Martin & Co Birmingham Land & New Homes reviews

★★★★★ 5/5

Google

Absolutely delighted with the service provided by Mandi at Martin & Co. From the very beginning, Mandi demonstrated exceptional professionalism and a keen eye for detail. She took the time and patience to guide us through the letting process seamlessly, making it a stress-free experience. Her thorough snagging inspection was impressive, catching even the smallest issues to ensure our property was in perfect condition. Mandi's dedication and expertise have set a high standard for property management. Highly recommend her services to anyone looking for a reliable and meticulous letting negotiator. Thank you Mandi, for your outstanding work!

Derrick · 26 July 2024

★★★★★ 1/5

Trustpilot

Very disrespectful and threatening especially Ella

Very disrespectful estate agents, terrible service, think they are above others. Ella from Martin & Co at the Hobbs Moat branch is incredibly rude and even threatens clients, we were collecting our keys and she was openly threatening and disrespecting us. They only care about commission and are incredibly entitled. Do not follow basic etiquette and constantly lie without hesitation. I do not recommend anyone use this estate agents.

Razanoa · 1 May 2026

★★★★★ 5/5

Google

Aaron was so helpful whilst I was finding a place, he was extremely professional and answered all of my questions with so much detail which made me feel comfortable and content with the service. I didn’t once feel like I had any doubts about renting as Aaron makes you feel at ease and helps you out as best as he can. I was very pleased with his customer service, he is so polite, friendly and well mannered and he makes you feel so relaxed throughout the whole process, I can definitely vouch for him. My experience was 10 out of 10 and I have recommended Martin and Co to so many friends, they are super responsive and they communicate well with you.

Guramrit · 25 October 2021

★★★★★ 1/5

Google

Hello everyone, I usualy or never writen a negative review anywhere. But this company service was pathetic that urged me to do so. I booked 3 properties for viewing with this company. I am giving 1 star because there is no negative stars or zero star. 1. First one I liked after viewing the property and mailed them that I am willing to take it. I didnt get any response and after a week I got to know that it was let agreed by my own search. They didnt have any courtesy to respond. 2. Second property viewing was cancelled thrice on the day of viewing wothout any prior notice. Thank God I was on off days. 3. Third property is the highlight: One of the agent (I dont want to mention name) came to show the property without any key to access the flat. We were roaming around the building in cold for half n hour and then he said he doesnt have the key. I took leave from work to view the property. The next day I called them, surprisingly he said he showed the building around and thats viewing. I was shocked to hear that and there was nothing to say. I thanked him and cut the call. I am never going to take a property with this agent even if I like it very much.

Dr · 26 June 2024

★★★★★ 5/5

Google

Liberty is exceptional in her role, going above and beyond to ensure a seamless experience. Her professionalism, expertise, and genuine care for clients shine through in every interaction. She is patient, attentive, and always ready to answer any questions, making the entire process smooth and stress-free. Liberty's dedication to providing excellent service sets her apart, and it's clear that Martin & Co is fortunate to have her on their team. I couldn't be happier with the support and assistance she provided.

Milad · 26 June 2024

★★★★★ 1/5

Trustpilot

Absolute poor service

Absolute poor service. I honestly think these guys are scammers. They don’t reply to emails fast enough, the agent (Chloe) is never in office and very rude. Lost two properties because they are slow with communication and no remorse at all. They wanted to keep my holding deposit even though they cancelled the contract from their end. Do not use this company.

Tolu · 12 June 2026

★★★★★ 1/5

Trustpilot

Unprofessional behaviour

Myself and my partner viewed a property of theirs. We were told we were the first to view, after confirming our interest and willingness to move forward they said they would pass our details along to the landlord. after WEEKS of trying to contact them we have recieved NOTHING except opened messages and hung up phone calls. Not only unprofessional but rude. Will not approach this company EVER again

BootyBandit · 10 April 2026

★★★★★ 5/5

Google

Mia was very helpful and prompt with answering any queries we had. She has regularly checked in with us and kept us in the loop, which has meant the process so far has been very smooth.

Sophie · 5 December 2024

★★★★★ 1/5

Trustpilot

Do not use!

I have never left a review before but I am hoping the seller of the property New Railway Cottages reads this and changes agents. I have tried to see this property a few times now, the first time was in July, I sent a request for a viewing and I didn't get a response for weeks. Finally got a viewing booked in August (so this took a month) and then they couldn't do the viewing on the day?! I decided not to go and see it as I was so annoyed of being messed around.

Sarah · 6 January 2026

★★★★★ 4/5

Google

Ben Mortimore has been great so far, it was refreshing to have a letting agent in Birmingham, actually arrange a viewing and communicate with you. He’s very thorough indeed and I’d work with him again.

Solagne · 10 December 2024

★★★★★ 5/5

Google

I recently viewed a property with Martin & Co Birmingham City Lettings, and I had a fantastic experience! The agent who showed us around was incredibly welcoming, friendly, and professional. He took the time to answer all our questions and made the entire process comfortable and enjoyable. The property itself was amazing, meeting all my expectations and more. It was evident that Martin & Co are dedicated to providing excellent service and ensuring a great experience for their clients. I would highly recommend them to anyone looking for a property in Birmingham

Emefe · 26 December 2024

★★★★★ 1/5

Trustpilot

Horrível Letting Agency Specially Kingston branch.

I wouldn’t even give them 0 stars.” Complaints that they don’t care about tenants and only focus on money. Poor communication: People often say staff don’t reply to calls or emails for days or ignore follow-ups entirely. Maintenance ignored: Some tenants report issues like leaks or broken heating left unfixed for long periods. Horrible customer service once the tenancy started. Absolutely no idea what good customer service or proper property administration looks like.

Manoel · 10 February 2026

★★★★★ 5/5

Google

Sher was honest, patient, and genuinely invested in helping me find the right property not just trying to make a quick deal. I took quite a while to decide, but she never once made me feel rushed.

Umaira · 21 October 2025

★★★★★ 1/5

Google

They have zero respect for your time and never follow up on their clients with anything. Spoke to Hannah in lettings. She spoke to me as if she was asleep the whole time. She didn't care to even help with the viewing of the property that was booked but had no CB from Sam or Jessica. Highly disappointed as this company says it's the best in UK. Don't trust on their word because they don't care.

Viraj · 27 May 2024

★★★★★ 1/5

Trustpilot

Avoid Renting at all if disabled.

Myself and family have been living in a 4 bedroom house rented firstly by Fox property's which was outstanding.And then Martin&co took hold of the management which is where it went totally horrible.The lettings manager Laura Gillet at the southend on Sea branch is one of the most arrogant horrible people I have ever come across.We have an extremely overgrown tree in the rear garden and has caused pigeons to crap everywhere so can't sit in the,garden properly.I constantly complained about the situation and was eventually trimmed over 4 years ago I have spoken to them again and Laura's reply was it's in the contract for the tenants to maintain all works that need doing to the trees and bushes and for myself that is disabled due to spinal fusion on L4 L5 And had 2 hip replacements we also had a problems with mice due to living near fields And her reply it's in the tenants contract so you deal with it they eventually sent someone round and all he Done is put wire wool into some holes the mice where in the cupboards underneath the floors I complained again about the tree and wallop Section 21 for us to leave the house after 8 yrs living here no rent arrears no trouble at all we are being evicted with no reason pls keep away from them they ruin lives and send horrible emails saying the house stinks of dogs after 16 inspections the house now stinks we have had dog ever since moving in Pls Avoid

David · 7 March 2024

★★★★★ 1/5

Trustpilot

Diabolical estate agent

Diabolical estate agent. The Fulham Rd, London branch should not be allowed to operate as a business and judging by the other reviews, class action should be in order. Reporting it to the property ombudsman, but really, the agency needs to be stripped of its license to operate - it's a license to rob essentially

Generic1 · 21 June 2026

★★★★★ 1/5

Google

We engaged Martin & Co. for the sale of our house in June 2023. Our initial meeting with their representative was positive, during which we were informed that properties in our area typically sell within a few weeks. However, the subsequent two months were marked by complete inaction, no calls, no updates from the agency, and no house viewing visits, too. It was only after we informed them of our decision not to automatically renew the contract that any progress was made. The very next day, we had our first house viewing, followed by a few more during the remaining month of the contract. It is important to note that during these viewings, the role of Martin & Co. representatives appeared limited to standing silently and smiling. They provided no explanations, demonstrated no knowledge of the property, and made no effort to learn or even remember key details about it. Since it was in our best interest to market the property effectively, we were forced to assume their role and provide prospective buyers with the necessary information. Additionally, they often scheduled house viewings without first confirming our availability. And on several occasions, their representative either arrived late or failed to show up entirely. Further investigation revealed that Martin & Co. primarily focuses on property rentals and, it appears, lacks substantial experience in property sales. After that, we switched to a different agency and successfully sold the property without any issues, receiving very professional service throughout. In summary, Martin & Co service was unprofessional and an overall waste of time. Regardless of any response they might offer in their defense, the above account is an accurate and factual reflection of our experience with them. Avoid!

Tomasz · 1 December 2024

★★★★★ 5/5

Google

My experience with Amelia was great. She was very friendly and she took her time to show me around. She answered all my questions politely. Overall, the viewing was great.

Ashinedum · 18 December 2024

★★★★★ 1/5

Trustpilot

Unable to clean rented property as…

Unable to clean rented property as washer inlet seized open. Water was switched off at mains to avoid flooding. Reported to Martin & Co but not fixed in time I needed to vacate. Email from them stated not a problem as property being sold. Now want £500 cleaning fee. I mentioned no water supply and they said YOU SHOULD HAVE FETCHED BUCKETS OF WATER FROM NEIGHBOURS!!!

Julie · 2 September 2022

★★★★★ 1/5

Trustpilot

multiple holding deposits

Taking and accepting multiple holding deposits at once.Mine was requested and paid/received/accepted within 4mins, but apparently someone else paid before me - then don't request mine!! Also lying about confirming a viewing as the lady had driven away and wasn't there when i turned up 20mins early (she had to come back). I had no correspondence since the viewing confirmation 5 days prior.

Kelsey · 15 December 2022

★★★★★ 5/5

Google

I’ve done viewings with lots of agents but by far Sher has been the most helpful so far. She has gone above and beyond and given me advice on which properties fit my needs best.

Daljit · 21 October 2025

★★★★★ 5/5

Google

The house viewing with Tobias was a wonderful and pleasant experience. He guided us through the house with patience and provided clear explanations of everything we needed to know.

Adedayo · 18 December 2024

★★★★★ 1/5

Trustpilot

Martin & Co letting agents

Martin & Co, Richard Hall is the owner who try to withhold deposits also shared illegal photos of my possessions to a third party. And then lied to me. They cause a 73 year old to have a heart attack and think saying sorry is enough, while still trying to withhold a deposit. This company needs to be stopped.

Stu · 20 March 2023

★★★★★ 1/5

Trustpilot

I don't even want to give this company one star

I don't even want to give this company 1 star. Myself and my partner have had awful experiences with Martin and Co. we rented a property from them for 2 years. The fees were extortionate upon moving in to the property but due to our circumstances we just paid up. When we had issues with the property it took them weeks to respond (to the point where the landlady came and solved the problems herself). After our annual contract ended they charged us to renew our contract although when we moved out the paper work stated we were on a rolling contract all along. Upon leaving the property we spent a full day cleaning. There was no damage and the property was left in pristine condition. Martin and co even commented on how well we looked after the property then proceed to charge us almost £200 in 'cleaning fees'. I wouldn't recommend Martin and Co to anybody unless you wish to be ripped off.

Carys · 21 January 2019