Martin & Co Birmingham Land & New Homes Birmingham reviews

★★★★★ 5/5

Google

I just wanted to say a huge thank you to Martin & Co for their efforts in securing us our lovely home. Liberty was a great help throughout the whole process! I would definitely recommend this estate agents for their staff , efficiency and determination when helping customers.

Suzie · 26 June 2024

★★★★★ 5/5

Google

Although this is my first time looking for a home in the UK and I don't have much information, Dan was incredibly kind and patient in guiding me through the process. I haven't found my ideal home yet, but Dan's follow-up and support have been excellent.

Mina · 26 July 2024

★★★★★ 5/5

Google

I had a wonderful experience with Jessica Johal . The service was professional, and the quality of the rental resources exceeded my expectations. Special thanks to Jessica for her exceptional assistance throughout the process. She was helpful, responsive, and made everything smooth and stress-free. Highly recommended!

Zijun · 26 July 2024

★★★★★ 1/5

Trustpilot

Would give 0 or negative rating but…

Would give 0 or negative rating but unfortunately 1 is the lowest I can give. The flat was given to us without any in person viewing ( I had to accept it because I was relocating from another city). It was dirty and seems like they put little effort in cleaning the flat before handing over.

Navadeep · 12 November 2025

★★★★★ 1/5

Trustpilot

Martin & Co Aberdeen: Avoid, avoid, avoid.

Despite taking their 12% monthly cut on their supposedly 'fully managed service', they take a hands-off approach to property management. Their service involves a complete lack of action in following up on remedial work throughout and between tenancies, and failure to engage with tenants and take instructions from landlord. This ultimately incurs additional costs, time and grievance to landlords. The staff shows poor competency and professionalism in acting on the client's behalf, there is no continuity in client engagement, and the management shows no accountability. There is no scope to speak to decision-makers to resolve conflict and Martin & Co is either unresponsive or always right. Their inaction has led to multiple thousands of pounds of damage to my property, while Martin & Co continue to sit on the fence. Further, they lost keys to my property that were supposedly kept safe in their office and did not have a log system to track where the keys were. They denied responsibility for their negligence with no action, leaving my property at risk and for me to fix it.They prefer to shift the blame for their poor management to tenants instead, which is unacceptable. Their service is disgraceful and dishonest. There are plenty of other good agents locally, please do not make the same mistake I did.

Vanessa · 25 August 2021

★★★★★ 1/5

Trustpilot

Greedy,layer,cheater company ever I had experience over 11 years in the UK.

My experience from the Martin and co especially one of the staff Becky.Absolutely arrogant, layer into your face and speak with you unacceptable. House that I left were absolutely clean I have 124 images from it in and out including the oven. We agreed £50 deduction (which was not reasonable deduction anyway. I showed to my lovely neighbours to get their advices) They explained the deduction for the owen clean....I thought lets be happy everyone take it then .After I moved to overseas it's raised up to £150 .They are extremely greedy unreliable company .Here is the email that is shows the all short story to copied here.IGNORE MARTIN AND CO!!!!To Becky../Martin and CoActually we both new that would not be straight forward as we know your office and landlord's attitude. But let me take some Indication too. We lived in the property 7.5 years that the rent has never ever been late or whatsoever. When my son was 2 years old (just like the landlord son) we have left in the property with wrong boiler no hot water and heting that was uncomfortable in January with the baby for over two years despite of the regular reports. This was disgusting and I presume illegal too from side of landlord.At the very first agreement included the wrong appliances will be replaced that never been happened so we bought new dishwasher,new washing machine,also we fitted a water purifier which is cost £800 only this all left in the property.total cost circa £1600 we never moaned for it.Moreover throughout 7.5 years of period we paid at least £54000 anIs it absolutely outrageous that these minor issues the reason that you would like to deduct our deposit. We showed all fairness, maintained, decorated the property every single year.I showed all neighbourhood's the property and all of them said that wouldn't be any problem at all.We all loved by our lovely neighbours that they were said will help us to take this case further if necessary. The stuff in the garde will be cleared out one of the neighbour tomorrow morning. Also I taken pictures very detailed that you required that isn't rich the standard of your office in case of the further steps . Please note I do not stay for a long back in Hungary .If any deduction will applied against our deposit I will definitely go further .It is absolutely unacceptable, outrageous, disgusting. By the way I wundering how others leave the property after .Kind Regards Roland

Horvath · 30 July 2021

★★★★★ 5/5

Google

Martin & Co have made our moving process very smooth and easy so far, from organising a viewing of the property, to their prompt and polite communication following. If you have the pleasure of speaking to Jessica, you're very lucky - she is very accommodating, and an overall delight to speak to.

Hannah · 18 December 2024

★★★★★ 4/5

Google

Had so much of a struggle to move into a new place in Birmingham but casandra was so helpful as well as Ali. Appreciate the work!

Nadia · 15 October 2025

★★★★★ 5/5

Trustpilot

Huddersfield are A1+++ at providing a top class service

What more can i say but a very huge thank you to Martin & Co Huddersfield who provided an A1+++ service in selling both mine and my late fathers home, and what has been a very hard personnel year. Simon & John and the team at Huddersfield went out of their way to make this very hard time a lot easier. Thank yu so very much.

Jon · 31 March 2023

★★★★★ 5/5

Trustpilot

Excellent and Professional

Kerri was fantastic on my first viewing and arranged a second viewing really quickly when requested. Kerri was very professional throughout.

Stacey · 20 June 2025

★★★★★ 1/5

Trustpilot

Intrusive and Tone-Deaf Marketing

I’ve had unsolicited flyers from this estate agent put through our letterboxes, even though there’s a clear “no junk mail” notice for the building. What’s more, they’ve somehow got into the block and delivered them inside, ignoring that notice completely.

Matthew · 17 March 2026

★★★★★ 1/5

Trustpilot

I would not recommend this company to…

I would not recommend this company to anyone trying to rent , I was second to view a property in Warminster then just called again to be told there is no longer any viewings.

Ms · 30 April 2026

★★★★★ 5/5

Google

The seamless coordination and execution of the entire transaction by Dan were impressive. He handled all the details with precision, ensuring that everything went smoothly. When there was a last-minute change in the closing date, Dan managed all the logistics effortlessly, keeping us stress-free.

Hehe · 26 July 2024

★★★★★ 1/5

Trustpilot

I am shocked and appalled at how me and…

I am shocked and appalled at how me and my partner have been treated by Martin and Co this week. We had an offer accepted on a house and this was taken off the market, we had sent over our information and began to contact our solicitor and mortgage broker to get the ball rolling quickly - the excitement only lasted less than 24 hours before we were told we had been gazumped and there was nothing else we can do. I'm aware there is no set rule that this can't happen but how we were treated by Colchester Martin and Co about this was appalling. Even after our email back we had no response until we rang and even then Gary was rude towards my partner. This has now left us not even wanting to sell our own property and come off the market completely because of how Martin and Co treated us.

Shannon · 15 April 2021

★★★★★ 5/5

Trustpilot

Excellent staff

I have been in contact with a few members of the team, but in particular Dawn. She has been so helpful in securing a house for myself and friends to live in next academic year in Winchester. For a process that can be very stressful, especially for students, it was made to feel almost easy and when 2 people dropped out of our house they were very understanding and helpful in adding the 2 new members to the contract. Overall a very pleasant experience so far!

Emily · 29 March 2021

★★★★★ 1/5

Google

We used Martin & Co when we lived in Birmingham and were extremely disappointed by the service the entire year with them. In fact, they let us move in with a broken shower, cold water and a brick holding up the sofa that took them almost a month to fix. And then tried to take almost our entire deposit in the end when we consistently ensured we were responsible tenants. This included a charge they said was for “toilet tightening” ?? They let us move in with a BROKEN toilet. I will never use them again, as they are quite possibly the most unprofessional service I’ve ever used. Would not recommend.

Emma · 17 January 2025

★★★★★ 5/5

Trustpilot

Five Stars. Great service.

I have found Martin & Co of excellent service. Janice at Martin & Co in Woolton was excellent at helping me to buy my perfect home a while back. She kept me up to date and the house sale was completed in good time and therefore I decided to contact Martin & Co (Who have now moved to Allerton Road) when I needed new tenants for an apartment that I own. Once again, they delivered a great service. The new tenants had moved in a week after the previous had left. Additionally, the tenants seem really nice so I'm really pleased and I don't have to worry about my property being empty and where I will find the money to cover the rent. I will definitely be using Martin & Co in the future, the team on Allerton Road are really friendly and helpful. Thankyou so much.

Vanessa · 3 March 2021

★★★★★ 1/5

Trustpilot

During the tenancy everything was well…

During the tenancy everything was well occasionally when the landlord did not want to carry out works this was communicated clearly but we had some issues towards the end of tenancy when the landlord wanted to claim money off our deposit for issues that was already there when we moved in. They had lot the evidence of check in document and then sided with the landlord instead of even trying to understand our side and were very rude. In the end when the claim when to dispute with deposit scheme we managed to find our copy of the check in which proved that the issues were there in the first place and our deposit refunded. There was no acknowledgement or support as a tenant from the agency and infact they were very rude about it.

Liam · 2 March 2021

★★★★★ 1/5

Trustpilot

If you want to feel like your always last on the list, this is the agency for you!

To this day I wonder why me and my partner chose them. I'm sure I will wonder till I die. As a landlord, this is the agency for you! They will go far and wide, by breaching contracts, just to protect your interest! That's right! They will do criminal things and get their ass on the line just to get you an extra £ or two! I was just charged 70£ for cleaning, when I left it in x5 better than it's original condition! Oh, wait. The landlord doesn't actually get this money. So I guess, even for landlords, this is not the agency for you! You might get held up with a small claims court for no reason whatsoever! By contract I was supposed to get the deposit within 8 days after giving in the keys. Today the ''issue'' is resolved, which would make it the 23rd day. Almost x3, a day short, damn, so close. This delay was not on ''my part'' or the ''landlords part''. It was simply the agents failing to contact either of us. They do not care, they will not care. The maintenance teams they use are bloody ridiculous. If I have to go into details about that, your head will spin.If you're a masochist, like to be ignored, enjoy getting your nerves stretched for stupid little things and like spending more than you should, choose them. There was only 1 decent person there, Andy Swallow, felt I should mention it. Even for him I can't lift up my star rating, sorry Andy, your a nice guy. Consider moving.

Not · 23 February 2021

★★★★★ 1/5

Trustpilot

Rude and very unprofessional

Rude and very unprofessional. It took me 3 attempts at contacting the agent in Manchester to arrange a viewing and this was then confirmed by a surly individual who would not give me their name. They then did not show up, leaving me out in the rain having paid for a taxi to the viewing, and ignored all my calls and WhatsApp messages. These were then read later in the day and absolutely no attempt at an apology was made.

Adam · 9 February 2021

★★★★★ 5/5

Google

I am a sole practitioner and Martin & Co have helped introduce me to a wide variety of clients, they are always on hand to assist with anything I need and they are very friendly. Gurj is very good and gets back to emails on weekends and evenings, very polite and efficient highly recommended!

Maya · 26 October 2018

★★★★★ 2/5

Trustpilot

It seems Martin and Co like other…

It seems Martin and Co like other estate agents are making it difficult for anyone on benefits.

Shop · 21 August 2026

★★★★★ 5/5

Google

Excellent service . Mandy handled the transformation of my apartments greatly and professionally which wasn’t the easy job. Mandy is a great and a professional person who made my life totally stress free . Thank you so much Mandy .you are definitely 5*****

Jatinder · 26 July 2024

★★★★★ 5/5

Trustpilot

PLUMBER CHRIS....SHEFFIELD 50 STARS

PLUMBER CHRIS.....He sorted a problem we had with hot water, a few days ago. The boiler stopped working yesterday (Saturday), so no heating or hot water. His number is for out of hours emergency, so I called and left a message as well as text message, just so it would already be reported ready for when he could come to do it. He text me today (Sunday) saying he would call in to have a look. Great!! As it turns out it was a quick fix. The thing is, it's his day off, he was at home with the little one, his missus came home from work for an hour as usual, then he rushed here.CHRIS WENT ABOVE AND BEYOND to sort a job that he could have left until tomorrow. Thank you Chris, 50 stars.

Kay · 26 January 2021