Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAbove and beyond
DAN CARTWRIGHTDan has been out to us a few times over the last couple of months since we moved into the property. He is always friendly and professional and his work is of excellent quality. A credit to the repairs team 🙂
Lisa · 2 April 2024
Agent replied · 11 June 2024
Hi Lisa, thank you for taking the time to leave us a positive review.It's great to hear that you've had a smooth experience and if there's ever anything else that we can help with, please don't hesitate to reach out.The team at Midland Heart.
★★★★★ 5/5
TrustpilotAndrew was very knowledgable and quick
Andrew was very knowledgable and quick. Thanks!
Saf · 20 May 2023
Agent replied · 11 June 2024
Hi Saf, thank you for sharing your positive experience with us, we'll be sure to let Andrew know.The team at Midland Heart.
★★★★★ 5/5
TrustpilotThe excellent help and information…
The excellent help and information given to me by miss shaniki and shipeon has been invalueble.To them i say thank you for their support and through this period of time.RegardsMichael Deacon.
Michael · 11 October 2024
Agent replied · 22 October 2024
Hi Michael, thanks for reaching out and for taking the time to give our colleagues a positive shout-out. It's great to hear that you've had a positive experience, and if there's ever anything else that we can help with you can always drop us an email to feedback@midlandheart.org.ukThe team at Midland Heart.
★★★★★ 3/5
GoogleReception was helpful and polite
Odette · 10 June 2023
Agent replied · 11 June 2024
Thank you for your review Odette, we'll make sure we pass that on to the team :)
★★★★★ 1/5
GoogleTerrible , will not assist with a move even with police letters stating unsafe for me to return to my property been waiting 11 months now with 2 babies . Dv is serious and midland heart need to take it seriously ! I will be going to the media on 1 St december
Lauren · 10 June 2023
Agent replied · 11 June 2024
Hi Lauren, can you share your details with us by email to feedback@midlandheart.org.uk so that we can give you an update on your case.
Thanks
The team at Midland Heart
★★★★★ 5/5
TrustpilotAshish Sharma from specialist repairs surveyor.
Ashish, Damp and Mould surveyor from specialist repairs team visited today. He is knowledgable, very thorough with his survey. Excellent surveyor.
Gillian · 23 January 2026
★★★★★ 1/5
TrustpilotI find it deeply troubling that the…
I find it deeply troubling that the chairman openly expresses support for actions taken by Israel that have been criticized as war crimes. The chairman's public statements appear to condone actions that have resulted in harm to innocent Palestinian civilians and the destruction of hospitals. It is disheartening and contradictory to see a leader of such a respected charitable organization, known for its contributions to housing initiatives, take a stance that appears indifferent to the suffering of civilians in Palestine.
Z · 18 October 2023
★★★★★ 5/5
TrustpilotPhil M (plasterer) and Gary.
Phil M (plasterer) was exceptional and very responsible in my home. Loves coffee, and puppy cuddles. But want to thank him for all the plaster work he has done in my home alongside Gary. You’ve both been so supportive and helpful! Cannot wish for a better pair to come and repair my home!
Lauren · 5 June 2023
Agent replied · 11 June 2024
Hi Lauren, thank you for taking the time to leave us a positive review. It's great to hear that your plaster work was completed. If there's ever anything else, please don't hesitate to drop our team an email at feedback@midlandheart.org.ukThe team at Midland Heart.
★★★★★ 5/5
TrustpilotMidland heart is the best housing…
Midland heart is the best housing association in the midlands, with their rapid response with call outs and customer service. It makes them number one.
Esa · 17 December 2024
Agent replied · 22 December 2024
Hi Esa, thank you for leaving us a lovely review! It's great to hear that you're happy with our services, and if there's ever anything that we can help with, please don't hesitate to reach out.The team at Midland Heart.
★★★★★ 5/5
TrustpilotReview for Adam Evans who was…
Review for Adam Evans who was absolutely brilliant with regards to the help he provided when having my new kitchen fitted. He went above and beyond and midland heart have a fantastic member of staff. Thankyou
Beatriz · 21 June 2024
Agent replied · 23 August 2024
Hi Beatriz, thanks for taking the time to leave us a positive review of your recent experience and for giving our colleague a shout-out, we'll be sure to pass this over.The team at Midland Heart.
★★★★★ 4/5
GoogleBeen living in my flat since 2005 the repairs get done when requested staff are quite pleasant
Close · 1 April 2025
Agent replied · 16 April 2026
Hi there, we really appreciate you taking the time to leave us a positive review. If there's ever anything that we can help with, please don't hesitate to send us an email to feedback@midlandheart.org.uk … More
★★★★★ 1/5
GoogleI have been waiting since December 2021 for a disabled parking space done everything i was asked by MH sent proof by email of my blue parking badge, someone phoned me for occupational therapist report told me was phoning her January 2022 I feel being treated unfairly local MP is involved now
Nutter · 10 June 2023
Agent replied · 11 June 2024
Hi there, thank you for reaching out. We'd like to take a closer look into this to get you an update, if you could please send over an email to feedback@midlandheart.org.uk with your full name and details and we will keep a close eye out.
The team at Midland Heart.
★★★★★ 5/5
TrustpilotFor Jon Osborne
For Jon OsborneDid a great job to resolve damp issues today, spent some considerable time making sure his work was tidy, he was respectful, and a pleasant person who I trusted to carry out great work in my home.Thankyou Jon!
Sara · 21 March 2024
Agent replied · 11 June 2024
Hi Sara, thank you so much for taking the time to leave us a positive review. We've just shared your feedback internally with Jon and appreciate you taking the time to give him a shout out.The team at Midland Heart.
★★★★★ 5/5
TrustpilotMidland Heart Plumber Mr Neculai.
Midland Heart Plumber Mr Neculai worked ever so well fixing my Shower and Drainage pump also assembled my Showering parts. I am very happy with the work Mr Neculai carried out in very professional and friendly manner. Thank you so much. Resident Mr Trevor Miller
Mr · 1 December 2023
Agent replied · 11 June 2024
Hi Trevor, thank you for leaving us a kind review, it's great to hear that you've had a smooth experience.If there's ever anything else, you know where to find us.The team at Midland Heart.
★★★★★ 5/5
TrustpilotAmazing housing assocation
Amazing housing assocation, applied for a property and had the keys within a matter of weeks. Very supportive staff, helpful and polite. I am very glad I went with Midland Heart.Property was very nice and modern. Was all cleaned and nothing left in there from the old tenants. Property also nice and secure.
Dakota · 10 March 2021
★★★★★ 5/5
TrustpilotMidland heart housing company
Midland heart housing company has the best responses via email. You can also contact their emergency number for any help. As well as the regular welfare checks and the maintenance of the back and front garden, they also ensure any payment of rent is updated and notified right away to the tenant.
Haleema · 19 May 2023
Agent replied · 11 June 2024
Hi Haleema, we appreciate you taking the time to leave us a positive review. If there's ever anything else that we can lend a hand with, you know where to find us.The team at Midland Heart.
★★★★★ 1/5
GoogleHi my name is Narinder Kaur former-ex big brother house contestant publisher and Author.
I kindly request you to please register as homeless I can no longer afford to live this opulent lifestyle.
Also I've realised that I actually aren't any contribute to the global climate changes travelling etc etc.
Brexit · 10 June 2023
Agent replied · 11 June 2024
Hi Narinder, you'll need to register on our housing portal, Midland Heart Homes (https://homes.midlandheart.org.uk/) If you have any questions about using the system you may be able to find the answer in our frequently asked questions which can be found online here https://www.midlandheart.org.uk/mhhquestions/.
The team at Midland Heart
★★★★★ 5/5
TrustpilotMy recent experience with midland heart…
My recent experience with midland heart was great they asked good questions to me about the quality of service which made me very happy that they wanted to know if they could do any better than they have and I said absolutely not they do everything very well
D · 1 August 2023
Agent replied · 11 June 2024
Thank you Raheem for the lovely feedback. If there's ever anything else, please don't hesitate to drop us an email to feedback@midlandheart.org.ukThe team at Midland Heart.
★★★★★ 5/5
TrustpilotJob well done
The Plumber showed up and got the job done! Firstly I received a call, ID was shown before fixing the problem. He was very Polite and demonstrated a professional approach. The repair was carried out in less than 24 hours.
Petrona · 7 February 2024
Agent replied · 11 June 2024
Hi there Petrona, thank you so much for taking the time to leave us a positive review on your recent experience. It's great to hear that your repair was sorted as soon as possible.The team at Midland Heart.
★★★★★ 5/5
TrustpilotAlex B came to my house this morning &…
Alex B came to my house this morning & fixed the problem I was having with my bath. He has been a few times to fix faults & he’s brilliant. Friendly & always shows me what the problem is and after it’s fixed just to make sure it’s done.
Miss · 22 June 2023
Agent replied · 11 June 2024
Hi there, thank you for leaving us a positive review. If there's ever anything else that we can help with, you can always contact our Customer Hub team or send over an email to feedback@midlandheart.org.ukThe team at Midland Heart.
★★★★★ 5/5
TrustpilotJust had my lofts insulated by Pawel…
Just had my lofts insulated by Pawel did a brilliant job very job very efficient and respectful off my home thank you .
Warren · 28 November 2024
Agent replied · 22 December 2024
Thank you Warren for the lovely review, it's good to hear that everything went smoothly! If there's ever anything else, you know where to find us.The team at Midland Heart.
★★★★★ 5/5
TrustpilotHi,Taiba Kyanni,midland heart…
Hi,Taiba Kyanni,midland heart advisor,helped me to do all my paperwork of my mutual exchange house.I am vey happy.Thank you very much.From Shabaz
MUHAMMAD · 2 December 2024
Agent replied · 22 December 2024
Hi Muhammad, thank you for leaving us a review. It's great to hear that everything went smoothly with your mutual exchange process, we'll be sure to share your feedback with Taiba.The team at Midland Heart.
★★★★★ 5/5
TrustpilotHad a very positive outcome to a bad…
Had a very positive outcome to a bad situation that has been put right. The surveyor shaq has gone out his way to help me
Hazel · 18 October 2024
Agent replied · 22 October 2024
Hi there Hazel, this was such a lovely review to ready today! We've just shared this internally with Shaq so he's aware.If there's ever anything else that we can help with, you know where to find us.The team at Midland Heart.
★★★★★ 5/5
TrustpilotFor the best performance from Adam Evans
I’m very happy for Adam Evans he has supported me through my hard times that I was going through he lives in gods house he has been on my case 24 7 he’s got a chair in my heart that’s why he took the job midland HEART
Neelu · 18 July 2023
Agent replied · 11 June 2024
Thank you for taking the time to share your feedback Neelu. If there's ever anything else that we can help with, you know where to find us.The team at Midland Heart.
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