Trusted Agent profile · Birmingham
★★★★★
1,185 reviews across 2 platforms
Bath Row, Birmingham, B15 1LZ
Midland Heart Managing Agents for Cygnet's office in Birmingham, at Bath Row, is rated 3.7 out of 5 across 1,185 reviews on two platforms, including 327 Google reviews rated 2.5.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
1/5
GoogleDo not get a house with Midland Heart. Me and my Partner live together since they are my carer as I am a vulnerable person. …
Hi Charis, we really appreciate you reaching out to us and for flagging your concerns, we want our tenants to be honest with how they're feeling. From what you've shared, we can completely appreciate the frustration, it sounds like this has … More
5/5
TrustpilotThe engineer was professional
The engineer was professional Helpful Wore boots protective covers Not to dirty up stair carpet Informed me of what he was doing Jobs completed in no timeAnd left area clean and tidy Midland heart Mark Withers
Hi Patricia, thank you so much for taking the time to leave us such a lovely review. It's great to hear that you're happy with the recent service and we appreciate you giving Mark a shout-out, we'll be sure to let him know!The team at Midland Heart.
5/5
TrustpilotOur experience was great
Our experience was great. Our plumber was Chris Needtam (I've probably butchered the last name 😭) was super professional and funny to be honest. He got what was needed to be done - done and did amazing job. We appreciate his services and yeah... he did a fantastic job!!! We're happy, everyone's happy, Chris should be proud of himself <3
Hi there, thank you so much for taking the time to leave us a positive and honest review on your recent experience. It's always great to hear our colleagues getting a lovely shout-out, we'll be sharing this internally with the team.If there's ever anything else that we can help with, please don't hesitate to contact our team at feedback@midlandheart.org.ukThe team at Midland Heart.
1/5
GooglePrepared to let rain water come through ur windows nd call it not an emergency don't look after it's tenents
Hi there Adrian, thanks for flagging this for us. If you need a hand with the repair, please could you call into our Hub or you can send us a message on social media with photos and we'll pick this up for you. The team at Midland Heart.
5/5
TrustpilotGreat service
Dan was very friendly and pleasant.Fitted new toilet without any hassles and with efficiency.
Hi there, thank you for taking the time to leave us a kind and honest review.The team at Midland Heart.
5/5
TrustpilotWe had phill come out to today to do a…
We had phill come out to today to do a ceiling repair He’s been a few times to do other jobs around the house He’s always very friendly Helpful, clean, respectful always comes with a smileKnows his job well and will go out his way to help in other problems if he can He’s a asset to the company
Hi there, thank you for taking the time to leave us a positive review on your recent experience.The team at Midland Heart.
5/5
TrustpilotVery efficient tradesman who completed…
Very efficient tradesman who completed the repair brilliantly. Thank you Myles!
Thank you for taking the time to leave us a positive review, it's great to hear that you has a smooth experience with your recent repair request.The team at Midland Heart.
5/5
Trustpilotlovely plasterer 😊
The guy that came to do our plastering was lovely. We showed him the rooms that needed doing and he got straight to it. He left no mess for us and was lovely and polite. After he'd left I noticed he'd also plastered over the old aerial box that I'd been meaning to get a blanking plate so I was even happier
Hi Dawn, it's really great to hear that you had such a positive experience with us recently. If there's ever anything else that we can help with, you know where to find us.The team at Midland Heart.
1/5
GoogleI live in birmingham and these housing association is not interested in my building they are running it down with cheap flooring and now they decide to take CTV cameras out people have been asulted in building. The cleaning is complete joke. These companie is not interested in the tenants only in making money.
Hi Hemant, thanks for reaching out. We would really like to take a closer look into your query and recent report, if you could please send over an email to feedback@midlandheart.org.uk and we will keep a very close eye out for this. The team at Midland Heart.
5/5
TrustpilotReally helpful and very quick to…
Really helpful and very quick to finding us a property really kind staff and helpful The service in total was brilliant very greatful would recommend anyone who is in need of move would recommend it's help me and my family secure home thank you .
Thanks for leaving us a positive review Nathan, it's great to hear that you've had a smooth experience.The team at Midland Heart.
5/5
TrustpilotRepairs to outside of property
Josh Goodwin, Tom Billing and Andrew Heath have been to the property Today and have completed the job that was needed. They have done this to a high standard and Josh always goes above and beyond to help us out. All three have been friendly and helpful they have done an amazing job of the work that was needed.
Hi Jemma, thanks for reaching out and for giving our colleagues a shout-out. It's great to hear that you're happy with the job and the overall experience. If there's ever anything else, please don't hesitate to drop us an email to feedback@midlandheart.org.ukThe team at Midland Heart.
5/5
TrustpilotGreat experience with Midland Heart Repairs
I had a great experience today with Midland Heart. The person who came today, Mr Cernat N., was very friendly, professional and efficient. He had three jobs at my house and explained me what he has to do,he fixed the issues and told me what can I do to in order maintain the property in good conditions.
Hi Ramona, thank you for taking the time to leave us an honest and positive review. It's great to hear that one of our colleagues was able to best support you and resolve any issues.If there's anything outstanding, please don't hesitate to contact our Customer Hub team.The team at Midland Heart.
5/5
TrustpilotStuart roe !
Stuart roe !! Absolute dimaond of a man went above and beyond to push our exhange through will be forever greatful of this man he really does care about people and there needs .... once again thankyou for everything
Hi Lauren, thanks so much for taking the time to leave us this review and your lovely words about Stuart. We'll make sure to pass this on to him! If you ever need anything more, please just get in touch.Thanks - the team at Midland Heart
5/5
TrustpilotA positive experience…
We have had the pleasure of Dealing with Stuart Roe over the last month too 5weeks we can honestly say he's outstanding in his role , his communication skills are beyond reproach and comes across as a very professional person ,in our opinion he's a great asset to your organisation so thankyou StuartRegardsJayne & Paul Garbett/Gardner
Hi Jayne, thanks for reaching out and for taking the time to leave us a positive review.It's great to hear that Stuart was able to go above and beyond in best supporting you, we'll be sure to pass this feedback on internally.If there's ever anything else that we can help with, please don't hesitate to contact our Customer Hub team.The team at Midland Heart.
5/5
TrustpilotThis review is for Phil Murray.
This review is for Phil Murray.. who did an amazing job with little fuss. After an initial assessment, he knew exactly what needed doing and worked really hard replacing windows and re-plastering a wall that required some extra attention. He got on with the job quickly and efficiently and was pleasant throughout. An asset to Midland Heart… thank you !!
Hi Vikki, thank you so much for taking the time to leave us a positive review. We will be sure to pass this feedback onto Phil.The team at Midland Heart.
5/5
Trustpilotquick efficient and professional
Repairs are always carried out quickly, Workers turn up are polite, show ID etc not had any issues with the work that's been done. Whenever I've called staff have been helpful and understanding to my needs
Hi there Zoe, thank you for your feedback, this is very helpful for us to understand how our tenants are feeling and what areas we could be improving on.If there's ever anything else you'd like to share, or any other feedback you can always drop us an email to feedback@midlandheart.org.ukThe team at Midland Heart.
5/5
TrustpilotDavid Edwords
David Edwords, very professional, very proud of his work, very knowledgeable, what else can i say that he was 200% in the job,he went far and beyond in doing extra repairs which needed to be done which were not on his job list. I can only say a big thank you, everything is working excellent Thank you thank you
Hi Jennifer, thank you for leaving an honest and kind review. It's always great to hear that our customers have had a smooth experience, but if there's ever anything else that we can help with or if you'd like to share any further feedback, you can always email us at feedback@midlandheart.org.ukThe team at Midland Heart.
5/5
TrustpilotKitchen repair
The repair was simple and our repair man Callum Shale was amazing
Hi Sonia, thank you for taking the time to leave us a positive review.The team at Midland Heart.
5/5
TrustpilotI swapped homes (from another housing…
I swapped homes (from another housing association) and the difference is literally "life-saving". Mid Heart is great!! It's such a relief to have a company that listens and acts on time. Like night and day compared to Derwent Living.
Hi Stu, thank you so much for taking the time to leave us a positive review. It's great to hear that your home swap went smoothly!If there's ever anything else, you know where to find us. The team at Midland Heart.
1/5
GoogleNot had our grass cut in 7 weeks after paying ground rent for it too be cut every two weeks. Spoken to 3 people after being kept on the phone for at least 45 minutes each time.midland heart are waste of space
Hi Wendy, thanks for reaching out and for flagging this for us. We're really sorry to hear that there's been a delay with your grass being maintained. So that we can raise this with the correct team and find out what's happening, please could you share the details via email to feedback@midlandheart.org.uk - The team at Midland Heart.
5/5
TrustpilotWas happy to get the costumer service I…
Was happy to get the costumer service I did was very well spoken to and was sorted in no time I’ve been a tenant for 12 year nearly 13 and for past few years I can fault midlandheart at all
Hi Laura - thanks so much for leaving us this review, we're so happy that you had good service and a good experience with us overall! We'll pass this on to our Hub team.If there's ever anything you do need help with, you can drop us a line on feedback@midlandheart.org.uk The team at Midland Heart
5/5
TrustpilotHelped on the request and resolved the…
Helped on the request and resolved the issue.
Thank you so much for the positive review! The team at Midland Heart.
5/5
TrustpilotAbu (not sure of his full name)
Abu attended my property for a gate repair. So respectful to my property, putting on his shoe covers without me having to ask :) Super friendly too. Hope he is allocated to any future repairs I may have. Work carried out neatly and efficiently. Pity the office staff who take the repair calls were as nice.
Hi Em, thank you for taking the time out to leave us a review on your recent repair experience. It's good to hear that the work was carried out smoothly. If there's ever anything else that we can help with, please don't hesitate to contact our Customer Hub team on 0345 60 20 540.The team at Midland Heart.
5/5
GoogleBrilliant office and love the roof top terrace.
Thanks Imran for taking the time to leave a positive review! The team at Midland Heart.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Midland Heart Managing Agents for Cygnet hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
