to promise that I will never complain again about the issues I am having , I had so many issues since moved in by the way council forced me to accept this house the council are equal to blame , my life was made hell , I sometimes felt suicidal because of all the problems , my kids were traumatised , after the effects of everything it took me two years to sort some of the issues , I had to go through legal soilciitrs and environmental health , if I went into details it would probably bring tears to your eyes , and not just that would probably make you angry and disgusted , all I can say is when I left their house I felt like I was released from hell not prison , midland heart staff all of you who are responsible for the pain you caused me , I wish you all the same million times back , ruined my kids life forever , ruined my marriage ruined a happy family , the directors you had the powers to make things right I gave you the facts , you still decided to make me and my family suffer , I do wish really this all happpens to you all who had a part in making my life hell ,
Jay · 8 August 2021
★★★★★ 5/5
TrustpilotThe dream Team were great and done a…
The dream workers were great and done a brilliant job on my property they can work in my house again anytime.Gray and majid RazmahanBrilliant guys and very respectful Done a real good job.
Sandra · 24 May 2023
Agent replied · 11 June 2024
Hi Sandra, thank you for reaching out. It's great to hear that your recent experience was a smooth one, we'll be sure to pass on your feedback to Gray and Majid.The team at Midland Heart.
★★★★★ 1/5
TrustpilotMaking money out of deceased!
My auntie recently passed away in one of their sheltered accommodations. Even though she has passed away, Midland Heart insisted that i need to do a notice to quit letter and give them 4 weeks notice! In the meantime,whilst I'm waiting for the 4 weeks to pass,they want £238.64 per week in rent for four weeks along with a weekly service charge of £23.99 on top of the £238.64!What a rip off housing association!
David · 13 June 2022
★★★★★ 5/5
GoogleThis exp solely based on how simple and easy it was to set up account and then apply for a property. Had a admin issue and that was resolved quickly via email.
Anil · 10 June 2023
Agent replied · 11 June 2024
Hi there Anil, thank you so much for reaching out and for leaving us a positive review. It's great to hear that your admin issue was resolved quickly and promptly, if there's ever anything else that we can help with, please don't hesitate to send us an email to feedback@midlandheart.org.uk.
The team at Midland Heart.
★★★★★ 5/5
TrustpilotTom carried out the repair to the leak…
Tom carried out the repair to the leak on the gutter at the front of the property in a professional he is also a very polite young man.
James · 25 September 2023
Agent replied · 11 June 2024
Hi James, thanks for reaching out and for taking the time to leave us a positive review.The team at Midland Heart.
★★★★★ 5/5
TrustpilotFantastic service today by Marlon very…
Fantastic service today by Marlon very happy with what he has done within my property today would most definitely recommend him to anyone very friendly and great advice given from hom too
Shannon · 8 June 2023
Agent replied · 11 June 2024
Hi there Shannon, it's great to hear that your recent experience was a smooth one. We'll be sure to pass over your feedback to Marlon.The team at Midland Heart.
★★★★★ 1/5
TrustpilotI worked here
I worked here and I agree with everything that is written, I was on the phones for housing and repairs helping customers , all I am going to say avoid this company, they will mess you about and are heartless I was there for the money but left after as it got to my conscious but definitely stay away from this place as this is coming fromSomeone who has worked in there customer services centre for 3 years. Midland heart no heart more like midland scums
Jacob · 3 July 2021
★★★★★ 5/5
TrustpilotAll fixed
Andrew came to fix an overflow leak at the back of property outside. Lovely man, very helpful and genuine, just an all round really lovely man. Sorted the issue in no time.
Tillie · 6 June 2023
Agent replied · 11 June 2024
Hi Tillie, thank you for leaving us a kind review on your recent experience. We'll be sure to pass this feedback over to Andrew.The team at Midland Heart.
★★★★★ 1/5
TrustpilotSince I have moved to New property…
Since I have moved to New property there was so many issues with the property but never been solved or if so late , I am not happy with the customer service.
Me · 5 June 2023
Agent replied · 11 June 2024
Hi, thank you for reaching out and for taking the time to leave us an honest review. It's disappointing to hear that you've experienced some issues with your property, we'd like to best support from our end.Please could you send over an email with your details to feedback@midlandheart.org.uk and we'll get back to you as soon as possible.The team at Midland Heart.
★★★★★ 5/5
TrustpilotDoor lock change
I am very satisfied with the service. I called them for repair my door lock and they sent a person within few hours and he changed the lock he was very helpful
Fatima · 2 June 2023
Agent replied · 11 June 2024
Hi Fatima, thank you so much for leaving us a positive review.The team at Midland Heart.
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