Martin & Co Birmingham Land & New Homes reviews

★★★★★ 1/5

Google

I initially left a 5-star review because the process before everything was signed and paid was efficient, transparent, and well-handled. Jessica was professional throughout, and communication was excellent, up until that point. Since then, the service has deteriorated significantly. It’s now been a full week since my tenancy started, and I still haven’t received the second set of keys. On multiple occasions, I’ve been told the keys were available, only to take time off work, go to the office, and find out they weren’t, which has also made the moving process unnecessarily difficult. Yesterday (Tuesday), I received an email assuring me that the keys would be ready for pickup today (Wednesday). Once again, I took time off work to collect them, only to be told, yet again, that they were not there. The secretary even said there was “good news” because the keys were on their way and would arrive in 45 minutes to an hour, as if I should be happy to wait around during my working day. This kind of disorganization and disregard for people’s time is completely unacceptable. What started as a professional and positive experience has turned into a frustrating one marked by poor follow-through and a lack of respect for tenants.

Martin · 22 October 2025

★★★★★ 5/5

Google

such an incredible experience, by far the best I’ve ever had! Martin & Co truly went above and beyond; I’ve never received such exceptional treatment during a move before. From the start, I was helped by Zack and Kieden made the whole process so smooth and comfortable for me and my little one. Even after the move, the support I’ve received has been amazing. I’m beyond grateful, this was a big move for me, and the team at Martin & Co made it so much easier. Thank you all from the bottom of my heart! 💖

Venki · 16 October 2025

★★★★★ 5/5

Trustpilot

Praise for Peter at the Worcester branch

My husband and I would like to give our deepest thanks for the efforts of Peter Newitt. He did an amazing job of matching us with the perfect rental property. He is very perceptive at matching landlords with tenants. Through Peter keeping who we are and what we were hoping for in mind he found us our dream place after just one previous viewing. By this point we'd had viewings with various other local estate agents and we can state categorically that Peter is of a calibre that you'd hope to find but rarely do. Professional, genuine and delivers.

Ekat · 27 June 2026

★★★★★ 1/5

Google

I and my husband visited this website and came across a house at 55 sandbourne road which v wanted to view. Initially I was booked for a viewing by Mia hinckley a senior manger at this branch for Friday 12th September which was canceled and reschedule for Monday 15th of September. As Monday is a working day v requested for virtual tour for which she agreed but I waited the whole day on Monday but unfortunately they couldn't provide me the video as they said the tenant did not allow which is understandable Than I was again booked for viewing on 18th Sep for which v took a day v travelled all the way from Leicester to Birmingham with by 1 year old faand just 1hour a ago v received the mail that viewing is cancelled and no longer available Just I can say v had a big loss v thought tht these people r professional as I was dealing with senior manager but unfortunately they r scammers I will highly not recommend u people.

Ism · 19 September 2025

★★★★★ 5/5

Google

As a first-time buyer, I was quite nervous about the whole process, but working with Oscar Hubball at Martin & Co made everything was straight forward and reassuring. Oscar took the time to explain each step clearly, was always available to answer my questions, and kept me updated throughout. His professionalism and attention to detail gave me real confidence, and he made what could have been a stressful process feel smooth and manageable. Thanks to his support, I was able to secure my first home without unnecessary delays or confusion. I couldn’t have asked for a better experience, highly recommend Oscar to anyone buying their first property.

Tommy · 18 September 2025

★★★★★ 5/5

Trustpilot

The process of searching for and…

The process of searching for and acquiring a rental property can be extremely challenging and stressful, but when you are assigned an agent who’s willing to work with you to find that property, then work with your interests in mind, that makes the process that little bit easier, my agent Ryan McKenzie was that person.thank you Ryan,

Alex · 4 September 2026

★★★★★ 5/5

Trustpilot

Views of a customer

From start to finish this has been the most efficient, respectful and informative process I could have asked for from Martin and co. The professionalism of the team at egham especially Jasmine Gahunia has been of the highest standard and I’ve so much gratitude for the way it’s been handled. All stress and worry was taken care of and left me convinced my best interests were at heart. Even with it being at Christmas the speed at which it was all done shows exceptional standards. Would recommend this company and team to anyone looking to rent, buy or sell.

Lee · 27 December 2025

★★★★★ 5/5

Google

I had an outstanding experience with Mia, whose professionalism and helpfulness truly stood out. She was highly informative, providing me with valuable insights about the Birmingham area as I prepare to move from London. Mia answered all my questions about the properties with honesty, clarity, and an impressive attention to detail. What really set her apart was her responsiveness, any follow-up questions I sent via email were answered promptly and thoroughly. I’m deeply grateful for her support and expertise throughout this process. I would confidently recommend Mia to anyone searching for properties in Birmingham.

Claire · 26 December 2024

★★★★★ 5/5

Trustpilot

I have dealt with Janet from Hinckley…

I have dealt with Janet from Hinckley branch for my house sale. She has been absolutely amazing always contactable, poilte kind and helpful. She went out of her way to help us and settle my mind when issues occurred with the property sale, she also helped us to get the sale completed and contacted buyers solictors countless times when they where being really unhelpful. We are really grateful for all her work.

Miss · 18 February 2026

★★★★★ 5/5

Google

I’ve had a lovely experience searching for a rental property with Martin & co. Mia was very easy to communicate with, helpful and remembered me from the brief contact I had nearly a year ago when looking to move to the city previously which made me inclined to search with Martin & co solely rather than looking outside their company. The initial property I inquired about wasn’t available, but I was able to make a viewing immediately for another great property and was sent a long list of options matching my preferences. My offer was submitted immediately when I expressed my interest and communication has been frequent which I appreciate. In all I was able to secure the first property I viewed as it matched the description I gave of what I was looking for, and the search for a property process took only one week despite moving across the country which further complicates the stressful rental search process.

Chidinma · 8 November 2024

★★★★★ 5/5

Facebook

I was genuinely impressed by the service from Martin & Co (Harborne Branch), and in particular by Owen Smith. I called the day before I wanted to view a property and with very limited availability, and Owen kindly arranged a viewing at my convenience. From our first conversation, he was exceptionally friendly, professional, and accommodating. During the viewing he arrived on time, demonstrated impressive knowledge and insight about both the property and the local market, and explained everything clearly without ever being pushy. Every aspect of his approach reflected professionalism and care. I would thoroughly recommend Martin & Co Harborne, and would say Owen Smith is an absolute credit to the company.

Marie · 10 November 2025

★★★★★ 5/5

Google

I had an outstanding experience with Mohammed Choudhury at Martin & Co Birmingham. From start to finish, Mohammed was professional, knowledgeable, and incredibly helpful. He went above and beyond to make the entire process smooth and stress-free, always keeping me informed and responding promptly to any questions I had. His attention to detail and genuine care for his clients truly stand out. Whether you’re buying, selling, or renting, I highly recommend getting in touch with Mohammed. His dedication and expertise make all the difference. A well-deserved 5 stars, thank you, Mohammed, for your excellent service!

Shahin · 8 November 2025

★★★★★ 5/5

Google

I cannot speak highly enough of Mohammed Choudhury at Martin & Co. From start to finish, his professionalism, communication, and genuine care made the entire lettings process completely stress free. Mohammed went above and beyond to make sure everything ran smoothly. He kept me informed at every stage, answering questions promptly, and always going the extra mile to ensure I felt confident and supported. Its really rare to find someone who has deep industry knowledge with such a personable, approachable manner, but Mohammed does it with ease😎. Deffinetly going to recommend him to all family and friends. keep this young gent, hes a real asset to the company

Irfan · 8 November 2025

★★★★★ 5/5

Google

I had an excellent experience working with Mohammed Choudhury from Martin & Co. He went above and beyond to guide me to find the perfect property. From the very first conversation he was always professional, responsive, and genuinely helpful, providing advice and guidance. It really felt like Mohammed cared about finding the right property for me and not rushing the process. I’d highly recommend Mohammed and the team at Martin & Co to anyone looking for a reliable and friendly estate agent.

Iftikhar · 8 November 2025

★★★★★ 5/5

Google

I had the pleasure of dealing with Mohammed Choudhury at Martin & Co and I cannot speak highly enough of the service he provided. Mohammed was professional, attentive, and always proactive in making sure everything went smoothly. His communication was excellent and he went out of his way to answer any questions and offer support throughout the process. It was a seamless experience and I’m extremely grateful for his help. I would highly recommend Mohammed and Martin & Co to anyone looking for outstanding lettings service.

Zahid · 8 November 2025

★★★★★ 5/5

Google

I had an excellent experience working with Sher Bano from Martin & Co. She went above and beyond to guide me to find the perfect property. From the very first conversation she was always professional, responsive, and genuinely helpful, providing advice and guidance. It really felt like Sher cared about finding the right property for me and not rushing the process. I’d highly recommend Sher and the team at Martin & Co to anyone looking for a reliable and friendly estate agent.

Nahim.R4 · 22 October 2025

★★★★★ 5/5

Google

I viewd a property with Zack from Martin & Co and I’m genuinely impressed by his professionalism and dedication. From start to finish, he made the entire process smooth and stress-free. He communicated clearly, answered all my questions promptly, and went above and beyond to ensure everything was handled efficiently. His knowledge of the market and attention to detail gave me complete confidence throughout. I highly recommend Zack to anyone looking for a reliable and trustworthy estate agent.

Sokenaye · 8 November 2025

★★★★★ 1/5

Trustpilot

The only good experience is when you aren't interacting with them

Sent harassing emails to entire flat building during tenancy; expecting tenants to maintain the building in a way that is clearly the landlords responsibility. Would also try and sell us 3rd party insurance coverage to cover "damage" that falls under wear-and-tear, so the cost would not fall onto them. When we first moved in there was a clear fire hazard (exposed wires hanging from the ceiling with running electric), that after requesting maintenance for, was told it was a known issue for months. Oven upon move in was essentially broken, with the top heating elements bent at a 90 degree angle into the oven, and it produced a bad smell. Hob on top was rusting off. Was told that because it was "technically working" they didnt have to replace it. They finally replaced it after 6 months, but only when we emailed them saying they were infringing on our rights as tenants. Bad at communication for viewings when we were moving out. Also, the woman I turned my keys into on the last day was EXTREMELY rude, mocking me, and overall completely condescending and snarky for no reason when there was a small issue of keys not matching their inventory. The keys issue was resolved quickly as it was my housemate who had misplaced a key, but Martin and co were absolutely no help in resolving it and were horrible to deal with. Landlords are evil.

Pooqa · 22 August 2026

★★★★★ 5/5

Google

Tobias was a great help when I did my viewing for a property advertised by Martin and Co. Clear and concise answers to all my queries. Went above and beyond to ensure I understood all the information laid out in front of me and showed me other properties in the area to save me the trip of coming down again. 10/10 service! Top man.

Abdimalik · 26 December 2024

★★★★★ 5/5

Trustpilot

The Exeter branch were excellent when…

The Exeter branch were excellent when dealing with my daughter’s student accomodation in a private house. In particular Kym Hamilton deals with lettings and is very professional, helpful and efficient.

Louise · 29 August 2026

★★★★★ 1/5

Trustpilot

Martin and Co Oxford & Thame

Martin and Co Oxford & Thame: Not that any estate agent cares about a bad review but, what a joke, as a landlord, you try to be nice, you try to treat people with respect but clearly its just about money. I have spent countless hours chasing money due to financial errors on M & C side and I still have yet to get it back. Repairs have been done in my flat without my permission, so I just receive bills for things I wasn't even aware were broken. Emails ignored, calls ignored, communication = zero.Just absolutely rubbish but then, Not my first estate agent that has been like this. I have

Kelly · 24 June 2026

★★★★★ 1/5

Trustpilot

I viewed a property at Bestwood Village

I viewed a property (House) at Bestwood Village as i am very eager to move there. The agent showing me the property put me forward for an application right there on the spot after i told her i was desperate to live in this area to be close to relatives. On viewing I mentioned one concern about the bath panel needing repair but there were several other minor concerns i was prepared to deal with myself on moving in. Once i had been put forward for the tenancy everything seemed to run smoothly until it came to being handed the keys. It was only after paying the deposit and getting the keys that i was told there was an inventory attached to the contract with repairs that were pending. I took my own photos and added these to an email and sent them to the agency and the landlord.

Patrick · 21 June 2026

★★★★★ 5/5

Google

I had the pleasure of working with Mohammed Choudhury and I couldn't be more impressed with the level of service I received. Mohammed was exceptionally professional and knowledgeable, guiding me through every step of the process with ease. What stood out most was his helpfulness; he was always available to answer my questions, provide insights, and offer support.

Shamima · 8 November 2025

★★★★★ 5/5

Google

Mohammed was very kind, always smiling, and extremely helpful. He guided me through everything and helped me find exactly what I was looking for. Great service and highly recommended!

Ali · 19 September 2025