Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThey don't keep up with their…
They don't keep up with their commitments they put all the work onto the tenants and when you do complain about things you have to take it to a solicitor to actually get some work done. I highly don't recommend this housing company.
S.masterman · 23 May 2024
Agent replied · 11 June 2024
Thank you for taking the time to share your experience with us. We'd really like to review this in details to understand what had happened, if you could please share the details via email with us to feedback@midlandheart.org.uk and we'll go from there.The team at Midland Heart.
★★★★★ 5/5
TrustpilotLost pressure with my hot tap in the…
Lost pressure with my hot tap in the kitchen from the last repair that another man did. Nick Rushton came out and fixed the problem, promptly. Very happy with the service received and a really friendly bloke. Put in a new pipe as the last one was damaged due to being tightened wrong, finally a repair done properly.
Aimee · 23 May 2023
Agent replied · 11 June 2024
Hi there Aimee, it's good to hear that your kitchen repair has been resolved and Nick was able to lend a hand. If there's ever anything else that we can help with, please don't hesitate to send over an email to feedback@midlandheart.org.uk.The team at Midland Heart.
★★★★★ 5/5
TrustpilotFast plumber
I wish to thank, Abu, for a fast repair to a leaking pipe from the bath's cold tap. He was very polite and courteous. He also gave advice to help deal with the wet wall and floor underneath the bath to ensure there would be no lasting damage. He left us with happy smiles. Thank-you Abu.
Karen · 16 July 2023
Agent replied · 11 June 2024
Hi Karen, thanks for the great feedback on Abu - we'll make sure he receives it! If there's every anything else you need help with, you know where to find us.The team at Midland Heart
★★★★★ 1/5
GoogleAbsolutely awful service. The whole process of moving into a property is ridiculously long and we felt that we'd been left in the dark about what was going on. Person who was there when we signed for the property barely gave us any information , pretty much gave us the papers and rushed off. Told us we'd have to pay for a whole new door because of a tiny hole in a door in our old property or the move couldnt go through, but we've now moved into the new property and the amount of work that needs doing is awful , looks like a bunch of 16 year old apprentices did the repairs. Majority of employees are rude and 9 times out of 10 we've had to chase them when they've failed to call on the date and time they told us. The service charge is excessive especially when NOTHING seems to be done in regards to it. I dont recommend them at all as they simply dont care about tenants and pretty much just want to line their pockets.
SoleilMusic · 11 June 2019
Agent replied · 11 June 2024
We're sorry that you're unhappy with the service received from Midland Heart, if you'd like to report a repair or get in touch to discuss your issues further you can do so on our contact page: http://www.midlandheart.org.uk/contact-us/
However if you're still unhappy you can follow our complaints procedure here: http://www.midlandheart.org.uk/contact-us/compliments-comments-and-complaints/
Hopefully these issues can be resolved quickly.
★★★★★ 1/5
GoogleAbsolute shambles of a company!! Would never have anything to do with them again!! Ruined the first experience of getting our first home and do nothing to help with snags just go around in circles and have to wait a month for replies on emails!! If there was a rating lower than 1 star I’d put that!!
Corey · 10 June 2023
Agent replied · 11 June 2024
Hi Corey, thank you for reaching out and for sharing your feedback with us. We'd really like to take a look into your experience and be able to review what's happened. If you could please share your details for us via email to feedback@midlandheart.org.uk and we will keep a close eye out.
The team at Midland Heart.
★★★★★ 5/5
TrustpilotGoing through a house move.
Going through a house move.Could not have done this without the help of Becky and Stu who took over and took control.All I had to do was point out what I wanted taken away.
Paul · 7 October 2024
Agent replied · 11 June 2024
Hi Paul, it's great to hear that you've had a smooth experience with us.If there's ever anything else, you know where to find us.The team at Midland Heart.
★★★★★ 5/5
TrustpilotService - Marlon
Marlon was friendly and polite, and gave great service.
Anita · 8 June 2023
Agent replied · 11 June 2024
Hi there Anita, it sounds like Marlon did a great job which is always lovely to hear about our colleagues. If there's ever anything else that we can help with, please don't hesitate to contact our Customer Hub team.The team at Midland Heart.
★★★★★ 5/5
TrustpilotHi lawren Mcgrath this is for you
Hi I found lawren Mcgrath very helpful and down to earth very respectful did everything in her power to make sure I was safe and well even got me in to a travel lodge so thank you for your time I will keep in touch
Aaron · 20 March 2024
Agent replied · 11 June 2024
Hi Aaron, thank you for taking the time to leave us a review and for giving Lawren a shout-out.We'll be sharing this feedback internally with her and her team.The team at Midland Heart.
★★★★★ 1/5
TrustpilotFake reviews
The 5 star reviews on here are fake they have gone from 1 star reviews to five stars in a short period and every one of the reviewers know the names of the contractors what a joke. Avoid this housing association if possible. Watch out for the five star reviews after this one
Gina · 17 September 2023
Agent replied · 11 June 2024
Hi Gina, thanks for reaching out.With all of our home visits, we're encouraging our customers to share open and honest reviews on their experiences with us and making sure our colleagues are sharing their names for any customer shout-outs if they did a smashing job.If you have any feedback you'd like to share, please don't hesitate to email us at feedback@midlandheart.org.ukThe team at Midland Heart.
★★★★★ 1/5
TrustpilotIv been with this company when it was…
Iv been with this company when it was focus housing and it's not the same the staff are the worst people on earth and that the same for the company not good service
Manliki · 17 October 2024
Agent replied · 22 October 2024
Hi Manliki, thank you for taking the time to leave us a review. It's not great to hear that you're not happy with the recent service, we'd like to get this looked into to find out how we can help.If you could send over an email to feedback@midlanheart.org.uk with the details and we can go from there.The team at Midland Heart.
★★★★★ 5/5
TrustpilotThe advisor made me feel at ease when I…
The advisor made me feel at ease when I signed up for the property and they was very friendly and explained everything to me about midland heart and what they do
Peter · 16 November 2024
Agent replied · 23 November 2024
Hi Peter, thank you for leaving us a positive review for your recent experience and welcome on board - we do hope you enjoy your new home and make it your own.If there's ever anything that we can help with, you can always send us an email to feedback@midlandheart.org.ukThe team at Midland Heart.
★★★★★ 5/5
TrustpilotEverything was on time
Everything was on time, and with no addtional fuss.
Edward · 22 May 2023
Agent replied · 11 June 2024
Hi there Edward, it's great to hear that everything went down as planned. If there's ever anything else that we can help with, please don't hesitate to contact us at feedback@midlandheart.org.uk.The team at Midland Heart.
★★★★★ 3/5
GoogleStill waiting to hear off them as i need soundproofing done in my home due to hearing neighbours above me from walking and any other personal things they have going on
Sarzina · 9 November 2024
Agent replied · 8 December 2024
Hi there Sarzina, thank you for leaving us an honest review. We understand that you're waiting to hear back from the team regarding the noise, if you haven't already heard back, please do drop us an email at feedback@midlandheart.org.uk and we can help. The team at Midland Heart.
★★★★★ 1/5
GoogleI'm leaving my home of 20 years shortly!
I'm Very glad to be finally leaving!
The service received has deteriorated, drastically, in recent years. The repairs are always completed, shoddily.. Customer Relations people are amateurish & unreliable & don't even listen to your enquiry, properly.. PH Jones (the repairs contractors) are an absolute joke.
Good riddance.
Leader · 10 June 2023
Agent replied · 11 June 2024
Hi there, thanks so much for taking the time to leave us some feedback. We will use this to help us to improve our services in the future. If you would like to share any more information about your experience with us or our contractors please email feedback@midlandheart.org.uk.
thanks
The team at Midland Heart
★★★★★ 5/5
TrustpilotRepairs
The man who did my damp proofing was thorough and very polite did not leave any mess at all.The man who did my leaking gutter was also very polite and did a very good job.Can’t fault them at all
Grace · 26 June 2024
Agent replied · 23 August 2024
Hi there Grace, we really appreciate you taking the time to out to leave us a positive review.The team at Midland Heart.
★★★★★ 5/5
TrustpilotHad two lovely guys from midland heart…
Had two lovely guys from midland heart to re do my fence , they were very polite and very hard working , there professionalism was excellent they cleaned all up and have done a smashing job of the fence .
Lesley · 22 August 2025
★★★★★ 1/5
TrustpilotWhilst in hospital,workman rang to say…
Whilst in hospital,workman rang to say he had arrived at my address to work. Told him I was in hospital after dislocated shoulder,but more importantly,I had received no prior advice of work. Next day I returned home to find sticker on front door,threatening me with court action. I rang to rebook appointment,only to receive letter,again threatening. Midland Heart,joke. No Heart,just uncaring bullies.
James · 16 November 2022
Agent replied · 11 June 2024
Hi James, I'm sorry to hear you've had this experience with us and that you’ve not been told that we were coming out to visit your home. We have had feedback about the way that we communicate and we’re working hard to improve this. We have a customer communications panel who meet regularly to share their experiences and discuss areas for improvement. If this is something that you could join, we'd really appreciate your feedback. You can find out more on our website www.midlandheart.org.uk/myvoice. ThanksThe Team at Midland Heart
★★★★★ 5/5
TrustpilotStuart roe
Stuart roe Well what can I say. He was incredible from start to finish… so nice to talk to. Very comfortable and made the whole process so simple. Such a gentlemen thank you so much for all your help….
Kelly · 24 June 2024
Agent replied · 23 August 2024
Hi Kelly, thank you so much for taking the time to leave us a positive review and for giving our colleague a shout-out.It's great to hear that you were happy with the service, we've since shared this feedback internally with Stuart.The team at Midland Heart.
★★★★★ 1/5
GoogleClearly just interested in making money and nothing else. Their contact centre on Bath Row is mostly staffed by people who couldn't do any better. I believe they take the rejects from the local Council.
Most of them don't know the law regarding tenancy, estate management, or GDPR. They just bleat out the same response repeatedly until you give up.
Mr · 10 June 2020
★★★★★ 1/5
GoogleMasquerading as a organisation that promotes mental health/well-being whilst they simultaneously target some of the most vulnerable people within society. Avoid.
Yahoshua · 15 March 2025
Agent replied · 1 May 2025
Hi Yahoshua, we’re sorry to hear you feel this way. Supporting the wellbeing of our tenants is incredibly important to us. Our teams work hard to support and treat everyone with fairness and respect. … More
★★★★★ 5/5
TrustpilotGreat housing association homes from midland…
I have rented 2 homes from midland heart over 6 years. Recently I had a gas service. It was done great, the service engineer was thourgh and spoke nice. All repairs are always done. I iordered fob keys, as promised they were here in 10 days my home is spacious and modern..Huge thanks to all
LEWIS · 12 June 2023
Agent replied · 11 June 2024
Hi there Lewis, thank you for the kind and honest review and for putting your trust in us. Here's to many more happy years and if there's ever anything that you need a hand with, please don't hesitate to drop us an email to feedback@midlandheart.org.ukThe team at Midland Heart.
★★★★★ 5/5
TrustpilotSince Abdul Aziz MCIH BA HONS has taken…
Since Abdul Aziz MCIH BA HONS has taken over from the previous Tenancy Services Officer we have seen a lot better changes in the area and when he says he will look in to something or he will do something he does it promptly
David · 26 February 2024
Agent replied · 11 June 2024
Thank you for taking the time to leave us a positive review David.If there's ever anything else that we can help with, you can always contact our Customer Hub team or drop us an email to feedback@midlandheart.org.ukThe team at Midland Heart.
★★★★★ 5/5
TrustpilotMidland Heart.
Great Visit from Trlok of Midland Heart :) So helpful, nothing was too much trouble for him. What a wonderful representative of Midland Heart. He showed his caring and compassion for Midland Heart tenants. :)Thank you for putting me at my ease Trlok, and for the assistance in the future.
Ms · 9 October 2023
Agent replied · 11 June 2024
Thank you for leaving us a review Jayne and for giving our colleague Trlok a shout-out. If there's ever anything else that we can help with, please don't hesitate to reach out and give our Customer Hub team a call.The team at Midland Heart.
★★★★★ 5/5
TrustpilotAbove and beyond
DAN CARTWRIGHTDan has been out to us a few times over the last couple of months since we moved into the property. He is always friendly and professional and his work is of excellent quality. A credit to the repairs team 🙂
Lisa · 2 April 2024
Agent replied · 11 June 2024
Hi Lisa, thank you for taking the time to leave us a positive review.It's great to hear that you've had a smooth experience and if there's ever anything else that we can help with, please don't hesitate to reach out.The team at Midland Heart.
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