Martin & Co Birmingham Land & New Homes Birmingham reviews

★★★★★ 5/5

Google

I wanna say great thank you to Mia Henley. She was so kind to help me book the viewing on short notice. Also she responded to emails quickly and very professional！I can get my questions answered in a timely fashion and she is so patient！Really apprefiated all Mia's effort

Yin · 26 July 2024

★★★★★ 5/5

Google

Sophie Smith has been a great agent and has been very helpful throughout the process with keeping good communication and helping with any enquires we had. Thankyou so much

Azra · 7 May 2025

★★★★★ 1/5

Trustpilot

Utterly Baffled

I have never had such an awful experience with not only a letting agent, but a professional company overall. The viewing I had with Banbury Martin and Co was a absolute shambles. When I wrote to complain about how rude and unprofessional the letting agent was, I was met with a rude and dismissive email response by the agent, whom turned out to be the owner of the branch, David Stone. David stated that he was unwell and that if I wasn’t comfortable with the viewing I should have left. David stated ‘ I am the owner of the business, and this matter is now closed’ My complaints were not addressed and they were swept under the carpet like nothing had happened. I then asked for the complaint to be handled by someone senior, only to be passed to another estate agent, whom was below David, to have the same dismissed and rude response - ‘This matter is closed, we shall not be commenting any further’ . I have repeatedly referred to their own complaints policy and asked for the complaint to be passed to senior management of Martin and Co only to be told that David is the senior management and he is not dealing with my complaint anymore. The complete lack of professionalism and customer service is just outstanding and completely baffling! I have never been treated with such disregard in my adult life. To use illness as a way to justify complete rudeness and horrendous customer service is just ridiculous! And then David tried to say that I clearly don’t understand how Covid affects peopke otherwise I would be more understanding of his lack of professionalism?!Judgemental, presumptions, rude, unprofessional, damn right pig headed! If you are looking for a new place to live, don’t even bother looking at Martin and Co in Banbury! Awful awful Awful!There are no words for my experience!And ironically STILL they refuse to acknowledge my complaints and concerns and pass it to senior management - as per their own complaint policy!!!

Charliie · 27 January 2022

★★★★★ 1/5

Trustpilot

SLUM LANDLORDS

SLUM LANDLORDS - My partner & I rented a property through this company. My partner lived in the property for 7 years and I lived there 2 years. In April 2021 we reported damp in the bedroom coming from the old boiler. They did nothing. In October we found mushrooms growing behind our bed along with a large patch of mould. I contacted them and threatened to take the to tribunal if they didn't fix the issue. It was fixed in 3 days at that point. Then came our six months notice to leave. We were told not to rush but the company harassed us into leaving. We eventually moved out after three months and have now been advised we have to pay for multiple services. They have claimed that the oven needs cleaning, yet in their original documentation regarding the state of the property it is noted that the oven is in a poor state. They have claimed we broke a window yet as the property has not been maintained within the seven years rental the old wooden frames have rotted away. This has been reported to them on several occasions via the telephone and via email yet now they are trying to charge us for it. There was one instance where, for whatever reason, my partner paid the rent a handful of days later than usual yet this didn't stop one of their employees sending a vile and billious email threatening eviction for being late with the money. Not one seconds thought or consideration to there being a global pandemic and the possibility my partner, as a key worker, may have been ill with the virus. When challenged it was apparently an automated message, which if true, I would suggest someone with better grammar and ability at writing puts together all automated communications. In short, if you are looking to rent, avoid this business.

Ian · 14 January 2022

★★★★★ 5/5

Google

Liberty demonstrated professionalism and experience plus originalism at it apex. She had time for all and answered every question and accommodated everyone's differences. There was no dislike at all about her service yesterday. She nailed it to my satisfaction. Martin & Co should definitely be proud of staff of such.

TOPMOST · 26 June 2024

★★★★★ 5/5

Google

I recently had the pleasure of working with Mohammed Choudhury as my estate agent, and the experience was outstanding. From start to finish, he demonstrated exceptional professionalism, clear communication and a genuine commitment to achieving the best outcome. He was also proactive in keeping me informed, answered all my questions promptly and made the entire process smooth and stress-free.

Nurul · 8 November 2025

★★★★★ 5/5

Google

Can’t thank Dan enough. Dan clearly has an outstanding knowledge and understanding of the Birmingham rental market which he was able to draw upon very effectively in order to assist in marketing my property and finding a suitable tenant in a timely fashion. Extremely professional and highly recommend.

Jake · 26 July 2024

★★★★★ 5/5

Google

Kate Harbone was an absolute lifesaver when it came to the recent maintenance needed in our facility. Her attention to detail was impeccable, ensuring that no small issue was overlooked. Her friendly demeanor and willingness to explain each step of the process made the entire experience very reassuring.

Zijie · 26 July 2024

★★★★★ 5/5

Trustpilot

Fantastic!!!

This review is well overdue. I am so thankful to Cindie Shirley who dealt with my house purchase ( Rainham Kent ). She is efficient, courteous, well informed and approachable. Great customer service. There was no need for me to speak to members of her team due to her professionalism. She liaised effortlessly with solicitors, vendors etc. The entire process was flawless and stress free for me. Cindie is hardworking and I will recommend her over and over again. She is a great asset to the company. Cindie you are just fantastic!!!

Christine · 31 October 2021

★★★★★ 5/5

Google

I had a rental viewing with Martin and Co today. The letting agent (Tobias) was on time and ensured that: i. everybody removed their shoes before entering the property and ii. any pictures/videos taken of the property did not include existing tenant's photos. I believe this showed a high level of respect for the property.

Ryan · 1 December 2024

★★★★★ 1/5

Google

I have had experience as a landlord letting with Martin and Co. Carver Street. In my experience this letting agent was happy to take my commission for a fully managed service and not actually deliver the services. In my time letting through them, I have not had any reports of inspections of my properties. At the end of tenancies, my properties were thus in the worst condition in comparison to another letting agent. I would then need to pay out of my own pocket to render the properties tenantable. I raised costs for recovery from tenant and never recovered not even the tiniest portion of costs incurred for as long as I’ve dealt with this company - a very odd occurrence as this has not happened with another letting agency. One of my properties was then marketed for sale through Martin & Co. and for the last six months of my tenancy they were happily taking my commission and had me ‘held to ransom’ by telling me I would have to pay their commission if I pulled out due to an extremely difficult buyer who had raised hundreds of queries over a period of nearly nine months and tried to get out of the sale and bargain for a lower price after a contract of sale had been signed and as we were literally on the verge of completion. In addition, during the last few months, I paid the management fee and practically got no service - I was told by the branch manager the property would be sold soon and all my attempts at getting things fixed or my property managed by them were deliberately frustrated by ignoring me. I also had issues with them finding a tenant who never paid on time (whom they knew about as they let several properties to this tenant), made changes internally and externally and Martin & Co. did not act in my interest as a landlord despite paying them for a fully managed service. I received rent late every month thus putting me in a difficult situation as I was unable to meet my own financial obligations on time. Even when the tenant did pay there would be a further delay of 48 or more hours before I received funds. Estate agents, I believe, are meant to hold the funds for 24 hours but I cannot understand any further delays. I had to constantly call to chase up payment, write to the tenant, chase up contractors; I had to send in contractors myself as Martin & Co. did not respond to requests to attend to issues where tenants raised complaints. Finally, even during the sale of my property, I found they acted in the interest of the buyer as opposed to me when I was the one paying their commission. The most unprofessional interaction of all was with the owner. The solicitor who they referred me to did not pay their commission directly to them and inadvertently sent funds to my account. There was a delay of approximately two weeks after completion till I paid over to them. Everyday, the owner would call me and be most rude and condescending. Admittedly, I delayed payment by a week and a half but I was just so frustrated with a company who happily ripped me off - took my 10% commission on a monthly basis and delivered a shoddy management service, then took my commission on sale and still acted in the interest of the buyer trying to push the sale and accusing me of trying to get out of the sale - buyer they secured lowered agreed price at time of completion so I got less but M&Co refused to lower commission. I told owner I’d leave an honest review of my experience with his company to which he very unprofessionally raised my job and tried to intimidate me telling me he knew a family I had worked with and ‘how would I like it if they left a review which would stop me from getting a job’. Most unprofessional on two counts: firstly, I work in a profession regulated very strictly by a regulatory body and there have NEVER been any complaints raised against me in any capacity and on the second count, my job or personal life have nothing to do with a contract of service between myself and Martin & Co for which I paid for services rendered but those services were not actually rendered properly. If you are a seller or landlord, BE WARNED!NegativeResponsiveness, Professionalism, Value

Fatima · 25 October 2021

★★★★★ 4/5

Google

Received brilliant service from Martin & Co. Other estate agents in the area were slow to reply back to emails, leaving me hanging for up to a week waiting to arrange a viewing. In contrast, the staff at Martin & Co were always communicating with me and updating me with new listings. Aaron in particular was polite, professional and was able to answer all my enquiries quickly. He went out of his way to find me an apartment within my budget. He is an asset to the team and I definitely recommend Martin & Co. Thanks Aaron.PositiveResponsiveness, Professionalism

Akleema · 25 October 2021

★★★★★ 5/5

Trustpilot

Renting and selling of my uncle's house

We had to rent out my uncle's house due to the fact he was diagnosed with dementia and required looking after in a home. 3 estate agents were invited, one didn't turn up, one had no idea and seemed not bothered !! then there was Richard. As soon as he started talking I knew he was going to get my business. He explained exactly what was required and it was very obvious he knew what he was talking about. A plan was agreed and put into action. I've been in the retail trade, and like Richard and this team, I also treated my customers/clients as if they were the only ones I had. There is quite a distance between St Albans and where myself and my two brothers live, which was a concern, Richard and this team took that concern away. Sadly my uncle past away Dec 2020 so the house was made ready to be sold. Several views and it was sold for a lot more than we expected.This is a family run business who care, and are professional with an in depth knowledge of all things related to renting and selling. They have become our friends. So if you are looking for a first rate estate agent, LOOK NO FURTHER you have just found one.

Pete · 18 October 2021

★★★★★ 2/5

Trustpilot

Gangster

Hi,After viewing a property twice with an Agent and with the owner and after putting forward an offer .The process of providing all documents and the initiation of the Mortgage were ongoing , I found out that the Agent not the Owner had made the decision without contacting us (during the 7 days that passed) to sell it to another buyer at the same price?I have never come across this kind of a sales man concept. Never again Martin&Co .

Nadia · 29 September 2021

★★★★★ 5/5

Google

I have been assisted by multiple amazing agents from Martin & Co including Kav, Jake and Tom Maitland. I haven’t experienced service as amazing as theirs from any other estate agent. They are quick, efficient and always go the extra mile. Everything is done to a high standard and any problems will be sorted as soon as possible. 10/10 service.

Christa · 25 October 2023

★★★★★ 5/5

Google

I am more then satisfied with the outstanding service I received, Canaan was extremely patient with me and worked his hardest to get me secured on my ideal property. He had great knowledge of the area and the local amenities. I would definitely recommend Martin & CO’s services to my colleagues and friends wanting to move into Birmingham city centre.

Shayne · 25 October 2023

★★★★★ 5/5

Trustpilot

Huddersfield branch

Zak at the Huddersfield branch is such an asset to the company. He spent a lot of time assisting me with properties to let on a Saturday afternoon, close to closing time (sorry, Zak!). Sadly, I decided not to move to Huddersfield, but would definitely recommend using Martin & Co based on his professional and helpful advice.

FHW · 9 November 2025

★★★★★ 5/5

Google

I just wanted to say a huge thank you to Martin & Co for their efforts in securing us our lovely home. Liberty was a great help throughout the whole process! I would definitely recommend this estate agents for their staff , efficiency and determination when helping customers.

Suzie · 26 June 2024

★★★★★ 1/5

Trustpilot

Martin & Co Aberdeen: Avoid, avoid, avoid.

Despite taking their 12% monthly cut on their supposedly 'fully managed service', they take a hands-off approach to property management. Their service involves a complete lack of action in following up on remedial work throughout and between tenancies, and failure to engage with tenants and take instructions from landlord. This ultimately incurs additional costs, time and grievance to landlords. The staff shows poor competency and professionalism in acting on the client's behalf, there is no continuity in client engagement, and the management shows no accountability. There is no scope to speak to decision-makers to resolve conflict and Martin & Co is either unresponsive or always right. Their inaction has led to multiple thousands of pounds of damage to my property, while Martin & Co continue to sit on the fence. Further, they lost keys to my property that were supposedly kept safe in their office and did not have a log system to track where the keys were. They denied responsibility for their negligence with no action, leaving my property at risk and for me to fix it.They prefer to shift the blame for their poor management to tenants instead, which is unacceptable. Their service is disgraceful and dishonest. There are plenty of other good agents locally, please do not make the same mistake I did.

Vanessa · 25 August 2021

★★★★★ 5/5

Google

Although this is my first time looking for a home in the UK and I don't have much information, Dan was incredibly kind and patient in guiding me through the process. I haven't found my ideal home yet, but Dan's follow-up and support have been excellent.

Mina · 26 July 2024

★★★★★ 5/5

Google

I had a wonderful experience with Jessica Johal . The service was professional, and the quality of the rental resources exceeded my expectations. Special thanks to Jessica for her exceptional assistance throughout the process. She was helpful, responsive, and made everything smooth and stress-free. Highly recommended!

Zijun · 26 July 2024

★★★★★ 1/5

Trustpilot

Greedy,layer,cheater company ever I had experience over 11 years in the UK.

My experience from the Martin and co especially one of the staff Becky.Absolutely arrogant, layer into your face and speak with you unacceptable. House that I left were absolutely clean I have 124 images from it in and out including the oven. We agreed £50 deduction (which was not reasonable deduction anyway. I showed to my lovely neighbours to get their advices) They explained the deduction for the owen clean....I thought lets be happy everyone take it then .After I moved to overseas it's raised up to £150 .They are extremely greedy unreliable company .Here is the email that is shows the all short story to copied here.IGNORE MARTIN AND CO!!!!To Becky../Martin and CoActually we both new that would not be straight forward as we know your office and landlord's attitude. But let me take some Indication too. We lived in the property 7.5 years that the rent has never ever been late or whatsoever. When my son was 2 years old (just like the landlord son) we have left in the property with wrong boiler no hot water and heting that was uncomfortable in January with the baby for over two years despite of the regular reports. This was disgusting and I presume illegal too from side of landlord.At the very first agreement included the wrong appliances will be replaced that never been happened so we bought new dishwasher,new washing machine,also we fitted a water purifier which is cost £800 only this all left in the property.total cost circa £1600 we never moaned for it.Moreover throughout 7.5 years of period we paid at least £54000 anIs it absolutely outrageous that these minor issues the reason that you would like to deduct our deposit. We showed all fairness, maintained, decorated the property every single year.I showed all neighbourhood's the property and all of them said that wouldn't be any problem at all.We all loved by our lovely neighbours that they were said will help us to take this case further if necessary. The stuff in the garde will be cleared out one of the neighbour tomorrow morning. Also I taken pictures very detailed that you required that isn't rich the standard of your office in case of the further steps . Please note I do not stay for a long back in Hungary .If any deduction will applied against our deposit I will definitely go further .It is absolutely unacceptable, outrageous, disgusting. By the way I wundering how others leave the property after .Kind Regards Roland

Horvath · 30 July 2021

★★★★★ 1/5

Trustpilot

Would give 0 or negative rating but…

Would give 0 or negative rating but unfortunately 1 is the lowest I can give. The flat was given to us without any in person viewing ( I had to accept it because I was relocating from another city). It was dirty and seems like they put little effort in cleaning the flat before handing over.

Navadeep · 12 November 2025

★★★★★ 5/5

Google

Martin & Co have made our moving process very smooth and easy so far, from organising a viewing of the property, to their prompt and polite communication following. If you have the pleasure of speaking to Jessica, you're very lucky - she is very accommodating, and an overall delight to speak to.

Hannah · 18 December 2024